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CNT 2016 - Software Support (Core 2)


Clock Hours: 126

Delivery Mode
on-ground

Prerequisites: Completion of 1st Trimester

Industry Certifications CompTIA A+ Certification

Course Description:
This course is the second component to the CompTIA A+ Examination objectives. Students will learn how to troubleshoot software issues on the PC. In addition, they will learn installation processes for Windows, Mac, and Linux. Students will also learn procedures for configuring the Operating System to perform certain functions.

Student Learning Outcomes:
  1. Compare and contrast the features and requirements of various Microsoft Operating Systems.
  2. Given a scenario, install and configure the operating system using the most appropriate method.
  3. Given a scenario, use appropriate command line tools.
  4. Given a scenario, use appropriate operating system features and tools.
  5. Given a scenario, use Control Panel utilities.
  6. Setup and configure Windows networking on a client/desktop.
  7. Perform preventive maintenance procedures using appropriate tools.
  8. Explain the difference among basic OS security settings.
  9. Explain the basics of client-side virtualization.
  10. Apply and use common prevention methods.
  11. Compare and contrast common security threats.
  12. Implement security best practices to secure a workstation.
  13. Given a scenario, use the appropriate data destruction/disposal method.
  14. Given a scenario, secure a SOHO wireless network.
  15. Given a scenario, secure a SOHO wired network.
  16. Explain the basic features of mobile operating systems.
  17. Establish basic network connectivity and configure email.
  18. Compare and contrast methods for securing mobile devices.
  19. Compare and contrast hardware differences in regards to tablets and laptops.
  20. Execute and configure mobile device synchronization.
  21. Given a scenario, explain the troubleshooting theory.
  22. Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
  23. Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
  24. Given a scenario, troubleshoot common video and display issues.
  25. Given a scenario, troubleshoot wired and wireless networks with appropriate tools.
  26. Given a scenario, troubleshoot operating system problems with appropriate tools.
  27. Given a scenario, troubleshoot common security issues with appropriate tools and best practices.
  28. Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures.