May 02, 2024  
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Course/Program Inventory

ITM 1060 - Customer Service and Support


Clock Hours: 12

Delivery Mode
on-ground

Prerequisites: ITM-1050 Hardware and Troubleshooting

Course Description:
This course is designed to prepare students for customer service and support in the help desk environment.

Student Learning Outcomes:
Course Competencies:

  1. Discuss and explain ethics in customer service
  2. Discuss and demonstrate Phone Etiquette
  3. Explain and participate in Change Management Systems
  4. Discuss handling the difficult customer
  5. Discuss problem escalation