All Courses

FAT 3090 - Advanced Forestry Machinery and Maintenance

FAT 3100 - Forestry Occupations

FAT 3110 - Co-op and Work-Based Learning Experience

GCT 0001 - Worker Characteristics

• Attendance 

• Character 

• Teamwork 

• Appearance 

• Attitude 

• Productivity 

• Organization Skills 

• Communications 

• Cooperation 

• Respect 

GCT 0002 - Worker Characteristics

• Attendance 

• Character  

• Teamwork 

• Appearance 

• Attitude 

• Productivity 

• Organizational Skills 

• Communications 

• Cooperation 

• Respect 

GCT 0003 - Worker Characteristics

• Attendance 

• Character  

• Teamwork 

• Appearance 

• Attitude 

• Productivity 

• Organizational Skills 

• Communications 

• Cooperation 

• Respect 

GCT 1010 - Orientation and Safety

• Describe and practice safe use of hand and power tools.  

• Distinguish between safe and unsafe installation practices.  

• Inspect work areas to ensure a safe working environment.  

• Identify hazardous conditions associated with tools and equipment.  

• Identify hazardous conditions related to work areas.  

• Identify hazardous conditions related to chemicals/supplies.  

• Select and wear proper safety attire on the job site, including personal protective equipment [PPE] (safety glasses, safety footwear, hearing protection, hard hats, etc.).  

• Accept the responsibility for the personal safety of other workers.  

• Demonstrate the ability to report all injuries immediately to the instructor.  

• Demonstrate personal safety rules/OSHA regulations.  

• Demonstrate shop safety rules/OSHA regulations.  

• Locate and operate fire safety equipment.  

• Demonstrate safe use of ladders and scaffolding.  

• Demonstrate safe fall protection procedures and equipment use.  

• Demonstrate the ability to lift and carry construction materials properly.  

• Identify locations of all first aid equipment and materials.  

• Demonstrate basic first aid practices.  

GCT 1020 - Technology Foundations

Reading for information: 

• Strengthen skills in vocabulary, spelling and visual comprehension. 

• Identify sentence parts; such as: nouns and verbs 

• Follow directions 

• Strengthen skills in finding information/details 

• Develop skills with information in paragraphs 

• Develop skills in reading for information, interpreting information, gaining meaning from context and complex information 

Applied Mathematics: 

• Strengthen skills in basic math 

• Strengthen skills in word problems and problem solving  

• Working with money, time and quantity 

• Measurements 

• Rounding/ estimating/ averaging 

• Positive and negative numbers 

• Percentages, proportions and ratios 

• Perimeter/area 

Reading Graphics 

• Introduction to graphs 

• Pie charts, bar graphs, line graphs, tables and forms, maps and plans, diagrams and gauges 

• Interpreting complex graphics 

• Finding details and extracting data 

GCT 1030 - Construction Math

• Read a rule to the nearest 16th of an inch  

• Calculate whole numbers using addition, subtraction, multiplication, and division.  

• Calculate fractions using addition, subtraction, multiplication, and division.  

• Calculate decimals using addition, subtraction, multiplication, and division.  

• Add, subtract, multiply, and divide measurements using measuring tools.  

• Calculate square foot and lineal foot measurements.  

• Apply specific formulas for estimating materials.  

• Calculate ranges, ratios, and indexes such as a HERS Energy Index.  

• Read and interpret basic construction prints.  

• Identify basic architectural symbols and abbreviations.  

• Demonstrate proper use of tools used to determine square.  

• Demonstrate proper use of tools used to determine plumb.  

• Demonstrate proper use of tools used to determine level.  

GCT 1040 - Tools & Construction Materials

• Demonstrate the proper use, care, and maintenance of hand tools.  

• Describe safety rules for each hand tool.  

• Demonstrate the proper use, care, and maintenance of ladders and scaffolding.  

• Identify/select appropriate hand tools for specific tasks in carpentry.  

• Identify/select appropriate hand tools for specific electrical tasks.  

• Identify/select appropriate hand tools for specific tasks in plumbing.  

• Identify/select appropriate hand tools for specific tasks in brick masonry.  

• Identify/select appropriate hand tools for specific tasks in landscaping.  

• Identify/select appropriate hand tools for specific tasks. 

• Identify/select appropriate hand tools for specific tasks in painting and  

finishing.  

• Demonstrate the proper use, care, and maintenance of power tools/equipment.  

• Describe safety rules for each power tool.  

• Identify/select appropriate power tools for specific tasks in carpentry.  

• Identify/select appropriate power tools for specific electrical tasks.  

• Identify/select appropriate power tools for specific tasks in plumbing.  

• Identify/select appropriate power tools for specific tasks in brick masonry.  

• Identify/select appropriate power tools for specific tasks in landscaping.  

• Identify/select appropriate power tools for specific tasks. 

• Demonstrate the proper use, storage, and handling of materials, chemicals,  

and compounds used in various trade areas.  

• Demonstrate the proper use, storage, and handling of materials, chemicals, and compounds in various trade areas.  

• Identify/select appropriate construction equipment and materials for specific tasks in carpentry.  

• Identify/select appropriate construction equipment and materials for specific electrical tasks.  

• Identify/select appropriate construction equipment and materials for specific tasks in plumbing.  

• Identify/select appropriate construction equipment and materials for specific tasks in brick masonry.  

• Identify/select appropriate construction equipment and materials for specific  

tasks in landscaping.  

• Identify/select appropriate construction equipment and materials for specific  

tasks in Building Construction Technology.  

• Identify/select appropriate construction equipment and materials for specific  

tasks in painting and finishing.  

• Demonstrate proper use of measurement tools.  

GCT 1050 - Career Skills

• Obtain employment documentation.  

• Obtain a government-issued driver’s license.  

• Identify and describe industry-related job qualifications.  

• Use the media, the Internet, and other resources to contact employers for job opportunities.  

• Practice and complete a job application.  

• Create a résumé.  

• Practice and interview for a job.  

• Follow up with employers about interviews and jobs.  

• Demonstrate compliance with a drug-free workplace.  

• Respond appropriately to supervision.  

• Follow written and verbal directions.  

• Complete assigned tasks.  

• Work safely.  

• Dress appropriately for work.  

• Arrive for work on time.  

• Shows respect for tools, materials, and other’s property.  

• Work as a team member with diverse races, sexes, ages, and cultures, treating everyone respectfully.

GCT 1060 - Green Building

• Identify primary natural resources.  

• Describe which resources are consumed and how.  

• Describe which resources are wasted and how.  

• Distinguish different kinds of environmental change.  

• Identify causes of environmental change.  

• Identify the role of construction in resource consumption, including existing and future building stocks. 7. Identify the role of construction in waste.  

• Identify how construction causes environmental change.  

• Understand how site and lot design impact building performance.  

• Identify the sources of construction materials.  

• Identify the volume of construction materials used.  

• Identify the waste and recycling process of materials  

• Understand different sources of energy for buildings.  

• Understand different uses of energy in buildings.  

• Identify sources of energy waste.  

• Understand different sources of water for buildings.  

• Understand different uses of water in buildings.  

• Identify sources of water waste.  

• Understand air flow and quality in buildings.  

• Identify sources of air contaminants.  

• Understand the effect of good building maintenance on the environment.  

• Distinguish between the effects of new construction and of maintenance on the environment.  

• Identify hazardous conditions unique to green building  

• Understand scales, ratios, and other basic mathematical concepts used in green measurement.  

• Identify diagnostic tools used in energy-efficient and green building.  

• Identify hand and power tools unique to energy-efficient and green building.  

• Demonstrate environmentally friendly cleaning and maintenance of hand and power tools.  

• Identify basic construction materials unique to green building.  

• Identify employment opportunities in green construction.  

• Identify employment opportunities in green building and other environmental careers.   

• Identify construction materials for green carpentry.  

• Identify material-efficient framing systems.  

• Demonstrate installation of insulation in framing.  

• Understand carpentry waste and recycling alternatives.  

• Identify energy-efficient windows, doors, and trim.  

• Identify materials for green electrical work.  

• Identify on-site renewable energy sources and home electricity distribution system connections.  

• Understand the metering, thermostat, and other efficient control and monitoring systems.  

• Identify materials for green plumbing.  

• Understand alternative water source systems.  

• Identify alternative water heating and treatment equipment.  

• Identify construction materials for green masonry.  

• Understand masonry waste and recycling alternatives.  

• Identify construction materials for landscaping.  

• Give three examples of indigenous plants and/or shrubs.  

• Identify environmentally friendly herbicides, fungicides, fertilizers, and other planting materials.  

• Identify construction materials for green painting.  

• Understand VOC and other pollutant terms related to paints and finishes.  

• Understand appropriate disposal of paints or finishes.  

• Identify water-efficient irrigation systems.  

• Understand appropriate stormwater management.  

• Identify construction materials for green painting.  

• Understand VOC and other pollutant terms related to paints and finishes.  

• Understand the appropriate disposal of paints or finishes. 

GCT 1070 - Carpentry

• Understand the safe use of hand and power tools in carpentry.  

• Demonstrate the proper use of carpentry tools and equipment. 

• Describe lumber defects.  

• Describe standard lumber sizing. 

• Calculate square foot and lineal foot measurements and cubic measurements.  

• Translate measurements from paper to work environment. 

• Identify the types of forms (conventional and engineered) and components.  

• Build forms for concrete walls, columns, and piers with proper bracing.  

• Strip concrete forms. 

• Identify the components of floor framing systems (conventional and engineered systems).  

• Identify the components of wall framing systems (wood and metal).  

• Identify the components of roof framing systems (conventional and engineered).  

• Frame walls, floors, and ceilings to 16” and 24” on center.  

• Frame a basic roof structure.  

• Understand basic roofing concepts.  

• Understand all basic roofing safety techniques.  

• Trim, position, and affix roof shingles properly. 

• Identify different types and sizes of doors and windows.  

• Install exterior doors and windows per the manufacturer’s instructions and recommendations. 

• Identify types of siding and exterior finish systems.  

• Measure, cut, and install siding per the manufacturer’s recommendations.  

• Install exterior trim per manufacturer’s recommendations.  

• Identify different types and sizes of drywall and sheet goods.  

• Identify types of insulation and their uses.  

• Install insulation per manufacturer’s recommendations.  

• Install drywall and plywood paneling per the manufacturer’s recommendations.  

• Install interior doors per manufacturer’s recommendations.  

• Install interior trim per manufacturer’s recommendations.  

• Identify common carpentry repair problems.  

• Perform minor repairs correctly.  

GCT 1080 - Electrical Wiring I

• Demonstrate basic electrical safety.  

• Demonstrate proper use of electrical safety equipment.  

• Identify and demonstrate the safe/proper use of hand and power tools in the electrical trade.  

• Demonstrate proper Lockout/Tagout procedures.  

• Understand the safe use of hand and power tools and cabling equipment.  

• Demonstrate the proper use of tools and equipment used in the electrical trade.  

• Identify conductors and cables found in residential applications.  

• Identify types of conductors commonly found in commercial applications.  

• Identify boxes (junction, pull, conduits, etc.) and their proper use in the electrical trade.  

• Identify fittings (connectors, couplings, straps, etc.) and their proper use in the electrical trade.  

• Follow proper electrical construction procedures when performing a task.  

• Describe job responsibilities for electrical occupations.  

• Identify basic electrical terminology.  

• Demonstrate familiarity with terms used in the NEC.  

• Describe basic provisions and the purpose of the NEC 110 and 250 for residential electricians.  

GCT 2010 - Electrical Wiring II

• Describe Ohm’s and Watt’s laws.  

• Solve electrical circuit problems using Ohm’s and Watt’s laws.  

• Describe the three common electrical faults (short circuit, open circuit, and ground fault).  

• Identify the characteristics of alternating current and direct current.  

• Identify common residential electrical construction symbols.  

• Demonstrate proper use of electrical testing equipment.  

• Identify renewable energy sources and electrical connections.  

• Identify, describe, then wire single pole, switch loop, three-way, and four-way switching circuits.  

• Identify, describe, then wire duplex, GFCI, and split receptacles.  

• Identify, describe, and explain the characteristics of a simple series circuit.  

• Identify, describe, and explain the characteristics of a simple parallel circuit.  

• Identify, describe, and explain the characteristics of a simple series parallel circuit.  

GCT 2020 - Plumbing

• Identify and demonstrate the proper use of tools and equipment in the plumbing trade.  

• Read a ruler to the nearest 1/16th of an inch.  

• Calculate the slope required for building and sewer lines.  

• Identify common plumbing materials and fittings used for supply and DWV systems.  

• Identify common plumbing tools and equipment.  

• Identify common plumbing fixtures and appliances.  

