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Course/Program Inventory
TCAT Course Inventory
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FOR INTERNAL USE ONLY- NOT FOR EXTERNAL DISTRIBUTION
The Tennessee Board of Regents (TBR) provides its online common course inventory for community colleges (or common curriculum inventory for technical colleges) as a tool for faculty, staff, and administrators to use in academic program planning. It is not intended for use in advising. TBR does not guarantee that the information contained within the site is up-to-date, complete and accurate. Individuals assume any risks associated with relying upon such information without checking other credible sources, such as a College Catalog or TBR policies. Content within the site is for information purposes only and does not represent the official Academic Program Inventory at any specific TBR institution.
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TCAT
Computer Electronics
Computer Information Systems
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CIS 0001 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
The goal of this course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce. The course is based around the ten traits that have been identified as being needed to foster positive work habits.
Student Learning Outcomes:
- Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
- Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
- Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- Is a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
- Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day
- Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
- Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
- Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
- Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
- Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
- Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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CIS 0002 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Prerequisites: PC Operator Certificate
Industry Certifications Microsoft Office User Specialist
Course Description:
The goal of this course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce. The course is based around the ten traits that have been identified as being needed to foster positive work habits.
Student Learning Outcomes:
Course Competencies:
- Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
- Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
- Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- Is a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
- Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day
- Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
- Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
- Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
- Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
- Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
- Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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CIS 0003 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Prerequisites: Information Processing Technician
Course Description:
The goal of this course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce. The course is based around the ten traits that have been identified as being needed to foster positive work habits.
Student Learning Outcomes:
Course Competencies:
- Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
- Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
- Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- Is a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
- Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day
- Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
- Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
- Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
- Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
- Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
- Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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CIS 0004 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
The goal of this course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce. The course is based around the ten traits that have been identified as being needed to foster positive work habits.
Student Learning Outcomes:
- Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
- Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
- Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- Is a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
- Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day
- Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
- Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
- Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
- Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
- Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
- Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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CIS 1010 - Orientation and Safety
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
This course is to familiarize the student with the rules and regulations of the CIS program and the rules and regulations of the College. Students will learn the safety aspects of working with a computer system and its peripheral devices as well as the safety aspects of the TCAT Campus.
Student Learning Outcomes:
- Familiarize the student with the rules and regulations of the CIS program.
- Familiarize the student with the rules and regulations of the college.
- Familiarize the student with the safety aspects of working with a computer system and its peripheral devices.
- Familiarize the student with the safety aspects of the TCAT campus.
- Understand time management, commitments, and goals;
- Identify “learning and thinking styles” in self and others;
- Build comprehension and listening practices online;
- Expand memory, study and online test-taking skills
- Use Internet resources to reinforce learning (surfing /researching);
- Prepare for assignments in courses;
- Solve problems with critical thinking and ethics;
- Address safety and security issues;
- Mediate for self and others using Netiquette;
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CIS 1021 - Technology Foundations
Clock Hours: 27
Delivery Mode
on-ground
Course Description:
Technology Foundations is an academic learning support course needed by a student to be successful in technical college programs and/or to meet minimum applied mathematics, graphic literacy, and reading, and writing g for information competencies as required by faculty in programs. The purpose of learning support is to enhance academic success in technical college programs and increase the likelihood of program completion that will prepare students for career success in their chosen field of study.
Student Learning Outcomes:
Course Competencies:
Students will be able to demonstrate knowledge of:
Reading
- Reading material such as workplace documents such as messages, emails, letters, directions, signs, bulletins, manuals, policies, contracts, and regulations.
- Using the information read to make job-related decisions and solve problems.
- Identify correct meaning of a word when the word is defined in the reading.
- Identify correct meaning of a word based on how the word is used in passage.
- Identify acronyms, jargons or technical terms that are defined in passage.
- Identify purposes, main idea and/or topics in messages.
- Identify details that support topics in messages.
- Identify needed actions from messages.
- Identify steps, and sub steps, in a set of directions.
- Read/Follow instructions/directions in correct order.
- Read/Follow instructions/directions that include if-then-else statements.
- Read/Follow instructions/directions that include maps, diagrams or floor plans.
- Identify cause and effect in directions.
- Solve problems from troubleshooting directions using cases and effects.
- Apply general reading strategies for reading directions.
- Find information in indexes, tables of contents, and glossaries.
Basic Writing
- Produce writing that consists of complete sentences.
- Exhibit organization of thoughts and ideas.
- Develop writing using proper sentence parts/parts of speech and sentence structure.
- Use punctuation and capitalization appropriately.
- Demonstrate proper use of plural forms for names, compound words and numbers.
- Identify verb tenses and demonstrate using them properly.
- Identify adjectives and adverbs and demonstrate using them properly.
- Identify commonly misspelled words.
- Proofread and edit writing.
- Write structurally, grammatically, and mechanically correct sentences.
- Demonstrate the phases of writing including draft, revision, and final copy.
- Construct an easy-to-follow, logical progression of ideas and information.
Graphic Literacy
- Read, review and interpret simple to more complex graphs, charts (bar, line, & pie), and tables.
- Identify trends and patterns in graphs, charts and/or tables; and locate information in graphs, charts and/or tables.
- Read and interpret blueprints, schematic drawings, diagrams, specifications, and/or work orders/ticketing systems.
- Read and understand various equipment gauges, valves, levels, dials, dashboards, etc. for operation monitoring.
- Follow and understand checklists.
- Practice visualization to imagine how something will look after it is moved around or when its parts are moved, rearranged, or newly assembled.
- Demonstrate an understanding of data relationships and comparing trends - variables, dependency, creating summaries, etc.
- Draw conclusions and/or apply data from graphs, charts, and/or tables to specific situations.
- Evaluate information/data to determine compliance with standards.
- Making decisions and solving problems by analyzing information/data and evaluating results.
- Ability to concentrate on a task over time without being distracted.
Applied Mathematics
- Efficiently and accurately solve basic mathematical operations dealing with whole numbers, fractions, decimals and percentages.
- Convert between fractions, decimals, and percentages.
- Apply basic mathematical operations to applied mathematical situations.
- Apply basic graphing and statistical principals to a technical field.
- Efficiently and accurately solve basic algebraic methods and operations.
- Calculate one- and two-step conversions.
- Calculate averages, simple ratios, proportions and rates using whole numbers and decimals.
- Locate and use appropriate formulas.
- Calculate using mixed units.
- Calculate perimeter and areas of basic shapes.
- Calculate percentage discounts or markups.
- Decide what information, calculations, or unit conversions to use to find the answer to a problem.
- Identify where a mistake occurred in a calculation.
- Solve problems that require mathematical operations using mixed units - ie. 6 feet 2 inches.
- Conversions between standard and metric measurements.
- Able to work multiplication and division with ease.
- Calculate volume of basic shapes.
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CIS 1031 - Keyboarding
Clock Hours: 27
Delivery Mode
on-ground
Course Description:
This course teaches students keyboarding skills on the microcomputer. No prior knowledge or experience using a computer is necessary. Instructions also include basic items such as turning on the computer, starting software, and printing, saving, and turning off the system. This module is for the computer user who needs to learn to operate the keyboard with working-level proficiency.
Student Learning Outcomes:
- Demonstrate correct posture and position at the microcomputer.
- Explain and demonstrate good key stroking technique.
- Learn to key alpha and numeric data efficiently and effectively.
- Master alphabetic reaches on the keyboard.
- Keys documents by touch;
- Achieve a minimum rate of 25 or more corrected words per minute (cwpm).
- Operate selected service keys.
- Master the top-row key-reaches.
- Master selected symbol key-reaches. To edit (proofread and revise copy).
- Achieve straight copy keyboarding skills.
- Learn operating techniques of the numeric keypad on a computer keyboard.
- Learn key locations on the numeric keypad.
- Gain knowledge of keyboarding and document processing terminology.
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CIS 1041 - Computer Concepts
Clock Hours: 116
Delivery Mode
on-ground
Industry Certifications Microsoft Digital Literacy Certificate
Course Description:
This course is the foundation of the entire Computer Information Systems program. This course is an introduction for every course in the program. It familiarizes students with all the essential terminology and basic concepts of all areas in CIS for success as they move forward. It is vital that student successfully complete this course for preparation in their career in CIS.
Student Learning Outcomes:
- Define the term “computer” and identify the components of a personal computer system.
- Compare the computing capabilities of the following computer categories: personal computers, handheld computers, workstations, videogame consoles, mainframe computers, supercomputers, and servers.
- List the types of equipment that can be categorized as “peripheral devices”.
- Describe the difference between operating system software and application software.
- Evaluate various ways that you can connect a computer to the Internet and select an ISP.
- Describe how Web servers, URLs, HTML, HTTP, and browsers contribute to the Internet resource known as the Web.
- Demonstrate that you can use a search engine to locate information on the Web.
- Know how the e-mail system works;
- Know the difference between POP mail and Web-based mail.
- Explain why most computers are digital, and how that relates to representing numbers by using 0 and 1 bits.
- Explain how ROM and ROM works, and how it differs from disk storage.
- Describe the difference between magnetic storage and optical storage.
- Use criteria such as versatility, durability, capaCISy, access time, and data transfer rate to compare storage technologies such as floppy disks, tapes, CDs, and DVDs.
- Describe the components of a computer’s expansion bus, including various types of expansion slots and cables.
- Identify personal computer operating systems, such as Windows, Mac OS, Linux, UNIX, and DOS.
- Describe the differences between system software and application software.
- Explain how to install and uninstall software, whether it is supplied on CDs or as a Web download.
- Describe the rights granted by: copyright law, a typical commercial software license, a shareware license, a freeware license, an open source license, and public domain software.
- Create valid names for files and folders, plus demonstrate that you can construct and trace file paths.
- Demonstrate how to use file management features of application software and operating system utilities.
- Describe how a computer physically stores data on disks, but represents this storage system with a logical model.
- Explain how file viruses, boot sector viruses, macro viruses, Trojan horses, worms, and Denial of Service attacks affect files and disrupt computer operations.
- Describe how a computer owner can use anti-virus software to avoid, find, and remove viruses.
- Demonstrate that you can implement a viable backup and restore plan.
- Explain the advantages of using digital, rather than analog, communications.
- List the types of cables and other links used for data communications networks.
- Make a list of network devices, explain the role of each one, and indicate whether they are typically used on the Internet or with LANs.
- Describe the role of communications protocols and list some protocols that are typically associated with the Internet and LANs.
- Explain the differences between permanent IP addresses, dynamic IP addresses, private IP addresses, and domain names.
- Demonstrate that you can use Ping and Tracerte.
- Describe the advantages and disadvantages of dialup, cable modem, DSL, ISDN, T1, T3, and wireless Internet access.
- Explain when and why it is important to implement security measures such as firewall software and network address translation.
- Describe the roles that HTML, HTTP, URLs, Web servers, and browsers play in bringing Web pages to your desktop.
- Identify some Web page design tools and discuss their advantages as well as their disadvantages.
- Identify the elements that typically form a Web page.
- Describe how DHTML, XML, XSL, and XHTML technologies work to enhance Web pages.
- List some of the advantages and disadvantages of using JavaScript, VBScript, Java applets, and ActiveX controls.
- Discuss why e-commerce has become so popular with consumers and merchants.
- List some threats to the security of credit card numbers and other sensitive data during e-commerce transactions.
- Describe the advantages, disadvantages, and uses for digital media, such as bitmap graphics, vector graphics, 3-D graphics, 3-D animations, desktop video, waveform audio, MIDI music, speech synthesis, and speech recognition.
- List the equipment and software that used to work with various types of digital media.
- Identify digital media files by their filename extensions.
- Explain how resolution, image size, color depth, and color palettes can be manipulated to adjust the file size of a bitmap graphic.
- Explain how wireframes, rendering, and ray tracing apply to 3-D graphics.
- Describe how to shoot, capture, edit, and process desktop video.
- Explain how window size, frame rate, and compression affect the file size for a desktop video.
- Describe the process of creating an MP3 music file.
