Mar 28, 2024  
Course/Program Inventory 
    
Course/Program Inventory

TCAT Course Inventory


  FOR INTERNAL USE ONLY- NOT FOR EXTERNAL DISTRIBUTION

The Tennessee Board of Regents (TBR) provides its online common course inventory for community colleges (or common curriculum inventory for technical colleges) as a tool for faculty, staff, and administrators to use in academic program planning. It is not intended for use in advising. TBR does not guarantee that the information contained within the site is up-to-date, complete and accurate. Individuals assume any risks associated with relying upon such information without checking other credible sources, such as a College Catalog or TBR policies. Content within the site is for information purposes only and does not represent the official Academic Program Inventory at any specific TBR institution.

TCAT

Courses

Administrative Office Technology

  • AOT 0001 - Worker Characteristic



    Clock Hours: 6

    Delivery Mode
    on-ground

    Prerequisites: None

    Course Description:
    The goal of the course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce.  The course is based around the ten traits that have been identified as being needed to foster positive work habits.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Attendance
      1. Attends class as scheduled.
      2. Arrives/leaves on time (no tardies).
      3. Notifies instructor prior to or day of being absent.
    2. Character
      1. Displays loyalty, honesty, trustworthiness.
      2. Displays dependability and reliability.
      3. Displays initiative, self-discipline and self-responsibility.
      4. Displays self-discipline and performs what is asked of them.
    3. Teamwork
      1. Respects the rights of others.
      2. Maintains appropriate confidentiality.
      3. Working cooperatively, mannerly, and appropriately assertive.
      4. Displays a customer service attitude.
      5. Seeks opportunities for continuous learning from others.
    4. Appearance
      1. Demonstrates appropriate dress indicative of trade.
      2. Demonstrates professional grooming and hygiene.
      3. Presents oneself professionally each day.
    5. Attitude
      1. Displays a positive and professional attitude.
      2. Displays self-confidence.
      3. Displays high expectations of success in trade.
    6. Productivity
      1. Follows safety practices.
      2. Maintains a neat and clean work area.
      3. Follows directions and procedures.
      4. Completes assignments in keeping with deadlines.
    7. Organization Skills
      1. Prioritizes and manages class time.
      2. Demonstrates flexibility in handling change.
    8. Communications
      1. Displays appropriate nonverbal skills (eye contact, body language).
      2. Displays appropriate listening skills.
      3. Uses appropriate language on a professional level.
    9. Cooperation
      1. Displays leadership skills.
      2. Appropriately handles criticism, conflicts and complaints.
      3. Demonstrates problem-solving capabilities.
      4. Maintains appropriate relationships with instructors and peers.
      5. Follows requests of instructor.
    10. Respect
      1. Engages with cultural and racial diversity in a professional manner.
      2. Refrains from engaging in harassment of any kind.
      3. Encourages others to avoid harassment.

     

  • AOT 0002 - Worker Characteristic



    Clock Hours: 6

    Delivery Mode
    on-ground

    Course Description:
    Throughout the trimester students will be taught and graded on work ethics topics. The topics to be covered are: attendance, appearance, character, teamwork, attitude, productivity/safety, organizational skills, communication, cooperation, and respect. 

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of the 10 Essential Worker Characteristic Skills:

    A. Attendance

    1. Attends class as scheduled.

    2. Arrives/leaves on time (no tardies).

    3. Notifies instructor prior to or day of being absent.

    B. Character

    1. Displays loyalty, honesty, trustworthiness.

    2. Displays dependability and reliability.

    3. Displays initiative, self-discipline and self-responsibility.

    4. Displays self-discipline and performs what is asked of them.

    C. Teamwork

    1. Respects the rights of others.

    2. Maintains appropriate confidentiality.

    3. As a team worker that is cooperative, mannerly, and appropriately assertive.

    4. Displays a customer service attitude.

    5. Seeks opportunities for continuous learning from others.

    D. Appearance

    1. Demonstrates appropriate dress indicative of trade.

    2. Demonstrates professional grooming and hygiene.

    3. Presents oneself professionally each day.

    E. Attitude

    1. Displays a positive and professional attitude.

    2. Displays self-confidence.

    3. Displays high expectations of success in trade.

    F. Productivity

    1. Follows safety practices.

    2. Maintains a neat and clean work area.

    3. Follows directions and procedures.

    4. Completes assignments in keeping with deadlines.

    G. Organization Skills

    1. Prioritizes and manages class time.

    2. Demonstrates flexibility in handling change.

    H. Communications

    1. Displays appropriate nonverbal skills (eye contact, body language).

    2. Displays appropriate listening skills.

    3. Uses appropriate language on a professional level.

    I. Cooperation

    1. Displays leadership skills.

    2. Appropriately handles criticism, conflicts and complaints.

    3. Demonstrates problem-solving capabilities.

    4. Maintains appropriate relationships with instructors and peers.

    5. Follows requests of instructor.

    J. Respect

    1. Engages with cultural and racial diversity in a professional manner.

    2. Refrains from engaging in harassment of any kind.

    3. Encourages others to avoid harassment.

  • AOT 0002 - Worker Characteristic



    Clock Hours: 6

    Delivery Mode
    on-ground

    Prerequisites: AOT 0001

    Course Description:
    The goal of the course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce.  The course is based around the ten traits that have been identified as being needed to foster positive work habits.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Attendance
      1. Attends class as scheduled.
      2. Arrives/leaves on time (no tardies).
      3. Notifies instructor prior to or day of being absent.
    2. Character
      1. Displays loyalty, honesty, trustworthiness.
      2. Displays dependability and reliability.
      3. Displays initiative, self-discipline and self-responsibility.
      4. Displays self-discipline and performs what is asked of them.
    3. Teamwork
      1. Respects the rights of others.
      2. Maintains appropriate confidentiality.
      3. Working cooperatively, mannerly, and appropriately assertive.
      4. Displays a customer service attitude.
      5. Seeks opportunities for continuous learning from others.
    4. Appearance
      1. Demonstrates appropriate dress indicative of trade.
      2. Demonstrates professional grooming and hygiene.
      3. Presents oneself professionally each day.
    5. Attitude
      1. Displays a positive and professional attitude.
      2. Displays self-confidence.
      3. Displays high expectations of success in trade.
    6. Productivity
      1. Follows safety practices.
      2. Maintains a neat and clean work area.
      3. Follows directions and procedures.
      4. Completes assignments in keeping with deadlines.
    7. Organization Skills
      1. Prioritizes and manages class time.
      2. Demonstrates flexibility in handling change.
    8. Communications
      1. Displays appropriate nonverbal skills (eye contact, body language).
      2. Displays appropriate listening skills.
      3. Uses appropriate language on a professional level.
    9. Cooperation
      1. Displays leadership skills.
      2. Appropriately handles criticism, conflicts and complaints.
      3. Demonstrates problem-solving capabilities.
      4. Maintains appropriate relationships with instructors and peers.
      5. Follows requests of instructor.
    10. Respect
      1. Engages with cultural and racial diversity in a professional manner.
      2. Refrains from engaging in harassment of any kind.
      3. Encourages others to avoid harassment

  • AOT 0003 - Worker Characteristic



    Clock Hours: 6

    Delivery Mode
    on-ground

    Course Description:
    Throughout the trimester students will be taught and graded on work ethics topics. The topics to be covered are: attendance, appearance, character, teamwork, attitude, productivity/safety, organizational skills, communication, cooperation, and respect. 

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of the 10 Essential Worker Characteristic Skills:

    1. Attendance
      1. Attends class as scheduled.
      2. Arrives/leaves on time (no tardies).
      3. Notifies instructor prior to or day of being absent.
    2. Character
      1. Displays loyalty, honesty, trustworthiness.
      2. Displays dependability and reliability.
      3. Displays initiative, self-discipline and self-responsibility.
      4. Displays self-discipline and performs what is asked of them.
    3. Teamwork
      1. Respects the rights of others.
      2. Maintains appropriate confidentiality.
      3. As a team worker that is cooperative, mannerly, and appropriately assertive.
      4. Displays a customer service attitude.
      5. Seeks opportunities for continuous learning from others.
    4. Appearance
      1. Demonstrates appropriate dress indicative of trade.
      2. Demonstrates professional grooming and hygiene.
      3. Presents oneself professionally each day.
    5. Attitude
      1. Displays a positive and professional attitude.
      2. Displays self-confidence.
      3. Displays high expectations of success in trade.
    6. Productivity
      1. Follows safety practices.
      2. Maintains a neat and clean work area.
      3. Follows directions and procedures.
      4. Completes assignments in keeping with deadlines.
    7. Organization Skills
      1. Prioritizes and manages class time.
      2. Demonstrates flexibility in handling change.
    8. Communications
      1. Displays appropriate nonverbal skills (eye contact, body language).
      2. Displays appropriate listening skills.
      3. Uses appropriate language on a professional level.
    9. Cooperation
      1. Displays leadership skills.
      2. Appropriately handles criticism, conflicts and complaints.
      3. Demonstrates problem-solving capabilities.
      4. Maintains appropriate relationships with instructors and peers.
      5. Follows requests of instructor.
    10. Respect
      1. Engages with cultural and racial diversity in a professional manner.
      2. Refrains from engaging in harassment of any kind.
      3. Encourages others to avoid harassment.

  • AOT 0003 - Worker Characteristic - Accounting Assistant



    Clock Hours: 6

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Course Description:
    Throughout the trimester students will be taught and graded on work ethics topics. The topics to be covered are: attendance, appearance, character, teamwork, attitude, productivity/safety, organizational skills, communication, cooperation, and respect. 

    Student Learning Outcomes:
    Course Competencies:

    Students will be able to demonstrate knowledge of the 10 Essential Worker Characteristic Skills:

    A. Attendance

    1. Attends class as scheduled.
    2. Arrives/leaves on time (no tardies).
    3. Notifies instructor prior to or day of being absent.

    B. Character

    1. Displays loyalty, honesty, trustworthiness.
    2. Displays dependability and reliability.
    3. Displays initiative, self-discipline and self-responsibility.
    4. Displays self-discipline and performs what is asked of them.

    C. Teamwork

    1. Respects the rights of others.
    2. Maintains appropriate confidentiality.
    3. As a team worker that is cooperative, mannerly, and appropriately assertive.
    4. Displays a customer service attitude.
    5. Seeks opportunities for continuous learning from others.

    D. Appearance

    1. Demonstrates appropriate dress indicative of trade.
    2. Demonstrates professional grooming and hygiene.
    3. Presents oneself professionally each day.

    E. Attitude

    1. Displays a positive and professional attitude.
    2. Displays self-confidence.
    3. Displays high expectations of success in trade.

    F. Productivity

    1. Follows safety practices.
    2. Maintains a neat and clean work area.
    3. Follows directions and procedures.
    4. Completes assignments in keeping with deadlines.

    G. Organization Skills

    1. Prioritizes and manages class time.
    2. Demonstrates flexibility in handling change.

    H. Communications

    1. Displays appropriate nonverbal skills (eye contact, body language).
    2. Displays appropriate listening skills.
    3. Uses appropriate language on a professional level.

    I. Cooperation

    1. Displays leadership skills.
    2. Appropriately handles criticism, conflicts and complaints.
    3. Demonstrates problem-solving capabilities.
    4. Maintains appropriate relationships with instructors and peers.
    5. Follows requests of instructor.

    J. Respect

    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment.

  • AOT 0003 - Worker Characteristic - Financial Services



    Clock Hours: 6

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Course Description:
    Throughout the trimester students will be taught and graded on work ethics topics. The topics to be covered are: attendance, appearance, character, teamwork, attitude, productivity/safety, organizational skills, communication, cooperation, and respect. 

    Student Learning Outcomes:
    Course Competencies:

    Students will be able to demonstrate knowledge of the 10 Essential Worker Characteristic Skills:

    A. Attendance

    1. Attends class as scheduled.

    2. Arrives/leaves on time (no tardies).

    3. Notifies instructor prior to or day of being absent.

    B. Character

    1. Displays loyalty, honesty, trustworthiness.

    2. Displays dependability and reliability.

    3. Displays initiative, self-discipline and self-responsibility.

    4. Displays self-discipline and performs what is asked of them.

    C. Teamwork

    1. Respects the rights of others.

    2. Maintains appropriate confidentiality.

    3. As a team worker that is cooperative, mannerly, and appropriately assertive.

    4. Displays a customer service attitude.

    5. Seeks opportunities for continuous learning from others.

    D. Appearance

    1. Demonstrates appropriate dress indicative of trade.

    2. Demonstrates professional grooming and hygiene.

    3. Presents oneself professionally each day.

    E. Attitude

    1. Displays a positive and professional attitude.

    2. Displays self-confidence.

    3. Displays high expectations of success in trade.

    F. Productivity

    1. Follows safety practices.

    2. Maintains a neat and clean work area.

    3. Follows directions and procedures.

    4. Completes assignments in keeping with deadlines.

    G. Organization Skills

    1. Prioritizes and manages class time.

    2. Demonstrates flexibility in handling change.

    H. Communications

    1. Displays appropriate nonverbal skills (eye contact, body language).

    2. Displays appropriate listening skills.

    3. Uses appropriate language on a professional level.

    I. Cooperation

    1. Displays leadership skills.

    2. Appropriately handles criticism, conflicts and complaints.

    3. Demonstrates problem-solving capabilities.

    4. Maintains appropriate relationships with instructors and peers.

    5. Follows requests of instructor.

    J. Respect

    1. Engages with cultural and racial diversity in a professional manner.

    2. Refrains from engaging in harassment of any kind.

    3. Encourages others to avoid harassment.

  • AOT 0003 - Worker Characteristic - Legal Administrative Assistant



    Clock Hours: 6

    Delivery Mode
    on-ground

    Course Description:
    Throughout the trimester students will be taught and graded on work ethics topics. The topics to be covered are: attendance, appearance, character, teamwork, attitude, productivity/safety, organizational skills, communication, cooperation, and respect. 

