May 01, 2024  
Course/Program Inventory 
    
Catalog Navigation
  Catalog Home
  All Courses
  Community College Course Inventory
  Community College Common Course Libraries
  TCAT Course Inventory
  TCAT Program Inventory
  Articulation Agreements
  Tennessee Transfer Pathways
  TCAT to CC Articulation Brochure
HELP
Course/Program Inventory

ITM 1070 - A+ Certification Preparation


Clock Hours: 176

Delivery Mode
on-ground

Prerequisites: ITM-1060 Customer Service and Support

Industry Certifications Computer Technology Industry Association (CompTIA) A+ This course covers both the hardware and software portions of the exam.

Course Description:
While covering CompTIA’s objectives for A+, students also work with workstation configuration, server configuration, printer configuration, NASs, network hardware, firewalls, switches, VPNs, secure network configuration, mobile device configuration along and troubleshooting each of these areas. The certification for this course can be taken to meet IAT Standards Level I of DoD 8570.1.   This course covers the hardware and software exams for CompTIA’s A+ certification.

Student Learning Outcomes:
Course Competencies:

A+ Hardware

  1. Given a scenario, configure settings and use BIOS/UEFI tools on a PC
  2. Explain the importance of motherboard components, their purpose and properties.
  3. Compare and contrast various RAM types and their features
  4. Install and configure PC expansion cards.
  5. Install and configure storage devices and use appropriate media.
  6. Install various types of CPUs and apply the appropriate cooling methods.
  7. Compare and contrast various PC connection interfaces, their characteristics and purpose.
  8. Install a power supply based on given specifications
  9. Given a scenario, select the appropriate components for a custom PC configuration to meet customer specifications or needs
  10. Compare and contrast types of display devices and their features
  11. Identify common PC connector types and associated cables
  12. Install and configure common peripheral devices.
  13. Install SOHO multifunction device/printers and configure appropriate settings.
  14. Compare and contrast differences between the various print technologies and the associated imaging process.
  15. Given a scenario, perform appropriate printer maintenance.
  16. Identify the various types of network cables and connectors.
  17. Compare and contrast the characteristics of connectors and cabling
  18. Explain the properties and characteristics of TCP/IP.
  19. Explain common TCP and UDP ports, protocols and their purpose
  20. Compare and contrast various WiFi networking standards and encryption types.
  21. Given a scenario, install and configure SOHO wireless/ wired router and apply appropriate settings.
  22. Compare and contrast Internet connection types, network types and their features.
  23. Compare and contrast network architecture devices, their functions and features.
  24. Given a scenario, use appropriate networking tools
  25. Install and configure laptop hardware and components.
  26. Explain the function of components within the display of a laptop.
  27. Given a scenario, use appropriate laptop features.
  28. Explain the characteristics of various types of other mobile devices
  29. Compare and contrast accessories and ports of other mobile devices.
  30. Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
  31. Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
  32. Given a scenario, troubleshoot common video, projector and display issues.
  33. Given a scenario, troubleshoot wired and wireless networks with appropriate tools.
  34. Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.
  35. Given a scenario, troubleshoot printers with appropriate tools.

A+ Software

  1. Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10)
  2. Given a scenario, install Windows PC operating systems using appropriate methods.
  3. Given a scenario, apply appropriate Microsoft command line tools.
  4. Given a scenario, use appropriate Microsoft operating system features and tools.
  5. Given a scenario, use Windows Control Panel utilities.
  6. Given a scenario, install and configure Windows networking on a client/desktop.
  7. Perform common preventive maintenance procedures using the appropriate Windows OS tools.
  8. Identify common features and functionality of the Mac OS and Linux operating systems.
  9. Given a scenario, set up and use client-side virtualization.
  10. Identify basic cloud concepts.
  11. Summarize the properties and purpose of services  provided by networked hosts
  12. Identify basic features of mobile operating systems.
  13. Install and configure basic mobile device network connectivity and email.
  14. Summarize methods and data related to mobile device synchronization
  15. Identify common security threats and vulnerabilities.
  16. Compare and contrast common prevention methods.
  17. Compare and contrast differences of basic Windows OS security settings.
  18. Given a scenario, deploy and enforce security best practices to secure a workstation.
  19. Compare and contrast various methods for securing mobile devices.
  20. Given a scenario, use appropriate data destruction and disposal methods.
  21. Given a scenario, secure SOHO wireless and wired networks.
  22. Given a scenario, troubleshoot PC operating system problems with appropriate tools.
  23. Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices.
  24. Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools.
  25. Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools.
  26. Given a scenario, use appropriate safety procedures.
  27. Given a scenario with potential environmental impacts, apply the appropriate controls.
  28. Summarize the process of addressing prohibited content/ activity, and explain privacy, licensing and policy concepts.
  29. Demonstrate proper communication techniques and professionalism
  30. Given a scenario, explain the troubleshooting theory.