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CIS 1050 - Word Processing and Comm
Clock Hours: 120
Delivery Mode
on-ground
Industry Certifications Microsoft Office Specialist - Word Microsoft Office Specialist - Word Expert Microsoft Office Specialist – Outlook
Course Description:
Word is today’s most powerful and widely used word processing program. In this course, students will learn the most important topics of Microsoft Word and will learn using systematic instructions. This word processing course teaches students how to create, edit, and format professional looking documents such as announcements, letters, resumes, reports and forms. Students will learn to customize Word and integrate it with the web and other programs. This course meets Microsoft objectives.
Communications: The Email Software used in the course focuses on Microsoft Outlook. This course will take a visual, step-by-step approach for learning the basics of e-mail. Students learn how to send and receive e-mail and integrate Outlook with other Microsoft Office applications and more.
Student Learning Outcomes:
- Insert, modify, and move text and symbols.
- Use help.
- Apply and modify character formats including bold, italic, underline, font styles, font size, highlight, superscript, subscript, strikethrough, small caps, and outline
- Use Spelling, Grammar, and Thesaurus.
- Manipulate text through use of undo, redo, repeat, format painter, cut, copy, paste, and paste special.
- Find and replace text.
- Enter and format Date and Time.
- Create and apply frequently used text with auto correcting features.
- Align text in paragraphs (center, left, right, and justified).
- Insert page breaks.
- Apply bullet, outline, and numbering format to paragraphs.
- Set character, line, and paragraph spacing.
- Apply borders and shading to paragraphs.
- Use indentation (left, right, first line, and hanging indent).
- Use tabs (left, right, center, decimal tabs with and without leaders).
- Apply paragraph styles.
- Successfully preview and print documents, envelopes, and labels on laser or inkjet printers.
- Modify document layout including margins and orientation.
- Create and modify page numbers.
- Create and modify headers and footers.
- Align text vertically.
- Navigate through a document (GoTo).
- Apply and modify column settings.
- Create documents with multiple and differing sections.
- Use click and type.
- Manage files and folders for documents including save, save as (different name, location, or format), open, create folder.
- Create documents using templates and wizards.
- Create html files using word processing software.
- Send an email via word processing.
- Create and modify tables including borders, shading, inserting and delete rows/columns, cell formats, merge/split cells, change cell height and widths, and rotate text.
- Use the drawing toolbar.
- Insert images and graphics.
- Create and modify diagrams and charts.
- Use workgroup collaboration features including compare and merge documents and comments.
- Read, compose, print, and send mail.
- Use mail features including forward, reply, flag, and signatures.
- Use address book.
- Work with attachments.
- Schedule appointments, meetings, and events to Calendar with reminders.
- Manage messages using folders and categories.
- Create, edit, and delete contacts.
- Organize by category and sort contacts.
- Create and update tasks.
- Create and modify notes.
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CIS 1060 - Desktop Publishing
Clock Hours: 70
Delivery Mode
on-ground
Course Description:
This course is an introduction to desktop and web-based publishing using current software. Students will learn how to create and enhance paper and web based publications such as brochures, fliers, newsletters, advertisements, catalogs, booklets, and more. Among many topics, you will learn how to prepare form letters for publications; create labels for mailings and work with a variety of clip art and photographs. Learning the elements of layout and design of a publication is essential for success.
Student Learning Outcomes:
- Create and save a publication.
- Change publication properties.
- Print created publications.
- Run the designer checker.
- Insert, resize, and crop clipart and graphic images.
- Align, group, rotate, and layer images and clip art.
- Edit graphics.
- Use layout and ruler guides.
- Use auto formats and wizards if available.
- Create and save a template.
- Add tables, bullets and numbers, sidebars, and pull quotes.
- Modify and apply a style.
- Work with multiple pages.
- Work with background and foreground.
- Create headers and footers and page numbering.
- Enter, edit, and format text in a frame.
- Work with frames including text overflows, continued on/from notices, wrapping around frame, and rotating frame.
- Work with scanned images.
- Merge publications and data.
- Create a webpage using desktop publishing software.
- Work with HTML code.
- Linking and embedding objects.
- Use the design checker.
- Set security levels.
- Creating business information sets.
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CIS 1070 - Presentation Software
Clock Hours: 60
Delivery Mode
on-ground
Industry Certifications Microsoft Office Specialist – PowerPoint
Course Description:
Presentation software, also known as “presentation graphics”, is used to create sequences of words, sound, pictures, animations, and/or video that tells a story or helps to support a speech or presentation of information. Presentations are a series of slides that can be set to run automatically using a timer and/or manually using the click of a button.
Student Learning Outcomes:
- Create presentations manually and using automated tools.
- Add slides to and delete slides from presentations.
- Import text and tables from word processing and charts from spreadsheets.
- Insert, format, and modify text to slides and speakers’ notes.
- Add and format tables, links, charts, clip art, bitmap images, sound, and video to slides.
- Customize the master slide formats.
- Customize slide backgrounds.
- Apply formats to presentation.
- Apply animation schemes and slide transitions.
- Customize slide formats and slide templates.
- Rehearse timing.
- Rearrange slides.
- Modify slide layout.
- Preview and print slides, outlines, handouts, and speaker notes.
- Export a presentation as an outline.
- Setup and deliver slide show presentations.
- Manage files and folders for presentations.
- Publish presentations to the Web.
- Use Pack and Go.
- Use workgroup collaboration tools.
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CIS 2011 - Spreadsheets
Clock Hours: 70
Delivery Mode
on-ground
Prerequisites: PC Operator Certificate
Industry Certifications Microsoft Office User Specialist
Course Description:
This course is designed to teach the student how to create number-intensive documents such as payroll records and sales analysis. Spreadsheets simplify what-if analysis, chart creation, and multiple worksheet analysis, and simple database functions. The students will learn to create and format spreadsheets and charts, to develop problem-solving skills through the development of formulas mandatory in spreadsheets, and to understand the flat file database feature of a spreadsheet.
Student Learning Outcomes:
- Start Excel and open a new workbook.
- Use insert, delete, copy and move cells.
- Use the fill handle.
- Add a chart to a spreadsheet.
- Enter and edit cell data including text, numbers, and formulas.
- Create workbooks using templates.
- Use editing tools such as spelling and find and replace.
- Apply and modify cell formats including font styles, number formats, decimal places, autoformat, borders, shading, merge, rotate, indents, and conditional formats.
- Modify row and column settings and formats including insert, delete, size, hide, unhide, freeze, unfreeze, and alignment.
- Define, apply, and remove styles.
- Use automated tools to format worksheets.
- Create and revise formulas including absolute and relative references.
- Use basic functions (AVERAGE, SUM, COUNT, MIN, and MAX).
- Use the range finder.
- Use statistical, date and time, financial, and logical functions in formulas.
- Use what-if analysis.
- Create, modify, position, and print charts.
- Create, modify, and position graphics.
- Create, sort, filter, and query a table.
- Create a lookup table.
- Create hyperlinks.
- View and edit comments.
- Modify page setup options including page orientation, page breaks, scaling, margins, centering, print area, headers, footers, print titles, and other options.
- Preview and print a selection, worksheets, and workbooks.
- Insert, delete, rename, move, and copy worksheets.
- Link worksheets and consolidate data using 3-D references.
- Convert worksheets into web pages.
- Manage workbook files and folders.
- Save workbooks using different name and file formats.
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CIS 2021 - Databases
Clock Hours: 70
Delivery Mode
on-ground
Prerequisites: PC Operator Certificate
Industry Certifications Microsoft Office User Specialist
Course Description:
This course provides a comprehensive presentation of Microsoft Access. Topics include creating, querying, and maintaining a database; creating a data access page, reports, forms, combo boxes; using OLE fields, hyperlinks, and subforms; creating an application system using the Switchboard Manager, creating a report using design view, working with charts and PivotTable objects, administering a database system, specifying user-level security, and Access data in other applications.
Student Learning Outcomes:
- Define database related terms.
- Determine appropriate data inputs/outputs for a database.
- Create databases and tables.
- Enter, edit, and delete records in datasheets and forms.
- Navigate through records in a table, query, or form.
- Modify table structures and field properties.
- Add input masks and lookup fields.
- Create and modify queries including multi-table queries.
- Find, sort, and filter records.
- Create and modify an index.
- Create and display forms and reports.
- Modify form and report properties (including font, style, font size, color, caption) of controls.
- Use and modify form and report sections (headers, footers, and detail).
- Use calculated controls in queries, forms, and reports.
- Establish relationships and enforce referential integrity.
- Print and preview reports.
- Effectively use Import and export data.
- Backup, restore, compact, and repair a database.
- Create a simple data access page.
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CIS 2041 - Information System Customer Service (Help Desk)
Clock Hours: 70
Delivery Mode
on-ground
Prerequisites: PC Operator Certificate
Industry Certifications This is incorporated as a part of the CompTIA A+ and Testout PC Pro Certifications
Course Description:
This course will teach self-management and soft skills to provide help-desk customer service and support including processes and associated technologies in a technical or non-technical environment. The student will learn to use the most common Help Desk Management software. This course prepares the student for an entry level Help Desk position and Help Desk Certification. Students learn the responsibilities of this position as well as customer relations.
Student Learning Outcomes:
- Understand the evolution of technical support.
- Understand the components of a successful service desk.
- Understand why customer service is the bottom line for all service desks.
- Identify the different types of customer service and support organization.
- Recognize the role and operation of internal and external service desks.
- Understand the benefits and challenges of managing a service desk as a cost center or a profit center.
- Understand the role of outsourcing in the support industry.
- Apply the skills required on the front line such as business skills, technical skills, soft skills, and self-management skills.
- Identify the characteristics of a successful service desk team.
- Understand the IT incident management process.
- Apply telephone technologies and services along with using e-mail to communicate with customers.
- Perform the steps involved in selecting service desk technology.
- Identify and use service desk communication tools such as instant messaging systems, whiteboards, dashboards, and push technology.
- Define benchmarking, assign individual performance goals, and prepare an employee performance plan.
- Define factors that influence the service desk’s location and layout.
- Understand how analysts can improve the ergonomics of their personal workspaces.
- Identify work habits to get and stay organized and achieve personal success.
- Identify stress factors and how to avoid them.
- Eliminate or minimize time robbers such as distractions, procrastination, and lack of organization.
- Understand the trends of industry needs from the service desk position.
- Define the role of certification in the service desk.
- Understand how to maintain technical skills while learning service desk management skills
- Understand how to prepare for a future as a service desk professional.
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CIS 2051 - Operating Systems
Clock Hours: 70
Delivery Mode
on-ground
Prerequisites: PC Operator Certificate
Industry Certifications This is incorporated as a part of the CompTIA A+ and Testout PC Pro Certifications
Course Description:
Students learn the basic skills of the most prominent operating systems used on PC’s today. They learn the basics of client and server networking software. This course includes both PC and MAC networking materials and covers several versions of Windows, DOS, Novell, Linux, and Netware.
Student Learning Outcomes:
- Define the basic role of an operating system
- Identify the major operating system software subsystem managers and their functions
- Know the types of machine hardware on which operating systems run.
- Understand the differences between batch, interactive, real-time, hybrid, and embedded
- Define multiprocessing and its impact on the evolution of operating system software
- Explain system architecture trends in current operating systems
- Explain the basic functionality of the three memory allocation schemes: fixed partitions, dynamic partitions, relocate dynamic partitions
- Identify the best-fit memory allocation as well as first-fit memory allocation schemes
- Understand how a memory list keeps track of available memory
- Understand the importance of de-allocation of memory in a dynamic partition system
- Know the importance of the bounds register in memory allocation schemes
- Define the role of compaction and how it improves memory allocation efficiency
- Know the influence that page allocation methods have had on virtual memory.
- Understand the concept of the working set and how it is used in memory allocation schemes.
- Understand the impact that virtual memory had on multiprogramming
- Explain cache memory and its role in improving system response time.
- Explain the critical difference between processes and processors, and their connection
- Explain the differences among common configurations of multiprocessing systems
- Know the significance of critical region in process synchronization
- Define the need for process cooperation when several processes work together
- Understand the similarities and differences between processes and threads
- Understand the significance of concurrent programming languages and their applications.
- Know the features of dedicated, shared, and virtual devices
- Understand the differences between sequential and direct access media
- Define the concepts of blocking and buffering and how the improve I/O performance.