• Identify common valve types and their uses (ball, gate, isolation/ shut-off, t&p, hose bibb, check, etc.).  

• Describe the operation of vacuum breakers, back-flow preventers, and anti-siphon devices.  

• Describe plumbing-related “ADA” International Code Council (ICC) building code requirements.   

• Cut and join copper tubing using appropriate tools and techniques, including sweating, compression, and shark-bite.  

• Describe methods of cutting and joining cast iron pipe, both service weight and no hub types.  

• Cut, ream, and thread black iron or galvanized pipe using a pipe cutter, ratchet threader, and reamer.  

• Describe the steps for joining threaded black iron or galvanized.  

• Describe the benefits and methods of installing PEX tubing, fittings, use expanders, insert fitting, and rings.  

• Describe flexible gas piping (gastite, tracpipe).  

• Cut and join PVC/CPVC using appropriate tools and methods.  

• Secure horizontal and vertical lines of pipe to wood and metal surfaces.  

• Locate and mark holes for plumbing and install pipe through wood walls, ceilings, and floors.  

• Install water closet.  

• Install kitchen faucet with sprayer assembly.  

• Install lavatory faucet.  

• Install garbage disposal.  

• Install the dishwasher.  

• Install tub/shower combination with faucet.  

• Describe pressure testing for supply.  

• Explain procedures for testing DWV systems using hydrostatic means 

• Repair common faucet leaks and repair issues.  

• Diagnose and repair common toilet malfunctions  

• Disassemble and clean kitchen sink and lavatory sink P-Trap.  

• Describe the operation of the ball, disc, cartridge, and compression faucets.  

• Describe procedures to replace the heating element on a water heater.  

• Identify components of gas and electric water heaters.  

• Explain and describe the characteristics of low-flow faucets, aerators, and showerheads.  

• Describe and explain the operating principles of a dual flush water closet.  

• Describe and explain the principles of tankless water heaters.  

GCT 2030 - Masonry

• Describe the use of brick and block in the masonry trade.  

• Identify masonry tools associated with masonry tending (shovels, brick tongs, mortar boards, etc.).  

• Demonstrate the correct use and maintenance of masonry hand and power tools.  

• Mix mortars to proper proportions.  

• Prepare the jobsite to start work.  

• State uses and types of scaffolding.  

• Inspect scaffolding for safety problems.  

• Stock job to keep it running smoothly.  

• Clean up the jobsite.  

• Demonstrate safety rules for masonry cutting.  

• Operate a masonry saw.  

• Cut masonry with a hammer and brick set.  

• Read and use a 6’ rule and tape to the nearest 1⁄16.”  

• Correctly use modular and spacing rules.  

• Demonstrate the ability to lay brick and block.  

• Spread mortar.  

• Butter masonry units.  

• Lay units to a line.  

• Tool joints.  

• Rake out joints.  

• Describe pointing and cleaning safety precautions.  

• Use environmentally friendly material to clean mortar off brick.  

GCT 2040 - Landscaping

• Demonstrate the safe use of landscaping hand tools.  

• Demonstrate the safe use of electric and gas landscaping power tools.  

• Demonstrate an understanding of appropriate safety gear (ear muffs, safety shoes, goggles) to perform tasks.  

• Demonstrate the proper use of Safety Data Sheets (SDS) and “right to know” laws.  

• Demonstrate the proper procedures to store gasoline and hazardous chemicals.  

• Read and follow agency or company policies and procedures manuals.  

• Identify two insects and the type(s) of insecticide(s) used to control each.  

• Identify one plant disease and the type(s) of fungicide(s) used to control it.  

• Identify four weeds and the type(s) of herbicide(s) used to control each.  

• Identify and locate 10 shrubs or kinds of ground cover in the landscape.  

• Identify one type of turf grass.  

• Protect newly seeded lawn and water until established.  

• Add mulch to ornamental beds.  

• Install a weed barrier in an ornamental bed.  

• Remove weeds from ornamental beds with hand tools.  

• Plant flowers (annuals, biennials, bulbs).  

• Plant shrubs.  

• Fertilize shrubs.  

• Prune shrubs.  

• Irrigate lawns and planted areas.  

• Aerate turf with a power aerator.  

• Dethatch turf with a power dethatcher.  

• Revitalize worn turf grass with seed or sod.  

• Plant ground cover.  

• Create hardscapes and surfaces.  

GCT 3010 - Painting

• Understand the safe use of painting hand and power tools.  

• Demonstrate the proper use of painting tools and equipment.  

• Explain basic painting theories.  

• Discuss different specialty finishes and their application.  

• Identify tools and materials used to protect surfaces.  

• Describe and demonstrate the importance of proper cleanup.  

• Describe and demonstrate the different methods of preparing new and previously painted wood surfaces.  

• Describe and demonstrate the different methods of preparing new and previously painted concrete and masonry surfaces.  

• Describe and demonstrate the different methods of preparing new and previously painted drywall.  

• Demonstrate the procedures of high-pressure water cleaning.  

• Identify and use various sealants and fillers for appropriate tasks.  

• Identify the basic functions of solvents and additives.  

• Differentiate between water-based, oil-based, and epoxy-based paints and coatings.  

• Explain the function of various types of paints and coatings  

• Demonstrate the proper use of various types of rollers and frames.  

• Demonstrate proper paint application to various surfaces.  

• Identify various types of wood for applying stain or finish.  

• Differentiate between stains and other coatings.  

• Identify and demonstrate how to use proper hand tools to finish or repair drywall.  

• Identify and use various types of materials for drywall finishing or repair.  

• Demonstrate proper application and use of spraying equipment.  

• Properly clean, maintain, and store equipment and tools.  

• Demonstrate proper use and safe use of tools.  

GCT 3020 - Building Construction

• Fill and interpret work orders and make-ready checklists.  

• Fill out and correctly maintain service work orders.  

• Caulk around fixtures.  

• Repair and re-grout tile.  

• Demonstrate carpentry safety practices.  

• Identify basic carpentry hand tools, their function, and how to use them safely.  

• Identify basic carpentry power tools, their function, and how to use them safely.  

• Identify anchors and fasteners.  

• Identify carpentry-related materials commonly used in carpentry maintenance.  

• Replace, repair, and install siding.  

• Perform weatherizing procedures.  

• Repair drywall and plaster walls.  

• Replace and repair interior walls.  

• Identify procedures for replacing, repairing, and installing floor coverings.  

• Install wall and ceiling insulation.  

• Install or replace interior trim.  

• List steps for installing keyed, privacy, and passage lock sets.  

• Describe key security systems.  

• Demonstrate electrical safety practices.  

• Identify basic electrical hand tools, their function, and how to use the tools safely.  

• Identify basic electrical power tools, their function, and how to use the tools safely.  

• Identify anchors and fasteners commonly used in electrical maintenance.  

• Identify electrical-related materials.  

• Properly use electrical test equipment, such as multimeters and outlet testers.  

• Troubleshoot/repair or replace outlets, switches, fuses, and fixtures in existing building.  

• Identify power supplies (e.g., single-phase, three-phase).  

• Wire 120-Volt circuits.  

• Wire low-voltage circuits using a schematic.  

• Identify and correct defective two-wire and three-wire cords & plugs.  

• Maintain emergency lighting systems, exit lights, and signs.  

• Check and test “hard-wired” smoke detectors.  

• Demonstrate plumbing safety practices.  

• Identify basic plumbing hand tools, their function, and how to use the tools safely.  

• Identify basic plumbing power tools, their function, and how to use the tools safely.  

• Identify anchors and fasteners commonly used in plumbing maintenance.  

• Identify plumbing-related materials.  

• Cut, clean, and glue plastic pipe.  

• Assemble compression fittings.  

• Replace and repair plumbing fixtures and connections.)  

• Describe how a garbage disposal works.  

• Describe the three most common problems related to garbage disposals.  

• Identify and describe water supply, diverter and drains for a tub/shower.  

• Replace, repair, and install plumbing accessories.  

• Clean and replace traps, drains, and vents.  

• Identify and describe backflow prevention.  

• Demonstrate proper use and application of thread seal, pipe dope, and plumber’s putty.  

• Demonstrate safety practices for servicing environmental control systems.  

• Identify basic hand tools, their function, and how to use them safely.  

• Describe basic heating operations for a gas furnace.  

• Clean the removable burner tubes and ports on a gas furnace.  

• Describe basic heating operations for electrical baseboard.  

• Test the heating element on an electric baseboard heater.  

• Describe basic heating operations for hydronic systems.  

• Identify 13 key parts of a hydronic heating system.  

• Describe the four main parts of an air conditioning system.  

• Describe the flow of refrigerant in an air conditioning system.  

• Clear the evaporator pan and drain line.  

• Check thermostat operation.  

• Clean condenser.  

• Replace furnace and/or cooling filters.  

• Locate shutoffs for electrical and plumbing fixtures.  

• Identify potential electrical hazards.  

• Check the condition of emergency exit floor plans.  

• Use and maintain grounds-keeping equipment (mowers, edger’s, etc.) safely.  

• Identify basic landscaping hand tools, their functions, and how to use them safely.  

• Maintain and police grounds.  

• Prune trees and shrubs.  

• Identify basic components of a pool system.  

• Identify common appliance components for clothes dryers, washing machines, and dishwashers.  

• Test and replace a clothes dryer door switch.  

• Identify and describe key parts of an electric and gas range.  

• Remove/repair/replace the cooktop ignitor on a gas range.  

• Test and replace oven temperature control.  

• Describe how a dishwasher works and Identify key parts.  

• Test the dishwasher motor.  

• Adjust and test the dishwasher door latch and switch.  

GCT 3030 - Weatherization

• Identify hazardous conditions unique to weatherization and remodeling, including lead, mold, and electrical and structural hazards (especially knob-and-tube wiring).  

• Distinguish between facilities maintenance, green renovations, energy retrofits, and weatherization.  

• Identify weatherization program terms.  

• Understand how to fill out project and program work orders.  

• Understand how to fill out and correctly maintain weatherization service logs and paperwork.  

• Understand basic energy efficiency and air sealing concepts.  

• Identify the primary energy diagnostic methods and their tools.  

• Understand basic diagnostic measures.  

• Identify tools and construction materials commonly used in weatherization projects.  

• Demonstrate proper environmentally friendly cleaning and maintenance of hand and power tools.  

• Identify materials for recycling from weatherization waste. 

• Identify types of attic, exterior wall, and basement insulation and their respective functions (including blown, batt, and cellulose).  

• Demonstrate insulation methods in existing framing systems, including attic and floor openings, knee walls, and basement band joists.  

• Demonstrate methods of installing insulation for major mechanical and plumbing equipment and lines, including water heater blankets and pipe insulation.  

• Identify types of caulking and other sealants and their respective functions.  

• Understand methods of installing sealants in existing building envelopes.  

• Identify and demonstrate installation of weather-stripping  

around windows, doors, and other exterior openings.  

• Demonstrate windowpane replacement and glazing compound application.  

• Identify energy-efficient windows, doors, and trim. 3  

• Apply proper removal of existing windows, doors, and trim.  

• Demonstrate proper installation of new windows, doors, and trim.  

• Repair and install exterior siding.  

• Repair interior drywall and plaster.  

• Repair and replace floor coverings.  

• Identify shutoffs for electrical, plumbing, and gas lines.  

• Identify defective electrical cords, plugs, outlets, switches, and fuses.  

• Understand methods for sealing air ducts and vents.  

• Identify faulty or hazardous HVAC equipment such as furnaces and window units.  

• Demonstrate basic replacement and maintenance techniques of HVAC operating components such as belts, bearings, and filters.  

• Properly clean HVAC equipment, including condensing units and coils.  

• Replace basic plumbing fixtures such as showerheads and faucets.  

• Identify proper removal of existing lighting fixtures.  

• Install new lighting fixtures.  

• Check smoke and CO detectors.  

GEN 1010 - First Year Seminar

HCT 0001 - Worker Characteristic

1. Attends class as scheduled. 
2. Arrives/leaves on time (no tardies). 
3. Notifies instructor prior to or day of being absent. 

Character 

1. Displays loyalty, honesty, trustworthiness. 
2. Displays dependability and reliability. 
3. Displays initiative, self-discipline and self-responsibility. 
4. Displays self-discipline and performs what is asked of them. 

Teamwork 

1. Respects the rights of others. 
2. Maintains appropriate confidentiality. 
3. As a team worker that is cooperative, mannerly, and appropriately assertive. 
4. Displays a customer service attitude. 
5. Seeks opportunities for continuous learning from others. 

Appearance 

1. Demonstrates appropriate dress indicative of trade. 
2. Demonstrates professional grooming and hygiene. 
3. Presents oneself professionally each day. 