    Student Learning Outcomes:
    Course Competencies:

    Students will be able to demonstrate knowledge of the 10 Essential Worker Characteristic Skills:

    A. Attendance

    1. Attends class as scheduled.
    2. Arrives/leaves on time (no tardies).
    3. Notifies instructor prior to or day of being absent.

    B. Character

    1. Displays loyalty, honesty, trustworthiness.
    2. Displays dependability and reliability.
    3. Displays initiative, self-discipline and self-responsibility.
    4. Displays self-discipline and performs what is asked of them.

    C. Teamwork

    1. Respects the rights of others.
    2. Maintains appropriate confidentiality.
    3. As a team worker that is cooperative, mannerly, and appropriately assertive.
    4. Displays a customer service attitude.
    5. Seeks opportunities for continuous learning from others.

    D. Appearance

    1. Demonstrates appropriate dress indicative of trade.
    2. Demonstrates professional grooming and hygiene.
    3. Presents oneself professionally each day.

    E. Attitude

    1. Displays a positive and professional attitude.
    2. Displays self-confidence.
    3. Displays high expectations of success in trade.

    F. Productivity

    1. Follows safety practices.
    2. Maintains a neat and clean work area.
    3. Follows directions and procedures.
    4. Completes assignments in keeping with deadlines.

    G. Organization Skills

    1. Prioritizes and manages class time.
    2. Demonstrates flexibility in handling change.

    H. Communications

    1. Displays appropriate nonverbal skills (eye contact, body language).
    2. Displays appropriate listening skills.
    3. Uses appropriate language on a professional level.

    I. Cooperation

    1. Displays leadership skills.
    2. Appropriately handles criticism, conflicts and complaints.
    3. Demonstrates problem-solving capabilities.
    4. Maintains appropriate relationships with instructors and peers.
    5. Follows requests of instructor.

    J. Respect

    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment.

  • AOT 0003 - Worker Characteristic - Medical Administrative Assistant



    Clock Hours: 6

    Delivery Mode
    on-ground

    Course Description:
    Throughout the trimester students will be taught and graded on work ethics topics. The topics to be covered are: attendance, appearance, character, teamwork, attitude, productivity/safety, organizational skills, communication, cooperation, and respect. 

    Student Learning Outcomes:
    Course Competencies:

    Students will be able to demonstrate knowledge of the 10 Essential Worker Characteristic Skills:

    A. Attendance

    1. Attends class as scheduled.
    2. Arrives/leaves on time (no tardies).
    3. Notifies instructor prior to or day of being absent.

    B. Character

    1. Displays loyalty, honesty, trustworthiness.
    2. Displays dependability and reliability.
    3. Displays initiative, self-discipline and self-responsibility.
    4. Displays self-discipline and performs what is asked of them.

    C. Teamwork

    1. Respects the rights of others.
    2. Maintains appropriate confidentiality.
    3. As a team worker that is cooperative, mannerly, and appropriately assertive.
    4. Displays a customer service attitude.
    5. Seeks opportunities for continuous learning from others.

    D. Appearance

    1. Demonstrates appropriate dress indicative of trade.
    2. Demonstrates professional grooming and hygiene.
    3. Presents oneself professionally each day.

    E. Attitude

    1. Displays a positive and professional attitude.
    2. Displays self-confidence.
    3. Displays high expectations of success in trade.

    F. Productivity

    1. Follows safety practices.
    2. Maintains a neat and clean work area.
    3. Follows directions and procedures.
    4. Completes assignments in keeping with deadlines.

    G. Organization Skills

    1. Prioritizes and manages class time.
    2. Demonstrates flexibility in handling change.

    H. Communications

    1. Displays appropriate nonverbal skills (eye contact, body language).
    2. Displays appropriate listening skills.
    3. Uses appropriate language on a professional level.

    I. Cooperation

    1. Displays leadership skills.
    2. Appropriately handles criticism, conflicts and complaints.
    3. Demonstrates problem-solving capabilities.
    4. Maintains appropriate relationships with instructors and peers.
    5. Follows requests of instructor.

    J. Respect

    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment.

  • AOT 0003 - Worker Characteristics



    Clock Hours: 6

    Delivery Mode
    on-ground

    Prerequisites: AOT 0002

    Course Description:
    The goal of the course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce.  The course is based around the ten traits that have been identified as being needed to foster positive work habits.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Attendance
      1. Attends class as scheduled.
      2. Arrives/leaves on time (no tardies).
      3. Notifies instructor prior to or day of being absent.
    2. Character
      1. Displays loyalty, honesty, trustworthiness.
      2. Displays dependability and reliability.
      3. Displays initiative, self-discipline and self-responsibility.
      4. Displays self-discipline and performs what is asked of them.
    3. Teamwork
      1. Respects the rights of others.
      2. Maintains appropriate confidentiality.
      3. Working cooperatively, mannerly, and appropriately assertive.
      4. Displays a customer service attitude.
      5. Seeks opportunities for continuous learning from others.
    4. Appearance
      1. Demonstrates appropriate dress indicative of trade.
      2. Demonstrates professional grooming and hygiene.
      3. Presents oneself professionally each day.
    5. Attitude
      1. Displays a positive and professional attitude.
      2. Displays self-confidence.
      3. Displays high expectations of success in trade.
    6. Productivity
      1. Follows safety practices.
      2. Maintains a neat and clean work area.
      3. Follows directions and procedures.
      4. Completes assignments in keeping with deadlines.
    7. Organization Skills
      1. Prioritizes and manages class time.
      2. Demonstrates flexibility in handling change.
    8. Communications
      1. Displays appropriate nonverbal skills (eye contact, body language).
      2. Displays appropriate listening skills.
      3. Uses appropriate language on a professional level.
    9. Cooperation
      1. Displays leadership skills.
      2. Appropriately handles criticism, conflicts and complaints.
      3. Demonstrates problem-solving capabilities.
      4. Maintains appropriate relationships with instructors and peers.
      5. Follows requests of instructor.
    10. Respect
      1. Engages with cultural and racial diversity in a professional manner.
      2. Refrains from engaging in harassment of any kind.
      3. Encourages others to avoid harassment.

  • AOT 1005 - Success Strategies



    Clock Hours: 60

    Delivery Mode
    on-ground

    Course Description:
    To ensure the student has foundational skills in: reading for information, applied mathematics, locating information and business writing. Additionally, students will learn strategies in test taking and note taking, how to set goals and how to manage time effectively.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Reading for information:

    • Strengthen skills in vocabulary, spelling and visual comprehension.
    • Identify sentence parts; such as: nouns and verbs
    • Follow directions
    • Strengthen skills in finding information/details
    • Develop skills with information in paragraphs
    • Develop skills in reading for information, interpreting information, gaining meaning from context and complex information

    2. Applied Mathematics:

    • Strengthen skills in basic math
    • Strengthen skills in word problems and problem solving
    • Working with money, time and quantity
    • Measurements
    • Rounding/ estimating/ averaging
    • Positive and negative numbers
    • Percentages
    • Proportions/ ratios
    • Perimeter/area

    3. Reading Graphics

    • Introduction to graphs
    • Pie charts, bar graphs, line graphs, tables and forms, maps and plans, diagrams and gauges
    • Interpreting complex graphics
    • Finding details and extracting data

    4. Business Writing

    • Developing skills in sentence parts/parts of speech, sentence structure, punctuation, spelling, developing ideas and organizing ideas.
    • Vocabulary, writing style
    • Describing words
    • Proofreading
    • Persuasive writing

    5. Writing

    • Punctuation and capitalization
    • Developing skills in sentence parts/parts of speech, sentence structure, punctuation, spelling, developing ideas and organizing ideas.
    • Vocabulary, writing style
    • Describing words
    • Proofreading

    6. Students will understand how attending college benefits them personally and professionally.

    7. Students will learn how to set long and short-term goals.

    8. Students will assess their learning and personality styles and how to maximize their learning.

    9. Students will learn time management strategies, and how to use planning methods, such as          calendars, planners, and to-do lists.

    10. Students will learn successful test taking skills. 

  • AOT 1010 - Orientation & Safety



    Clock Hours: 6

    Delivery Mode
    on-ground

    Course Description:
    Orientation and Safety provides basic instruction in the normal class routine and basic safety practices through reading assignments, testing, practical application, demonstration, and lectures. 

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. To familiarize student with rules and regulations of the TCAT institution and the AOT Program.
    2. To obtain commitment from students on the classroom goals.
    3. Discussion of time management skills related to the demands of coursework and goal setting skills.
    4. Discuss safety rules of classroom.

  • AOT 1021 - Technology Foundations



    Clock Hours: 30

    Delivery Mode
    on-ground

    Prerequisites: None

    Course Description:
    To ensure the student has foundational skills in: reading for information, applied mathematics, locating information and business writing.To ensure the student has foundational skills in: reading for information, applied mathematics, locating information and business writing.

    Student Learning Outcomes:
    Course Competencies:

    Students will be able to demonstrate knowledge of:

    1. Reading for information:

    • Strengthen skills in vocabulary, spelling and visual comprehension.
    • Identify sentence parts; such as: nouns and verbs
    • Follow directions
    • Strengthen skills in finding information/details
    • Develop skills with information in paragraphs
    • Develop skills in reading for information, interpreting information, gaining meaning from context and complex information

    2. Applied Mathematics:

    • Strengthen skills in basic math
    • Strengthen skills in word problems and problem solving
    • Working with money, time and quantity
    • Measurements
    • Rounding/ estimating/ averaging
    • Positive and negative numbers
    • Percentages, proportions and ratios
    • Perimeter/area

     

    3. Reading Graphics

    • Introduction to graphs
    • Pie charts, bar graphs, line graphs, tables and forms, maps and plans, diagrams and gauges
    • Interpreting complex graphics
    • Finding details and extracting data

     

    4. Business Writing

    • Developing skills in sentence parts/parts of speech, sentence structure, punctuation, spelling, developing ideas and organizing ideas.
    • Vocabulary, writing style
    • Describing words
    • Proofreading
    • Persuasive writing

     

    5. Writing

    • Punctuation and capitalization
    • Developing skills in sentence parts/parts of speech, sentence structure, punctuation, spelling, developing ideas and organizing ideas.
    • Vocabulary, writing style
    • Describing words
    • Proofreading

  • AOT 1031 - Keyboarding & Document Processing



    Clock Hours: 120

    Delivery Mode
    on-ground

    Course Description:
    This course is designed for the beginning student or to enhance skills for the developed student. The major objectives are to develop touch control of the keyboard and proper keyboarding techniques, to build basic speed and accuracy, and to provide practice in applying those basic skills to the formatting of emails, reports, letters, memos, tables, and other kinds of personal and business communications to prepare the student for work in an office environment.

    Student Learning Outcomes:
    1. Identify keys and function of the keyboard.

    2. Demonstrate proper keyboarding techniques.

    3. Demonstrate an acceptable level of keyboarding skills through words per minute abilities and outcomes.

    4. Demonstrate a working knowledge of software.

    5. Proofread and edit for effective mailing.

    6. Apply mailability standards to document production.

    7. Apply keyboarding skills to create basic business documents.

    8. Format and produce a variety of simple and complex business documents using word processing software and various input devices.

    9. Compose and apply written communication skills at the keyboard.

    10. Create basic business documents- simple letters and memos.

    11. Gain knowledge of the basic formatting features of a word processing program.

  • AOT 1040 - Office Procedures I



    Clock Hours: 120

    Delivery Mode
    on-ground

    Course Description:
    To ensure the student learns the fundamental concepts and knowledge needed for success in the workplace, and to develop competencies in administrative and office supportive tasks such as proper telephone etiquette, filing, records management, office mail management skills and etiquette, and presentation skills.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Develop organizational and time management skills.

    2. Process mail.

    3. Learn the use, maintenance, and care of office machines, such as fax, copy, scanner,
      printer, etc.

    4. Utilize basic telephone skills in delivering good customer service.

    5. Learn appropriate ways to greet and direct customers through face-to-face communication.

    6. Demonstrate knowledge of filing rules, procedures, and record retention.


  • AOT 1051 - Computer & Calculator Essentials



    Clock Hours: 60

    Delivery Mode
    on-ground

    Industry Certifications Microsoft Office Specialist in one or more Microsoft Office Programs; or Microsoft Office Specialist Expert in Word Expert or Excel Expert level.