- Define the roles of seek time, search times, and transfer time in calculating access time
- Understand the differences in access times in several types of devices
- Explain the critical components of the input/output subsystem, and how they interact
- Understand the strengths and weaknesses of common seek strategies, including FCFS, SSTF, SCAN/LOOK, C-SCAN/C-LOOK, and how the compare
- Define the levels and characteristics of RAID.
- Define the fundamentals of file management and the structure of the file management system
- Understand file-naming conventions, including the role of extensions
- Know the difference between fixed-length and variable-length record format
- Explain the advantages and disadvantages of contiguous, noncontiguous, and indexed file storage techniques.
- Understand comparisons of sequential and direct file access.
- Know and compare the security risks of access control
- Understand the role of data compression in file storage.
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CIS 2060 - Introduction to Web Design
Clock Hours: 73
Delivery Mode
on-ground
Prerequisites: PC Operator Certificate
Course Description:
This course is an introduction to how to create web sites that are compelling and fit specific purposes or audiences. It will introduce the student to correct uses of white space, font choices, graphics, and information. The student will be introduced to responsive web design along with the various web design software available today.
Student Learning Outcomes:
Course Competencies:
- Understand the different environments and tools used for web design.
- Know the difference in accessing the Internet and the Web via cable internet, fixed and mobile wireless, telephone line access or internet service providers.
- Identify the types of websites including personal, organizational, topical and commercial.
- Understand the different web design roles: creative, technical, oversight.
- Apply basic web design principles such as balance and proximity, contract and focus, and unity with visual identity.
- Address web publishing issues.
- Learn web publishing fundamentals.
- Plan a successful website.
- Select the websites structure using linear/tutorial or webbed or hierarchical structures.
- Define the 6 step site plan checklist.
- Understand how to use typography and images.
- Gain knowledge in using multimedia and interactivity elements including animated GIFs, rich interactive applications, avatars, and gadgets.
- Promote and maintain a website.
- Understand Responsive Web Design, cascading style sheets, and search engine optimization.
- Define and describe in detail the six steps in developing a solid web design plan.
- Explain HTML tags and attributes in web design.
- Determine a website’s general content.
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CIS 2070 - Basic Computer Hardware Theory
Clock Hours: 73
Delivery Mode
on-ground
Prerequisites: PC Operator Certificate
Industry Certifications Beginning preparation for CompTIA A+ and Testout PC Pro
Course Description:
This course is the theory course for learning the inside of a system. Students learn the parts of a system, how each part works, how to manipulate hardware, and the proper handling and use of the hardware. This is a theory course and all learning will be within a virtual environment.
Student Learning Outcomes:
- Identify personal computer components.
- Understand RAM, including single data rate, dual data rate, triple data rate and DIMMS vs. SODIMMS.
- Identify different hard drives and their terms such as RPMs, Cache size, Flash based vs. Traditional hard drives, SATA, SCSI, IDE, internal vs. external, and local vs. network shares.
- Understand Windows Management.
- Manage computer contents.
- Manage and work with folders and files.
- Work with advanced file and folder management.
- Use Windows Help and Support.
- Recognize systems tools and perform hard disk maintenance along with backups.
- Manage User accounts, Windows Firewall, and Automatic updates.
- Download and update various anti-virus and malware software.
- Identify basic networking terms including wireless and Ethernet technologies.
- Understand basic Internet protocols such as HTTP vs. HTTPS, FTP, SSL, POP3, SMTP, IMAP, DNS, DHCP, TCP/IP (IPv4 address, IPv6 address).
- Work with various network connections.
- Use advanced file sharing.
- Browse the web and know Internet basics.
- Identify browser features such as plug-ins, customization (text sizes, text styles), anti-phishing features, ActiveX, Java, cookies, and Internet Cache.
- Browse with the latest Internet Explorer browser, with the ability to use tabbed browsing, search functions and the Favorites Center.
- Customize Internet Explorer using Zoom, Add-ons and multimedia content.
- Set Internet privacy and security settings.
- Manage print jobs and recognize inkjet vs. laser printers along with basic cleaning.
- Demonstrate the proper use of monitors, desktop computers, servers, and portable devices.
- Explain the characteristics and functions of internal and external storage devices such as
- CD/CD-RW Drive
- DVD/DVD-RW Drive
- Blu-Ray Disk Drive
- USB storage (solid state vs. magnetic disk)
- Multi-card reader and writer
- Hard drives
- Mobile media devices (e.g. MP3 player or PDAs)
- Identify the characteristics and functions of peripheral devices such as
- Digital camera
- Web camera
- Speaker
- Tuner
- Microphone
- Printer/scanner
- Explain the characteristics and functions of core input devices such as
- Keyboard
- Mouse
- Tablet (touch screen)
- Numeric keypad
- Gamepad
- Identify the risks associated with upgrading operating systems (open source and commercial), PC speed/storage capability, applications, bandwidth and contention (using VoIP, streaming, web delivered services), automatic application of operating system updates.
- Demonstrate the ability to set up a basic PC workstation knowing the differences between connector types, monitor types, computer types, keyboards, mouse, printer, voltage and power requirements and be able to turn on and use the PC and peripherals.
- Identify basic compatibility issues between processor performance RAM memory, USB, FireWire, PS/2, Ethernet, and wireless networks.
- Recognize common operational problems caused by hardware such as:
- Critical error message or crash
- System lockup (freeze)
- Application will not start or load
- Cannot logon to network
- Driver/hardware compatibility
- Input device will not function
- Demonstrate the ability to minimize risks of data loss, loss of service, and damage to equipment.
- Conduct basic software installation, removal, and/or upgrading.
- Follow basic installation/upgrade procedures by checking for PC minimum requirements, Administrative Rights, and Firewall access.
- Configure the operating system by adjusting basic settings, setting up User accounts, setting power settings, and screen resolutions.
- Read software documentation and be able to understand licensing (Commercial, Freeware, Shareware), software registration, Digital Rights Management, software removal (clean un-installation), and re-installation (clean installation).
- Explain the function and purpose of software tools such as the performance and error correction tools, activity or event logging, back-up tools, disk clean-up tools, and file compression tools.
- Recognize basic security risks and procedures to prevent them such as identifying risks in:
- Social engineering
- Viruses
- Worms
- Trojan horses
- Hackers, phishing, spyware, adware, malware and identity fraud
- File and folder sharing
- Web browser risks
- Operating system vulnerability with service packs and security updates, theft, and open or free networks.
- Identify prevention methods
- Identify access control methods such as passwords and user ID, screensavers, physical security of hardware, locks, parental controls, smart cards, fingerprint reader.
- Identify security threats related to media used for backup, screen visibility (shoulder surfing), cookies, pop-ups, and accidental misconfiguration.
- Recognize security breaches and ways to resolve them using anti-virus software.
- Work with Green IT and preventative maintenance.
- Identify environmental sound techniques to preserve power and dispose of materials.
- Perform disposal of batteries, CRT, toner, cleaning supplies and materials that meet RoHS guidelines.
- Perform power management in regards to shutdown/power off procedures, automatic power off after 15 minutes of non-use and shutdown scripts.
- Identify green techniques, equipment, and procedures.
- Define cloud computing, Virtualization, and reduced power and cooling consumption.
- Recognize terms and be familiar with duplex printing, terminal servers, Energy Star ratings, using low power NAS instead of file servers, employee telecommuting and solid-state drives.
- Define VoIP and describe its impact on Green IT.
- Define Green building infrastructure and processes in eliminating cool air leaks in server rooms, proper spacing for cooling IT equipment, and be able to set energy efficient cooling fans-BIOS adjustability.
- Identify preventative maintenance products, techniques, and how to use them, including:
- Liquid cleaning compounds
- Types of materials to clean contacts and connections
- Compressed air
- Cleaning monitors
- Cleaning removable media devices
- Ventilation, dust and moisture control on the PC hardware interior
- Surge suppressors
- Use of ESD equipment
- Wire placement and safety
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CIS 3020 - Basic Troubleshooting Theory
Clock Hours: 142
Delivery Mode
on-ground
Prerequisites: Information Processing Technician
Industry Certifications CompTIA A+ and Testout Pro Certifications
Course Description:
This course is the theory course for learning the techniques of troubleshooting problems with computer system. Students learn the parts of a system, how each part works, how to manipulate hardware, and the proper handling and use of the hardware. This is a theory course and all learning will be within a virtual environment.
Student Learning Outcomes:
- Identify personal computer components.
- Understand RAM, including single data rate, dual data rate, triple data rate, and DIMMS vs. SODIMMS.
- Identify different hard drives and their terms such as RPMs, Cache size, Flash based vs. Traditional hard drives, SATA, SCSI, IDE, internal vs. external, and local vs. network shares.
- Understand Windows Management.
- Manage computer contents.
- Use storage on the computer by working with folders and files.
- Work with advanced file and folder management.
- Use Windows Help and Support.
- Recognize systems tools and perform hard disk maintenance along with backups.
- Manage User accounts, Windows Firewall, and Automatic updates.
- Download and update various anti-virus and malware software.
- Identify basic networking terms including wireless and Ethernet technologies.
- Understand basic Internet protocols such as HTTP vs. HTTPS, FTP, SSL, POP3, SMTP, IMAP, DNS, DHCP, TCP/IP (IPv4 address, IPv6 address).
- Work with various network connections.
- Use advanced file sharing.
- Browse the web and know Internet basics.
- Identify browser features such as plug-ins, customization (text sizes, text styles), anti-phishing features, ActiveX, Java, cookies, and Internet Cache.
- Browse with the latest Internet Explorer browser, with the ability to use tabbed browsing, search functions and the Favorites Center.
- Customize Internet Explorer using Zoom, Add-ons and multimedia content.
- Set Internet privacy and security settings.
- Manage print jobs and recognize inkjet vs. laser printers along with basic cleaning.
- Demonstrate the proper use of monitors, desktop computers, servers, and portable devices.
- Explain the characteristics and functions of internal and external storage devices such as
- CD/CD-RW Drive
- DVD/DVD-RW Drive
- Blu-Ray Disk Drive
- USB storage (solid state vs. magnetic disk)
- Multi-card reader and writer
- Hard drives
- Mobile media devices (e.g. MP3 player or PDAs)
- Identify the characteristics and functions of peripheral devices such as
- Digital camera
- Web camera
- Speaker
- Tuner
- Microphone
- Printer/scanner
- Explain the characteristics and functions of core input devices such as
- Keyboard
- Mouse
- Tablet (touch screen)
- Numeric keypad
- Gamepad
- Identify the risks associated with upgrading operating systems (open source and commercial), PC speed/storage capability, applications, bandwidth and contention (using VoIP, streaming, web delivered services), automatic application of operating system updates.
- Demonstrate the ability to set up a basic PC workstation knowing the differences between connector types, monitor types, computer types, keyboards, mouse, printer, voltage and power requirements and be able to turn on and use the PC and peripherals.
- Identify basic compatibility issues between processor performance RAM memory, USB, FireWire, PS/2, Ethernet, and wireless networks.
- Recognize common operational problems caused by hardware such as:
- Critical error message or crash
- System lockup (freeze)
- Application will not start or load
- Cannot logon to network
- Driver/hardware compatibility
- Input device will not function
- Demonstrate the ability to minimize risks of data loss, loss of service, and damage to equipment.
- Conduct basic software installation, removal and/or upgrading.
- Follow basic installation/upgrade procedures by checking for PC minimum requirements, Administrative Rights, and Firewall access.
- Configure the operating system by adjusting basic settings, setting up User accounts, setting power settings, and screen resolutions.
- Read software documentation and be able to understand licensing (Commercial, Freeware, Shareware), software registration, Digital Rights Management, software removal (clean un-installation), and re-installation (clean installation).
- Explain the function and purpose of software tools such as the performance and error correction tools, activity or event logging, back-up tools, disk clean-up tools, and file compression tools.
- Recognize basic security risks and procedures to prevent them such as indentifying risks in:
- Social engineering
- Viruses
- Worms
- Trojan horses
- Hackers, phishing, spyware, adware, malware and identity fraud
- File and folder sharing
- Web browser risks
- Operating system vulnerability with service packs and security updates, theft, and open or free networks.