Attitude 

1. Displays a positive and professional attitude. 
2. Displays self-confidence. 
3. Displays high expectations of success in trade. 

Productivity 

1. Follows safety practices. 
2. Maintains a neat and clean work area. 
3. Follows directions and procedures. 
4. Completes assignments in keeping with deadlines. 

Organization Skills 

1. Prioritizes and manages class time. 
2. Demonstrates flexibility in handling change. 

Communications 

1. Displays appropriate nonverbal skills (eye contact, body language). 
2. Displays appropriate listening skills. 
3. Uses appropriate language on a professional level. 

Cooperation 

1. Displays leadership skills. 
2. Appropriately handles criticism, conflicts and complaints. 
3. Demonstrates problem-solving capabilities. 
4. Maintains appropriate relationships with instructors and peers. 
5. Follows requests of instructor. 

Respect 

1. Engages with cultural and racial diversity in a professional manner. 
2. Refrains from engaging in harassment of any kind. 
3. Encourages others to avoid harassment. 

HCT 0002 - Worker Characteristics

A. Attendance

1. Attends class as scheduled.

2. Arrives/leaves on time (no tardies).

3. Notifies instructor prior to or day of being absent.

B. Character

1. Displays loyalty, honesty, trustworthiness.

2. Displays dependability and reliability.

3. Displays initiative, self-discipline and self-responsibility.

4. Displays self-discipline and performs what is asked of them.

C. Teamwork

1. Respects the rights of others.

2. Maintains appropriate confidentiality.

3. As a team worker that is cooperative, mannerly, and appropriately assertive.

4. Displays a customer service attitude.

5. Seeks opportunities for continuous learning from others.

D. Appearance

1. Demonstrates appropriate dress indicative of trade.

2. Demonstrates professional grooming and hygiene.

3. Presents oneself professionally each day.

E. Attitude

1. Displays a positive and professional attitude.

2. Displays self-confidence.

3. Displays high expectations of success in trade.

F. Productivity

1. Follows safety practices.

2. Maintains a neat and clean work area.

3. Follows directions and procedures.

4. Completes assignments in keeping with deadlines.

G. Organization Skills

1. Prioritizes and manages class time.

2. Demonstrates flexibility in handling change.

H. Communications

1. Displays appropriate nonverbal skills (eye contact, body language).

2. Displays appropriate listening skills.

3. Uses appropriate language on a professional level.

I. Cooperation

1. Displays leadership skills.

2. Appropriately handles criticism, conflicts and complaints.

3. Demonstrates problem-solving capabilities.

4. Maintains appropriate relationships with instructors and peers.

5. Follows requests of instructor.

J. Respect

1. Engages with cultural and racial diversity in a professional manner.

2. Refrains from engaging in harassment of any kind.

3. Encourages others to avoid harassment.

HCT 0003 - Worker Characteristics

1. Develop essential employability skills and worker characteristics: 

Attendance 

1. Attends class as scheduled. 
2. Arrives/leaves on time (no tardies). 
3. Notifies instructor prior to or day of being absent. 

Character 

1. Displays loyalty, honesty, trustworthiness. 
2. Displays dependability and reliability. 
3. Displays initiative, self-discipline and self-responsibility. 
4. Displays self-discipline and performs what is asked of them. 

Teamwork 

1. Respects the rights of others. 
2. Maintains appropriate confidentiality. 
3. As a team worker that is cooperative, mannerly, and appropriately assertive. 
4. Displays a customer service attitude. 
5. Seeks opportunities for continuous learning from others. 

Appearance

1. Demonstrates appropriate dress indicative of trade. 
2. Demonstrates professional grooming and hygiene. 
3. Presents oneself professionally each day. 

Attitude 

1. Displays a positive and professional attitude. 
2. Displays self-confidence. 
3. Displays high expectations of success in trade. 

Productivity 

1. Follows safety practices. 
2. Maintains a neat and clean work area. 
3. Follows directions and procedures. 
4. Completes assignments in keeping with deadlines. 

Organization Skills 

1. Prioritizes and manages class time. 
2. Demonstrates flexibility in handling change.

Communications 

1. Displays appropriate nonverbal skills (eye contact, body language). 
2. Displays appropriate listening skills. 
3. Uses appropriate language on a professional level. 

Cooperation 

1. Displays leadership skills. 
2. Appropriately handles criticism, conflicts and complaints. 
3. Demonstrates problem-solving capabilities. 
4. Maintains appropriate relationships with instructors and peers. 
5. Follows requests of instructor. 

Respect 

1. Engages with cultural and racial diversity in a professional manner. 
2. Refrains from engaging in harassment of any kind. 
3. Encourages others to avoid harassment. 

HCT 0004 - Worker Characteristics

1. Attends class as scheduled. 

2. Arrives/leaves on time (no tardies). 

3. Notifies instructor prior to or day of being absent. 

Character 

1. Displays loyalty, honesty, trustworthiness. 

2. Displays dependability and reliability. 

3. Displays initiative, self-discipline and self-responsibility. 

4. Displays self-discipline and performs what is asked of them. 

Teamwork 

1. Respects the rights of others. 

2. Maintains appropriate confidentiality. 

3. As a team worker that is cooperative, mannerly, and appropriately assertive. 

4. Displays a customer service attitude. 

5. Seeks opportunities for continuous learning from others. 

 Appearance 

1. Demonstrates appropriate dress indicative of trade. 

2. Demonstrates professional grooming and hygiene. 

3. Presents oneself professionally each day.  

  Attitude 

1. Displays a positive and professional attitude. 

2. Displays self-confidence. 

3. Displays high expectations of success in trade. 

 Productivity 

1. Follows safety practices. 

2. Maintains a neat and clean work area. 

3. Follows directions and procedures. 

4. Completes assignments in keeping with deadlines. 

Organization Skills 

1 Prioritizes and manages class time. 

2, Demonstrates flexibility in handling change. 

Communications 

1. Displays appropriate nonverbal skills (eye contact, body language). 

2. Displays appropriate listening skills. 

3. Uses appropriate language on a professional level. 

 Cooperation 

1. Displays leadership skills. 

2. Appropriately handles criticism, conflicts and complaints. 

3. Demonstrates problem-solving capabilities. 

4. Maintains appropriate relationships with instructors and peers. 

5. Follows requests of instructor. 

 Respect 

1. Engages with cultural and racial diversity in a professional manner. 

2. Refrains from engaging in harassment of any kind. 

3. Encourages others to avoid harassment. 

HCT 1010 - Orientation - Retail

1. Familiarize the student with the rules and regulations of the College of Applied Technology. 

2. Familiarize the student with the rules and regulations of the Hospitality and Culinary Technology Program. 

3. Familiarize the student with the safety aspects of working with office equipment, computers and peripheral devices. 

4. Familiarize the student with the safety aspects of the College of Applied Technology campus. 

HCT 1011 - Technology Foundations

 
Reading 

• Reading material such as workplace documents such as messages, emails, letters, directions, signs, bulletins, manuals, policies, contracts, and regulations. 

• Using the information read to make job-related decisions and solve problems. 

• Identify correct meaning of a word when the word is defined in the reading. 

• Identify correct meaning of a word based on how the word is used in passage. 

• Identify acronyms, jargons or technical terms that are defined in passage. 

• Identify purposes, main idea and/or topics in messages. 

• Identify details that support topics in messages. 

• Identify needed actions from messages. 

• Identify steps, and sub steps, in a set of directions. 

• Read/Follow instructions/directions in correct order. 

• Read/Follow instructions/directions that include if-then-else statements. 

• Read/Follow instructions/directions that include maps, diagrams or floor plans. 

• Identify cause and effect in directions. 

• Solve problems from troubleshooting directions using cases and effects. 

• Apply general reading strategies for reading directions. 

• Find information in indexes, tables of contents, and glossaries. 

Graphic Literacy 

• Read, review and interpret simple to more complex graphs, charts (bar, line, & pie), and tables. 

• Identify trends and patterns in graphs, charts and/or tables; and locate information in graphs, charts and/or tables. 

• Read and interpret blueprints, schematic drawings, diagrams, specifications, and/or work orders/ticketing systems. 

• Read and understand various equipment gauges, valves, levels, dials, dashboards, etc. for operation monitoring. 

• Follow and understand checklists. 

• Practice visualization to imagine how something will look after it is moved around or when its parts are moved, rearranged, or newly assembled. 

• Demonstrate an understanding of data relationships and comparing trends - variables, dependency, creating summaries, etc. 

• Draw conclusions and/or apply data from graphs, charts, and/or tables to specific situations. 

• Evaluate information/data to determine compliance with standards. 

• Making decisions and solving problems by analyzing information/data and evaluating results. 

• Ability to concentrate on a task over time without being distracted. 

Applied Mathematics 

• Efficiently and accurately solve basic mathematical operations dealing with whole numbers, fractions, decimals and percentages. 

• Convert between fractions, decimals, and percentages. 

• Apply basic mathematical operations to applied mathematical situations. 

• Apply basic graphing and statistical principals to a technical field. 

• Efficiently and accurately solve basic algebraic methods and operations. 

• Calculate one- and two-step conversions. 

• Calculate averages, simple ratios, proportions and rates using whole numbers and decimals. 

• Locate and use appropriate formulas. 

• Calculate using mixed units. 

• Calculate perimeter and areas of basic shapes. 

• Calculate percentage discounts or markups. 

• Decide what information, calculations, or unit conversions to use to find the answer to a problem. 

• Identify where a mistake occurred in a calculation. 

• Solve problems that require mathematical operations using mixed units - ie. 6 feet 2 inches. 

• Conversions between standard and metric measurements. 

• Able to work multiplication and division with ease.  

• Calculate volume of basic shapes. 

HCT 1020 - Computer Applications - Retail

1. Learn how to access the features and functions of operating systems 
2. Be able to identify different connectors and ports of a computer 
3. Examine the different types of computers and their hardware 
4. Define service subscription and contract requirements regarding telephone, data, and cellular networks 
5. Learn how to configure and use voice mail 
6. Be able to manage mobile data usage 
7. Use an operating system to find, move, open, and manage files 
8. Be able to navigate a directory 
9. Share files with other users using safe computer practices 
10. Install and configure software and various operating systems 
11. Be able to use messaging applications 
12. Create and use cloud accounts 
13. Identify the need for security and describe risks presented by viruses, malware, hijacking browsers, social engineering, and phishing 
14. Understand how to use anti-virus software 
15. Learn basic troubleshooting techniques 
16. List the types of equipment that can be categorized as “peripheral devices” 
17. Describe the difference between operating system software and application software 
18. Demonstrate that you can use a search engine to locate information on the Web. 
19. Know how the e-mail system works 

HCT 1030 - Retail Industry Fundamentals

1. Contribute to the retail business model by learning about basic financial concepts. 
2. Describe how retail businesses are organized and how the various functional areas contribute to the whole. 
3. Describe how rules and regulations are designed to protect customers, employees, and the company. 

Learn about Customer Service

1. Build customer trust and loyalty by delivering on the brand promise. 
2. Engage customers by asking questions, listening carefully, and using appropriate resources, tools and technologies to identify their needs and meet or exceed their expectations. 
3. Enhance sales and the customer experience using knowledge about products, services and policies. 

Understand Sales and Merchandising 

1. Drive sales using selling techniques in an omni-channel retail environment. 
2. Influence customers’ buying behavior by promoting products and services in accordance with current merchandising standards. 
3. Maintain an awareness of personal and department or store sales goals. 

Develop Professionalism and Career Fundamentals 

1. Demonstrate personal accountability as a productive retail employee by exhibiting integrity, using time management skills, being collaborative, building relationships, taking pride and initiative in work, and achieving individual goals. 
2. Enhance personal effectiveness by understanding the value of training, focusing on professional development, and showing motivation to learn. 
3. Make a positive impression for the desired job by taking pride in your appearance, being punctual and reliable, displaying a positive attitude, and interacting professionally always. 

Enter and Advance in a Retail Career 

1. Develop an understanding of career paths within the retail industry. 
2. Prepare for interviews by researching the job opening and employer to identify questions to ask and decide about dress and appearance. 
3. Succeed in interviews by using interview skills and techniques effectively and following up to demonstrate readiness for the opening and secure an offer. 

HCT 1040 - Customer Service & Sales

1. Seek out and participate in training opportunities to support products, services and to further develop customer service skills. 
2. Remain current regarding products, services, and industry standards. 
3. Test or sample products and services to build recommendations for customers. 
4. Research and review relevant data on competitors’ products and/or services. 
5. Arrange service recovery and handle service failures. 

Assess and Meet Customer Needs 

1. Greet and engage the customer in a personal and professional manner. 
2. Assess the customer’s needs while determining the customer’s knowledge of products or services to promote customer loyalty. 
3. Listen attentively and respond effectively to customers’ comments and questions. 
4. Identify the customer’s budget through active listening. 
5. Use customer feedback to improve customer satisfaction. 

