CITC 1335 - Service Management for IT

Credit hours: 3

Course Description:
Introduces students to the crucial universal success skills required in successful careers. Topics include verbal communication, written communication, problem-solving and decision-making, ITIL, teamwork and team building, and professionalism.

Student Learning Outcomes:
Students will be able to:

Demonstrate and improve verbal and written communication skills appropriate for formal and informal situations in the workplace.
Identify, define, and solve problems in individual and group situations.
Define, build, and lead teams within a simulated business setting.
Identify the components of ITIL and explain how they can be used to enhance the quality of IT service management within an organization.