- Identify prevention methods
- Identify access control methods such as passwords and user ID, screensavers, physical security of hardware, locks, parental controls, smart cards, and fingerprint reader.
- Identify security threats related to media used for backup, screen visibility (shoulder surfing), cookies, pop-ups, and accidental miss-configuration.
- Recognize security breaches and ways to resolve them using anti-virus software.
- Work with Green IT and preventative maintenance.
- Identify environmental sound techniques to preserve power and dispose of materials.
- Perform disposal of batteries, CRT, toner, cleaning supplies and materials that meet RoHS guidelines.
- Perform power management in regards to shutdown/power off procedures, automatic power off after 15 minutes of non-use and shutdown scripts.
- Identify green techniques, equipment, and procedures.
- Define cloud computing, Virtualization, and reduced power and cooling consumption.
- Recognize terms and be familiar with duplex printing, terminal servers, Energy Star ratings, using low power NAS instead of file servers, employee telecommuting and solid-state drives.
- Define VoIP and as it relates to Green IT.
- Define Green building infrastructure and processes in eliminating cool air leaks in server rooms, proper spacing for cooling IT equipment, and be able to set energy efficient cooling fans-BIOS adjustability.
- Identify preventative maintenance products, techniques, and how to use them, including:
- Liquid cleaning compounds
- Types of materials to clean contacts and connections
- Compressed air
- Cleaning monitors
- Cleaning removable media devices
- Ventilation, dust and moisture control on the PC hardware interior
- Surge suppressors
- Use of ESD equipment
- Wire placement and safety
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CIS 3030 - Intro to Networking
Clock Hours: 142
Delivery Mode
on-ground
Prerequisites: Information Processing Technician
Industry Certifications CompTIA Net+ and Testout Network Pro Certifications
Course Description:
This course prepares the foundation for becoming a networking specialist. Terminology, concepts, and basic procedures are important aspects taught in this course. LabSims provide virtual training for networking.
Student Learning Outcomes:
- Identify basic networking concepts, including how a network works. Content should include network access, protocol, network interface cards, full duplex, cabling twisted pair, coaxial, fiber optic.
- Identify procedures for swapping and configuring network interface cards.
- Identify the ramifications of repairs on the network. Content should include reduced bandwidth, loss of data, network slowdown.
- Identify the networking capabilities of DOS and Windows including procedures for connecting to the network. Identify concepts and capabilities relating to the Internet and basic procedures for setting up a system for Internet access. Content should include TCP/IP, E-mail, html, http, ftp, domain names (Web sites), ISP, and dial-up access.
- Summarize the basics of networking fundamentals, including technologies, devices and protocols.
- Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
- Bandwidth and latency
- Status indicators
- Protocols (TCP/IP, NETBIOS)
- Full-duplex, half-duplex
- Basics of workgroups and domains
- Common ports: HTTP, FTP, POP, SMTP, TELNET, HTTPS
- LAN/WAN
- Hub, switch and router
- Identify Virtual Private Networks (VPN)
- Basic class identification
- Categorize network cables and connectors and their implementations
- Cables
- Plenum/PVC
- UTP (e.g., CAT3, CAT5/5e, CAT6)
- STP
- Fiber
- Coaxial Cable
- Connectors
- RJ45
- RJ11
- Compare and contrast the different network types
- Broadband
- DSL
- Cable
- Satellite
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CIS 3035 - Introduction to Security
Clock Hours: 142
Delivery Mode
on-ground
Prerequisites: Information Processing Technician
Industry Certifications CompTIA Security+ and Testout Security Pro Certifications
Course Description:
The CompTIA Security+ and Testout Security Pro validate knowledge of communication security, infrastructure security, cryptography, operational security, and general security concepts. After completing this course, the student will be familiar with the fundamental concepts of information security. At the completion of the competencies, the student should be able to pass a nationally recognized certification.
Student Learning Outcomes:
- Explain the security function and purpose of network devices and technologies.
- Apply and implement secure network administration principles.
- Distinguish and differentiate network design elements and compounds.
- Implement and use common protocols.
- Identify commonly used default network ports.
- Implement wireless network in a secure manner.
- Explain risk related concepts: control types, false positives, importance of policies in reducing risk, risk calculation, quantitative vs. qualitative, risk-avoidance, transference, acceptance, mitigation, deterrence, cloud computing and virtualization.
- Carry out appropriate risk mitigation strategies.
- Execute appropriate incident response procedures.
- Explain the importance of security related awareness and training.
- Compare and contrast aspects of business continuity.
- Explain the impact and proper use of environmental controls.
- Execute disaster recovery plans and procedures.
- Analyze and differentiate among different types of malware.
- Analyze and differentiate among types of attacks.
- Analyze and differentiate among types of social engineering attacks.
- Analyze and differentiate among types of wireless attacks.
- Analyze and differentiate among types of application attacks.
- Analyze and differentiate among types of mitigation and deterrent techniques.
- Implement assessment tools and techniques to discover security threats and vulnerabilities.
- Within the realm of vulnerability assessments, explain the proper use of penetration testing versus vulnerability scanning.
- Explain the importance of application security.
- Carry out appropriate procedures to establish host security.
- Explain the importance of data security.
- Explain the function and purpose of authentication services.
- Explain the fundamental concepts and best practices related to authentication, authorization and access control.
- Implement appropriate security controls when performing account management.
- Summarize general cryptography concepts.
- Use and apply appropriate cryptographic tools and products.
- Explain the core concepts of public key infrastructure.
- Implement PKI, certificate management and associated components.
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CIS 3051 - Web Animation and Media (Flash)
Clock Hours: 142
Delivery Mode
on-ground
Prerequisites: Information Processing Technician
Industry Certifications Adobe Certified Associate - Flash
Course Description:
Adobe Flash is a multimedia software platform used for production of animations, rich Internet applications, desktop applications, mobile applications, mobile games and embedded web browser video players. This class will cover topics such as displaying text, vector graphics and raster graphics to provide animations, video games, and applications. It teaches the student the art of streaming audio and video, and can capture mouse, keyboard, microphone, and camera input.
Student Learning Outcomes:
- Learn to draw primitive shapes - the foundational components of all vector-based artwork - as well draw more complex shapes with the Pen tool.
- View and arrange the Flash workspace.
- Understand the timeline and add layers and elements.
- Apply advanced drawing skills - such as control fills and strokes, as well as combine and manage shapes, while learning the importance of layers.
- Add motion to your artwork - using frame animation, motion tweens, shape tweens, and other building blocks for cartooning and animation production.
- Use interactive elements - including symbols, libraries, movie clips, and more.
- Discover how to make a permanent connection between the mathematics of animation and the end result - for example, apply formulae to match distance, speed, and rotation in a realistic and meaningful way.
- Use easing and add nested symbols to a movie clip.
- Plan and specialize an animation.
- Optimize a movie.
- Understand publish settings and be able to publish a movie for the web.
- Create a projector file and export image files.
- Develop workflows that rely on external documents - such as those created by a client.
- Apply the full range of Flash capabilities - including HTML, links, and XML - during the design and development of dynamic Web-based components.
- Integrate sound, movie clips, and interactive/responsive controls - necessary skills for developing computer games.
- Build a pre-loader - a common Web component that displays “loading time remaining” graphics in fun and (hopefully) entertaining ways.
- Understand buttons and states.
- Create a button symbol and edit button states.
- Understand sound and be able to add sound to a button.
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CIS 3061 - Web Page Design
Clock Hours: 142
Delivery Mode
on-ground
Prerequisites: Information Processing Technician
Industry Certifications Adobe Certified Associate – Dreamweaver
Course Description:
This course is an introduction to how to create web sites and develop web pages. The content will address working with pictures and graphics, creating hyperlinks, and creating navigation bars. Students will learn how to collect data from with forms, and how to use CSS to lay out pages, and how to position objects with HTML tables. Upon completion, students will have created a fully functioning Website.
Student Learning Outcomes:
Course Competencies:
- Understand the basics of how the Internet works.
- Work with views, panels, and frames.
- Work with the web software layout.
- Be able to pan a web site using IP addresses and domain names.
- Use appropriate naming functions to the folders of the website.
- Design the website for accessibility.
- Apply principles of good web page design and style.
- Use a web page editor to create web pages that include key web page components such as links, tables, forms, frames, and images.
- Import and link Microsoft Office documents.
- Understand semantic web, CSS and HTML property inspector.
- Write simple scripts for web pages.
- Create and modify graphic images.
- Generate animated graphic images (animated GIFs).
- Include dynamic web page components on web pages.
- Integrate various Adobe software such as Photoshop and Fireworks.
- Create an effective navigation structure.
- Insert anchors and create and modify hotspots.
- Understand the overflow property.
- Use nested table along with adding and deleting rows and columns.
- Import and export tabular data and set the accessibility preferences for tables.
- Add text form fields, radio groups, check boxes, and Submit and Reset buttons.
- Import Flash movies into website.
- Collect feedback and use the browser compatibility check to manage styles.
- Choose remote access options.
- Cloak files to exclude them from being uploaded to a server.
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CIS 3071 - Adobe Photoshop
Clock Hours: 142
Delivery Mode
on-ground
Prerequisites: Information Processing Technician
Industry Certifications Adobe Certified Associate – Dreamweaver
Course Description:
Advanced Graphics: Students learn to create dynamic Photoshop art. They learn the elements of the work space, how to work with layers, make selections, incorporate color techniques, and adjust colors. Students also learn to use paint tools, place type in an image, to liquefy an image, and create Photoshop images for web pages.
Student Learning Outcomes:
- Understand the basic principles of graphic design using Photoshop including typography, compositing, color, and composition
- Design better pages and documents using design-thinking principles
- Create learning materials including infographics and visual content to fortify learning objectives
- Understand how to create better layouts using grids and guides using Photoshop
- Understand how to use layers, effects, gradients, scaling, cloning, levels, and layer masks in Photoshop
- Apply selections and alpha channels to isolate and extract parts of an image using Photoshop
- Understand digital design for print and web: resolutions, files formats, tools & menus, programs
- Learn how to create simple digital paintings including some brushes that let you create the look of an oil painting from a photo
- Discover how to edit your own photographs to get rid of dust and scratches, fix the color, and correct image exposure
- Master techniques for switching the backgrounds on images and removing wrinkles and blemishes from photos, as they do in magazines
- Learn about the content-aware Move tools that let you move something on an image and intelligently replace the “hole” left behind at the same time
- Design layouts for web pages, paper adverts, brochures, CD covers, package designing event and exhibition stall designs, pop ups, touch ups, color corrections paintings, drawings, converting B/W photo to color
- Calibrate computer system for use with Photoshop.
- Adjust images.
- Correct color.
- Transform images.
- Work with layers and masks.
- Use layer styles.
- Use selection techniques.
- Blur and sharpen images.
- Create patterns and textures.
- Create special effects.
- Use the Import and export files feature.
- Use filters for special effects.
- Retouch images.
- Create animations, slices, web photo gallery, image maps, and rollovers.
Computer Information Technology
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CIT 0001 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
Throughout the trimester students will be taught and graded on work ethics topics. The topic to be covered are: attendance, appearance, character, teamwork, attitude, productivity/safety, organizational skills, communication, cooperation, and respect.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
A. Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
B. Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
C. Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- As a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
D. Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
E. Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
F. Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
G. Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
H. Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
I. Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
J. Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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CIT 0002 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
Throughout the trimester students will be taught and graded on work ethics topics. The topic to be covered are: attendance, appearance, character, teamwork, attitude, productivity/safety, organizational skills, communication, cooperation, and respect.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
A. Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
B. Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
C. Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- As a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
D. Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
E. Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
F. Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
G. Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
H. Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
I. Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
J. Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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CIT 0003 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
Throughout the trimester students will be taught and graded on work ethics topics. The topic to be covered are: attendance, appearance, character, teamwork, attitude, productivity/safety, organizational skills, communication, cooperation, and respect.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
A. Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
B. Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
C. Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- As a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
D. Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
E. Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
F. Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
G. Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
H. Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
I. Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
J. Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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CIT 0004 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
Throughout the trimester students will be taught and graded on work ethics topics. The topic to be covered are: attendance, appearance, character, teamwork, attitude, productivity/safety, organizational skills, communication, cooperation, and respect.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
A. Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
B. Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
C. Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- As a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
D. Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
E. Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
F. Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
G. Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
H. Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
I. Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
J. Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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CIT 0005 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
Throughout the trimester students will be taught and graded on work ethics topics. The topic to be covered are: attendance, appearance, character, teamwork, attitude, productivity/safety, organizational skills, communication, cooperation, and respect.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
A. Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
B. Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
C. Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- As a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
D. Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
E. Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
F. Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
G. Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
H. Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
I. Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
J. Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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CIT 1010 - Orientation and Safety
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
Orientation and Practical Safety provides basic instruction in the normal class routine and basic safety practices through reading assignments, testing, practical application, demonstration, and lectures.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. Follow Safety Manual and all Safety Regulations and Requirements.