Educate Customers 

1. Explain levels of product or service value to customers in a way that is relevant to their needs. 
2. Recommend comprehensive solutions, products, services, and related items based on customer needs. 

3. Educate customer about service policies and related resources (e.g., returns, warranties, guarantees, service plans, support plans, instruction). 

4. Know when to ask for help, support, and advice 

HCT 1050 - Advanced Customer Service & Sales

1. Become knowledgeable of sales goals, their implications, and how they are based on current and past performance.

2. Support development and execution of a strategy for selling products and/or services.

3. Understand the need to serve as an expert regarding relevant company and industry pricing strategies, company policy, regulatory compliance, product knowledge, and company services.

4. Identify needs and characteristics of customers within a target market and customize a sales approach.

Gain Customer Commitment and Close Sale

1. Listen and/or observe customer for verbal or non-verbal cues indicating purchase intent.

2. Identify and suggest additional products and services to a customer that complement the sale.

3. Discuss specifics of a sale (e.g., delivery and/or installation date, financing, warranties, and product protection plan).

4. Confirm sale information with a customer.

5. Complete sales transaction with a customer.

Develop and Implement a Sales Follow-Up Plan

1. Follow up with customers regarding suggestions for future purchases.

2. Suggest alternative products/services in lieu of return.

3. Evaluate the effectiveness of sales and marketing strategies and takes appropriate action.

4. Evaluate the effectiveness of merchandising plans and takes appropriate action.

HCT 2010 - Orientation - Hospitality & Tourism

B. Familiarize the student with the rules and regulations of the Hospitality and Culinary Technology Program.

C. Familiarize the student with the safety aspects of working with office equipment, computers and peripheral devices.

D. Familiarize the student with the safety aspects of the College of Applied Technology campus.

HCT 2020 - Computer Application- Hospitality Tourism

1. Learn how to access the features and functions of operating systems

2. Be able to identify different connectors and ports of a computer

3. Examine the different types of computers and their hardware

4. Define service subscription and contract requirements regarding telephone, data, and cellular networks

5. Learn how to configure and use voice mail

6. Be able to manage mobile data usage

7. Use an operating system to find, move, open, and manage files

8. Be able to navigate a directory

9. Share files with other users using safe computer practices

10. Install and configure software and various operating systems

11. Be able to use messaging applications

12. Create and use cloud accounts

13. Identify the need for security and describe risks presented by viruses, malware, hijacking browsers, social engineering, and phishing

14. Understand how to use anti-virus software

15. Learn basic troubleshooting technique

16. List the types of equipment that can be categorized as “peripheral devices”

17. Describe the difference between operating system software and application software

18. Demonstrate that you can use a search engine to locate information on the Web.

19. Know how the e-mail system works

HCT 2030 - Hospitality and Tourism Fundamentals

1. Describe the changes hospitality and tourism have experienced in modern times.

2. Explain how hospitality and tourism depend on one another for success.

3. Describe the social impact of global travel and business on hospitality and tourism.

4. Describe the scope of industry services available for today’s traveler.

5. Explain the need for respect and value for all guests by the hospitality and tourism industry.

6. Explain the purpose of quality guest service in the hospitality and tourism industry.

7. Identify the types of hotels available to hospitality and tourism guests.

8. Identify the career options available to a person seeking to build a career in hospitality and tourism.

9. Identify the type of person found working in the hospitality and tourism industry.

10. Identify the importance of expertise building through on-the-job experience.

11. Identify the type of potential careers available in the hospitality and tourism industry.

12. Explain the various career paths available in the hospitality and tourism industry.

13. Explain the role of the hospitality professional.

14. Explain the skills and responsibilities of a guest service professional.

15. Understand how to build a successful resume or portfolio.

16. Identify the steps required during the interview process.

17. Explain the importance of ethics in the workplace.

18. Identify the ways to build positive self-esteem.

Hospitality Soft Skills

1. Identify the tasks performed during pre-arrival, arrival, occupancy, and departure stages of the guest cycle.

2. Identify how a seamless guest experience is managed by employees and the property.

3. Identify how the emotional engagement of guests is influenced by each stage of the guest cycle.

4. Explain how to determine guests’ wants and needs to meet and exceed expectations with the global traveling public.

5. Identify the reason for encouraging repeat guest business.

6. Identify the stages of the guest experience cycle and the activities associated with each stage.

7. Identify the purpose for providing seamless guest experiences.

8. Identify the components used in above-and-beyond guest service.

9. Explain the role of guest recovery during the handling of guest complaints, issues, or problems.

10. Explain how and why guest satisfaction measurements help a business to run smoothly and profitably.

11. Identity the need for protecting the guest’s right to privacy.

12. Identity the need for protect guests against identity theft and fraud.

13. Explain the financial transactions that occur during the guest cycle.

14. Identify the type of sensitive guest information at risk during a financial transaction.

15. Identify the financial processes used to protect guest privacy.

16. Explain the financial purpose of an employee code of conduct.

17. Identify the financial opportunities for employees to influence guest spending during the guest cycle.

18. Identify the purpose of implementing effective communication systems.

19. Explain the role of tact and diplomacy in effective communication.

20. Identify the various forms of communication.

21. Explain the reasons for communicating clearly and effectively with guests.

22. Explain the effect of verbal and nonverbal communication on guests and co-workers. 

23. Explain the importance of office etiquette to the hospitality and tourism industry. 

24. Identify the rules of written and electronic communication skills. 

25. Identify the seven barriers to effective communication. 

26. Identify the purpose of interdepartmental communication methods. 

27. Identify the purpose of a Comm Center in hospitality and tourism operations.

Operational Areas 

1. Identify the responsibilities of the front office and the front desk along with the role each plays with guests. 
2. Explain the structure of the rooms division and the two departments assigned to the division. 
3. Identify the categories under which the front office manager’s responsibilities fall. 
4. Identify the job positions that report through the front office. 
5. Identify the additional areas of responsibility typically performed by the front desk or front office employees. 
6. Describe the key functions of the front desk operation and the nine steps of the registration cycle. 
7. Identify the financial processes, and when each should occur, during the financial reporting cycle. 
8. Explain the need for performance standards for front desk and front office employees. 
9. Identify the types of room rate systems used by hotels. 
10. Identify the scope of responsibilities handled by the housekeeping department. 
11. Identify the functions and responsibilities of the executive housekeeper along with how to apply productivity and performance standards to housekeeping positions. 
12. Identify the correct process for guestroom cleaning, room inspections, and reporting of maintenance issues. 
13. Identify job positions reporting to the executive housekeeper. 
14. Describe how to calculate, track, order, and issue recycled and non-recyclable inventory items to maintain par numbers. 
15. Identify the formulas used to manage housekeeping inventories and the purpose of each. 
16. Identify par levels and the role of the laundry cycle in storing, issuing, and tracking for the linen inventory. 
17. Identify common green practices used by the housekeeping department. 
18. Identify the role of the facilities management department at a hotel. 

19. Identify the responsibilities of the facilities management department. 

20. Identify the primary responsibilities of the chief engineer in overseeing the operation of the facilities management department 

21. Explain the importance of a well-maintained property for both the interior and exterior spaces. 

22. Explain the purpose of facilities management regularly scheduling and performing preventive maintenance, routine inspections, and manufacturer-recommended maintenance on systems, equipment, and other high-cost items. 

23. Identify the process for reporting, completing, and tracking repairs by the facilities management department 

24. Identify the role of year-round routine maintenance for grounds, landscaping, high-traffic guest areas, and snow clearing. 

25. Discuss the four key planning areas for an emergency preparedness plan along with the role of maintaining emergency backup systems at a hotel. 

26. Identify the three E’s of green initiatives and most common green practices that fall under the facilities management department. 

27. Identify the restaurant industry’s position as a major source of jobs in the U.S. 

28. Identify the purpose for type of service, menu options, and cost in each of the five main categories of food service outlets. 

29. Explain the guest and employee segments of the food and beverage guest cycle. 

30. Explain the need for implementing, and consistently using, financial controls for labor costs, food costs, menu pricing, and cash control in a food and beverage operation. 

31. Identify the ADA requirements that typically affect a food and beverage operation. 

32. Identify the purpose of safety and sanitation in food service operations and the need for a written Sanitation Risk Management (SRM) program such as HACCP. 

33. Identify the four main styles of table service and the purpose of each. 

34. Explain the goal of providing excellent food to food service operations. 

35. Identify the need for responsible beverage operations, the role of a dram law, and liabilities, legalities, and responsibilities servers, bartenders, restaurants, bars, lounges, and other beverage service providers face when serving alcohol. 

36. Explain the role of banquets, catering, and special events in food and beverage operations. 

37. Identify the ten most common green practices used by food and beverage facilities. 

38. Identify the purpose of resorts, cruise lines, recreational vehicles, and tent camping in the hospitality and tourism industry. 

39. Identify the types of resorts and the target guest markets attracted to each type. 

40. Identify the role of cruise ships in the hospitality and tourism industry, the types of ships, and the target guest market for each type. 

41. Identify the role of recreational vehicles (RVs) and tent camping in the hospitality and tourism industry, the type of RVs available, and the target guest market for both RVs and tent camping travel. 

42. Explain the purpose of using internal resources for sources of guest experiences and the purpose of building strong partnerships with outside businesses, agencies, and other sources for guest activities. 

43. Identify the financial goal of a hotel or lodging property. 

44. Identify the key difference between a revenue center and a cost center along with the areas belonging to each. 

45. Identify the steps required to complete a night audit and the role of the night auditor in the process. 

46. Identify the purpose of the occupancy percentage (OP), average daily rate (ADR), and revenue per available room (RevPAR) as key night audit calculations. 

47. Explain the purpose of calculating the yield statistic each day and the reason for comparing it to the occupancy percentage. 

48. Identify green practices which will reduce a hotel’s carbon footprint and also reduce operating cost 

Sales and Marketing 

1. Identify the marketing activities used in the hospitality and tourism industry; know the difference between marketing and advertising. 

2. Identify the role of marketing in the hospitality and tourism industry and the purpose of measuring return on investment (ROI) for all marketing efforts. 

3. Identify the four Ps of marketing and the role of each in the development of a marketing plan. 

4. Identify the purpose of analyzing market segments when deciding which target market to focus on when build a marketing plan, strategy, and message. 

5. Explain the use of demographics and psychographics in researching and positioning products for specific market segments or target markets. 

6. Identify the purpose of communicating marketing messages to guests. 

7. Explain the role of ethics and ethical practices in hospitality and tourism marketing. 

8. Explain the purpose of implementing green practices as part of the marketing plan, strategy, or message. 

9. Identify the role of sales in the hospitality and tourism industry. 

10. Identify the key objectives and various tasks of a hospitality and tourism sales department. 

11. Identify the structure and positions found in a hospitality and tourism sales department. 

12. Explain the responsibilities of a hospitality and tourism sales professional. 

13. Identify the purpose of prospecting and the role of the Internet, networking, relationship building, strategic alliances, and referrals in hospitality and tourism sales. 

14. Identify the types of sales, the purpose of upgrading sales, and the role of specialty sales in hospitality and tourism. 

Safety & Security

1. Identify the purpose of maintaining a safe, healthy environment for guests and employees. 

2. Identify the role of occupational safety and the purpose of a job safety analysis report in providing safe work conditions to employees. 

3. Explain the risk management process and the use of the 14 elements of a health and safety program in the workplace. 

4. Identify the role of the Occupational Safety and Health Administration (OSHA) in ensuring a safe and healthy work environment for all American workers by overseeing Hazardous Materials Communication (HazCom) Standards. 

5. Identify the safety policies and procedures regarding operational safety for slips, trip, and falls along with fire safety and safe lifting. 

6. Explain the role of security in protecting people and property during criminal, severe weather, and emergency situations. 

7. Identify the security functions of providing reasonable care under the innkeepers laws requiring hotels to provide travelers with a safe haven at night. 

8. Identify the roles of a hotel’s security officers and managers in protecting people and property. 

9. Describe the role of security in maintaining control over both metal and electronic key systems for a property. 

10. Identify the types of emergencies common during daily operations that are handled by the security team. 

11. Identify the role of emergency preparedness to guarantee an emergency response plan is in place for a variety of potentially life-threatening emergency situations. 

HCT 2040 - Hospitality&Tourism Operations

 

Student Learning Outcomes:
Introduction to Leadership and Management 

1. List the advantages and disadvantages of a career in hospitality and tourism, and list the benefits for choosing a career in this industry 

2. Describe segments of the hospitality and tourism industry and explain the process for selecting an industry segment in which to work. 