    Course Description:
    To ensure the student develops skills in document creation, file creation and file management in order to work with data effectively for a career in today’s workplace. This course contains document processing with emphasis on the formatting of various business correspondence reports, understanding the internet, various browsers and search engines, and email procedures and etiquette.

    Student Learning Outcomes:
    1. Identify the hardware essentials for a computer system.

    2. Understand the operating systems for PC/MAC.

    3. Identify and understand the use of peripheral devices.

    4. Organize and manage files and folders.

    5. Understand the Internet and various browsers and search engines.

    6. Perform problem solving and research with the Internet.

    7. Discuss computer safety and health risks and use measures to safeguard computers and data.

    8. Perform calculations on an electric calculator/ computer keypad.

    9. Demonstrate knowledge of working with application programs. Approved September 2023

    10. Students will demonstrate a knowledge of applied business math skills and develop skills as needed.

    11. Operate a calculator with speed and accuracy in data entry.

    12. Proofread and edit numbers.

  • AOT 1060 - Email Essentials



    Clock Hours: 30

    Delivery Mode
    on-ground

    Industry Certifications Microsoft Office Specialist in one or more Microsoft Office Programs; or Microsoft Office Specialist Expert in Word Expert or Excel Expert level.

    Course Description:
    This course is designed to introduce the student to managing and creating professional email communications including composing, reading and responding to emails, managing time using calendars and scheduling tools, organizing and managing contacts, and creating and assigning tasks. Students will use Microsoft Office as a model software to develop skills which are applicable to other email management applications.

    Student Learning Outcomes:
    1. Send, receive, and manage email messages.

    2. Learn proper email etiquette, formatting, grammar, punctuation, and proofreading

    3. Manage contact information to import contacts, edit contact information, share contacts, and create and manage contact groups.

    4. Customize the Outlook interface to personalize to your specific business needs.

    5. Configure mail settings to specify default fonts, reply message settings, and signatures.

    6. Perform search operations to create search folders, messages, calendar items, contacts, tasks, and the advanced find options.

    7. Print and save messages, calendars, contacts, task information, and attachments. Approved September 2023

    8. Create and manage messages by adding/removing message attachments, using CC and BCC, using @mentions, forwarding/replying, and setting the importance/sensitivity of outgoing messages.

    9. Insert message content to include hyperlinks, images, and adding signatures

    10. Organize and manage messages to sort messages, creating folders, categorizing messages, flagging messages, and ignoring conversations.

    11. Create, organize, and manage calendars, appointments, meetings, and events.

    12. Create and manage contact records and groups.

    13. Print messages, calendars, contacts, and task information.

    14. Save messages and message attachments.

    15. Create and manage tasks

  • AOT 2015 - Word Processing Applications



    Clock Hours: 114

    Delivery Mode
    on-ground

    Industry Certifications Microsoft Office Specialist in one or more Microsoft Office Programs; or Microsoft Office Specialist Expert in Word Expert or Excel Expert level.

    Course Description:
    To ensure the student develops skills in document creation, file creation and file management in order to work with data effectively for a career in today’s workplace. This course contains document processing with emphasis on the formatting of various business correspondence reports, understanding the internet, various browsers and search engines, and email procedures and etiquette.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Document creation and saving information
    2. Using tools in word for effective data processing
    3. File management
    4. Page layouts
    5. Formatting documents
    6. Formatting text
    7. Organizing the document
    8. Creating tables and managing information
    9. Document themes
    10. Using graphics
    11. Working with hyperlinks
    12. Table of contents
    13. Working with references

  • AOT 2025 - Spreadsheet Applications



    Clock Hours: 114

    Delivery Mode
    on-ground

    Industry Certifications Microsoft Office Specialist in one or more Microsoft Office Programs; or Microsoft Office Specialist Expert in Word Expert or Excel Expert level.

    Course Description:
    To ensure the student develops skills in creation and management of spreadsheets and skill development in presentations for a career in today’s workplace.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Working with worksheets and workbooks in Excel
    2. Excel templates
    3. Creating workbooks
    4. Entering and editing data in worksheets
    5. Inserting and deleting cells
    6. Formatting cell contents
    7. Applying conditional formatting
    8. Clearing cell content
    9. Working with rows and columns
    10. Document themes
    11. How to use freeze, hide, unhide, zoom, ascending order, auto filter, comparison operator, and filter features
    12. Working with formulas
    13. Working with lookup functions, conditions and searching tools
    14. Charts
    15. Creating presentations
    16. Printing presentations and handouts
    17. Presentation themes
    18. Art / graphics / videos
    19. Organizing the slide layout
    20. Managing slide master
    21. Creating charts and tables
    22. Delivering presentations

  • AOT 2026 - Business Presentations



    Clock Hours: 60

    Delivery Mode
    on-ground

    Industry Certifications Microsoft Office Specialist in one or more Microsoft Office Programs; or Microsoft Office Specialist Expert in Word Expert or Excel Expert level.

    Course Description:
    Students will develop effective business presentations using multimedia technology by learning how to create and display presentations using design themes, formatting, graphics, diagrams, sounds, animations, and slide transitions. Students will use Microsoft PowerPoint as a model software that will develop skills which are applicable to other multimedia software.

    Student Learning Outcomes:
    1. Create and manage a presentation.

    2. Modify slide masters, handout masters, and note masters.

    3. Changing presentation options such as slide size, displaying presentations in different views, and file properties.

    4. Configuring print settings.

    5. Configure and present slide shows using custom slide shows, rehearsing show timing, slide show recording options, and Presenter view.

    6. Modify slides to hide/unhide slides, use backgrounds, and inserting headers, footers, and page numbers.

    7. Create, rename, and modify slide ordering using sections. 

    8. Embed and link a worksheet using hyperlinks and section zoom links.

    9. Insert, format, and group images, graphic elements, and objects on slides.

    10. Work with charts by embedding a chart and working with additional chart elements.

    11. Embed an organizational chart within the presentation; work with embedded and linked objects and hyperlinks within a presentation.

    12. Insert and format tables, delete/insert table rows and columns, and apply table styles.

    13. Insert and format SmartArt graphics, convert lists to SmartArt graphics, and modify SmartArt graphic content.

    14. Insert and modify 3D models.

    15. Insert, manage, and configure audio video clips, and screen recordings.

    16. Apply and configure slide transitions and transition effects.

    17. Animate text and graphic elements, 3D Models, animation effects, animation paths, and reorder on those on a slide.

    18. Export a presentation

    19. Broadcast and rehearse slide timings

  • AOT 2031 - Office Procedures II



    Clock Hours: 60

    Delivery Mode
    on-ground

    Course Description:
    Business communication plays an extremely important role in communicating in an efficient and professional manner in business as well as your personal life. Because written and oral communication skills have become an integral part of today’s office, learning to properly use communication skills are essential.

    Student Learning Outcomes:
    1. Demonstrate knowledge of meeting essentials, including the administrative professional’s job before, during, and after the meeting.

    2. Prepare documents associated with a meetings and conferences, such as agendas, meeting minutes, and complex conference schedules.

    3. Understand the role of office staff in providing good customer service. Demonstrate good customer service techniques in a variety of situations.

    4. Make travel arrangements. Prepare documents, associated with travel, such as expense reports and itineraries.

    5. Enhance written and oral communication skills; proofreading business documents.

  • AOT 2045 - Employability Skills



    Clock Hours: 78

    Delivery Mode
    on-ground

    Course Description:
    Employability skills are a set of skills and behaviors that are necessary for every job. Employability skills are sometimes called soft skills, foundational skills, work-readiness skills, or job-readiness skills. This course will develop skills in career readiness.

    Student Learning Outcomes:
    1. Use time management skills to be as productive as possible.
    2. Understand the responsibility owed to the employer to be on time, productive and professional in dress and behavior.
    3. Demonstrate an understanding of what constitutes good work ethics.
    4. Understand the importance of confidentiality on the job.
    5. Apply job search techniques, such as in person and online networking.
    6. Prepare a variety of employment communications.
    7. Demonstrate effective responses to common interview questions.
    8. Demonstrate good preparation activities for interviews.

  • AOT 3010 - Business Communications - Financial Services



    Clock Hours: 108

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).

    Course Description:
    The student will learn the communication techniques and principles for the financial industry to include: proper written and verbal skills, confidentiality, and working with diverse populations. 

    Student Learning Outcomes:
    Course Competencies:

    1. Use effective grammar skills.
    2. Use effective punctuation skills including number usage, capitalization, and abbreviations.
    3. Create written messages to ensure context is grouped effectively and to ensure paragraphs/ ideas transition well.
    4. Demonstrate effective listening and speaking skills.
    5. Produce and distribute business messages (positive, negative, persuasive, etc.).
    6. Demonstrate sensitivity in communicating with a diverse workforce.
    7. Develop communication skills for an international audience.
    8. Demonstrate the use of reference materials.
    9. Develop effective proofreading skills.
    10. Demonstrate ability to research, organize, and prepare a written and/or oral presentation.

  • AOT 3011 - Business Communications - Administrative Assistant



    Clock Hours: 108

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support Specialists Certificates

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).

    Course Description:
    This course is designed to help the student learn the concepts and principles related to the administrative workforce. Students will learn the essential skills of writing, speaking, presenting, and behaving professionally in today’s technological workforce. Additionally, the student will develop high order of thinking skills in various skill areas, such as: problem solving, communication building, ethical decision-making and business letter writing component.

    Student Learning Outcomes:
    1. Review effective grammar skills and proofreading techniques.

    2. Create written business messages so ideas flow smoothly.

    3. Produce positive, negative, and persuasive messages using the appropriate structure and approach.

    4. Demonstrate sensitivity in communications with diverse groups.

    5. Understand difference in gender, ethnic and cultural communication styles.

    6. Produce and edit copy to produce documents ready for distribution.

    7. Demonstrate the ability to research, organize, and prepare an oral presentation.

    8. Create a polished digital media presentation.

    9. Demonstrate the ability to draft written copies to be used with new media technologies to provide customer service.

  • AOT 3011 - Business Communications- Admin Marketing



    Clock Hours: 100

    Course Description:
    This course is designed to help the student learn the concepts and principles related to the administrative workforce. Students will learn the essential skills of writing, speaking, presenting, and behaving professionally in today’s technological workforce. Additionally, the student will develop high order of thinking skills in various skill areas, such as: problem solving, communication building, ethical decision-making and business letter writing component.

    Student Learning Outcomes:
    Course Competencies:
    1. Review effective grammar skills and proofreading techniques.
    2. Create written business messages so ideas flow smoothly.
    3. Produce positive, negative, and persuasive messages using the appropriate structure and approach.
    4. Demonstrate sensitivity in communications with diverse groups.
    5. Understand difference in gender, ethnic and cultural communication styles.
    6. Produce and edit copy to produce documents ready for distribution.
    7. Demonstrate the ability to research, organize, and prepare an oral presentation.
    8. Create a polished digital media presentation.
    9. Demonstrate the ability to draft written copies to be used with new media technologies to provide customer service.
  • AOT 3012 - Customer Service



    Clock Hours: 118

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support Specialists Certificates.

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).

    Course Description:
    This course is designed to help the student learn the fundamental concepts and knowledge needed for success with the customer experience and customer service, and to develop competencies in administrative and office supportive tasks. These skills will be developed to ensure successful techniques of providing quality customer service and becoming a better service provider.

    Student Learning Outcomes:
    1. Define customer service.

    2. Identify the role of a customer service professional.

    3. Understand the “Customer is Always Right” philosophy.

    4. Be able to encourage customer retention and loyalty.

    5. Learn to analyze every customer service situation, both internal and external customer situations, and make the best choice on how to deal with it ethically.

  • AOT 3021 - Customer Service



    Clock Hours: 70

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support Specialists Certificates

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).

    Course Description:
    This course is designed to help the student learn the fundamental concepts and knowledge needed for success in effectively serving customers and developing strategies for customer retention and enhancing the customer experience. These skills will be developed to ensure successful techniques of providing quality customer service and becoming a better service provider.

    Student Learning Outcomes:
    1. Define customer service.

    2. Identify the role of a customer service professional.

    3. Understand the “Customer is Always Right” philosophy.

    4. Be able to encourage customer retention and loyalty.

    5. Learn to analyze every customer service situation, both internal and external customer situations, and make the best choice on how to deal with it ethically

  • AOT 3021 - Customer Service



    Clock Hours: 70

    Course Description:
    This course is designed to help the student learn the fundamental concepts and knowledge needed for success with the customer experience and customer service, and to develop competencies in administrative and office supportive tasks. These skills will be developed to ensure successful techniques of providing quality customer service and becoming a better service provider.