2. Use Protective Equipment.
3. Follow Safety Operating Procedures for Hand and Machine Tools.
4. Maintain a Clean and Safe Work Environment.
5. Lift Safety Application
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CIT 1011 - Technology Foundations
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
The purpose of the Technology Foundations program is to provide a comprehensive program of activities that will enable students to develop and/or enhance their basic skills. Students complete an assessment test to determine their present skill level math, reading, locating information and writing. Individuals with identified deficiencies in these areas are scheduled to attend Technology Foundations to correct these deficiencies. When students achieve the designated skill level, they will exit from Technology Foundations.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. Math
2. Locating Information
3. Reading for Information
4. Writing
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CIT 1021 - Computer Concepts
Clock Hours: 60
Delivery Mode
on-ground
Course Description:
A computer competency course which introduces concepts, terminology, operating systems, electronic communications, and applications. Concepts are demonstrated and supplemented by hands-on computer use.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. Define the term “computer” and identify the components of a personal computer system
2. Compare the computing capabilities of the following computer categories: personal computer, handheld computers, workstations, videogame consoles, mainframe computers, supercomputers, and servers.
3. List the types of equipment that can be categorized as “peripheral devices’.
4. Describe the difference between operating system software and application software.
5. Evaluate various ways that you can connect a computer to the Internet and select an ISP.
6. Describe how Web servers, URLs, the TCP/IP Suite, common protocols, languages, and browsers contribute to the Internet resources known as the Web.
7. Demonstrate that you can use a search engine to locate information on the Web.
8. Explain how an e-mail system works, and the difference between POP mail and Web-based mail.
9. Explain why most computers are digital, and how that relates to representing numbers by using 0 and 1 bits.
10. Explain how ROM works, and how it differs from disk storage.
11. Describe the difference between magnetic storage and optical storage.
12. Use criteria such as versatility, durability, capacity, access time, and date transfer rate to compare storage technologies such as floppy disks, tapes, CDs, and DVDs.
13. Describe the components of a computer’s expansion bus, including various types of expansion slots and cables.
14. Identify personal computer operating systems, such as Windows, Mac/Apple, and OS, Linux.
15. Describe the differences between system software and application software.
16. Explain how to install and uninstall software, whether it is supplied on CDs or as a Web download.
17. Describe the rights granted by: copyright law, a typical commercial software license, a shareware license, a freeware license, an open source license, and public domain software.
18. Create valid names for files and folders, plus demonstrate that you can construct and trace file paths.
19. Demonstrate how to use file management features of application software and operating system utilities.
20. Describe how a computer physically stores data on disks, but represents this storage system with a logical mode.
21. Explain how file virus/malwarees, boot sector virus/malwarees, MAC/Applero virus/malwarees, Trojan horses, worms, botnets, DDoS, DoS and other threats. Attacks affect files and disrupt computer operations.
22. Describe how a computer owner can use anti-virus/malware/malware software to avoid, find, and remove virus/malwarees.23. Demonstrate that you can implement a viable backup and restore plan.
24. Explain the advantages of using digital, rather than analog, communications.
25. List the types of cables and other links that are typically used for data communications networks.
26. Make a list of network devices, explain the role of each one, and indicate whether they are typically used on the Internet or with LANs.
27. Describe the role of communications protocols and list some protocols that are typically associated with the Internet and LANs.
28. Explain the differences between permanent IP addresses, dynamic IP addresses, private IP addresses, and domain names.
29. Demonstrate that you can use Ping and Traceroute.
30. Describe the advantages and disadvantages of dialup, cable modem, ISDN, FIBER, T-SERIES, OC-SERIES, T1, T3, and wireless Internet access.
31. Explain when and why it is important to implement security measures such as firewall software and network address translation.
32. Describe the roles that the TCP/IP Suite, common protocols, languages, URLs, Web servers, and browsers play in bringing Web pages to your desktop.
33. Identify some Web page design tools and discuss their advantages as well as their disadvantages.
34. Identify the elements that typically form a Web page.
35. Describe how DHTML, XML, SSL, and XHTML technologies work to enhance Web pages.
36. List some of the advantages and disadvantages of using JavaScript, VBScript, JAVA applets, and ActiveX controls and other add-ins including extensions.
37. Discuss by e-commerce has become so popular with consumers and merchants.
38. List some threats to the security of credit card numbers and other sensitive data during e-commerce transactions.
39. Describe the advantages, disadvantages, and uses for digital media, such as bitmap graphics, vector graphic, 3-D graphics, 3-D animations, desktop video, waveform audio, MIDI music, speech synthesis, including other media formats, and speech recognition.
40. List the equipment and software that can be used to work with various types of digital media.
41. Identify digital media files by their filename extensions.
42. Explain how resolution, image size, color depth, and color palettes can be manipulated to adjust the file size of a bitmap graphic.
43. Explain how wireframes, rendering, and ray tracing apply to 3-D graphics.
44. Describe how to shoot, capture, edit, and process desktop video.
45. Explain how window size, frame rate, and compression affect the file size for a desktop video.
46. Describe the process of creating audio/video files.
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CIT 1031 - Introduction to Applications
Clock Hours: 25
Delivery Mode
on-ground
Industry Certifications - Microsoft Office Specialist Exam 77-725: Word 2016: Core Document Creation, Collaboration and Communication - Microsoft Office Specialist Exam 77-726: Word 2016 Expert: Creating Documents for Effective Communication - Microsoft Office Specialist Exam 77-727: Excel 2016: Core Data Analysis, Manipulation, and Presentation - Microsoft Office Specialist Exam 77-728: Excel 2016 Expert: Interpreting Data for Insights - Microsoft Office Specialist Exam 77-729: PowerPoint 2016: Core Presentation Design and Delivery Skills - Microsoft Office Specialist Exam 77-730: Access 2016: Core Database Management, Manipulation, and Query Skills - Microsoft Office Specialist Exam 77-731: Outlook 2016: Core Communication, Collaboration and Email Skills
Course Description:
Covers the use of a software suite which includes word processing, spreadsheet, database, and presentation software to demonstrate skills.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. Create a word processing document.
2. Enhance a word processing document.
3. Add special elements to a word processing document.
4. Create and enhance a spreadsheet program worksheet.
5. Use complex formulas, functions and tables in a worksheet.
6. Create a database.
7. Import and export data.
8. Backup, restore, compact and repair a database.
9. Create a simple data access page.
10. Work with data in a database program.
11. Create database reports.
12. Create a multimedia presentation.
13. Enhance and run a multimedia presentation.
14. Add graphics and animation to a multimedia presentation.
15. Integrate all office applications
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CIT 1041 - Introduction to Operating Systems
Clock Hours: 54
Delivery Mode
on-ground
Course Description:
Introduction to Operating Systems is a course that teaches the basic operating system abstractions, mechanisms, and their implementations. The core of the course contains concurrent programming (threads and synchronization), inter process communication, and an introduction to distributed operating systems.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. Properly boot/logon the operating environment.
2. Properly logoff and exit the operating environment.
3. Navigate and/or access the file structure of the computer.
4. Use the Help contents.
5. Create, move, copy, group, and delete icons.
6. Set keyboard, mouse, and printer properties.
7. Copy, move, rename, delete, and retrieve files.
8. Create, copy, rename, move, and delete folders.
9. Format/convert media
10. Copy files to media.
11. Clone media.
12. Change background patterns, the screen saver, and the color scheme of the operating environment.
13. Enable passwords, security features, and profiles, if available.
14. Use the Startup Group/Folder to automatically launch programs or open documents.
15. Manage and maintain system performance.
16. Load applications programs.
17. Use operating environment applets.
18. Operate a graphical user interface without a pointing device.
19. Use most CMD Prompt commands with confidence and ease.
20. Know the boot process.
21. Create and understand file structure of a storage drive.
22. Create and remove files and directories.
23. Know command syntax and syntax errors.
24. Move from drive to drive.
25. Use wildcards.
26. Create system boot disk.
27. Sort files.
28. Identify file types by extensions.
29. Understand and use editors such as NotePad++.
30. Understand what is in startup configurations.
31. Perform system backup and restore.
32. Understand virus/malware protection.
33. Understand memory management.
34. Be familiar with and able to run system utility programs such as Reliability Monitor, Scheduled Tasks and other utilities in operating systems.
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CIT 1051 - Computer Hardware Foundations
Clock Hours: 216
Delivery Mode
on-ground
Prerequisites: CIT 1020 - Computer Concepts
CIT 1040 - Introduction to Operating Systems
Industry Certifications CompTIA A+ 220-901 Hardware Troubleshooting
Course Description:
This course teaches students, through lectures, discussions, demonstrations, and exercises, the skills and knowledge necessary for A+ 901 Certification. It is a study of the computer-its hardware and software-from its earliest beginnings, through the advent of mainframe and personal computers, up to present-day Pentium processor-driven machines.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. Identify basic terms, concepts, and functions of system modules, including how each module should work during normal operation. Examples of concepts and modules should include system board, power supply, CPU, Memory, storage devices, monitor, modem, firmware, boot process, BIOS/UEFI, CMOS, system board.
2. Identify basic procedures for adding and removing field replaceable modules. Field replaceable units covered should include power supply, CPU, memory, storage devices, input devices, standard IRQ settings.
3. Identify available IRQs, DMAs, and I/O addresses and procedures for configuring them for device installation. Content should include standard IRQ settings, modems, floppy drives, and storage drives.
4. Identify common peripheral ports, associated cabling, and their connectors. Content should include cable types, cable orientation, and serial versus parallel, pin connections, Examples of types of connectors include Firewire, USB, DB-9, DB-25, RJ-11, BNC, RJ-45, PS2/Mini-DIN and other.
5. Identify proper procedures for installing and configuring IDE/EIDE, SAS, SATA, AND OTHER devices. Content should include master/slave, and devices per channel.
6. Identify proper procedures for installing and configuring SCSI devices. Content should include address/termination conflicts, cabling, types (regular, wide, ultra-wide), internal versus external, switch and jumper settings.
7. Identify proper procedures for installing and configuring peripheral devices. Content should include monitor/video card, and modems.
8. Identify concepts and procedures relating to BIOS/UEFI including methods for upgrading and when to upgrade.
9. Identify hardware methods of system optimization and when to use them. Content should include memory, storage drives, CPU, cache memory, etc.
10. Identify common symptoms and problems associated with each module and how to troubleshoot and isolate the problems. Content should include processor/ memory symptoms, mouse, floppy drive failures, parallel ports, storage drives, sound card/audio, monitor/video, motherboards, modems, BIOS/UEFI, CMOS, power supply, slot covers, POST audible/visual error codes, troubleshooting tools.
11. Identify basic troubleshooting procedures, and good practices for eliciting problem symptoms from customers. Content should include troubleshooting/ problem determination procedures, determine whether hardware or software problem; and gather information from user regarding customer environment, symptoms/error codes, and situation when the problem occurred.
12. Identify the purpose of various types of preventing maintenance products and procedures and when to use/perform them. Content should include liquid cleaning compounds, types of materials to clean contacts and connections, vacuum out systems, power supplies, and fans.
13. Identify procedures and devices for protecting against environmental hazards. Content should include UPS and suppressors, determining the signs of power issues, proper methods of storage of components for future use.
14. Identify the potential hazards and proper safety procedures relating to lasers and high-voltage equipment. Content should include lasers, high-voltage equipment, power supply, and MONITORS.
15. Identify items that require special disposal procedures that comply with environmental guidelines. Content should include batteries, Monitors, toner kits/cartridges, chemical solvents and cans, and MSDS (Material Safety Data Sheet).
