QLTS 1110 - Communication in LTSS

Credit hours: 1

Course Description:
This course is designed to introduce the learner to the fundamentals of communication. The learner will gain knowledge of the different types of communication including verbal, nonverbal, written, and active listening. This includes recognizing the key elements of the communication process and applying the techniques needed to put them into practice in the field. The ability to use clear and effective communication is important to build trusting and productive relationships with the individual supported, their families, co-workers, and community members. The learner will have the opportunity to apply these new skills in the various Long Term Services & Supports service settings.

Student Learning Outcomes:
This course prepares the DSW to know and do the following:

Identify effective strategies for communication with a variety of audiences, including choosing the most effective medium for communication.
Use positive and respectful verbal, non-verbal and written communication in a way that can be understood by the individual, and actively listens and responds to him or her in a respectful, caring manner.
Explain services and service terms to the individual being supported and his or her family members.
Communicate with the individual and his or her family in a respectful and culturally appropriate way.