    Student Learning Outcomes:
    Course Competencies:
    1. Define customer service.
    2. Identify the role of a customer service professional.
    3. Understand the “Customer is Always Right” philosophy.
    4. Be able to encourage customer retention and loyalty.
    5. Learn to analyze every customer service situation, both internal and external customer situations, and make the best choice on how to deal with it ethically.
  • AOT 3030 - Financial Functions - Financial Services



    Clock Hours: 100

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).

    Course Description:
    The student will learn accounting basics, with a general background of accounting and will progress to specific accounting principles. The student will develop skills in: the basic accounting equation, T accounts, debits and credits, the accounting cycle and journal transactions, working with the general ledger, generating financial statements, and working with adjusting and closing entries.  Additionally, the student will gain experience in practicing / reviewing all skills developed through a project in working with a fictitious business.

    Student Learning Outcomes:
    Course Competencies:

    1. Demonstrate knowledge of basic accounting principles.
    2. Understand rules of debit and credit.
    3. Define and recognize basic accounting forms and financial statements.
    4. Demonstrate the ability to accurately enter information from source documents into automated accounting software.
    5. Use automated accounting software to generate reports, charts, and tax forms.
    6. Demonstrate the ability to make corrections in the accounting software.
    7. Understand the terminology and rules and regulations surrounding payroll taxes and deductions.
    8. Be able to calculate gross wages for various types of paid employees.
    9. Perform basic banking tasks.
    10. Manage A/R and A/P in an automated accounting system.
    11. Be familiar laws and regulations related to collecting business accounts.
    12. Reinforce business math concepts.

  • AOT 3031 - Financial Functions



    Clock Hours: 96

    Course Description:
    The student will learn accounting basics, with a general background of accounting and will progress to specific accounting principles. The student will develop skills in: the basic accounting equation, T accounts, debits and credits, the accounting cycle and journal transactions, working with the general ledger, generating financial statements, and working with adjusting and closing entries. Additionally, the student will gain experience in practicing / reviewing all skills developed through a project in working with a fictitious business.

    Student Learning Outcomes:
    Course Competencies:
    1. Demonstrate knowledge of basic accounting principles.
    2. Understand rules of debit and credit.
    3. Define and recognize basic accounting forms and financial statements.
    4. Demonstrate the ability to accurately enter information from source documents into automated accounting software.
    5. Use automated accounting software to generate reports, charts, and tax forms.
    6. Demonstrate the ability to make corrections in the accounting software.
    7. Understand the terminology, rules, and regulations surrounding payroll taxes and deductions.
    Approved September 2023
    8. Be able to calculate gross wages for various types of paid employees.
    9. Perform basic banking tasks.
    10. Manage A/R and A/P in an automated accounting system.
    11. Be familiar laws and regulations related to collecting business accounts.
    12. Reinforce business math concepts.
  • AOT 3031 - Financial Functions - Administrative Assistant



    Clock Hours: 100

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support Specialists Certificates

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).

    Course Description:
    The student will learn accounting basics, with a general background of accounting and will progress to specific accounting principles. The student will develop skills in: the basic accounting equation, T accounts, debits and credits, the accounting cycle and journal transactions, working with the general ledger, generating financial statements, and working with adjusting and closing entries. Additionally, the student will gain experience in practicing / reviewing all skills developed through a project in working with a fictitious business.

    Student Learning Outcomes:
    1. Demonstrate knowledge of basic accounting principles.

    2. Understand rules of debit and credit.

    3. Define and recognize basic accounting forms and financial statements.

    4. Demonstrate the ability to accurately enter information from source documents into automated accounting software.

    5. Use automated accounting software to generate reports, charts, and tax forms.

    6. Demonstrate the ability to make corrections in the accounting software.

    7. Understand the terminology, rules, and regulations surrounding payroll taxes and deductions. 8. Be able to calculate gross wages for various types of paid employees.

  • AOT 3040 - Administrative Office Practicum



    Clock Hours: 100

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support Specialists Certificates

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).

    Course Description:
    Students will practically apply this skills learned in the classroom to the work setting.

    Student Learning Outcomes:
    1. Complete a practicum which simulates skills in the administrative office.

  • AOT 3050 - Accounting



    Clock Hours: 214

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Course Description:
    The student will learn accounting basics, with a general background of accounting and will progress to specific accounting principles. The student will develop skills in: the basic accounting equation, T accounts, debits and credits, the accounting cycle and journal transactions, working with the general ledger, generating financial statements, and working with adjusting and closing entries.  Additionally, the student will gain experience in practicing / reviewing all skills developed through a project in working with a fictitious business. 

    Student Learning Outcomes:
    Course Competencies:

    1. Accounting: The Language of Business
    2. Analyzing Business Transactions
    3. Analyzing Business Transactions Using T Accounts
    4. The General Journal and the General Ledger
    5. Adjustments and the Worksheet
    6. Closing Entries and the Post-closing Trial Balance
    7. Accounting for Sales and Accounts Receivable, and Cash Receipts
    8. Accounting for Purchases, Accounts Payable, and Cash Payments
    9. Cash
    10. Payroll Computations, Records, and Payment
    11. Payroll Taxes, Deposits, and Reports
    12. Accruals, Deferrals, and the Worksheet
    13. Financial Statements and Closing Procedures

  • AOT 3055 - Digital Media Design and Publishing



    Clock Hours: 80

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support Specialists Certificates.

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP). 

    Course Description:
    Students will learn how to design, edit, and produce a variety of business documents for marketing purposes using digital media design techniques.

    Student Learning Outcomes:
    1. Identify desktop publishing terminology and concepts.

    2. Demonstrate competency in the use of industry standard desktop publishing software/applications.

    3. Demonstrate competency in basic layout and design using theories of design as a means of communication and implementing tools for effective design strategies.

    4. Design and produce attractive desktop published documents.

    5. Plan a printed presentation of text by determining appropriate typefaces, type sizes, height, leading, alignment spacing attributes, kerning, and the use of special characters. Approved September 2023

    6. Create a desktop publication that includes graphics in the form of clip art, boxes, shading, lines, and illustrations.

    7. Generate a variety of documents such as flyers, newsletters, bulletins, proposals, reports, calendars, announces, certificates, and brochures.

    8. Create brochures using a variety of page layouts and design techniques.

    9. Define, create, and incorporate design elements into newsletters.

    10. Apply consistent style standards, including fonts, margins, layout, color scheme, and image and text formats.

    11. Import text and graphics from other software programs.

    12. Import text from a word processing program into a desktop publishing program.

    13. Import graphics, charts, or text or tables from other sources into a desktop document.

    14. Manipulate, enhance, and produce digital photographs, graphics, or other art elements utilizing photographic and/or graphic editing software.

  • AOT 3055 - Digital Media Design and Publishing



    Clock Hours: 80

    Course Description:
    Students will learn how to design, edit, and produce a variety of business documents for marketing purposes using digital media design techniques.

    Student Learning Outcomes:
    Course Competencies:
    1. Identify desktop publishing terminology and concepts.
    2. Demonstrate competency in the use of industry standard desktop publishing software/applications.
    3. Demonstrate competency in basic layout and design using theories of design as a means of communication and implementing tools for effective design strategies.
    4. Design and produce attractive desktop published documents.
    5. Plan a printed presentation of text by determining appropriate typefaces, type sizes, height, leading, alignment spacing attributes, kerning, and the use of special characters.
    Approved September 2023
    6. Create a desktop publication that includes graphics in the form of clip art, boxes, shading, lines, and illustrations.
    7. Generate a variety of documents such as flyers, newsletters, bulletins, proposals, reports, calendars, announces, certificates, and brochures.
    8. Create brochures using a variety of page layouts and design techniques.
    9. Define, create, and incorporate design elements into newsletters.
    10. Apply consistent style standards, including fonts, margins, layout, color scheme, and image and text formats.
    11. Import text and graphics from other software programs.
    12. Import text from a word processing program into a desktop publishing program.
    13. Import graphics, charts, or text or tables from other sources into a desktop document.
    14. Manipulate, enhance, and produce digital photographs, graphics, or other art elements utilizing photographic and/or graphic editing software.
  • AOT 3056 - Social Media and Marketing



    Clock Hours: 80

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support Specialists Certificates.

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).

    Course Description:
    Students will learn about the use of digital and social media in the marketing of goods and services. Topics include: the relevance of emerging digital technologies to marketing activities, and the problems and opportunities that digital marketing activities pose for the marketing managers. 

    Student Learning Outcomes:
    1. Define and describe social media and digital marketing concepts.

    2. Demonstrate a basic understanding of consumer behavior and target markets.

    3. Identify and evaluate different social media and digital marketing platforms used for marketing and discuss challenges associate with each.

    4. Identify the benefits and best practices for social media marketing using performance metrics, digital marketing models, and the role of strategic planning.

    5. Use web-based technology to communicate and solve customer problems through the internet.

    6. Discuss the importance of providing customer service through mobile devices and online. Approved September 2023

    7. Using social networks and user communities to disseminate information to the customer base.

    8. Apply the knowledge, concepts, and tools of digital and social media in making marketing decisions.

  • AOT 3056 - Social Media and Marketing



    Clock Hours: 80

    Course Description:
    Students will learn about the use of digital and social media in the marketing of goods and services. Topics include: the relevance of emerging digital technologies to marketing activities, and the problems and opportunities that digital marketing activities pose for the marketing managers.

    Student Learning Outcomes:
    Course Competencies:
    1. Define and describe social media and digital marketing concepts.
    2. Demonstrate a basic understanding of consumer behavior and target markets.
    3. Identify and evaluate different social media and digital marketing platforms used for marketing and discuss challenges associate with each.
    4. Identify the benefits and best practices for social media marketing using performance metrics, digital marketing models, and the role of strategic planning.
    5. Use web-based technology to communicate and solve customer problems through the internet.
    6. Discuss the importance of providing customer service through mobile devices and online.
    Approved September 2023
    7. Using social networks and user communities to disseminate information to the customer base.
    8. Apply the knowledge, concepts, and tools of digital and social media in making marketing decisions.
  • AOT 3060 - Payroll



    Clock Hours: 106

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Industry Certifications Competencies are aligned with the requirements for the National Association of Certified Public Bookkeepers (NACPB)/ Payroll Certification exam.

    Course Description:
    The student will develop skills to apply basic payroll and payroll tax accounting principles and procedures; to be proficient in the use of computers to maintain payroll and payroll tax accounting records; and to complete journalizing, worksheets, payroll, etc.

    Student Learning Outcomes:
    Course Competencies:

    1. Payroll and Personnel Records
    2. Computing Wages and Salary
    3. Social Security Taxes
    4. Income Tax Withholding
    5. Unemployment Compensation Taxes
    6. Analyzing and Journalizing Payroll Transactions

  • AOT 3071 - Computerized Accounting



    Clock Hours: 106

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Industry Certifications Competencies are aligned with the requirements for the National Association of Certified Public Bookkeepers (NACPB) and QuickBooks Certification Exam and the Intuit QuickBooks Certified User (IQCU) exam.

    Course Description:
    The student will learn to apply basic accounting principles and procedures to computerized accounting procedures. This will be completed through a review of fundamental accounting concepts, working with financial statements, working with source documents, performing financial analysis and comparisons through reporting, and creating and managing computerized accounts /reports.

    Student Learning Outcomes:
    Course Competencies:

    1. Getting Started/basic operations of computerized accounting
    2. Setting up Software such as QuickBooks, Peachtree, etc.
    3. Working with Lists
    4. Working with bank accounts
    5. Using other accounts
    6. Entering sales information
    7. Receiving payments and making deposits
    8. Entering and paying bills/invoices
    9. Analyzing financial data
    10. Setting up inventory
    11. Tracking and paying sales tax
    12. Doing payroll
    13. Estimating and progress invoicing
    14. Tracking time
    15. Customizing forms and writing QuickBooks letter
    16. Working with multiple currencies

  • AOT 3080 - Medical Terminology



    Clock Hours: 70

    Prerequisites: Completion of General Office and Administrative Support Specialist Certificates

    Industry Certifications Yes, to prepare students for the Medical Administrative Assistant Certification tests through National Healthcareer Association (nhanow.com) and the Medical Administrative Assistant Certificate test through American Medical Certification Association- http://www.americanmedicalcertification.com/Library/certification_exams.aspx.

    Course Description:
    The student will develop skills in medical terminology in order to successfully communicate and work in a medical administrative career. These skills are developed through the understanding of word components: prefixes, root words, suffixes, combing forms and abbreviations. Additionally, students will work with anatomical graphs, word graphs, and the use of interactive flash cards.

    Student Learning Outcomes:
    • Understand basic word structure.
    • Master pronunciation and spelling of medical terms.
    • Apply prefixes and suffixes to determine the meaning of medical terms.
    • Recognize synonyms and abbreviations used in medical terminology.
    • Understand the organization of the body.
    • Understand the difference in medical specialties.
    • Learn how to work with a medical dictionary/thesaurus.