16. Identify ESD (Electrostatic Discharge) precautions and procedures, including the use of ESD protection devices. Content should include common ESD protection devices, what ESD can do, how ESD may be apparent or hidden, situations that could present a hazard.
17. Distinguish between the popular CPU chips in terms of their basic characteristics. Content should include popular CPU chips and characteristics (physical size, voltage, speeds, on board cache, sockets, and number of pins).
18. Identify the categories of RAM (Random Access Memory) terminology, their locations, and physical characteristics. Content should include terminology and locations and physical characteristics.
19. Identify the most popular types of motherboards such as AT (full and baby).
20. Identify the most popular types of motherboard components such as communication ports, SIMM and DIMM, processor sockets, external cache memory.
21. Identify bus architecture such as PCI-E,, PCI, USB, local bus, and other.
22. Identify the purpose of CMOS, what it contains and how to change its basic parameters.
23. Identify basic concepts, printer operations and printer components. Content should include types of printers (laser, ink jet, dot matrix) and paper feeder mechanisms.
24. Identify care and service techniques and common problems with primary printer types. Content should include feed and output, errors, paper jam, print quality, safety precautions, and preventive maintenance.
25. Identify the types of printer connections and configurations. Content should include parallel, serial, USB, Wireless, and wired network.
26. Identify the unique components of portable systems and their unique problems. Content should include battery, LCD, LED, AC adapter, docking stations, storage drive, Types I, II, III cards, network cards memory.
27. Differentiate effective from ineffective behaviors as these contribute to the maintenance or achievement of customer satisfaction. Content should include communicating and listening, interpreting verbal and nonverbal cues, responding appropriately to the customer’s technical level, establishing rapport with customer, professional conduct, helping and guiding a customer with problem descriptions, responding to and closing a service call, handling complaints and upset customers, showing empathy and flexibility, sharing the customer’s sense of urgency.
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CIT 2005 - Computer Systems Support Foundations
Clock Hours: 210
Delivery Mode
on-ground
Prerequisites: CIT 1020 - Computer Concepts
CIT 1040 - Introduction to Operating Systems
CIT 1050 - Computer Hardware Foundations
Industry Certifications CompTIA A+ 220-901 Computer Systems Trouble Shooting
Course Description:
This course covers installing and configuring operating systems including Windows, IOS, Android, Apple OS X, and Linux. It also address security, the fundamentals of cloud computing and operational procedures.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. Compare and contrast various features and requirements of Microsoft Operating Systems.
2. install Windows PC operating systems using appropriate methods
3. apply appropriate Microsoft command line tools
4. use appropriate Microsoft operating system features and tools
5. Use Windows Control Panel utilities.
6. Install and configure Windows networking on a client/desktop.
7. Perform common preventive maintenance procedures using the appropriate Windows OS tools.
8. Identify common features and functionality of the Mac OS and Linux operating systems.
9. set up and use client-side virtualization
10. Summarize the properties and purpose of services provided by networked hosts.
11. Identify basic cloud concepts
12. Identify basic features of mobile operating systems
13. Install and configure basic mobile device network connectivity and email.
14. Summarize methods and data related to mobile device synchronization.
15. Identify common security threats and vulnerabilities
16. Compare and contrast common prevention methods.
17. Compare and contrast differences of basic Windows OS security settings.
18. deploy and enforce security best practices to secure a workstation
19. Compare and contrast various methods for securing mobile devices.
20. Use appropriate data destruction and disposal methods.
21. Secure SOHO wireless and wired networks.
22. Troubleshoot PC operating system problems with appropriate tools.
23. Troubleshoot common PC security issues with appropriate tools and best practices.
24. Troubleshoot common mobile OS and application issues with appropriate tools.
25. Troubleshoot common mobile OS and application security issues with appropriate tools.
26. Use appropriate safety procedures.
27. Summarize the process of addressing prohibited content/ activity, and explain privacy, licensing and policy concepts
28. Demonstrate proper communication techniques and professionalism.
Explain the troubleshooting theory.
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CIT 2006 - Networking Fundamentals
Clock Hours: 216
Delivery Mode
on-ground
Prerequisites: CIT 1020 - Computer Concepts
CIT 1040 - Introduction to Operating Systems
CIT 1050 - Computer Hardware Foundations
CIT 2060 - Computer Systems Support Foundations
Industry Certifications CompTIA Network+ Microsoft - Network Fundamentals
Course Description:
This course teaches students, through lectures, discussions, demonstrations, textbook exercises, and classroom labs, the skills and knowledge necessary to help prepare them to take the Network+ certification exam administered by the Computing Technology Industry Association (CompTIA). The Network+ certification program covers the networking technologies most commonly used today. It also introduces the underlying concepts of data networking, such as the Open Systems Interconnection (OSI) reference model and the protocols that operate at the various model layers.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. List the services provided by network protocols
2. Identify the layers of the OSI reference model and describe the functions of each layer
3. List the cabling topologies and the types of cables used to build LANs
4. Describe the functions of a network interface adapter
5. Describe the different types of hubs, bridges, switches, and routers and explain their functions
6. List the network operating systems used for server systems
7. Describe the client capabilities of the major operating systems
8. Identify the directory services provided with the Microsoft Windows NT Server, Microsoft Windows 2000 Server, and Novell NetWare operating systems
9. Describe the functions of the Ethernet, Token Ring, and FDDI protocols
10. Describe the two basic wireless topologies
11. Describe the functions of the Internet Protocol (IP) protocol
12. Explain the basics of IP routing and fragmentation
13. Describe the functions of the IPX protocol
14. Describe the NetBIOS Extended User Interface (NetBEUI) Frame format
15. Describe the services provided by the Transmission Control Protocol (TCP) and the User Datagram Protocol (UDP)
16. Describe the services provided by the Sequenced Packet Exchange (SPX) and Network Control Protocol (NCP) protocols
17. Explain the function of the Address Resolution Protocol (ARP)
18. Describe the functions of the Internet Control Message Protocol (ICMP)
19. Explain the elements of an IP address
20. Explain how the Dynamic Host Configuration Protocol (DHCP) assigns TCP/IP configuration settings to workstations
21. Explain the functions of the Domain Name System (DNS) and the Windows Internet Name Service (WINS)
22. Manually configure the TCP/IP client on a computer running Windows 2000 and explain the functions of the parameters
23. Describe the technologies used to connect remote computers to networks
24. Explain what types of passwords are most secure
25. Explain how the client/server and peer-to-peer networking models affect security
26. Describe how to use packet filtering to protect a network from unauthorized access
27. Explain how network address translation (NAT) enables networked computers to use unregistered IP addresses and still participate on the Internet
28. Describe how Internet Protocol Security (IPSec) secures LAN communications
29. Evaluate the physical installation site for a network and explain how environmental conditions can affect the network planning process
30. Explain the various mechanisms used to make network data continuously available
31. Describe how to install cables externally, secure them in place, and run them around common obstacles
32. Describe the types of hardware and software used to perform backups
33. Describe how the major types of viruses work and explain the functions of antivirus software
34. Explain how software manufacturers release product updates
35. List the steps involved in troubleshooting a network problem
36. Describe the various informational resources available to network administrators on the Internet
37. Monitor the status of a computer running Windows 2000 by using the Performance console
38. Examine network traffic by using a protocol analyzer
39. List the capabilities of multifunction cable testers
40. Distinguish among network problems, computer problems, and user problem
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CIT 3001 - Networking Fundamentals II
Clock Hours: 210
Delivery Mode
on-ground
Industry Certifications - CompTIA Network+ - Microsoft - Network Fundamentals
Course Description:
This course teaches students, through lectures, discussions, demonstrations, textbook exercises, and classroom labs, the skills and knowledge necessary to help prepare them to take the Network+ certification exam administered by the Computing Technology Industry Association (CompTIA). The Network+ certification program covers the networking technologies most commonly used today. It also introduces the underlying concepts of data networking, such as the Open Systems Interconnection (OSI) reference model and the protocols that operate at the various model layers.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. List the services provided by network protocols
2. Identify the layers of the OSI reference model and describe the functions of each layer
3. List the cabling topologies and the types of cables used to build LANs
4. Describe the functions of a network interface adapter
5. Describe the different types of hubs, bridges, switches, and routers and explain their functions
6. List the network operating systems used for server systems
7. Describe the client capabilities of the major operating systems
8. Identify the directory services provided with the Microsoft Windows NT Server, Microsoft Windows 2000 Server, and Novell NetWare operating systems
9. Describe the functions of the Ethernet, Token Ring, and FDDI protocols
10. Describe the two basic wireless topologies
11. Describe the functions of the Internet Protocol (IP) protocol
12. Explain the basics of IP routing and fragmentation
13. Describe the functions of the IPX protocol
14. Describe the NetBIOS Extended User Interface (NetBEUI) Frame format
15. Describe the services provided by the Transmission Control Protocol (TCP) and the User Datagram Protocol (UDP)
16. Describe the services provided by the Sequenced Packet Exchange (SPX) and Network Control Protocol (NCP) protocols
17. Explain the function of the Address Resolution Protocol (ARP)
18. Describe the functions of the Internet Control Message Protocol (ICMP)
19. Explain the elements of an IP address
20. Explain how the Dynamic Host Configuration Protocol (DHCP) assigns TCP/IP configuration settings to workstations
21. Explain the functions of the Domain Name System (DNS) and the Windows Internet Name Service (WINS)
22. Manually configure the TCP/IP client on a computer running Windows 2000 and explain the functions of the parameters
23. Describe the technologies used to connect remote computers to networks
24. Explain what types of passwords are most secure
25. Explain how the client/server and peer-to-peer networking models affect security
26. Describe how to use packet filtering to protect a network from unauthorized access
27. Explain how network address translation (NAT) enables networked computers to use unregistered IP addresses and still participate on the Internet
28. Describe how Internet Protocol Security (IPSec) secures LAN communications
29. Evaluate the physical installation site for a network and explain how environmental conditions can affect the network planning process
30. Explain the various mechanisms used to make network data continuously available
31. Describe how to install cables externally, secure them in place, and run them around common obstacles
32. Describe the types of hardware and software used to perform backups
33. Describe how the major types of viruses work and explain the functions of antivirus software
34. Explain how software manufacturers release product updates
35. List the steps involved in troubleshooting a network problem
36. Describe the various informational resources available to network administrators on the Internet
37. Monitor the status of a computer running Windows 2000 by using the Performance console
38. Examine network traffic by using a protocol analyzer
39. List the capabilities of multifunction cable testers
40. Distinguish among network problems, computer problems, and user problems
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CIT 3002 - Security Fundamentals
Clock Hours: 216
Delivery Mode
on-ground
Prerequisites: CIT 1020 - Computer Concepts
CIT 1040 - Introduction to Operating Systems
Industry Certifications Comptia Security + Microsoft - Security Fundamentals
Course Description:
This course is a comprehensive study of the principles and practices of computer system security including operating system security, network security, software security and web security.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. Understand network security.
2. Understand security threat trends and their ramifications.
3. Understand the goals of network security.
4. Determine the factors involved in a secure network strategy.
5. Explain denial-of-service (DOS) attacks
6. Explain and discuss ping-of-death attacks
7. Identify the major components used in DDOS attacks and how they are installed
8. Understand the major types of spoofing attacks
9. Discuss man-in-the middle attacks, replay attacks, and TCP session hijacking
10. Detail three types of social-engineering attacks and explain why they can be incredibly damaging.
11. List the major types of attacks used against encrypted data.
12. List the major types of malicious software and identify a counter-measure for each one.
13. Understand the implications of IEEE 802.1x and how it is used.
14. Understand VPN technology and its uses for securing remote access to networks.
15. Understand how RADIUS authentication works.
16. Understand how TACACS+ operates.
17. Understand how PPTP works and when it is used.
18. Understand how L2TP works and when it is used.
19. Understand how SSH operates and when it is used.
20. Understand how IPSec works and when it is used.
21. Understand the different vulnerabilities associated with telecommuting.
22. Understand the need for secure e-mail.
23. Outline the benefits of PGP and S/MIME.
24. Understand e-mail vulnerabilities and how to safeguard against them.
25. Explain the dangers posed by e-mail hoaxes and spam, as well as actions that can be taken to counteract them.
26. Understand SSL/TLS protocols and their implementation on the Internet.
27. Understand HTTPS protocol as it relates to SSL.
28. Explore some of the most common uses of instant messaging applications and identify vulnerabilities associated with those applications.