3. Identify the types of leadership positions available in the hospitality and tourism industry. 

4. Identify traits of effective leaders. 

5. Define traditional management styles. 

6. Explain the importance of varying your leadership style in response to organizational needs. 

7. Identify 21st century leadership styles. 

8. Identify why leaders must create leadership development goals and a path for meeting those goals. 

9. Define power and empowerment and describe how these concepts tend to play out in centralized and decentralized organizations. 

10. Explain the need for respect and value for diversity in the hospitality and tourism industry. 

11. Describe how managers can lead employees to meet the needs of global guest audiences. 

12. Analyze the challenges and opportunities in welcoming diverse cultures to your property. 

Hospitality Leadership Skills 

2. Identify the leadership skills and processes that lead to a seamless guest cycle. 

3. Describe how employee empowerment contributes to effective guest recovery. 

4. Explain how problem solving contributes to leadership processes in hospitality and tourism. 

5. Describe why modeling inclusive behavior is an important skill for hospitality and tourism managers. 

6. Identify how managers should apply property standards to the guest experience. 

7. Identify the role of Guest Service Measurement (GSM) in managing the guest experience. 

8. Explain how a manager leads a GOLD guest service team. 

9. Objective/Competency 

10. Describe the benefits of green practices and the role hospitality and tourism managers play in implementing them. 

11. Describe the purpose of a mission statement. 

12. Explain the importance of communicating the purpose and role of their job positions to employees. 

13. Identify the steps involved in setting performance goals and ensuring that employee performance meets property standards. 

14. Describe proper workplace etiquette for listening, speaking, and writing. 

15. Explain communication strategies that can help managers deal with difficult employees. 

16. Review the sources of conflict and describe basic strategies that can be used to manage conflict. 

17. Define different aspects of guest communication. 

18. Explain why media training for leaders in hospitality and tourism is necessary. 

Operational Leadership 

1. Identify the key duties and responsibilities of the front office manager. 

2. Identify the reports attached to the night audit process. 

3. Describe how labor costs are managed by the front office. 

4. Explain the role of job descriptions and specifications in measuring employee performance. 

5. Summarize the role of the front desk in selling to guests. 

6. Identify green practices that can be initiated and implemented by the front office. 

7. Identify which positions report to the executive housekeeper. 

8. Identify the duties and responsibilities of the executive housekeeper. 

9. Explain how the housekeeping department manages the budget process. 

10. Identify methods housekeeping management can implement to control labor and linen expenses. 

11. Describe how the executive housekeeper develops, communicates, and monitors performance standards for housekeeping staff. 

12. Objective/Competency 

13. Explain how the training of housekeeping staff is conducted. 

14. Discuss housekeeping management’s role in promoting sustainable green practices. 

15. Summarize the duties and responsibilities of the chief engineer. 

16. Analyze how ADA improvements affect the budgetary process. 

17. Identify various measures facilities managers can take to manage and conserve energy. 

18. Describe common emergency systems and their associated maintenance procedures. 

19. Explain the benefits of using green building materials. 

20. Identify ways the facilities management team can reduce a property’s carbon footprint. 

Managing Food and Beverage Operations 

1. Identify the organizational structures of various food and beverage operations and describe how restaurants attract and retain staff. 

2. Explain the steps involved in menu planning and menu design and explain the value of periodic menu evaluation. 

3. Describe procedures and issues involved with purchasing, receiving, storing, issuing, and controlling food and beverage operation supplies and equipment. 

4. Describe the process of planning the design and choosing the décor of food and beverage operations and summarize the cleaning process. 

5. Describe the critical role of food sanitation in food and beverage operations, and outline workplace safety responsibilities of managers. 

6. Discuss labor and revenue control and explain how food and beverage managers forecast sales. 

7. Explain how food and beverage operations are addressing requests for healthier food options, sustainable foods, and food allergy issues. 

8. Outline the types of positions available to event planners and describe the benefits of banquets and catered events for food and beverage operations. 

9. Explain how banquets and catered events are booked and planned, and describe function books, contracts or letters of agreement, and function sheets. 

10. Summarize how banquet and catering operations prepare to provide service to clients during an event, from setting up function rooms to scheduling staff members, and preparing, plating, and storing food. 

11. List challenges that managers and staff members face during banquets, and list examples of protocol issues. 

12. Describe the types of controls that banquet managers must practice and explain how guest comments can be collected and used. 

Managing Business Operations 

1. Identify the four basic rules in preparing for interviews and assess the strengths and weaknesses of different types of interview approaches and differentiate between closed-ended and open-ended questions. 

2. Identify the employment laws that impact the hospitality and tourism industry and the role of human resources managers in applying these laws. 

3. Distinguish between direct and indirect compensation and identify factors that influence pay. 

4. Explain the concept of corporate social responsibility and describe examples of how hospitality and tourism companies are including corporate social responsibility initiatives in their organizations. 

5. Discuss how revenue centers and cost centers are managed to ensure a property’s profitability. 

6. Identify the components of income statements and balance sheets. 

7. Distinguish between operations and capital budgets and explain how to use each appropriately. 

8. Explain the purpose of revenue management in the hospitality and tourism industry. 

9. Use productivity standards and staffing guides to manage labor costs. 

10. Objective/Competency 

11. Identify the tax responsibilities a hospitality and tourism leader must manage. 

Sales and Marketing 

1. Describe the organization of marketing departments and explain management’s role in marketing. 

2. Summarize the marketing mix: the four Ps and the four Cs. 

3. Identify the steps of a marketing plan. 

4. Describe the channels of distribution within the hospitality and tourism industry. 

5. Explain how to prepare a marketing budget. 

6. Identify trends that affect marketing in the hospitality and tourism industry. 

7. Describe training techniques managers can use to build an effective sales team. 

8. Identify the methods used to manage an effective sales team. 

9. List the tools and processes used to sell to global audiences. 

10. Outline the needs of special market segments and the sales strategies used to reach those segments. 

11. Summarize strategies for selling to the digital traveler. 

Safety and Security

1. Describe why workplace safety is a significant responsibility of the hospitality and tourism manager. 

2. Explain the benefits of a workplace safety committee, its goals, and its communication processes. 

3. Define risk management and identify the steps of the risk management process. 

4. Identify ways to follow OSHA requirements. 

5. Describe how security should be used as a management tool. 

6. Explain how surveillance, safe deposit boxes, and access control measures are used to protect guests and assets. 

7. Summarize the nature of employee security issues and identify the role of human resources in dealing with them. 

8. Identify what should be considered in an emergency preparedness plan and detail the role of the media relations spokesperson. 

HCT 3010 - Advanced Computer Applications

1. Describe the difference between apps and applications. 

2. Identify various types of apps and applications and identify which types are best suited for particular tasks. 

3. Use an app store and install, delete, and recover apps. 

4. Start, exit and identify common screen elements in Microsoft Word 

5. Create, save and open documents in Word 

6. Insert, select, modify, and format text in Word 

7. Change margins, paper size, and orientation using Word 

8. Insert or remove page breaks and page numbers 

9. Print and preview documents, insert pictures, and work with tables in Word 

10. Understand basic terminology and concepts for spreadsheets 

11. Create new worksheets or use templates both online and within the spreadsheet program 

12. Start, exit, and identify common screen elements in Microsoft Excel 

13. Enter and edit data in a worksheet 

14. Change column width, row height, create simple formulas and use common built-in functions 

15. Insert and edit data in a worksheet to enhance it 

16. Work with charts 

17. Preview and print a report using Excel 

18. Understand the purpose and function of relational databases 

19. Enter and edit database information inside the Excel spreadsheet 

20. Understand database elements and database relationships in Excel 

21. Define Structured Query Language (SQL) 

22. Know the difference between table metadata and primary key functions 

23. Define the differences among “One-to-One”, “One-to-Many” and “Many-to-Many” relationships within tables 

24. Run a database query 

25. Plan and design a multimedia presentation using Microsoft PowerPoint 

26. Create, save, close, open, and switch between presentation files 

27. Manipulate text and objects on slides 

28. Insert pictures and multimedia objects on slides 

29. Change view displays 

30. Insert, modify and delete slides 

31. Change the layout and order of slides 

32. Apply transitions and animation to slides 

33. Share presentation with others 

34. Publish slides 

Work in a Networked Environment 

1. Explain the nature of the internet and the role and function of web browsers 

2. Explain how web sites are organized 

3. Identify common web page elements 

4. Perform basic tasks using web browser 

5. Conduct research and evaluate information found on the internet 

6. Identify and use various digital communication technologies 

7. Coordinate with contacts using email and calendars 

8. Practice good digital citizenship 

9. Manage online identity 

10. Recognize health risks associated with computing 

HCT 3020 - Advanced Retail Industry Concepts

1. Review, interpret and respond to store operating and/or financial reports. 

2. Complete both selling and non-selling reports per company directives. 

3. Conduct or oversee periodic physical inventory in compliance with company policy. 

Operations 

1. Manage receiving, processing and flow of merchandise to and from selling floor in order to minimize damage or loss and ensure adequate stock on hand. 

2. Anticipate and avoid a potentially hazardous environment by understanding and enforcing all safety policies and regulations. 

3. Understand and implement store emergency/disaster plan to ensure safety and support loss prevention. 

4. Identify, assess and correct/report unsafe conditions to proper authorities in a timely manner and in compliance with applicable laws, regulations and company policies. 

5. Implement and adhere to corporate policy to minimize loss through customer, employee and vendor theft, cash handling, fraud, and record keeping errors 

6. Protect customer and employee information and property in conformance with company policies and regulations. 

7. Create a clean, safe and attractive shopping/working environment by scheduling repairs, cleaning and preventive maintenance to protect equipment and facilities and minimize customer/employee inconvenience.

   8. Follow company store opening and closing procedures. 

   9. Ensure adequate supplies in support of selling; e.g. bags, boxes, pens, etc. 

Human Resources 

1. Recruit sales associates using approved procedures to ensure there are qualified candidates to interview to satisfy job openings. 

2. Accept applications from job-seekers; may conduct initial interview or schedule interview for hiring manager. 

3. Interview job applicants to select candidate best matching job profile. 

4. Provide both positive and negative written feedback to employees in the form of periodic employee performance reviews and documented disciplinary activities to maximize staff performance. 

5. Provide ongoing coaching and guidance to associates to ensure quality performance/productivity, build employee confidence, improve workplace morale and communicate management expectations. 

6. Conduct or arrange scheduled, required, and/or ad hoc training/cross-training to employees to understand and apply company policies, meet sales goals, and service standards to maximize productivity and ensure adequate staffing. 

7. Counsel/guide employees in developing skills, knowledge and abilities to enable career advancement and improve retention. 

8. Actively participate in personal growth and career development by seeking opportunity and continuous learning. 

9. Follow company ethical guidelines and values and promote the same behavior in subordinates to build and maintain positive company reputation. 

10. Create work schedules using projected workload, employee availability, and employee skill sets to optimize sales/service and operations while meeting payroll and budgetary constraints. 

11. Comply with all applicable laws and regulations when dealing with all applicants, employees, customers, and vendors and ensures that subordinates similarly comply. 

12. Terminate, or recommend termination, in accordance with company policy and applicable laws and regulations. 

13. Identify, investigate, and resolve employee conflict consistent with company policy while maintaining the dignity and respect of all involved. 

14. Plan and conduct store meetings with employees to communicate objectives, solicit input and feedback, and recognize achievement thereby promoting consistent, open, and interactive communication. 

15. Assure proper processing of payroll, benefits and other personnel administrative responsibilities in accordance with company policies and procedures and all applicable laws and regulations. 

Merchandising 

1. Manage new and replenished merchandise through the monitoring of stock reports, physical counts, seasonal needs, hot/slow sellers and basic items to maintain optimal inventory levels. 

2. Follow company policies and procedures or guidelines to make merchandise floor ready. 

3. Follow company policies and procedures or guidelines for signage, visual display, and merchandise placement to maximize sales, ensure safety and minimize shrinkage. 

4. Responsible for accurate markdown/markup of merchandise in response to company directives. 

Selling and Services 

1. Ensure customer satisfaction within company policy by meeting and exceeding customer expectations to increase sales and customer loyalty. 

2. Resolve customer comments/complaints, consistent with company policy, by empowering employees to provide meaningful resolutions, thereby increasing sales and customer loyalty. 

3. Analyze and respond to customer feedback to increase customer satisfaction, sales and customer loyalty. 

4. Enhance customer loyalty by ensuring the perceived value of products and services is greater than competitors’ by offering superior service, and product knowledge thereby ensuring the store’s success. 

5. Maintain and/or increase customer loyalty through the implementation of special marketing and promotional efforts. 

6. Monitor seasonal and community events to ensure the right product mix, thereby increasing customer traffic and improved store sales. 