  • AOT 3090 - Medical Ethics and Office Management



    Clock Hours: 88

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Industry Certifications To prepare students for the Medical Administrative Assistant Certification tests through National Healthcareer Association (nhanow.com) and the Medical Administrative Assistant Certificate test through American Medical Certification Association- http://www.americanmedicalcertification.com/Library/certification_exams.aspx.

    Course Description:
    This course is designed to prepare the student for administrative duties in the medical office. Students will develop skills in administrative office procedures as well as providing exercises in judgment, independent action, providing quality customer service, and coping with interruptions. Additionally, students will learn the concepts of medical ethics in working in the medical administrative office. Students will learn the principles, procedures, and regulations involving legal and ethical relationships among physicians, patients, and medical assistants as well as current ethical issues and risk management as they relate to the practice of medicine and fiduciary responsibilities. 

    Student Learning Outcomes:
    Course Competencies:

    1. Discuss the principles of medical ethics as they apply to employment in a medical office.
    2. Discuss the foundations of ethical conduct.
    3. Gain an understanding of HIPAA (Health Insurance Portability and Accountability Act of 1996) and the impact on both individuals and health care providers and any exceptions.
    4. Describe the importance of administrative support in today’s medical office.
    5. Demonstrate proper behavior when interacting with patients.
    6. Emphasize the need for an efficient scheduling system.
    7. List principles of office management necessary in a medical setting.
    8. Compose well-organized medical correspondence/documents.
    9. Create and maintain patients’ records.
    10. Maintain financial records in a medical office.
    11. Discuss employee’s role in processing insurance claims.
    12. Locate documentation in the patient record to support coding procedure.

  • AOT 3101 - Intro to Medical Insurance



    Clock Hours: 150

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Industry Certifications To prepare students for the Billing Coding Specialist Certification (BCSC) test through American Medical Certification Association: http://www.americanmedicalcertification.com/Library/certification_exams.aspx and/or the Certified Billing and coding Specialist (CBCS) test through National Healthcareer Association: http://www.nhanow.com and/or the Certified Professional Biller (CPB) exam through the American Academy of Professional Coders (AAPC): https://www.aapc.com.

    Course Description:
    This course is designed to introduce the student to the basics of medical insurance, including insurance terminology, private payers and government programs, and general insurance procedures and policies. Students will learn how to complete the universal medical insurance form. Additionally, this course will introduce the basic concepts of medical billing and coding by gaining basic knowledge of the ICD-10 and CPT, and learn the purposes of diagnostic coding and procedural coding.

    Student Learning Outcomes:
    1. Understand the role of an insurance billing specialist. 
    2. Understand the claims process. 
    3. Apply basic insurance information and understand the benefits, eligibility, pre-authorization procedures, filing deadlines, and third party liability (for Medicaid) common to all insurance carriers:
      1. Medicare - Part A & B 
      2. Medicaid 
      3. The Blue Plans/Private Insurance/Managed 
      4. Workers’ Compensation 
      5. TRICARE/CHAMPVA 
    4. Disability Income 
    5. Hospital Billing 
    6. Transfer simple, moderate, and complex case histories
    7. Practice with case studies similar to situations to be encountered.
    8. Ability to determine primary insurance. 
    9. Organization for effective collections. 
    10. Apply legal considerations for sharing and protection of the patient’s health information/medical record.   
    11. Avoid potentially fraudulent situations
    12. Practice medical records confidentiality and retention policies
    13. Explain the importance of a “Release of Medical Information” statement
    14. Claim follow-up and payment processing:
      1. Delinquent payments 
      2. Rebilling 
      3. Appeals 
      4. Understands claims review 
      5. Billing secondary insurance 
      6. The remittance advice 
    15. Gain an understanding of claim coding: 
      1. Knowledge of diagnostic coding: ICD-10-CM 
      2. Procedural Coding: CPT and HCPCS 
      3. Visit charges and complaint billing 
    16. Calculation of patient balances.
    17. Overview of anatomical systems.
    18. Introduces format of the ICD-9-CM code set.
    19. Describes how to select codes for conditions.
    20. Walks through code selection process.
    21. Describes the transition to ICD-10-CM and CPT manual.

  • AOT 3110 - Electronic Health Records



    Clock Hours: 78

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Industry Certifications To prepare students for the Medical Administrative Assistant Certification tests through National Healthcareer Association (nhanow.com) and the Medical Administrative Assistant Certificate test through American Medical Certification Association- http://www.americanmedicalcertification.com/Library/certification_exams.aspx.

    Course Description:
    This course is designed to introduce the student to electronic health records theory and management in both inpatient and outpatient settings and to provide hands-on experience /simulation with data entry into electronic records.

    Student Learning Outcomes:
    Course Competencies:

    1. Learn computerized patient and insurer billing practices including the use of International Classification of Diseases codes.
    2. Abstract clinical information for reports and perform basic coding to file electronic claims.
    3. Apply basic insurance information common to all insurance carriers.
    4. Transfer simple, moderate, and complex case histories onto insurance forms adhering with legal and regulatory requirements.
    5. Process release of information request for medical records.
    6. Collect patient demographic and insurance information.
    7. Review patient records to ensure they are accurate and complete. Understand administration of electronic health records including features and setup.

  • AOT 3121 - Medical Practicum & Simulation



    Clock Hours: 40

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Course Description:
    Students will practically apply this skills learned in the classroom to the work setting.

    Student Learning Outcomes:
    Course Competencies:

    1. Complete a practicum which simulates skills in the medical office.

  • AOT 3130 - Legal Terminology



    Clock Hours: 96

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Industry Certifications To prepare students for the Certified Legal Professional /Professional Legal Secretary exam with the National Association of Legal Secretaries; www.nals.org.

    Course Description:
    The student will develop skills in terminology, abbreviations and familiarity of legal concepts in order to successfully communicate and work in the legal career field.

    Student Learning Outcomes:
    1. Master pronunciation and spelling of legal terms in specific areas of law. 
    2. Learn similarities and differences in definitions of key terms in specific areas of law.
    3. Recognize synonyms and abbreviations used in legal terminology. 
    4. Learn how to work with a legal dictionary thesaurus. 
    5. Learn how to research legal topics and interpret legal terminology used in the research.

  • AOT 3140 - Legal Office Technology



    Clock Hours: 120

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support 
    Specialist Certificates

    Industry Certifications To prepare students for the Certified Legal Professional /Professional Legal Secretary exam with the National Association of Legal Secretaries; www.nals.org.

    Course Description:
    This course introduces the student to the continuing and vital impact of technology in the operation of a successful law practice. Students will gain skill development in the basics of computer technology to include: typical hardware and software found in a modern legal practice and the useful computer software for a modern law office as well as how to effectively use the internet for research. Areas of focus include ethical obligations surrounding technology use; privacy and security; practice management; electronic discovery; information literacy (including advanced research techniques) and media literacy; and presentation and courtroom technology. 

    Student Learning Outcomes:
    1. Demonstrate ability to draft, edit, and print short legal documents by using a word processor and document assembly software
    2. Demonstrate ability to develop spreadsheets used in the legal environment.
    3. Explain the importance of timekeeping and billing, the types of legal fee agreements, and how computers can be used to expedite the timekeeping and billing process.
    4. Explain how legal and factual research are done on the Internet.
    5. Explain how the cloud is used in the legal environment, and demonstrate an understanding of security and confidentiality issues related to electronic transmission of documents/information.
    6. Demonstrate ability to use case management and docket control programs.
    7. Understand how to provide litigation support to litigators, including how to build litigation support databases, strategies for searching and extracting information from databases.
    8. Demonstrate an understanding of the principles of electronic discovery.
    9. Demonstrate an ability to work effectively in an automated courtroom.
    10. Explain the value of the use of graphics in litigation and demonstrate the ability to design and execute effective presentations.

  • AOT 3150 - Legal Office Ethics and Procedures



    Clock Hours: 120

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support 
    Specialist Certificates

    Industry Certifications To prepare students for the Certified Legal Professional /Professional Legal Secretary exam with the National Association of Legal Secretaries; www.nals.org.

    Course Description:
    This course will introduce the principles of professional responsibility and ethics of the legal office, regulation of the legal profession, lawyer-client relationship, conflicts of interest and rules of confidentiality. 

    Student Learning Outcomes:
    1. Gain an understanding of the careers that exist in the legal field.
    2. Describe the structure and organization of small, medium and large firms.
    3. Understand the operations and management of a law office.
    4. Identify the areas of the law office that become duties of the legal administrative assistant.
    5. Be able to distinguish between permissible and impermissible conduct in the legal office and common ethical and malpractice problems in a law office.
    6. Understand accounting principles that will be used to financially manage the legal office, to include: billing, managing client trust accounts and payroll.
    7. Understand records / file management in the legal office.
    8. Learn the importance of the law library and how to research using it.

  • AOT 3160 - Legal Office Practicum



    Clock Hours: 90

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support 
    Specialist Certificates

    Course Description:
    Students will practically apply the skills learned in the classroom to the work setting.

    Student Learning Outcomes:
    Complete a practicum which simulates skills in the law office.

     

  • AOT 3170 - Understanding Bank Products



    Clock Hours: 58

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support
    Specialist Certificates

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).

    Course Description:
    The student will be introduced to customer service strategies and the responsibilities of the teller, the essential departments of the bank, bank regulations, and specialized products offered with a bank. 

    Student Learning Outcomes:
    Course Competencies:

    1. Gain a knowledge of day-to-day responsibilities of a teller.
    2. Understand the importance of customers to a bank.
    3. Understand essential customer relations responsibilities.
    4. Know the key departments that comprise a bank and how the employees in those departments work together with tellers.
    5. Recognize the different types of products and services offered by the bank.
    6. Know the importance of regulations and how to comply with bank regulations.
    7. Know how to manage/maintain your cash drawer.
    8. Know how to identify the financial needs of the bank customers and assist them with meeting those needs.
    9. Learn to protect the bank and its customers in cases of forgery, counterfeits, and fraud.

  • AOT 3181 - Teller Basics



    Clock Hours: 90

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support 
    Specialist Certificates

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).

    Course Description:
    The student will be introduced to customer service strategies and the responsibilities of the teller, the essential departments of the bank, bank regulations, and specialized products offered with a bank.

    Student Learning Outcomes:
    1.Gain a knowledge of day-to-day responsibilities of a teller.

    2. Understand the importance of customers to a bank.

    3. Understand essential customer relations responsibilities.

    4. Know the key departments that comprise a bank and how the employees in those departments work together with tellers.

    5. Recognize the different types of products and services offered by the bank.

    6. Know the importance of regulations and how to comply with bank regulations.

    7. Know how to manage/maintain your cash drawer. Approved September 2023

    8. Know how to identify the financial needs of the bank customers and assist them with meeting those needs.

    9. Learn to protect the bank and its customers in cases of forgery, counterfeits, and fraud.

  • AOT 3181 - Teller Basics



    Clock Hours: 90

    Delivery Mode
    on-ground

    Prerequisites: Completion of General Office and Administrative Support 
    Specialist Certificates

    Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).

    Course Description:
    The student will learn about negotiable instruments and services offered through banks and financial institutions. 

    Student Learning Outcomes:
    1. Explain what negotiable instruments are, why they were developed and how they are transferred.
    2. Identify the differences between various types of negotiable instruments and how they are used by customers.
    3. Issue negotiable instruments, including cashier’s checks, money orders, and traveler’s checks. 
    4. Understand bank services and products: loans, savings clubs, tax deposits, utility payments and bearer bond coupons and US Savings Bonds.
    5. Issue credit card advances.
    6. Describe electronic banking services.
    7. Identify specialized bank products and services and have knowledge to explain their features and benefits.

  • AOT 7005 - Productivity Programs



    Clock Hours: 84

    Delivery Mode
    on-ground

    Course Description:
    The goal of the course is to give the students the basic skills needed to perform basic functions in the productivity programs used in the medical office using Microsoft Word, Excel, and PowerPoint. 

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Demonstrate a knowledge of working with application programs Word, Excel, and PowerPoint.
    2. Start and exit a program.
    3. Create, share, and maintain documents.
    4. Format content, apply page layout, and reusable content.
    5. Include illustrations and graphics in a document.
    6. Proofread a document with program tools.
    7. Manage worksheets.
    8. Create and format cell data.
    9. Format cells and worksheets.
    10. Manage worksheets and workbooks.
    11. Apply formulas and functions.
    12. Present data visually.
    13. Share worksheet data with other users.

  • AOT 7009 - Electronic Health Records



    Clock Hours: 80

    Delivery Mode
    on-ground

    Course Description:
    This course is designed to introduce the student to electronic health records theory in both inpatient and outpatient settings and to provide hands-on experience/simulation with data entry into the records.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Learn computerized patient and insurer billing practices including the use of International Classification of Diseases codes.
    2. Abstract clinical information for reports and perform basic coding to file electronic claims. 
    3. Apply basic insurance information common to all insurance carriers. 
    4. Transfer simple, moderate, and complex case histories onto insurance forms adhering with legal and regulatory requirements. 
    5. Process release of information request for medical records. 
    6. Collect patient demographic and insurance information. 
    7. Review patient records to ensure they are accurate and complete. Understand administration of electronic health records including features and setup.

  • AOT 7010 - Employability Skills



    Clock Hours: 72

    Delivery Mode
    on-ground

    Course Description:
    This class will provide you with the skills you need to search for job opportunities; apply for jobs; create a cover letter, resume, and follow-up letter; perform successfully in an interview; complete a job application; and remain current in your profession.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Use time management skills to be as productive as possible.
    2. Understand the responsibility owed to the employer to be on time, productive and professional in dress and behavior.
    3. Demonstrate teamwork, either using face-to-face or collaborative technologies, such as Skype, web conferencing, wikis, and/or virtual worlds.
    4. Demonstrate an understanding of what constitutes good work ethics.
    5. Understand the importance of confidentiality on the job.
    6. Apply job search techniques, such as in person and online networking. 
    7. Prepare a variety of employment communications.
    8. Demonstrate effective responses to common interview questions.
    9. Demonstrate good preparation activities for interviews.

  • AOT 7011 - Medical Terminology



    Clock Hours: 80

    Delivery Mode
    on-ground

    Course Description:
    Medical Terminology and Anatomy for ICD-10 Coding integrates expanded anatomy, physiology, and pharmacology coverage with the latest medical terminology students need to correctly code in ICD-10.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Understand basic word structure. 
    2. Master pronunciation and spelling of medical terms. 
    3. Apply prefixes and suffixes to determine the meaning of medical terms. 
    4. Recognize synonyms and abbreviations used in medical terminology. 
    5. Understand the organization of the body. 
    6. Understand the difference in medical specialties. 
    7. Learn how to work with a medical dictionary/thesaurus.

  • AOT 8005 - Medical Insurance and Billing



    Clock Hours: 100

    Delivery Mode
    on-ground

    Industry Certifications These competencies are aligned to prepare students for the Billing Coding Specialist Certification (BCSC) test through American Medical Certification Association and/or the Certified Billing and coding Specialist (CBCS) test through National Health Career Association

    Course Description:
    This course is designed to introduce the student to the basics of medical insurance, including insurance terminology, private payers and government programs, and general insurance procedures.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Understand the role of an insurance billing specialist. 
    2. Understand the claims process. 
    3. Apply basic insurance information and understand the benefits, eligibility, pre-authorization procedures, filing deadlines, and third party liability (for Medicaid) common to all insurance carriers.
    • Medicare - Part A & B 
    • Medicaid 
    • The Blue Plans/Private Insurance/Managed 
    • Workers’ Compensation 
    • TRICARE/CHAMPVA 
    • Disability Income 
    • Hospital Billing 
    1. Transfer simple, moderate, and complex case histories
    • Practice with case studies similar to situations to be encountered.
    1. Ability to determine primary insurance. 
    2. Organization for effective collections. 
    3. Apply legal considerations for sharing and protection of the patient’s health information/medical record.  
    • Avoid potentially fraudulent situations 
    • Practice medical records confidentiality and retention policies
    • Explain the importance of a “Release of Medical Information” statement
    1. Claim follow-up and payment processing. 
    • Delinquent payments 
    • Rebilling 
    • Appeals 
    • Understands claims review 
    • Billing secondary insurance 
    • The remittance advice 
    1. Gain an understanding of claim coding. 
    • Diagnostic coding: ICD-10-CM 
    • Procedural Coding: CPT and HCPCS 
    • Visit charges and complaint billing 
    1. Calculation of patient balances.

  • AOT 8006 - Medical Coding I



    Clock Hours: 84

    Delivery Mode
    on-ground

    Industry Certifications Certified Professional Coder exam through the AAPC.

    Course Description:
    The focus is learning the coding rules for the CPT, ICD-10-CM, and Level II (HCPCS) coding systems and then applying the rules to code patient services. In addition, a variety of payment systems are presented-DRG, APC, RUGS III. The medical topics of Medicare fraud/abuse, HMOs, and PROs are also reviewed.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Distinguish among Medicare Part A, B, C, and D.
    2. Interpret rules of the Health Insurance Portability and Accountability Act (HIPAA).
    3. Locate information in the Federal Register.
    4. Explain the RBRVS system.
    5. Understand the framework of Medicare Fraud programs.
    6. Identify the major components of Managed Health Care.
    7. Identify the purpose of the CPT, ICD-10-CM Code Set, and HCPCS Level II code books 
    8. Understand and apply the official ICD-10-CM coding guidelines 
    9. Apply coding conventions when assigning diagnoses and procedure codes
    10. Provide practical application of coding operative reports and evaluation and management services 
    11. Introduction to CPT
    12. Introduction to the Level II National Codes (HCPCS)
    13. Using Modifiers
    14. Understand and apply chapter specific codes for anesthesia
    15. Understand and apply chapter specific codes for surgery guidelines and general surgery


  • AOT 8007 - Medical Coding II



    Clock Hours: 84

    Delivery Mode
    on-ground

    Industry Certifications Certified Professional Coder exam through the AAPC.

    Course Description:
    The focus is learning the coding rules for the CPT, ICD-10-CM, and Level II (HCPCS) coding systems and then applying the rules to code patient services. In addition, a variety of payment systems are presented-DRG, APC, RUGS III. The medical topics of Medicare fraud/abuse, HMOs, and PROs are also reviewed.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Demonstrate the ability to code integumentary services and procedures.
    2. Demonstrate the ability to code musculoskeletal services and procedures.
    3. Demonstrate the ability to code respiratory services and procedures.
    4. Demonstrate the ability to report cardiovascular services.
    5. Demonstrate the ability to code hemic and lymphatic systems services.
    6. Demonstrate the ability to code mediastinum and diaphragm services.
    7. Demonstrate the ability to code female genital and maternity care and delivery subsection.
    8. Demonstrate the ability to code endocrine system services.
    9. Demonstrate the ability to code nervous system services.
    10. Demonstrate the ability to code eye and ocular adnexa services.
    11. Demonstrate the ability to code auditory system services.
    12. Demonstrate the ability to code radiology services and procedures.
    13. Demonstrate the ability to code pathology and laboratory services.
    14. Demonstrate the ability to report gastrointestinal services.
    15. Code physical medicine and rehabilitation services.
    16. Examine the ICD-10-PCS System.

  • AOT 8008 - CPT Coding



    Clock Hours: 84

    Delivery Mode
    on-ground

    Industry Certifications Certified Professional Coder exam through the AAPC.

    Course Description:
    The focus is learning the coding rules for the CPT, ICD-10-CM, and Level II (HCPCS) coding systems and then applying the rules to code patient services. In addition, a variety of payment systems are presented-DRG, APC, RUGS III. The medical topics of Medicare fraud/abuse, HMOs, and PROs are also reviewed.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Explain the format and organization of CPT. 
    2. Describe the sections found in CPT. 
    3. Describe the procedural codes found in CPT. 
    4. Explain the procedures associated with the various procedural codes found in CPT. 
    5. Assign CPT procedural phrases. 
    6. Assign CPT procedural codes to case studies.

  • AOT 8009 - Practicum



    Clock Hours: 74

    Delivery Mode
    on-ground

    Industry Certifications Certified Professional Coder exam through the AAPC.

    Course Description:
    The focus of this class is a review all the coding and reimbursement materials that the student has covered in preparation to take the Certified Professional Coder exam.

    Student Learning Outcomes:
    Students will be able to demonstrate knowledge of:

    1. Complete a practicum which simulates the coding and billing procedures used in a medical setting.

           OR

    1. Reinforce concepts learned in preparation for certification exams.

Advanced Manufacturing Education

  • AME 0001 - Worker Characteristic



    Clock Hours: 6

    Delivery Mode
    on-ground

    Course Description:

    The goal of the course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce.  The course is based around the ten traits that have been identified as being needed to foster positive work habits.



    Student Learning Outcomes:
    Course Competencies:

    • The student will demonstrate attendance skills
    • The student will demonstrate character
    • The student will demonstrate teamwork
    • The student will demonstrate knowledge of appearance expectations
    • The student will demonstrate appropriate attitude
    • The student will remain productive
    • The student will demonstrate basic organizational skills
    • The student will demonstrate communication skills
    • The student will show effective cooperation
    • The student will demonstrate respect

  • AME 0002 - Worker Characteristic



    Clock Hours: 6

    Delivery Mode
    on-ground

    Course Description:

    The goal of the course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce.  The course is based around the ten traits that have been identified as being needed to foster positive work habits.



    Student Learning Outcomes:
    Course Competencies:

    • The student will demonstrate attendance skills
    • The student will demonstrate character
    • The student will demonstrate teamwork
    • The student will demonstrate knowledge of appearance expectations
    • The student will demonstrate appropriate attitude
    • The student will remain productive
    • The student will demonstrate basic organizational skills
    • The student will demonstrate communication skills
    • The student will show effective cooperation
    • The student will demonstrate respect

  • AME 0003 - Worker Characteristic



    Clock Hours: 6

    Delivery Mode
    on-ground

    Course Description:

    The goal of the course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce.  The course is based around the ten traits that have been identified as being needed to foster positive work habits.



    Student Learning Outcomes:
    Course Competencies:

    • The student will demonstrate attendance skills
    • The student will demonstrate character
    • The student will demonstrate teamwork
    • The student will demonstrate knowledge of appearance expectations
    • The student will demonstrate appropriate attitude
    • The student will remain productive
    • The student will demonstrate basic organizational skills
    • The student will demonstrate communication skills
    • The student will show effective cooperation
    • The student will demonstrate respect

  • AME 0004 - Worker Characteristic



    Clock Hours: 6

    Delivery Mode
    on-ground

    Course Description:

    The goal of the course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce.  The course is based around the ten traits that have been identified as being needed to foster positive work habits.



    Student Learning Outcomes:
    Course Competencies:

    • The student will demonstrate attendance skills
    • The student will demonstrate character
    • The student will demonstrate teamwork
    • The student will demonstrate knowledge of appearance expectations
    • The student will demonstrate appropriate attitude
    • The student will remain productive
    • The student will demonstrate basic organizational skills
    • The student will demonstrate communication skills
    • The student will show effective cooperation
    • The student will demonstrate respect

  • AME 1010 - Orientation Safety Alcohol Education & Haven



    Clock Hours: 6

    Delivery Mode
    on-ground

    Course Description:

    Students will demonstrate knowledge of fundamental safety practices for manufacturing industries.



    Student Learning Outcomes:
    Course Competencies:

    • The student will be introduced to safety equipment available in the classroom and lab
    • The student will demonstrate proper knowledge of safety measures for the class
    • The student will understand the course expectations
    • The student will understand the different types of emergency procedures
    • The student will understand the locations of first aid equipment

  • AME 1020 - Technology Foundations



    Clock Hours: 24

    Delivery Mode
    on-ground

    Course Description:

    Students will be provided general education in reading comprehension, applied mathematics and graphical literacy.



    Student Learning Outcomes:
    Course Competencies:

    • The student will demonstrate prior knowledge of basic reading, math, and graphic literacy skills
    • The student will demonstrate knowledge of basic principles of applied mathematics
    • The student will demonstrate the ability to comprehend a written article
    • The student will demonstrate basic ability to read and understand graphic representations of data
    • The student will meet a standard ability score in each of the aforementioned categories

  • AME 1031 - Safety (CPT Module)



    Clock Hours: 54

    Delivery Mode
    on-ground

    Course Description:

    Students will learn safety practices that are used in industry settings.



    Student Learning Outcomes:
    Course Competencies:

    • The student will be introduced to industrial safety equipment
    • The student will be introduced to industrial safety practices
    • The student will be introduced to industrial safety guidelines
    • The student will be introduced to national safety standards

  • AME 1041 - Quality Practices and Measurements



    Clock Hours: 54

    Delivery Mode
    on-ground

    Course Description:

    Students will learn quality practices and measurements for industrial use.



    Student Learning Outcomes:
    Course Competencies:

    • The student will be introduced to industrial quality equipment
    • The student will be introduced to industrial quality practices
    • The student will be introduced to industrial quality guidelines
    • The student will be introduced to standard industrial measuring equipment
    • The student will be introduced to industrial measurement guidelines

  • AME 1050 - Maintenance Awareness



    Clock Hours: 45

    Delivery Mode
    on-ground

    Course Description:

    Students will learn basic industrial maintenance practices.



    Student Learning Outcomes:
    Course Competencies:

    • The student will be introduced to industrial maintenance equipment
    • The student will be introduced to industrial maintenance practices
    • The student will be introduced to industrial maintenance guidelines
    • The student will be introduced to basic industrial maintenance procedures

     

  • AME 1060 - Manufacturing Process & Production



    Clock Hours: 45

    Delivery Mode
    on-ground

    Course Description:

    Students will learn about manufacturing processes and production techniques that are commonly employed in the industry.



    Student Learning Outcomes:
    Course Competencies:

    • The student will be introduced to basic manufacturing processes
    • The student will determine the differences between types of manufacturing processes
    • The student will be introduced to production techniques employed in industry
    • The student will determine the differences in different production techniques
    • The student will be able to plan for a basic production scenario

  • AME 1070 - Root Cause Analysis



    Clock Hours: 45

    Delivery Mode
    on-ground

    Course Description:

    Students will learn about root cause analysis and how to implement it in various areas of life.



    Student Learning Outcomes:
    Course Competencies:

    • The student will be shown why determining root causes are important to the solving of a problem
    • The student will learn that using root cause can reduce the time and effort needed to get to the cause of a problem
    • The student will be shown different methods of cause analysis and how to use each one
    • The student will be given examples of using root cause analysis in everyday life
    • The student will learn “mistake-proofing” to reduce or eliminate problems

  • AME 1080 - SPC



    Clock Hours: 45

    Delivery Mode
    on-ground

    Course Description:
    SPC


  • AME 1083 - Principles of Lean Manufacturing/Six Sigma



    Clock Hours: 63

    Course Description:
    Students will learn about lean manufacturing and the tools and techniques used to create and improve processes.

    Student Learning Outcomes:
    Course Competencies:

    • The student will be introduced to lean manufacturing
    • The student will be able to define a process
    • The student will demonstrate understanding of DMAIC
    • The student will demonstrate understanding of how to optimize process flow
    • The student will understand how to chart processes and process improvement
    • The student will be able to follow a predefined process for process optimization

     

  • AME 1091 - CAD for 3D Printing



    Clock Hours: 81

    Delivery Mode
    on-line

    Course Description:
    Students will utilize CAD in the AME program to give the student the ability and knowledge to communicate on a technical, engineering level for rapid prototyping, engineering, and reverse engineering.

    Student Learning Outcomes:
    Course Competencies:

    • The student will utilize CAD software to clearly illustrate ideas
    • The student will understand how to model basic 3D objects using CAD
    • The student will understand how to model moderately complex objects using CAD
    • The student will be able to clearly communicate ideas in the form of 3D models

  • AME 1100 - CMM Coordinate Measure Machine



    Clock Hours: 54

    Delivery Mode
    on-ground

    Course Description:

    Students will utilize a CMM to record measurements and produce reports based on the measurements taken to ensure accuracy of a part based on a set of tolerances.



    Student Learning Outcomes:
    Course Competencies:

    • The student will understand basic programming for a CMM
    • The student will understand how to utilize a 3D model in a CMM program
    • The student will understand how to generate a report based on specific measurements
    • The student will understand how to compare a report to a set of predefined measurements

  • AME 1110 - 3D Printing



    Clock Hours: 90

    Course Description:
    Need course description

    Student Learning Outcomes:
    Need course competencies
  • AME 2010 - Basic Mechanical Theory & Lab



    Clock Hours: 42

    Delivery Mode
    on-ground

    Course Description:

    The student will learn how to mount and level motors, assemble gear trains, mathematically calculate gear speeds and horsepower requirements, and safety.



    Student Learning Outcomes:
    Course Competencies:

    • The student will be introduced to “forces” and “motion” as applies to mechanics
    • The student will be introduced to friction and wear in mechanical systems
    • The student will be exposed to principles of work, energy, and power
    • The student will be introduced to fluid mechanics and forces
    • The student will be introduced to simple machines
    • The student will be shown different machine elements and how they relate to each other
    • The student will be introduced to measurements and tools for measurement
    • The student will demonstrate the safe use of hand tools

  • AME 2020 - Basic Hydraulics Theory & Lab



    Clock Hours: 72

    Delivery Mode
    on-ground

    Course Description:
    Basic Hydraulics Theory & Lab


  • AME 2031 - Basic Pneumatics Theory & Lab



    Clock Hours: 48

    Delivery Mode
    on-ground

    Course Description:

    The student will utilize book work and extensive hands on training to gain a good understanding of pneumatic systems and safety.



    Student Learning Outcomes:
    Course Competencies:

    • The student will be introduced to the basic pneumatic equipment common to most systems
    • The student will learn how the various pneumatic modules interact together
    • The student will learn the function of each component in a pneumatic system
    • The student will be able to read a pneumatic print
    • The student will learn to troubleshoot a pneumatic system
    • The student will learn to assemble a pneumatic system to match a print
    • The student will learn to utilize pneumatic cylinders and switches to create a system

  • AME 2040 - Intro to Electrical Motor Control



    Clock Hours: 18

    Delivery Mode
    on-ground

    Course Description:

    The student will learn basic principles of motor control and how to troubleshoot various issues.



    Student Learning Outcomes:
    Course Competencies:

    • The student will use a meter to trace current through a system (electrical /mechanical)
    • The student will locate and diagnose faults in the system
    • The student will be able to repair or replace faulty part
    • The student will ensure the system returns to operational status

  • AME 2051 - Advanced Hydraulic Zero Pressure Test



    Clock Hours: 78

    Delivery Mode
    on-ground

    Course Description:

    The student will learn advanced principles of hydraulics and how to test a system that is not under pressure.



    Student Learning Outcomes:
    Course Competencies:

    • The student will learn to troubleshoot a hydraulic system
    • The student will understand the function of a hydraulic system
    • The student will understand the function of individual hydraulic components
    • The student will learn to assemble a hydraulic system to match a print
    • The student will learn to test a hydraulic system that is not under pressure

  • AME 2060 - 3D Printing & Scanning



    Clock Hours: 94

    Delivery Mode
    on-ground

    Course Description:

    The student will learn the principles of 3D printing and how to accurately use a 3D scanner.



    Student Learning Outcomes:
    Course Competencies:

    • The student will understand how to utilize a filament-based 3D printer
    • The student will understand how to perform maintenance on a filament-based 3D printer
    • The student will understand how to utilize a layer depositing 3D printer
    • The student will understand how to utilize a 3D scanner to create a 3D model

  • AME 2071 - Introduction to Manual Machining Mill and Lathe



    Clock Hours: 78

    Delivery Mode
    on-ground

    Course Description:
    The student will learn the basic principles of manual machining including utilizing a milling machine and lathe.

    Student Learning Outcomes:
    Course Competencies:

    • The student will understand safety practices for manual machining
    • The student will understand how to perform basic operations utilizing a milling machine
    • The student will understand how to perform basic operations utilizing a lathe
    • The student will understand how to utilize a tap and die set

  • AME 3010 - Robotic Theory and Lab I



    Clock Hours: 108

    Delivery Mode
    on-ground

    Course Description:
    Students will learn how to set up basic robot programs and perform basic operations on robotic training system.

    Student Learning Outcomes:
    Course Competencies:

    • The student will be able to list advantages of automated manufacturing systems
    • The student will be able to describe an automated manufacturing system
    • The student will be able to describe inputs to a robotic system
    • The student will be able to control outputs to a robotic system
    • The student will be able to create a program that instructs the robot to go through a series of movements
    • The student will be able to save positions to a program
    • The student will be able to create a flow chart with branching statements
    • The student will be able to create conditional branching statements in a program
    • The student will be able to edit the program to read information from sensors

  • AME 3020 - Robotic Theory and Lab II



    Clock Hours: 150

    Delivery Mode
    on-ground

    Course Description:

    The student will learn how to monitor robot programs, access the effectiveness of a robot program, and follow all safety precautions.



    Student Learning Outcomes:
    Course Competencies:

    • Students will be familiar with safety practices and be able to identify safety devices and their purpose
    • Students will safely startup and shutdown both robot and controller
    • Students will be able to adjust each axis and reset all adjustment as needed
    • Students will be able to locate key components and state their purpose
    • Students will be able to troubleshoot error codes
    • Students will be able to write programs using WINCAPS III programming software
    • Students will be able to troubleshoot programs using the WINCAPS III programming software
    • Students will be able to integrate multiple programs to run as a single program
    • Students will understand how to monitor robot operation from the teach pendant or the programming

     

  • AME 3030 - PLC Theory and Lab I



    Clock Hours: 108

    Delivery Mode
    on-ground

    Course Description:

    Students will understand basic PLC operations and ladder logic instructions.



    Student Learning Outcomes:
    Course Competencies:

    • The student will define what a PLC is, its’ parts, sequence of operation, and general classifications
    •  The student will understand the functions of PLC hardware, describe PLC circuitry, understand inputs and outputs, PLC memory, and support devices
    • The student will understand coding systems, memory designations, and manipulation of binary numbers
    • The student will understand gate functions; and, or, and not functions; convert relay logic to ladder logic; and develop elementary programs that perform logical operations
    • The student will understand “real world” devices, “latch/unlatch” commands, and write PLC instructions from narrative
    • The student will understand TON and TOF control, understand and use timers in logic programs, and program outputs using control bits
    • The student will understand counter instructions, transitional and “one shot” contacts, and use counters and timers in a program
    • The student will understand program control, understand jump instructions, and force instructions
    • The student will understand data manipulation, word level instructions, and data transfer and compare
    • The student will understand Math instructions and apply them to PLC programs
    • The student will understand sequencers and load, event-driven sequence, and shift registers

  • AME 3041 - PLC Project



    Clock Hours: 60

    Delivery Mode
    on-ground

    Course Description:

    This internship course requires students to apply critical thinking, problem-solving, and communications skills to a manufacturing environment with real-life challenges.



    Student Learning Outcomes:
    Course Competencies:

    • The student will demonstrate critical thinking skills required to solve problems
    • The student will demonstrate process improvement skills
    • The student will demonstrate communication skills
    • The student will demonstrate skills related to the manufacturing environment

  • AME 3051 - Injection Molding Theory & Lab I Routsis



    Clock Hours: 144

    Delivery Mode
    on-ground

    Course Description:

    Students will be introduced to injection molding machine components, set up, and process theory.



    Student Learning Outcomes:
    Course Competencies:

    • The student will briefly describe the history of the plastics industry
    • The student will describe the main components of the injection molding machine
    • The student will describe the molding process and assess general costs
    • The student will understand factors that optimize the molding cycle
    • The student will understand the role of the operator in the molding cycle
    • The student will identify and select materials for injection molding
    • The student will understand the basic purposes for parts of the mold
    • The student will be familiar with auxiliary equipment and its’ function
    • The student will recognize secondary operations and equipment used
    • The student will recognize and understand some molding terminology

     

     

  • AME 3061 - Injection Molding Theory & Lab II Routsis



    Clock Hours: 144

    Delivery Mode
    on-ground

    Course Description:

    Students will develop further understanding of injection molding machine components and operations.



    Student Learning Outcomes:
    Course Competencies:

    • The student will state the basic principles of injection molding
    • The student will understand the basic principles of plastics
    • The student will understand the basic injection molding machine operation
    • The student will understand the purpose of the mold in injection molding
    • The student will explain the injection molding machine clamping unit
    • The student will explain the molding machine drive unit
    • The student will explain the injection unit of the molding machine
    • The student will explain the molding process
    • The student will understand basic mold design
    • The student will identify molding defects
    • The student will explain how plastic waste is recycled
    • The student will explain safety issues in injection molding

     

     

  • AME 3071 - Advanced Molding Theory & Lab Routsis



    Clock Hours: 138

    Delivery Mode
    on-ground

    Course Description:
    Students will understand tools for scientific molding and have the ability to optimize processes.

    Student Learning Outcomes:
    Course Competencies:

    • The student will understand mold design principles
    • The student will be able to optimize processes
    • The student will understand basic machine maintenance
    • The student will be able to implement a variety of machine capability studies
    • The student will be able to implement a variety of mold capability studies
    • The student will be able to implement a variety of process capability studies
    • The student will understand the principles of part design

  • AME 3080 - Advanced PLC Theory and Lab



    Clock Hours: 150

    Delivery Mode
    on-ground

    Course Description:

    Students will understand programming using Siemens TIA Portal and have a greater understanding of RSLogix 5000.



    Student Learning Outcomes:
    Course Competencies:

    • The student will understand programming using RSLogix 5000
    • The student will understand basic programming using the TIA Portal
    • The student will understand setting up tags in TIA Portal
    • The student will understand how to set up devices in the TIA Portal
    • The student will demonstrate the differences between TIA Portal and RSLogix 5000
    • The student will understand how to troubleshoot PLC systems utilizing various methods

     

  • AME 4010 - Advanced Robotic Theory & Lab



    Clock Hours: 140

    Delivery Mode
    on-ground

    Course Description:

    Students will understand advanced robotic programming and techniques.



    Student Learning Outcomes:
    Course Competencies:

    • The student will understand how to create a new robot program
    • The student will understand subroutines and their purpose
    • The student will understand how to nest subroutines inside of programs for efficiency
    • The student will understand using visual sensors in a program
    • The student will perform advanced troubleshooting functions on robotic cells

  • AME 4020 - Robotic Maintenance



    Clock Hours: 108

    Course Description:
    Need course description

    Student Learning Outcomes:
    Need course competencies
  • AME 4021 - Robotic Theory and Lab 1



    Clock Hours: 108

  • AME 4030 - Advanced Robotic Program & Troubleshooting



    Clock Hours: 178

    Delivery Mode
    on-ground

    Course Description:

    Students will perform a robotic project that will employ advanced techniques and troubleshooting methods.



