AOT 1060 - Email Essentials
Clock Hours: 30
Delivery Mode
on-ground
Industry Certifications Microsoft Office Specialist in one or more Microsoft Office Programs; or Microsoft Office Specialist Expert in Word Expert or Excel Expert level.
Course Description:
This course is designed to introduce the student to managing and creating professional email communications including composing, reading and responding to emails, managing time using calendars and scheduling tools, organizing and managing contacts, and creating and assigning tasks. Students will use Microsoft Office as a model software to develop skills which are applicable to other email management applications.
Student Learning Outcomes:
1. Send, receive, and manage email messages.
2. Learn proper email etiquette, formatting, grammar, punctuation, and proofreading
3. Manage contact information to import contacts, edit contact information, share contacts, and create and manage contact groups.
4. Customize the Outlook interface to personalize to your specific business needs.
5. Configure mail settings to specify default fonts, reply message settings, and signatures.
6. Perform search operations to create search folders, messages, calendar items, contacts, tasks, and the advanced find options.
7. Print and save messages, calendars, contacts, task information, and attachments. Approved September 2023
8. Create and manage messages by adding/removing message attachments, using CC and BCC, using @mentions, forwarding/replying, and setting the importance/sensitivity of outgoing messages.
9. Insert message content to include hyperlinks, images, and adding signatures
10. Organize and manage messages to sort messages, creating folders, categorizing messages, flagging messages, and ignoring conversations.
11. Create, organize, and manage calendars, appointments, meetings, and events.
12. Create and manage contact records and groups.
13. Print messages, calendars, contacts, and task information.
14. Save messages and message attachments.
15. Create and manage tasks
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