7. Promote effective selling skills to ensure meeting or exceeding sales goals and customer satisfaction. 

8. Apply the store’s service model to gain an understanding of customer’s shopping patterns, groups, and habits to support and increase sales. 

HCT 3030 - Advanced Hospitality & Tour Concepts

1. Interact with others in a courteous and tactful manner 

2. Cooperate with others and work well in a team 

3. Accept individual differences 

4. Show up for work on time and be prepared for work 

5. Complete assigned tasks on time 

6. Follow written and oral instructions 

7. Demonstrate honesty and accept responsibility for personal actions 

8. Ask for help when needed 

9. Accept supervision willingly 

10. Manage time effectively 

11. Follow safety rules and regulations 

12. Use effective communication skills 

13. Greet people in an appropriate manner 

14. Maintain a well-groomed professional appearance 

Guest Service 

1. Be authentic in guest interactions 

2. Use intuition and be attentive to the information shared by guests 

3. Find empathy with guests and relates to guest needs 

4. Make each guest feel special and welcome 

5. Find ways to surprise guests to make their experience more enjoyable 

6. Follow through and deliver personal attention to guests 

7. Show initiative and add personal touches to engage with guests 

HCT 4010 - Experiential Hospitality Practicum

1. Demonstrate effective oral and written communication skills. 

2. Practice professional grooming and hygiene standards. 

3. Exhibit punctuality and time management. 

Teamwork and Leadership: 

1. Work collaboratively in team settings. 

2. Show initiative and adaptability in various situations. 

3. Employ problem-solving techniques. 

Culinary Skills: 

1. Prepare and present a variety of dishes. 

2. Understand food safety and sanitation regulations. 

3. Manage kitchen operations efficiently. 

Customer Service: 

1. Provide excellent customer service and hospitality. 

2. Handle customer inquiries and complaints professionally. 

Financial Management: 

1. Understand budgeting and financial planning in a culinary context. 

2. Develop a basic business plan for a culinary venture. 

HED 120 - Introduction to Wellness

HEO 0001 - Worker Characteristics

Students will be able to demonstrate knowledge of:

1. Attendance
   1. Attends class as scheduled.
   2. Arrives/leaves on time (no tardies).
   3. Notifies instructor prior to or day of being absent.
2. Character
   1. Displays loyalty, honesty, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility. 
   4. Displays self-discipline and performs what is asked of them.
3. Teamwork
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive?
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance
   1. Demonstrates appropriate dress indicative of trade. 
   2. Demonstrates professional grooming and hygiene. 
   3. Presents oneself professionally each day.
5. Attitude
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communications
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills. 
   3. Uses appropriate language on a professional level.
9. Cooperation
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Demonstrates problem-solving capabilities.
   4. Maintains appropriate relationships with instructors and peers.
   5. Follows requests of instructor.
10. Respect
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment.

HEO 0002 - Worker Characteristics

1. Attendance
   1. Attends class as scheduled.
   2. Arrives/leaves on time (no tardies).
   3. Notifies instructor prior to or day of being absent.

1. Character
   1. Displays loyalty, honesty, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline, and self-responsibility. 
   4. Displays self-discipline and performs what is asked of them.

1. Teamwork
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive?
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.

1. Appearance
   1. Demonstrates appropriate dress indicative of trade. 
   2. Demonstrates professional grooming and hygiene. 
   3. Presents oneself professionally each day.

1. Attitude
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.

1. Productivity
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.

1. Organization Skills
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.

1. Communications
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills. 
   3. Uses appropriate language on a professional level.

1. Cooperation
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Demonstrates problem-solving capabilities.
   4. Maintains appropriate relationships with instructors and peers.
   5. Follows requests of instructor.

1. Respect
   1. Engages with cultural and racial diversity in a professional manner.
   2. Refrains from engaging in harassment of any kind.
   3. Encourages others to avoid harassment.

HEO 1010 - Technology Foundations

1. Reading material such as workplace documents such as messages, emails, letters, directions, signs, bulletins, manuals, policies, contracts, and regulations.
2. Using the information read to make job-related decisions and solve problems.
3. Identify correct meaning of a word when the word is defined in the reading.
4. Identify correct meaning of a word based on how the word is used in passage.
5. Identify acronyms, jargons or technical terms that are defined in passage.
6. Identify purposes, main idea and/or topics in messages.
7. Identify details that support topics in messages.
8. Identify needed actions from messages.
9. Identify steps, and sub steps, in a set of directions.
10. Read/Follow instructions/directions in correct order.
11. Read/Follow instructions/directions that include if-then-else statements.
12. Read/Follow instructions/directions that include maps, diagrams or floor plans.
13. Identify cause and effect in directions.
14. Solve problems from troubleshooting directions using cases and effects.
15. Apply general reading strategies for reading directions.
16. Find information in indexes, tables of contents, and glossaries.

Basic Writing

1. Produce writing that consists of complete sentences.
2. Exhibit organization of thoughts and ideas.
3. Develop writing using proper sentence parts/parts of speech and sentence structure.
4. Use punctuation and capitalization appropriately.
5. Demonstrate proper use of plural forms for names, compound words and numbers.
6. Identify verb tenses and demonstrate using them properly.
7. Identify adjectives and adverbs and demonstrate using them properly.
8. Identify commonly misspelled words.
9. Proofread and edit writing.
10. Write structurally, grammatically, and mechanically correct sentences.
11. Demonstrate the phases of writing including draft, revision, and final copy.
12. Construct an easy-to-follow, logical progression of ideas and information.

Graphic Literacy

1. Read, review and interpret simple to more complex graphs, charts (bar, line, & pie), and tables.
2. Identify trends and patterns in graphs, charts and/or tables; and locate information in graphs, charts and/or tables.
3. Read and interpret blueprints, schematic drawings, diagrams, specifications, and/or work orders/ticketing systems.
4. Read and understand various equipment gauges, valves, levels, dials, dashboards, etc. for operation monitoring.
5. Follow and understand checklists.
6. Practice visualization to imagine how something will look after it is moved around or when its parts are moved, rearranged, or newly assembled.
7. Demonstrate an understanding of data relationships and comparing trends - variables, dependency, creating summaries, etc.
8. Draw conclusions and/or apply data from graphs, charts, and/or tables to specific situations.
9. Evaluate information/data to determine compliance with standards.
10. Making decisions and solving problems by analyzing information/data and evaluating results.
11. Ability to concentrate on a task over time without being distracted.

Applied Mathematics

1. Efficiently and accurately solve basic mathematical operations dealing with whole numbers, fractions, decimals and percentages.
2. Convert between fractions, decimals, and percentages.
3. Apply basic mathematical operations to applied mathematical situations.
4. Apply basic graphing and statistical principals to a technical field.
5. Efficiently and accurately solve basic algebraic methods and operations.
6. Calculate one- and two-step conversions.
7. Calculate averages, simple ratios, proportions and rates using whole numbers and decimals.
8. Locate and use appropriate formulas.
9. Calculate using mixed units.
10. Calculate perimeter and areas of basic shapes.
11. Calculate percentage discounts or markups.
12. Decide what information, calculations, or unit conversions to use to find the answer to a problem.
13. Identify where a mistake occurred in a calculation.
14. Solve problems that require mathematical operations using mixed units - ie. 6 feet 2 inches.
15. Conversions between standard and metric measurements.
16. Able to work multiplication and division with ease. 
17. Calculate volume of basic shapes.

HEO 1020 - Orientation to the Trade

1. Grading policy
2. Attendance policy
3. Cooperative education opportunities
4. Certifications
5. Tool room
6. Tool box and tool list
7. Housekeeping
8. Field specific employment information
9. Expectations of employers
10. Dealer/manufacturer specific training

Competency 1:

Explain the role of heavy equipment operators in the construction industry.

• Explain the uses of heavy equipment.
• Identify and describe the different types of heavy equipment.
• Describe the career opportunities associated with heavy equipment operation.
• Describe the training available to heavy equipment operators.

Competency 2:

Explain the responsibilities and characteristics required of heavy equipment operators.

• Describe employee responsibilities.
• Explain the importance of human relations.
• Explain the importance of safety in the operation of heavy equipment.

HEO 1030 - Heavy Equipment Safety

Explain work zone safety requirements.

• Describe signs, barriers, and other devices and methods used for work zone safety.
• Describe traffic control safety methods.

Competency 2:

Explain hazard communication.

• Explain the purpose and content of Safety Data Sheets (SDS)
• Describe the labeling systems used for hazardous materials.
• Describe noise control methods.

Competency 3:

Identify and describe safety practices associated with heavy equipment operation.

• List job site and equipment safety requirements.
• Explain the safety hazards associated with weather.
• Explain safety practices associated with equipment maintenance.

Competency 4:

Identify safety practices associated with trenches and excavations.

• Explain how soil composition relates to trench failures.
• Describe the methods used to protect workers in trenches and excavations.
• Identify personal safety hazards related to dust and soils.

HEO 1040 - Identification of Heavy Equipment

Identify and describe heavy equipment used in construction and mining.

• Identify and describe equipment used in excavating and grading construction sites.
• Identify and describe trenching equipment.
• Identify and describe heavy equipment used in mining.

Competency 2:

Describe the vehicle drive systems used in heavy equipment.

• Describe engines used in heavy equipment.
• Describe auxiliary systems, including fuel, exhaust, cooling, electrical, lubrication, and air filtration systems.

Competency 3:

Explain hydraulic systems and their components.

• Explain hydraulic system fundamentals.
• Identify and describe the equipment and components used in hydraulic systems. 

HEO 1050 - Basic Operational Techniques

After verifying that the vehicle is safe to use, and after becoming familiar with the controls, the operator can start the vehicle, move it forward, change its direction, stop it, and move it backwards before parking it. Heavy equipment operators must learn to do such basic actions before they can move on to operating any attachments installed on the heavy equipment.

 

Student Learning Outcomes:
Competency 1

Describe the prestart procedures for heavy equipment.

• Describe how to safely mount a vehicle.
• Describe common operator prestart inspection procedures for equipment, attachments, and tires.
• Describe common operator prestart inspection procedures for power trains.
• Describe common operator prestart inspection procedures for hydraulic systems.
• Describe common operator prestart inspection procedures for electrical systems.

Competency 2:

Describe the procedures for starting, operating, and shutting down heavy equipment.

• Describe how to perform initial checks.
• Describe basic operating procedures for the various items of equipment.
• Explain how to properly shut down and secure equipment.

Competency 3:

Perform basic prestart inspection, startup, operational movement, and shutdown for 3 of the 13 listed pieces of heavy equipment:

• Utility tractors
• Dozers
• Loaders
• Backhoes
• Excavators
• Compaction equipment
• Motor graders
• Scrapers
• On-road dump trucks
• Off-road dump trucks
• Forklifts
• Skid steers
• Trenchers

HEO 1060 - Basic Simulations

 

Student Learning Outcomes:

• Equipment control
• Spatial Awareness
• Precision in Maneuvers
• Understanding Machine Functions
• Effective Communication
• Applied Safety

HEO 1070 - Introduction to Earthmoving and Gradng

Heavy equipment operators are often involved in moving earth to level the ground in preparation for planned construction. The proper completion of this phase is essential for the ultimate stability of the final structure or road. Project engineers coordinate the work of surveyors and equipment operators to establish the required land surface, cutting high areas and filling low areas as needed. In this module, you will receive an introduction to the surveying and civil-engineering methods involved in changing the lay of the land’s surface as part of a construction project.

Student Learning Outcomes:
Describe earthmoving operations.

• Describe the general approach to excavations and related planning.
• Describe the characteristics of different types of soils.
• Explain how plans and specifications are used in earthmoving.
• Describe methods used to lay out slopes and grades.
• Explain how to set up and coordinate operations, including setting up of staging areas, determining cycle times, and site preparation.
• Describe site drainage requirements.
• Explain the safety practices related to earthmoving operations.

Competency 2:

Describe the equipment and methods used in excavating.

• Describe how to measure production for various earthmoving activities.
• Describe the equipment and methods used in loading excavated soil.
• Describe the equipment and methods used in hauling excavated soil.
• Describe the equipment and methods used in dumping excavated soil.
• Describe fill, backfill, and embankment construction.

Competency 3:

Describe the different methods used in stabilizing soils.

• Identify the different types of binders.
• Explain how to apply binders to soil.
• Explain soil compacting.

Competency 4:

Explain how to plan and lay out a site for grading.

• Explain the planning process for grading.
• Explain how to mark and set grade stakes.

Competency 5:

Describe the equipment and methods used in making site measurements and establishing finish grades.

• Explain how to make horizontal and vertical measurements.
• Describe the electronic equipment and systems used in site measurement and grading.
• Explain how to establish and check finish grade.