29. Understand the vulnerabilities of JavaScript, buffer overflow, ActiveX, cookies, CGI, applets, SMTP relay, and how they are commonly exploited.
30. Explain the benefits offered by centralized enterprise directory services such as LDAP over traditional authentication systems.
31. Identify the major vulnerabilities of the FTP method of exchanging data.
32. Describe S/FTP, the major alternative to using FTP, in order to better secure your network infrastructure.
33. Illustrate the threat posed to your network by unmonitored file shares
34. Understand security issues related to wireless data transfer.
35. Understand the 802.11x standards.
36. Understand the Wireless Application Protocol (WAP) and how it works.
37. Understand the Wireless Transport Layer Security (WTLS) protocol and how it works.
38. Understand the All wireless security protocols and how it works.
39. Conduct a wireless site survey.
40. Understand instant messaging.
41. Understand the purpose of a network firewall and the different kinds of firewall technology available on the market.
42. Understand the role of routers, switches, and other networking hardware in security.
43. Determine when VPN or RAS technology works to provide a secure network connection.
44. Identify and discuss the various types of transmission media.
45. Explain how to physically protect transmission media adequately.
46. Identify and discuss the various types of storage media.
47. Know how to lessen the risk of catastrophic loss of information.
48. Understand the various ways to encrypt data.
49. Properly maintain or destroy stored data.
50. Explain the network perimeter’s importance to an organization’s security policies.
51. Identify the place and role of the demilitarized zone in the network.
52. Explain how network address translation is used to help secure networks.
53. Spell out the role of tunneling in network security.
54. Describe the security features of virtual local area networks.
55. Explain what intrusion detection systems are and identify some of the major characteristics of intrusion detection products.
56. Detail the differences between host-based and network-based intrusion detection.
57. Identify active detection and passive detection features of both host- and network-based IDS products.
58. Explain what honeypots are and how they are employed to increase network security.
59. Clarify the role of security incident response teams in the organization.
60. Gain an understanding of OS/NOS vulnerabilities and hardening practices.
61. Understand the operation of a file system and how to secure a file system.
62. Explore common network hardening practices, including firmware updates and configuration best practices.
63. Identify network services that are commonly exploited by attackers and learn about best practices for writing access control lists.
64. Explore vulnerabilities regarding network services such as Web, FTP, DNS, DHCP, Mail, File/Print Servers and Data Repositories as well as best practices in securing such devices.
65. Understand the basics of algorithms and how they are used in modern cryptography.
66. Identify the differences between asymmetric and symmetric algorithms.
67. Have a basic understanding of the concepts of cryptography and how they relate to network security.
68. Discuss the characteristics of PKI certificates and the policies and procedures surrounding them.
69. Understand the implications of key management and a certificate’s lifecycle
70. Understand the importance of physical security.
71. Discuss the impact of location on a facility’s security.
72. Identify major material factors when constructing a facility.
73. Discuss the various biometric techniques used for access control
74. Understand the importance of fire safety and fire detection
75. Understand business continuity
76. Understand the disaster recovery planning process
77. Explain the importance of defining and documenting security policies and procedures
78. Discuss the implications of privilege management and its impact on disaster recovery and business continuity
79. Understand the basic computer forensics methods
80. Identify assets, vulnerabilities, and threats involved in risk management
81. Understand the importance of education in security
82. Understand the role of auditing in network security
83. Identify how documentation enables and improves systems management and security
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CIT 3010 - Advanced Networking
Clock Hours: 426
Delivery Mode
on-ground
Prerequisites: CIT 1020 - Computer Concepts
CIT 1040 - Introduction to Operating Systems
CIT 2010 - Networking Fundamentals
CIT 3020 - Networking Fundamentals II
Industry Certifications - Cisco CCENT - Cisco CCNA - Microsoft - Windows 7, Configuring - Microsoft - Windows Server 2008, Active Directory, Configuring - Microsoft - Windows Server 2008, Network Infrastructure, Configuring - Microsoft - Installing and Configuring Windows 10 - TestOut Server Pro 2016: Install and Storage Certification - TestOut Server Pro: Install and Configure Certification
Course Description:
The course will cover a broad range of topics including congestion control, routing, analysis and design of network protocols (both wired and wireless), data centers, analysis and performance of content distribution networks, network security, vulnerability, and defenses, net neutrality, and online social networks.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. Install Windows (All Versions) by using Remote Installation Services (RIS).
2. Install Windows (All Versions) by using the System Preparation Tool.
3. Create unattended answer files by using Setup Manager to automate the installation of Windows (All Versions).
4. Prepare a computer to meet upgrade requirements.
5. Migrate existing user environments to a new installation.
6. Troubleshoot failed installations
7. Monitor, manage, and troubleshoot access to files and folders.
8. Configure, manage, and troubleshoot file compression.
9. Control access to files and folders by using permissions.
10. Optimize access to files and folders.
11. Create and remove shared folders.
12. Control access to shared folders by using permissions.
13. Manage and troubleshoot Web server resources.
14. Manage printers and print jobs.
15. Control access to printers by using permissions.
16. Connect to an Internet printer.
17. Connect to a local print device.
18. Configure and manage file systems.
19. Convert from one file system to another file system.
20. Configure NTFS, FAT32, or FAT files systems.
21. Install, configure, and manage DVD and CD-ROM devices.
22. Monitor and configure disks.
23. Monitor, configure, and troubleshoot volumes.
24. Monitor and configure removable media, such as tape devices.
25. Configure multiple-display support.
26. Install, configure, and troubleshoot a video adapter.
27. Monitor, configure, and troubleshoot I/O devices, such as printers, scanners, multimedia devices, mouse, keyboard, and smart card reader.
28. Monitor, configure, and troubleshoot multimedia hardware, such as cameras.
29. Install, configure, and manage modems
30. Install, configure, and manage Infrared Data Association (IrDA) devices.
31. Install, configure, and manage wireless devices.
32. Install, configure, and manage USB devices.
33. Install, configure, and manage hand held devices.
34. Install, configure, and manage network adapters.
35. Optimize and troubleshoot memory performance.
36. Optimize and troubleshoot processor utilization.
37. Optimize and troubleshoot disk performance.
38. Optimize and troubleshoot application performance.
39. Configure, manage, and troubleshoot Scheduled Tasks.
40. Recover System State data and user data by using Backup
41. Troubleshoot system restoration by starting in safe mode.
42. Recover System State data and user data by using the Recovery Console.
43. Enable multiple-language support.
44. Configure multiple-language support for users.
45. Configure local settings.
46. Configure Windows (All Versions) for multiple locations.
47. Connect to computers by using a virtual private network (VPN) connection.
48. Create a dial-up connection to connect to a remote access server.
49. Connect to the Internet by using dial-up networking.
50. Configure and troubleshoot Internet Connection Sharing (ICS).
51. Connect to resources by using Internet Explorer.
52. Configure, manage, and implement Internet Information Services (IIS).
53. Configure, manage, and troubleshoot Remote Desktop and Remote Assistance.
54. Configure, manage, and troubleshoot and Internet Connection Firewall (ICF).
55. Configure, manage, and troubleshoot Encrypting File System (EFS).
56. Configure, manage, and troubleshoot a security configuration and local security policy.
57. Configure, manage, and troubleshoot auditing.
58. Configure, manage, and troubleshoot account settings.
59. Configure, manage, and troubleshoot account policy.
60. Configure, manage, and troubleshoot user and group rights.
61. Troubleshoot cache credentials.
62. Configure, manage, and troubleshoot Internet Explorer security settings.
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CIT 5001 - Pro Networking
Clock Hours: 426
Delivery Mode
on-ground
Prerequisites: CIT 4010 Advanced Networking
Industry Certifications - Cisco CCENT - Microsoft - Windows 7, Configuring - Microsoft - Windows Server 2008, Server Administrator - TestOut Server Pro: Manage and Administer Certification
Course Description:
In this course, we will discuss emerging networking techniques, inducing software-defined networking (SDN) and network function visualization (NFV). We will also discuss corresponding security issues in SDN and NFV. Course will involve readings and discussion of classic and new papers on recent developments in computer networking research. Students will explore new ideas through projects, improve skills in presentations, and enhance critical thinking, systems and security programming, and creativity. The class format will consist of lectures, student presentations, and class project presentations.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. Manage and maintain physical and logical devices.
2. Manage basic disks and dynamic disks.
3. Monitor server hardware. Optimize server disk performance.
4. Implement a RAID solution.
5. Defragment volumes and partitions.
6. Troubleshoot server hardware devices.
7. Diagnose and resolve issues related to hardware settings.
8. Diagnose and resolve issues related to server hardware and hardware driver upgrades.
9. Install and configure server hardware devices.
10. Configure driver signing options.
11. Configure resource settings for a device.
12. Configure device properties and settings.
13. Identify and modify the scope of a group.
14. Find domain groups in which a user is a member.
15. Manage group membership.
16. Create and modify groups by using the Management Console
17. Create and modify groups by using automation.
18. Create and manage user accounts.
19. Troubleshoot computer accounts.
20. Diagnose and resolve issues related to computer accounts.
21. Reset computer accounts.
22. Troubleshoot user accounts.
23. Diagnose and resolve account lockouts.
24. Diagnose and resolve issues related to user account properties.
25. Troubleshoot user authentication issues.
26. Managing and maintaining access to resources.
27. Configure access to shared folders.
28. Manage shared folder permissions.
29. Troubleshoot terminal services.
30. Diagnose and resolve issues related to Terminal Services security.
31. Diagnose and resolve issues related to client access to Terminal Service.
32. Configure file system permissions.
33. Verify effective permissions when granting permissions.
34. Change ownership of files and folders.
35. Troubleshoot access to files and shared folders.
36. Managing and maintaining a server environment.
37. Monitor and analyze events.
38. Manage software update infrastructure.
39. Manage software site licensing.
40. Manage server remotely.
41. Manage a server by using remote assistance.
42. Manage a server by using Terminal Services remote administration mode.
43. Manage a server by using available support tools.
44. Troubleshoot print queues.
45. Monitor system performance.
46. Monitor file and print servers.
47. Monitor disk quotas
48. Monitor printer queues
49. Monitor server hardware for bottlenecks.
50. Monitor and optimize a server environment for application performance.
51. Monitor memory performance objects.
52. Monitor network performance objects.
53. Monitor process performance objects.
54. Monitor disk performance objects.
55. Manage a web server.
56. Manage Internet Information Services (IIS).
57. Manage security for IIS.
58. Managing and implement Disaster Recovery.
59. Perform system recovery for a server.
60. Implement Automated System Recovery (ASR).
61. Restore date from shadow copy volumes.
62. Back up files and System State Data to media.
63. Configure security for backup operations.
64. Manage backup procedures.
65. Verify the successful completion of backup jobs.
66. Manage backup storage media.
67. Recover from server hardware failure.
68. Restore backup data.
69. Schedule backup jobs.
70. Manage DHCP clients and leases.
71. Manage DHCP Relay Agent.
72. Manage DHCP databases.
73. Manage DHCP scope options.
74. Manage reservations and reserved clients.
75. Diagnose and resolve issues related to Automatic Private IP Addressing.
76. Diagnose and resolve issues related to incorrect TCP/IP configuration.
77. Diagnose and resolve related to DHCP authorization.
78. Verify DHCP reservation configuration.
79. Examine the system event log and DHCP server audit log files to find related events.
80. Diagnose and resolve issues related to configuration of DHCP server and scope options.
81. Verify that the DHCP Relay Agent is working correctly.
82. Verify database integrity.
83. Configure DNS server options.
84. Configure DNS zone options.
85. Diagnose and resolve issues related to service dependency.
86. Use service recovery options to diagnose and resolve service-related issues.
87. Manage packet filters.
88. Manage Routing and Remote Access routing interfaces.
89. Manage devices and ports.
90. Manage routing protocols.
91. Manage Routing and Remote Access clients.
92. Manage routing protocols.
93. Manage routing tables.
94. Manage routing ports.
95. Implement secure access between private networks.
96. Diagnose and resolve issues related to remote access VPNs.
97. Diagnose and resolve issues related to establishing a remote access connection.
98. Diagnose and resolve user access to resources beyond the remote access.
99. Troubleshoot demand-dial routing.
100. Troubleshoot router-to-router VPNx.
101. Monitor network traffic.
102. Troubleshoot connectivity to the Internet Manage DNS zone settings.
103. Manage DNS record settings.
104. Manage DNS server options.
105. Implement security baseline settings and audit security settings by using security templates.
106. Implement the principle of least privilege.
107. Install and configure software update services.
108. Install and configure automatic client update settings.
109. Configure software updates on earlier operating systems.
110. Monitor network protocol security.
111. Troubleshoot network protocol security.
112. Configure remote access authentication protocols.
113. Configure Internet Authentication Service (IAS) to provide authentication for Routing and Remote access clients
Computer Operating Systems and Network Technology
Cosmetology
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COS 0001 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
The course provides instruction in the work ethics needed to succeed in industry. Attendance, attitude, appearance, use of time and. work characteristics are taught throughout the class. Expected student conduct while in the classroom and at school is also covered.
