ADMN 1308 - Office Procedures

Credit hours: 3

Course Description:
The student will learn job functions that are common to most offices including scheduling appointments, processing incoming/outgoing communications and using telecommunications systems/services to accomplish tasks and follow procedures. The course is designed to teach problem solving and creative thinking from the perspective of an administrative office manager while maintaining the principles of human relations, ethics and legal perspectives.

Student Learning Outcomes:
The successful learner will be able to:

Critique case situations conducive to real world situations that require problem - solving skills and knowledge gained from human relations skills and communication methods.
Research and present data related to the role of administrative tasks and office procedures.
Demonstrate the ability to perform office based projects through the use of computer applications.
Define the role and prioritize the functions of management in the workplace.
Identify workplace issues that affect job performance.
Define ethics and ethical behavior.