    Student Learning Outcomes:
    Course Competencies:

    • The student will understand advanced robotic practices
    • The student will understand advanced troubleshooting tactics
    • The student will understand how to create a complex robot program from start to finish
    • The student will understand how to modify points to modify a robot program to fit their needs

     

  • AME 4041 - Tool and Die



    Clock Hours: 150

    Delivery Mode
    on-ground

    Course Description:

    Students will understand the production and maintenance of molds for use in injection molding.



    Student Learning Outcomes:
    Course Competencies:

    • The student will understand mold design principles
    • The student will understand maintenance procedures for molds
    • The student will perform preventative maintenance on molds
    • The student will create or replace portions of an existing mold
    • The student will understand proper tool and die procedures

  • AME 4050 - PLC Theory and Lab II



    Clock Hours: 108

    Delivery Mode
    on-ground

    Course Description:
    Students will understand programming using RSLogix 5000, setting up connections to PLCs, and creating touch screen interfaces.
     
     


    Student Learning Outcomes:
    Course Competencies:

    • The student will understand the Allen Bradley 5000 series PLC and programming
    • The student will understand different communication systems between the AB 5000 processor and various devices - communication systems like ControlLogix, DeviceNet, and ControlNet
    • The student will understand device tags and how to use them
    • The student will understand how to use the different panels in the 890 PEC-B to simulate various real-world equipment and the programming of the control logic to operate them
    • The student will understand how to create touch screens using a PanelView and use them to operate various devices within the 5000 architecture
    • The student will understand how to troubleshoot PLC systems using the “Fault-Pro” troubleshooting simulator

     

     

  • AME 4060 - Robotic Project



    Clock Hours: 60

    Course Description:
    Need course description

    Student Learning Outcomes:
    Need course competencies
  • AME 4061 - Plastics Robotic Project



    Clock Hours: 60

    Delivery Mode
    on-ground

    Course Description:

    Students will perform a robotic project that will employ multiple techniques and troubleshooting methods.



    Student Learning Outcomes:
    Course Competencies:

    • The student will understand multiple basic robotic practices
    • The student will understand basic troubleshooting tactics
    • The student will employ previously learned techniques to create a program
    • The student will understand how to create a robot program from start to finish
    • The student will understand how to modify points to modify a robot program to fit their needs

     

  • AME 4062 - PLC PLC Robotics Project



    Clock Hours: 60

    Course Description:
    Need course description

    Student Learning Outcomes:
    Need course competencies

Advanced Manufacturing Production Technology

  • AMP 1010 - Career Ready 101 Pre-Test



    Clock Hours: 2

    Delivery Mode
    on-ground

    Industry Certifications National Career Readiness Certificate (NCRC)

    Course Description:
    CareerReady101™ is a digital curriculum (ACT product) used by the Tennessee Colleges of Applied Technology (TCAT) to ensure that students have the requisite skill levels in three core subject areas: Reading, Math, and Critical Thinking. These skills are needed to be successful in the workplace. The courseware is also used to prepare students to take the National Career Readiness Certificate (NCRC) exam. This CareerReady101™ pre-test is used to establish a base-line score for the students. The students will then work on improving their scores later in the program.

    Student Learning Outcomes:
    Course Competencies/Objectives:

    1. To familiarize the student to the CareerReady101™ courseware
    2. To obtain an initial CareerReady101™ score in the three (3) required areas: Reading, Math, and Locating Information.

    Key Train - Applied Mathematics

    Applied Mathematics Skills

    The Applied Mathematics skill involves the application of mathematical reasoning to work-related problems. The assessment requires the examinee to set up and solve the types of problems and do the types of calculations that actually occur in the workplace. This assessment is designed to be taken with a calculator. As on the job, the calculator serves as a tool for problem solving. A formula sheet that includes, but is not limited to, all formulas required for the assessment is provided.

    Level 3

    Problems at Level 3 measure the examinee’s skill in performing basic mathematics operations (addition, subtraction, multiplication, and division) and conversions from one form to another, using whole numbers, fractions, decimals, or percentages. Solutions to problems at Level 3 are straightforward, involving a single type of mathematics operation. For example, the examinee might be required to add several numbers or to calculate the correct change in a simple financial transaction.

    Level 4

    Problems at Level 4 measure the examinee’s skill in performing one or two mathematical operations, such as addition, subtraction, or multiplication, on several positive or negative numbers. (Division of negative numbers is not covered until Level 5.) Problems may require adding commonly known fractions, decimals, or percentages (e.g., ?, .75, 25%), or adding three fractions that share a common denominator. At this level, the examinee is also required to calculate averages, simple ratios, proportions, and rates, using whole numbers and decimals. Problems at this level require the examinee to reorder verbal information before performing calculations. For example, the examinee may be required to calculate sales tax or a sales commission, or to read a simple chart or graph to obtain the information needed to solve a problem.

    Level 5

    Problems at Level 5 require the examinee to look up and calculate single-step conversions within English or non-English systems of measurement (e.g., converting from ounces to pounds or from centimeters to meters) or between systems of measurement (e.g., converting from centimeters to inches). These problems also require calculations using mixed units (e.g., hours and minutes). Problems at this level contain several steps of logic and calculation. The examinee must determine what information, calculations, and unit conversions are needed to find a solution. For example, the examinee might be asked to calculate perimeters of basic shapes, to calculate percent discounts or mark-ups, or to complete a balance sheet or order form.

    Level 6

    Problems at Level 6 measure the examinee’s skill in using negative numbers, fractions, ratios, percentages, and mixed numbers in calculations. For example, the examinee might be required to calculate multiple rates, to find areas of rectangles or circles and volumes of rectangular solids, or to solve problems that compare production rates and pricing schemes. The examinee might need to transpose a formula before calculating or to look up and use two formulas in conversions within a system of measurement. Level 6 problems may also involve identifying and correcting errors in calculations, and generally require considerable set-up.

    Level 7

    Problems at Level 7 require multiple steps of logic and calculation. For example, the examinee may be required to convert between systems of measurement that involve fractions, mixed numbers, decimals, or percentages; to calculate multiple areas and volumes of spheres, cylinders, and cones; to set up and manipulate complex ratios and proportions; or to determine the better economic value of several alternatives. Problems may involve more than one unknown, nonlinear functions, and applications of basic statistical concepts (e.g., error of measurement). The examinee may be required to locate errors in multiple-step calculations. At this level, problem content or format may be unusual, and the information presented may be incomplete or implicit, requiring the examinee to derive the information needed to solve the problem from the setup.

     

     

    Key Train  - Reading for Information

    Level 3

    Questions at Level 3 measure the examinee’s skill in reading short, uncomplicated passages that use elementary vocabulary. The reading materials include basic company policies, procedures, and announcements. All of the information needed to answer the questions are stated clearly in the reading materials, and the questions focus on the main points of the passages. At this level, the wording of the questions and answers are similar or identical to the wording used in the reading materials. Questions at Level 3 require the examinee to (1) identify uncomplicated key concepts and simple details; (2) recognize the proper placement of a step in a sequence of events, or the proper time to perform a task; (3) identify the meaning of words that are defined within the passage; (4) identify the meaning of simple words that are not defined within the passage; and (5) recognize the application of instructions given in the passage to situations that are described in the passage.

    Level 4

    At Level 4, the reading passages are slightly more complex than those at Level 3. They contain more detail and describe procedures that involve a greater number of steps. Some passages describe policies and procedures with a variety of factors that must be considered in order to decide on appropriate behavior. The vocabulary, while elementary, contains words that are more difficult than those at Level 3. For example, the word “immediately” may be used at this level, whereas at Level 3 the phrase “right away” would be used. At this level, the questions and answers are paraphrased from the passage. In addition to the skills tested at the preceding level, questions at Level 4 require the examinee to (1) identify important details that are less obvious than those in Level 3; (2) recognize the application of more complex instructions, some of which involve several steps, to described situations; (3) recognize cause-effect relationships; and (4) determine the meanings of words that are not defined in the reading material.

    Level 5

    Passages at the Level 5 are more detailed, more complicated, and cover broader topics than those at Level 4. Words and phrases may be specialized (e.g., jargon and technical terms), and some words may have multiple meanings. Questions at this level typically call for applying information given in the passage to a situation that is not specifically described in the passage. All of the information needed to answer the questions is stated clearly in the passages, but the examinee may need to take several considerations into account in order to choose the correct responses. In addition to the skills tested at the preceding levels, questions at Level 5 require the examinee to (1) identify the paraphrased definition of a technical term or jargon that is defined in the passage; (2) recognize the application of jargon or technical terms to stated situations; (3) recognize the definition of an acronym that is defined in the passage; (4) identify the appropriate definition of a word with multiple meanings; (5) recognize the application of instructions from the passage to new situations that are similar to those described in the reading materials; and (6) recognize the application of more complex instructions to described situations, including conditionals and procedures with multiple steps.

    Level 6

    Passages at Level 6 are significantly more difficult than those at the previous level. The presentation of the information is more complex; passages may include excerpts from regulatory and legal documents. The procedures and concepts described are more elaborate. Advanced vocabulary, jargon, and technical terms are used. Most information needed to answer the questions correctly is not clearly stated in the passages. The questions at this level require examinees to generalize beyond the stated situation, to recognize implied details, and to recognize the probable rationale behind policies and procedures. In addition to the skills tested at the preceding levels, questions at Level 6 require the examinee to (1) recognize the application of jargon or technical terms to new situations; (2) recognize the application of complex instructions to new situations; (3) recognize, from context, the less common meanings of a word with multiple meanings; (4) generalize from the passage to situations not described in the passage; (5) identify implied details; (6) explain the rationale behind a procedure, policy or communication; and (7) generalize from the passage to a somewhat similar situation.

    Level 7

    The questions at level 7 are similar to those at Level 6 in that they require the examinee to generalize beyond the stated situation, to recognize implied details, and to recognize the probable rationale behind policies and procedures. However, the passages are more difficult: the density of information is higher, the concepts are more complex, and the vocabulary is more difficult. Passages include jargon and technical terms whose definitions must be derived from context. In addition to the skills tested at the preceding levels, questions at Level 7 require the examinee to (1) recognize the definitions of difficult, uncommon jargon or technical terms, based on the context of the reading materials; and (2) figure out the general principles underlying described situations and apply them to situations neither described in nor completely similar to those in the passage.

    Reading for Information Skills

    The Reading for Information skill involves reading and understanding work-related instructions and policies. The reading passages and questions in the assessment are based on the actual demands of the workplace. Passages take the form of memos, bulletins, notices, letters, policy manuals, and governmental regulations. Such materials differ from the expository and narrative texts used in most reading instruction, which are usually written to facilitate reading. Workplace communication is not necessarily well-written or targeted to the appropriate audience. Because the Reading for Information assessment uses workplace texts, the assessment is more reflective of actual workplace conditions.

     

    Key Train - Locating Information

    Level 3

    Questions at Level 3 are based on elementary workplace graphics such as simple order forms, bar graphs, tables, flowcharts, and floor plans. Questions at Level 3 require the examinee to (1) find one or two pieces of information in these types of elementary graphics; and (2) fill in one or two pieces of information that are missing from these types of elementary graphics.

    Level 4

    Questions at Level 4 are based on straightforward workplace graphics such as basic order forms, line graphs, tables, instrument gauges, maps, flowcharts, and diagrams. In addition to the skills tested at the preceding level, questions at Level 4 require the examinee to (1) find several pieces of information in these types of graphics; (2) summarize and/or compare information and trends in a single graphic; and (3) summarize and/or compare information and trends presented in more than one workplace graphic, such as a charge slip and an invoice showing related information. In order to accomplish this, the examinee must determine the relationship among the graphics.

    Level 5

    Questions at Level 5 are based on complicated workplace graphics, such as detailed forms, tables, graphs, maps, instrument gauges, and diagrams. In addition to the skills tested at the preceding level, questions at Level 5 require the examinee to (1) summarize and/or compare information and trends in a single graphic; and (2) summarize and/or compare information and trends presented in more than one workplace graphic, such as a bar chart and a data table showing related information. In order to accomplish this, the examinee must sort through distracting information.

    Level 6

    Questions at Level 6 are based on complex workplace graphics which are difficult to use because of the great amount of information they contain and/or because of their challenging presentations. These graphics include very detailed graphs, charts, tables, forms, maps, and diagrams. In addition to the skills tested at the preceding level, questions at Level 6 require the examinee to (1) draw conclusions from the information presented in these types of graphics; (2) apply information from these types of graphics to specific situations; and (3) make decisions and/or predictions requiring judgment based on the information presented in these types of graphics. In order to accomplish this, the examinee must analyze the data within the graphics.

    Locating Information Skills

    The Locating Information skill involves using information taken from workplace graphics such as diagrams, floor plans, tables, forms, graphs, charts, and instrument gauges. Examinees are asked to locate, insert, compare, and summarize information contained in one graphic or in a group of related graphics. At the highest level, examinees are asked to make decisions and draw conclusions based on information contained.

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