Student Learning Outcomes:
A. Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
B. Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
C. Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- As a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
D. Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
E. Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
F. Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
G. Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
H. Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
I. Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
J. Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment
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COS 0002 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
The course provides instruction on the work ethics needed to succeed in the industry. Attendance, attitude, appearance, use of time, and work characteristics are taught throughout the class as well. Appropriate student conduct while in the classroom and at school is also covered.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
A. Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
B. Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
C. Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- As a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
D. Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
E. Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
F. Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
G. Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
H. Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
I. Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
J. Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment
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COS 0003 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
The course provides instruction on the work ethics needed to succeed in industry. Attendance, attitude, appearance, use of time and. work characteristics are taught throughout the class. Appropriate student conduct while in the classroom and at school is also covered.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
A. Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
B. Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
C. Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- As a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
D. Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
E. Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
F. Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
G. Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
H. Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
I. Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
J. Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment
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COS 0004 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
Instruction provided to the student in Anatomy and Physiology. The course provides instruction in the work ethics needed to succeed in industry. Attendance, attitude, appearance, use of time, and work characteristics are taught throughout the class. Appropriate student conduct while in the classroom and at school is also covered.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
A. Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardiness).
- Notifies instructor prior to or day of being absent.
B. Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
C. Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- As a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
D. Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
E. Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
F. Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
G. Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
H. Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
I. Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
J. Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment
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COS 1010 - Orientation
Clock Hours: 8
Delivery Mode
on-ground
Course Description:
The course provides instruction to familiarize students with the classroom and laboratory practices to be successful in the Cosmetology classroom and lab area. Students will gain an understanding of the expectations of the Cosmetology grading practices in regard to theory and practical aspects of the Cosmetology Program. Student conduct and classroom rules and regulations, including appropriate clothing, are also covered.
Student Learning Outcomes:
Course Competencies:
- Grading Scale
- Theory
- Practical
- Safety
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COS 1020 - Sterilization, Bacteriology
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
The course provides instruction in Sterilization and Bacteriology. Sterilization and Bacteriology are taught throughout the course. Instruction is provided through the use of class assignments, lecture and videos.
Student Learning Outcomes:
Course Competencies:
The student recognizes potential safety hazards related to sterilization and bacteriology and issues that apply to both the theory of such and utilization of practices in the shop area.
1) Recognize the structure and function of bacteria and viruses by their; types, classifications, growth and reproduction patterns and relationship to the spread of infection.
2) identify the procedures and precautions used in schools and salons,
Including:
•Sanitation
•Disinfection
•Sterilization
3) List the simple safety and first-aid applications for; minor burns, cuts, choking, eye injury and fainting.
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COS 1030 - Anatomy and Physiology
Clock Hours: 10
Delivery Mode
on-ground
Course Description:
The course will provide instruction to the student in Anatomy and Physiology as it relates to Cosmetology.
Student Learning Outcomes:
Competency
- Describe the structure, growth, diseases, disorders and conditions of the nail.
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COS 1040 - Shop Ethics and Salesmanship
Clock Hours: 10
Delivery Mode
on-ground
Course Description:
Provides instruction in the laws of shop ethics and salesmanship how it relates to the Cosmetology. Shop Ethics and Salesmanship are relayed throughout the course. Instruction is provided through the use of class assignments, lecture and videos.
Student Learning Outcomes:
Course Competencies:
- Establish routines to maintain a healthy body and mind.
- Explain the elements of effective communication.
- Develop and maintain positive human relations.
- Demonstrate professionalism by following proper procedures on clinical performances.
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COS 1050 - State Law
Clock Hours: 20
Delivery Mode
on-ground
Course Description:
Course is a study of Cosmetology State Law. Instruction is provided through the use of class assignments, power points, hands-on assignments, lecture and videos.
Student Learning Outcomes:
Course Competencies:
- Know and understand rules and regulations associated with Cosmetology in regard to Tennessee State Law.
- Explain the difference between a law and a rule.
- Discuss the role of the Board of Cosmetology.
- Explain the requirements for obtaining licensure.
- Explain the Health and Safety Rules.
- Explain the license renewal process.
- Discuss the requirements of schools.
- Discuss the requirements for practitioners and salon owners.
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COS 1060 - Tech Foundations
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
Provides instruction in areas necessary to assist the student in being successful, such as reading, math, writing and locating information. Instruction is provided through class assignments, power point, lecture, demonstration and hands-on assignments.
Student Learning Outcomes:
Course Competencies:
The course provides instruction in related areas of study to assist the student in being successful in both the classroom and industry. Course competencies will vary depending on the individual student and area of need. Students who are found to be deficient in reading, writing and/or mathematics, may attend Technology Foundations as a part of their instructional day. Students have a customized curriculum designed to meet their need and that of their particular training area.
- Math
- Reading
- Locating Information
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COS 1070 - Shampooing and Rinsing
Clock Hours: 80
Delivery Mode
on-ground
Course Description:
Provides instruction in the appropriate procedures and process or shampooing and rinsing. Instruction is provided through lecture, videos, demonstration and hands-on exercises.
Student Learning Outcomes:
Course Competencies:
- Recognize how to care for the hair by doing an evaluation for common hair disorders, including hair loss.
- Explain and demonstrate proper draping, shampooing and scalp massage services.
- Research different types of shampoos, conditioners, rinses.
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COS 1080 - Hair and Scalp Care
Clock Hours: 40
Delivery Mode
on-ground
Course Description:
This course provides study of hair and scalp care. Instruction is provided through lecture, videos, worksheets, demonstration and hands-on exercises.
Student Learning Outcomes:
Course Competencies:
- Define the theory of hair, including formation, growth, structure, behavior and color.
- Demonstrate and explain how to maintain healthy hair.
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COS 1090 - Hair Shaping
Clock Hours: 20
Delivery Mode
on-ground
Course Description:
The course provides instruction in hair shaping.
Student Learning Outcomes:
Course Competencies:
- Identify the haircutting tools, areas of the head and fundamental cutting techniques you will use when cutting hair.
- Demonstrate proper procedures to achieve basic haircuts.
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COS 1100 - Hairstyling
Clock Hours: 48
Delivery Mode
on-ground
Course Description:
The course provides instruction in beginning hairstyling. Instruction is provided through lecture, videos, worksheets, demonstration and hands-on exercises.
Student Learning Outcomes:
Course Competencies:
1) Identify and recognize:
- Primary hairstyling considerations
- Fundamentals of hairstyling theory
- Hairstyling essentials
- Infection control and safety as they pertain to hairstyling
- Client consultation as it pertains to hairstyling
2) Explain and demonstrate thermal styling procedures.
3) Explain and demonstrate wet styling procedures.
4) Explain and demonstrate braiding techniques
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COS 1110 - Facials
Clock Hours: 10
Delivery Mode
on-ground
Course Description:
The course provides instruction in introductory study in procedures involved with facials . Instruction is provided through lecture, videos, worksheets, demonstration and hands-on exercises.
Student Learning Outcomes:
- Demonstrate and explain tweezing and waxing procedures.
- Demonstrate and explain facial procedures
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COS 1120 - Manicuring and Pedicuring
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
Provides instruction in the use and operation of meters and measuring equipment through the course. Meters and measuring equipment are used throughout the course. Instruction is provided through lecture, videos, demonstration and hands-on exercises.
Student Learning Outcomes:
Describe and demonstrate:
- Nail shapes
- Nail essentials
- Infection control and safety
- Client consultation
- Basic Manicure
- Male Manicure
- Pedicure essentials
- Basic Pedicure
- Special nail services
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COS 1130 - Permanent Waving
Clock Hours: 20
Delivery Mode
on-ground
Course Description:
The course provides instruction in basic permanent wave techniques. Instruction is provided through lecture, videos, demonstration and hands-on exercises.
Student Learning Outcomes:
- Explain and demonstrate basic permanent wave wrap.
- Explain and demonstrate piggyback perm wrap.
- Explain and demonstrate bricklay perm wrap.
- Explain and demonstrate spiral perm wrap.
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COS 1140 - Hair Structure and Chemistry
Clock Hours: 70
Delivery Mode
on-ground
Course Description:
The course provides instruction in hair structure and chemistry. Instruction is provided through lecture, videos, demonstration and hands-on exercises.
Student Learning Outcomes:
- Define the theory of hair, including formation, growth, structure, behavior and color.
- Describe matter, the five elements of hair and the structure and behavior of atoms and bonds.
- Describe the pH scale and values associated with water, acids, and alkalines.
- Identify the precautions necessary for various classifications of chemicals when working with professional products and cosmetics.
- Evaluate the effects of chemicals on the hair structure.
- Demonstrate and explain haircoloring applications.
- Demonstrate and explain chemical relaxing applications.
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COS 2010 - Sterilization, Bacteriology II
Clock Hours: 20
Delivery Mode
on-ground
Course Description:
The course provides further instruction in sterilization and bacteriology. Instruction is provided through lecture, videos, demonstration and hands-on exercises.
Student Learning Outcomes:
- Demonstrate proper sanitation and disinfection procedures of implements, tools and equipment.
- Demonstrate blood incident procedures.
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COS 2020 - Anatomy and Physiology II
Clock Hours: 40
Delivery Mode
on-ground
Course Description:
Instruction provided to the student in Anatomy and Physiology.
Student Learning Outcomes:
- Explain the relationship and function of the cells, tissues, primary organs, and body systems within the human body.
- Identify the structure, function and primary cosmetologically significance, where appropriate, of major body systems.
*Hours may be modified to 25 to reduce the number of hours designated in “General Studies.”
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COS 2030 - Shop Ethics & Salesmanship II
Clock Hours: 15
Delivery Mode
on-ground
Course Description:
Provides instruction in the laws of shop ethics and salesmanship how it relates to the Cosmetology. Shop Ethics and Salesmanship are relayed throughout the course. Instruction is provided through the use of class assignments, lecture and videos.
Student Learning Outcomes:
- Establish routines to maintain a healthy body and mind.
- Explain the elements of effective communication.
- Develop and maintain positive human relations.
- Demonstrate professionalism by following proper procedures on clinical performances.
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COS 2040 - Shampooing and Rinsing II
Clock Hours: 20
Delivery Mode
on-ground
Course Description:
Provides instruction in the appropriate procedures and process or shampooing and rinsing. Instruction is provided through lecture, videos, demonstration and hands-on exercises.
Student Learning Outcomes:
- Research ingredients used in shampoos, conditioners, and rinses and identify their functions.
- Be able to perform hair and scalp evaluation.
- Demonstrate proper draping for shampooing service.
- Demonstrate scalp manipulations.
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COS 2050 - Hair and Scalp Care II
Clock Hours: 20
Delivery Mode
on-ground
Course Description:
This course provides further study of hair and scalp care. Instruction is provided through lecture, videos, worksheets, demonstration and hands-on exercises.
Student Learning Outcomes:
- Recognize how to care for the hair by doing an evaluation for common hair disorders, including hair loss.
- Demonstrate proper use of products and tools to maintain healthy hair
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