HEO 1080 - Basic Small/Medium Equiptment Stick

• Equipment control
• Spatial Awareness
• Precision in Maneuvers
• Understanding Machine Functions
• Effective Communication
• Applied Safety

HEO 2010 - Excavation Math

• Explain the sequence of operations in solving a problem using a formula.
• Explain how squares and square roots are derived.
• Define angles and identify the types of angles.

Competency 2:

Explain how math is used to solve right triangle problems.

• Explain how to determine the length of a slope.
• Explain how a building is laid out using right triangle math.

Competency 3:

Define area and explain why determining the area of a space is required.

• Determine the area of squares and rectangles.
• Determine the area of a triangle.
• Determine the area of a trapezoid.
• Determine the area of a circle.

Competency 4:

Define volume and explain the purpose of calculating volume.

• Calculate the volume of a cube.
• Calculate the volume of a prism.
• Calculate the volume of a cylinder.
• Describe the estimating process used to determine the volume and weight of simple and complex excavations.

HEO 2020 - Interpreting Civil Drawings

• Explain the use of title sheets, title blocks, and revision blocks.
• Describe the types of drawings used in highway construction.
• Describe the types of drawings used in building site construction.
• Describe how as-built drawings are prepared.

Competency 2:

Read and interpret drawings.

• Identify different types of lines and symbols used on drawings.
• Define common abbreviations used on drawings.
• Interpret building site and highway drawings to determine excavation requirements.

Competency 3:

Explain specifications and the purpose of specifications.

• Identify the types of information contained in specifications.
• Explain the common format used in specifications

HEO 2030 - Soils and Site Work

• Explain the purpose of a site safety program.
• Describe why safety inspections and investigations are important.
• Explain how hazardous materials are controlled on a job site.
• Describe safety practices associated with trenching and excavations.
• Describe how to prepare heavy equipment for transporting.

Competency 2:

Describe the methods used to control water on job sites.

• Explain the importance of maintaining proper drainage on a job site.
• Describe the methods used to control groundwater and surface water.
• Describe the safety practices and construction methods used when working around bodies of water

Competency 3:

Explain how grades are established on a job site.

• Describe how to set grades from a benchmark.
• Describe how grades are set for highway construction.
• Describe how grades are set for building construction.
• Explain how grading operations are performed.
• Describe the use of stakeless and stringless grading systems

Competency 4:

Describe grading and installation practices for pipe-laying operations.

• Explain how grades are established for pipelaying operations.
• Describe the equipment and methods used to lay pipe.

Competency 5:

Describe the different types and characteristics of soils.

• Identify the types of soils.
• Describe the properties of soils.
• Explain how soil density is determined.
• Explain how moisture affects soil.

Competency 6:

Describe the factors that affect soil excavation.

• Explain what the swell factor is and how to calculate the swell factor of soils.
• Explain what the shrink factor is and how to calculate the shrink factor of soils.
• Describe how swell and shrink factors affect cycle times and equipment selection.

Competency 7:

Describe working in various soil conditions.

• Describe the weight bearing and flotation properties of different soils.
• Explain how soil characteristics affect machine performance.
• Describe how soil conditions can affect trenching safety.

HEO 2040 - Common Earthmoving Equiptment

Identify and describe the components of a skid steer, loaders, scrappers.

• Identify and describe chassis components.
• Identify and describe skid steer, loader and scrapper controls.
• Identify and describe skid steer, loader, and scrapper instrumentation.
• Identify and describe skid steer, loader, and scrapper attachments.

Competency 2:

Describe the prestart inspection and preventive maintenance requirements for a skid steer, loader, and scrapper.

• Describe prestart inspection procedures.
• Describe preventive maintenance requirements.

Competency 3:

Describe the startup, shutdown, and operating procedures for a skid steer, loader, and scrapper.

• Identify related safety guidelines.
• Describe startup, warm-up, and shutdown procedures.
• Describe basic maneuvers and operations.
• Describe related work activities.

HEO 2050 - Advanced Simulations

 

Student Learning Outcomes:

• Equipment control
• Spatial Awareness
• Precision in Maneuvers
• Understanding Machine Functions
• Effective Communication
• Applied Safety

HEO 2060 - Basic Small/Medium Stick

 

Student Learning Outcomes:

• Equipment control
• Spatial Awareness
• Precision in Maneuvers
• Understanding Machine Functions
• Effective Communication
• Applied Safety

HHP 1300 - First Aid and CPR

• The student will successfully demonstrate all competencies necessary for Healthcare Provider CPR certification to American Heart Association standards.
• The student will successfully demonstrate all competencies necessary for First Aid certification to American Heart Association standards.
• The student will successfully demonstrate all competencies necessary to properly operate a Bag Valve Mask (BVM) and an Automatic External Defibrillator (AED).
• The student will demonstrate how to properly recognize and to properly assist in treating breathing emergencies like choking, asthma, Chronic Obstructive Pulmonary Disease (COPD).
• The student will demonstrate how to properly recognize and to properly assist in treating medical emergencies like Heart Attack, Stroke, Fainting, Seizures, Shock, and Diabetic emergencies.
• The student will demonstrate all competencies necessary to perform a proper head to toe survey of a patient and to properly report information to responding medical personnel.
• The student will demonstrate how to control internal and external bleeding and shock in a patient by the use of multiple methods (like direct pressure bandages, elevation, and direct pressure to appropriate pressure points).
• The student will demonstrate how to properly identify and to treat soft tissue injuries (like laceration, incision, avulsion and amputation injuries) and burns (1st, 2nd, and 3rd degree).
• The student will demonstrate how to properly identify and to treat musculoskeletal injuries (like dislocations, sprains, and strains) using the Rest, Ice, Compression, and Elevation (RICE) method.
• The student will demonstrate how to properly work with other rescuers and take the lead in treatment when appropriate.
• The student will demonstrate how to properly recognize environmental emergencies and properly treat patients who are victims of such emergencies.

HIMT 2209 - Data Analysis and Statistics

1. Utilize basic descriptive, institutional, healthcare statistics, and HIM department statistics.
2. Apply graphical tools for data presentations.
3. Identify and understand secondary data sources.
4. Explain data analytics and decision support.
5. Explain common research methodologies used in healthcare.

HMGT 2250 - Professional Catering

1. Discuss the catering industry and segment potential clients
2. Explain various types of catering events held on and off-premise.
3. Differentiate between corporate and social catering.
4. Gain an appreciation for the planning function of the catering business.
5. Describe, plan, and expense a standardized menu.

HSC 111 - Medical Terminology

1. Define suffix, root word, prefix, combining vowel, and combining form.
2. Interpret medical terms in the order of suffix, prefix and root word.
3. Spell correctly medical termsDefine suffix, root word, prefix, combining vowel, and combining form.

HST 0001 - Worker Characteristics

Attendance 

1. Attends class as scheduled. 

2. Arrives/leaves on time (no tardies). 

3. Notifies instructor prior to day of being absent. 

Character 

1. Displays loyalty, honesty, trustworthiness. 

2. Displays dependability and reliability. 

3. Displays initiative, self-discipline and self-responsibility. 

4. Displays self-discipline and performs what is asked of them. 

Teamwork 

1. Respects the rights of others. 

2. Maintains appropriate confidentiality. 

3. Working cooperatively, mannerly, and appropriately assertively. 

4. Displays a customer service attitude. 

5. Seeks opportunities for continuous learning from others. 

Appearance 

1. Demonstrates appropriate dress indicative of trade. 

2. Demonstrates professional grooming and hygiene. 

3. Presents oneself professionally each day. 

Attitude 

1. Displays a positive and professional attitude. 

2. Displays self-confidence. 

3. Displays high expectations of success in trade. 

Productivity 

1. Follow safety practices. 

2. Maintains a neat and clean work area. 

3. Follows directions and procedures. 

4. Completes assignments in keeping with deadlines. 

Organization Skills 

1. Prioritizes and manages class time. 

2. Demonstrates flexibility in handling change. 

Communications 

1. Displays appropriate nonverbal skills (eye contact, body language). 

2. Displays appropriate listening skills. 

3. Uses appropriate language on a professional level. 

Cooperation 

1. Displays leadership skills. 

2. Appropriately handles criticism, conflicts and complaints. 

3. Demonstrates problem-solving capabilities. 

4. Maintains appropriate relationships with instructors and peers. 

5. Follows requests of instructor. 

Respect 

1. Engages with cultural and racial diversity in a professional manner. 

2. Refrains from engaging in harassment of any kind. 

3. Encourages others to avoid harassment.  

HST 0002 - Worker Characteristics

Attendance 

1. Attends class as scheduled. 

2. Arrives/leaves on time (no tardies). 

3. Notifies instructor prior to day of being absent. 

Character 

4. Displays loyalty, honesty, trustworthiness. 

5. Displays dependability and reliability. 

6. Displays initiative, self-discipline and self-responsibility. 

7. Displays self-discipline and performs what is asked of them. 

Teamwork 

8. Respects the rights of others. 

9. Maintains appropriate confidentiality. 

10. Working cooperatively, mannerly, and appropriately assertively. 

11. Displays a customer service attitude. 

12. Seeks opportunities for continuous learning from others. 

Appearance 

13. Demonstrates appropriate dress indicative of trade. 

14. Demonstrates professional grooming and hygiene. 

15. Presents oneself professionally each day. 

Attitude 

16. Displays a positive and professional attitude. 

17. Displays self-confidence. 

18. Displays high expectations of success in trade. 

Productivity 

19. Follow safety practices. 

20. Maintains a neat and clean work area. 

21. Follows directions and procedures. 

22. Completes assignments in keeping with deadlines. 

Organization Skills 

23. Prioritizes and manages class time. 

24. Demonstrates flexibility in handling change. 

Communications 

25. Displays appropriate nonverbal skills (eye contact, body language). 

26. Displays appropriate listening skills. 

27. Uses appropriate language on a professional level. 

Cooperation 

28. Displays leadership skills. 

29. Appropriately handles criticism, conflicts and complaints.

30. Demonstrates problem-solving capabilities. 

31. Maintains appropriate relationships with instructors and peers. 

32. Follows requests of instructor. 

Respect 

33. Engages with cultural and racial diversity in a professional manner. 

34. Refrains from engaging in harassment of any kind. 

35.Encourages others to avoid harassment. 

HST 1010 - Technology Foundations

1. Reading for information: 

• Strengthen skills in vocabulary, spelling and visual comprehension. 

• Identify sentence parts, such as: nouns and verbs 

• Follow directions 

• Strengthen skills in finding information/details 

• Develop skills with information in paragraphs 

• Develop skills in reading for information, interpreting information, gaining meaning from context and complex information 

2. Applied Mathematics: 

• Strengthen skills in basic math 

• Strengthen skills in word problems and problem solving 

• Working with money, time and quantity 

• Measurements 

• Rounding/ estimating/ averaging 

• Positive and negative numbers 

• Percentages, proportions and ratios 

• Perimeter/area

3. Reading Graphics 

• Introduction to graphs 

• Pie charts, bar graphs, line graphs, tables and forms, maps and plans, diagrams and gauges 

• Interpreting complex graphics 

• Finding details and extracting data 

4. Business Writing 

• Developing skills in sentence parts/parts of speech, sentence structure, punctuation, spelling, developing ideas and organizing ideas. 

• Vocabulary, writing style 

• Describing words 

• Proofreading 

• Persuasive writing 

4.Writing 

• Punctuation and capitalization 

• Developing skills in sentence parts/parts of speech, sentence structure, punctuation, spelling, developing ideas and organizing ideas. 

• Vocabulary, writing style 

• Describing words 

• Proofreading 

HST 1020 - Food Service Safety and Sanitation

• Demonstrate and utilize proper personal hygiene and understand health precautions such as hand washing, use of gloves, hair restraints, etc in food handling practices. 

• The student will learn the different pathogens, the categories of those pathogens and the environmental factors for transmission and symptoms. 

• Summarize the requirements for proper storage and disposal of chemicals used in the food industry. 

• Understand the Safety Data Sheet structure for chemicals and understand how to handle chemicals. 

• Understand proper food handling and storage. 

• Able to identify pests, rodents, and insects and have an understanding on how to prevent or put in place control procedures against these subjects. 

HST 1030 - Food Service Tools & Equipment

1. Identify, describe, and effectively demonstrate the use of hand tools and small wares used in food preparation and how to properly clean and store the equipment. 
2. Study large equipment employed in commercial industry such as holding units, ranges and ovens, and refrigeration units. The functionality of this equipment and proper cleaning techniques. 
3. Learn the ability to identify, select, and utilize proper measuring cups, scoops, scales, and thermometers used in the industry. 

