CITC 2336 - System Troubleshooting

Credit hours: 3

Course Description:
This course elevates computer system skills in areas of error detection, issue identification, technical research, solution development, and problem resolution. The student will develop an authentic perspective as an industry professional; interviews, simulations, checklists, community contacts, on-site visits and other interactions often occur to supplement class labs and group discussions.

Student Learning Outcomes:
Students will be able to:

Identify basic troubleshooting procedures and demonstrate process of eliciting problem symptoms from tech support customers.
Analyze situations to isolate problems and determine issues to be considered when upgrading individual PCs, entire organizations and networked/remotely connected systems.
Recognize common issues, and use research skills to select appropriate tools and procedures to infer the most likely causes and solutions.
Identify printer technologies, interfaces, and options/upgrades for different printer manufacturers.
Compare IDE, SCSI and SATA technologies and install, partition and format hard disk drives.