HST 1040 - Customer Service 

1. Define customer service. 
2. Identify the role of a customer service professional. 
3. Be able to encourage customer retention and loyalty. 
4. Learn to analyze every customer service situation, both internal and external customer, and make the best choice on how to deal with it ethically. 

HST 1050 - Introduction to Hospitality and Tourism

1. Explain how hospitality and tourism depend on one another for success. 
2. Describe the social impact of global travel and business on hospitality and tourism. 
3. Describe the scope of industry services available for today’s traveler. 
4. Explain the need for respect and value for all guests by the hospitality and tourism industry. 
5. Explain the purpose of quality guest service in the hospitality and tourism industry. 
6. Identify the types of hotels available to hospitality and tourism guests. 
7. Identify the career options available to a person seeking to build a career in hospitality and tourism. 
8. Identify the importance of expertise building through on-the-job experience. 
9. Explain the skills and responsibilities of a guest service professional. 
10. Explain the importance of ethics in the workplace. 
11. Identify the tasks performed during pre-arrival, arrival, occupancy, and departure stages of the guest cycle. 
12. Identify the components used in above-and-beyond guest service. 
13. Identify the need for protecting the guest’s right to privacy. 

HST 1060 - Business Communications 

1. Review effective grammar skills and proofreading techniques. 
2. Create appropriate written business messages. 
3. Produce positive, negative, and persuasive messages using the appropriate structure and approach. 
4. Demonstrate sensitivity in communication with diverse groups. 
5. Understand differences in gender, ethnic and cultural communication styles. 
6. Produce and edit copy to produce documents ready for distribution. 
7. Demonstrate the ability to research, organize, and prepare an oral presentation. 
8. Create a polished digital media presentation. 
9. Demonstrate the ability to draft written copies to be used with new media technologies to provide customer service

HST 1070 - Financial Functions

1. Demonstrate knowledge of basic accounting principles. 
2. Understand rules of debit and credit. 
3. Define and recognize basic accounting forms and financial statements. 
4. Demonstrate the ability to accurately enter information from source documents into automated software. 
5. Use automated software to generate reports, charts, and tax forms. 
6. Demonstrate the ability to make corrections in the accounting software. 
7. Understand the terminology, rules, and regulations surrounding payroll taxes and deductions. 
8. Be able to calculate gross wages for various types of paid employees. 

HST 2010 - Social Media and Marketing

• Define and describe social media and digital marketing concepts. 

• Demonstrate a basic understanding of consumer behavior and target markets. 

• Identify and evaluate different social media and digital marketing platforms used for marketing and discuss challenges associated with each. 

• Identify the benefits and best practices for social media marketing using performance metrics, digital marketing models, and the role of strategic planning. 

• Use web-based technology to communicate and solve customer problems through the internet. 

• Discuss the importance of providing customer service through mobile devices and online. 

• Use social networks and user communities to disseminate information to the customer base. 

• Apply the knowledge, concepts, and tools of digital and social media in making marketing decisions. 

HST 2020 - Event and Conference Planning

• How to define event goals and objectives 

• How to set an event budget 

• How to plan event details 

• How to market and promote the event 

• How to execute and manage the event 

• How to manage teams 

HST 2030 - Advanced Hospitality and Tourism

• Identify the leadership skills and processes that lead to a positive guest experience. 

• Explain how problem solving contributes to leadership processes in hospitality and tourism. 

• Describe why modeling inclusive behavior is an important skill for hospitality and tourism managers. 

• Describe the benefits of green practices and the role hospitality and tourism managers play in implementing them. 

• Identify the steps involved in setting performance goals and ensure that employee performance meets property standards. 

• Identify the key duties and responsibilities of the front office manager. 

HST 2040 - Hotel and Lodging Services

• Guest registration including check-in/check-out procedures 

• Handling inquiries and resolving issues 

• Understanding online booking platforms, managing room availability, cancellation policies, and reservation confirmation procedures 

• Understanding different hotel categories (luxury, boutique, budget) and their unique operational needs 

HST 2050 - Hospitality and Tourism Ethics

• Discuss the foundations of ethical conduct 

• Demonstrate proper behavior when interacting with guests 

• Demonstrate an understanding of what constitutes good work ethic 

• Understand the importance of confidentiality on the job 

HST 2060 - Internship

• Apply job search techniques, such as in person and online networking. 

• Prepare a variety of employment communications. 

• Demonstrate effective responses to common interview questions. 

• Demonstrate good preparation activities for interviews. 

• Examine professional behavior 

• Prepare Resume and cover letter 

• Develop acceptable interview techniques for participating in mock interviews 

• Complete a 60-hour on-site practicum 

IAM 0001 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 0002 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 0003 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 0004 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 0005 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 0006 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 0007 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 0008 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 0009 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 0010 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 0011 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 0012 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

IAM 1010 - Orientation & Safety Work Readiness

• Recognize the importance of personal protective equipment
• Demonstrate the proper procedure for lifting
• Use lockout and/or tag-out when needed
• List several general electrical safety practices
• Discuss the proper use of equipment
• Identify all the organizations that govern the safety of hazardous material
• List the classifications of fire and the proper method of extinguishing a flame.

IAM 1020 - Technology Foundations

Reading

• Reading material such as workplace documents such as messages, emails, letters, directions, signs, bulletins, manuals, policies, contracts, and regulations.
• Using the information read to make job-related decisions and solve problems.
• Identify correct meaning of a word when the word is defined in the reading.
• Identify correct meaning of a word based on how the word is used in passage.
• Identify acronyms, jargons or technical terms that are defined in passage.
• Identify purposes, main idea and/or topics in messages.
• Identify details that support topics in messages.
• Identify needed actions from messages.
• Identify steps, and sub steps, in a set of directions.
• Read/Follow instructions/directions in correct order.
• Read/Follow instructions/directions that include if-then-else statements.
• Read/Follow instructions/directions that include maps, diagrams or floor plans.
• Identify cause and effect in directions.
• Solve problems from troubleshooting directions using cases and effects.
• Apply general reading strategies for reading directions.
• Find information in indexes, tables of contents, and glossaries.

Basic Writing

• Produce writing that consists of complete sentences.
• Exhibit organization of thoughts and ideas.
• Develop writing using proper sentence parts/parts of speech and sentence structure.
• Use punctuation and capitalization appropriately.
• Demonstrate proper use of plural forms for names, compound words and numbers.
• Identify verb tenses and demonstrate using them properly.
• Identify adjectives and adverbs and demonstrate using them properly.
• Identify commonly misspelled words.
• Proofread and edit writing.
• Write structurally, grammatically, and mechanically correct sentences.
• Demonstrate the phases of writing including draft, revision, and final copy.
• Construct an easy-to-follow, logical progression of ideas and information.

Graphic Literacy

• Read, review and interpret simple to more complex graphs, charts (bar, line, & pie), and tables.
• Identify trends and patterns in graphs, charts and/or tables; and locate information in graphs, charts and/or tables.
• Read and interpret blueprints, schematic drawings, diagrams, specifications, and/or work orders/ticketing systems.
• Read and understand various equipment gauges, valves, levels, dials, dashboards, etc. for operation monitoring.
• Follow and understand checklists.
• Practice visualization to IMIgine how something will look after it is moved around or when its parts are moved, rearranged, or newly assembled.
• Demonstrate an understanding of data relationships and comparing trends - variables, dependency, creating summaries, etc.
• Draw conclusions and/or apply data from graphs, charts, and/or tables to specific situations.
• Evaluate information/data to determine compliance with standards.
• Making decisions and solving problems by analyzing information/data and evaluating results.
• Ability to concentrate on a task over time without being distracted.

Applied Mathematics

• Efficiently and accurately solve basic mathematical operations dealing with whole numbers, fractions, decIMIls and percentages.
• Convert between fractions, decIMIls, and percentages.
• Apply basic mathematical operations to applied mathematical situations.
• Apply basic graphing and statistical principals to a technical field.
• Efficiently and accurately solve basic algebraic methods and operations.
• Calculate one- and two-step conversions.
• Calculate averages, simple ratios, proportions and rates using whole numbers and decIMIls.
• Locate and use appropriate formulas.
• Calculate using mixed units.
• Calculate perimeter and areas of basic shapes.
• Calculate percentage discounts or markups.
• Decide what information, calculations, or unit conversions to use to find the answer to a problem.
• Identify where a mistake occurred in a calculation.
• Solve problems that require mathematical operations using mixed units - ie. 6 feet 2 inches.
• Conversions between standard and metric measurements.
• Able to work multiplication and division with ease. 
• Calculate volume of basic shapes.

IAM 1030 - Introduction to Electricity

• Recognize electron theory and Kirchoff’s current laws.
• Solve problems of resistance using the resistor color code.
• Recognize and state ohms law. Solve ohms law problems.
• Recognize terms and definitions used in ohms law problems.
• Change amps to milliamps and micro amps, and change ohms to kilohms.
• Use powers of ten solving ohms law problems.
• Solve problems of resistance using the resistor color code.
• Recognize watts law. Demonstrate knowledge solving watts law problems.
• Recognize terms and definitions used in watts law problems.
• Describe power wheel and its relationship to watts and ohms law.
• Identify the six laws of a series circuit.
• Solve series circuit problems using series circuit laws, ohms law and watts law.
• Demonstrate knowledge of a series circuit with hands on exercise calculating all voltage, current and resistance values and using meter to measure those values.

IAM 1035 - Supervised Work I Term I

• Perform all work of an industrial maintenance apprentice in a safe manner
• Demonstrate a willingness to continue training in the program by attending the didactic portion of the program

IAM 1040 - Ohms Law & The Power Formula

• Recognize electron theory and Kirchoff’s current laws.
• Solve problems of resistance using the resistor color code.
• Recognize and state ohms law. Solve ohms law problems.
• Recognize terms and definitions used in ohms law problems.
• Change amps to milliamps and micro amps, and change ohms to kilohms.
• Use powers of ten solving ohms law problems.
• Solve problems of resistance using the resistor color code.
• Recognize watts law. Demonstrate knowledge solving watts law problems.
• Recognize terms and definitions used in watts law problems.
• Describe power wheel and its relationship to watts and ohms law.
• Identify the six laws of a series circuit.
• Solve series circuit problems using series circuit laws, Ohms law and Watts law.
• Demonstrate knowledge of a series circuit with hands on exercise calculating all voltage, current and resistance values and using meter to measure those values

IAM 1050 - Kirchoffs Law

• Define and identify a series circuit.
• Define and identify a parallel circuit.
• Wire and test a series circuit.
• Verify the law of current in a series and parallel circuit.
• Verify the law of voltage in a series circuit.
• Verify the law of resistance in a series circuit. 
• Wire and test a parallel circuit.
• Verify the la of current in a parallel circuit.
• Verify the law of voltage in a parallel circuit.
• Verify the law resistance in a parallel circuit.
• Solve problems for unknown quantities of voltage, current, resistance and power.
• Become proficient at using analog and digital meters for troubleshooting.

IAM 1055 - Supervised Work I Term II

• Perform all work of an industrial maintenance apprentice in a safe manner
• Demonstrate a willingness to continue training in the program by attending the didactic portion of the program

IAM 1060 - Series & Parallel Circuits

• Describe a series/parallel connection.
• Explain polarity in a series/parallel circuit.
• Describe the operation and function of switches in a series/parallel circuit.
• Calculate resistance, voltage, current and power in a series/parallel circuit.
• Describe a common application of a series/parallel circuit.
• Calculate capacitance and inductance in a series/parallel circuit.
• Describe the function of batteries and solar cells in a series/parallel circuit.

IAM 1070 - Three Phase Power Circuits

• Identify NEC branch circuit voltage limits.
• List and describe common types of distribution systems.
• Describe common voltage variation effects on AC motors, heating elements and lamps.
• List and describe common methods of industrial circuit control.
• Identify and describe the characteristics of WYE and Delta transformer connections. 

IAM 1075 - Supervised Work I Term III

• Perform all work of an industrial maintenance apprentice in a safe manner
• Demonstrate a willingness to continue training in the program by attending the didactic portion of the program

IAM 2010 - Industrial Control Components

• Read and draw ladder logic line diagrams.
• Two and three wire manual control circuits using relays and contactors.
• Troubleshoot magnetic contactors.
• Troubleshoot SPST and SPDT relays.
• Interpret circuit logic from line diagrams.
• Design circuits using line diagrams and ladder logic.

IAM 2020 - Motor Control Methods

• Read, interpret and follow the motor’s nameplate.
• Wire 2-wire and 3-wire manual control for a 3 phase motor.  
• Wire 2-wire and 3-wire manual control for a 1 phase motor.
• Install and wire remote stop/start control stations.
• Install and wire an HOA Control station.
• Wire a Forward/Reverse/Stop Control Station.