ITM 0003 - Worker Characteristic

Clock Hours: 6

Delivery Mode
on-ground

Course Description:
Worker Characteristics is designed to prepare students to understand and practice soft skills and worker ethics in the workplace.

Student Learning Outcomes:
Student will demonstrate the following worker ethics while enrolled at the Tennessee College of Applied Technology:

Attendance: Attends class; arrives/leaves on time; notifies instructor in advance of planned absences. (For online courses: completes assignments on time; notifies instructor of planned absences.)
Character: Displays loyalty, honesty, trustworthiness, dependability, reliability, initiative, self-discipline, and self-responsibility.
Teamwork: Works collaboratively with others toward a common goal in a respectful and cooperative manner; participates appropriately as a team member.
Appearance: Displays appropriate dress, grooming, hygiene, and etiquette. (For online: Follows netiquette rules; respectful of others in written and oral communication.)
Cooperation: Handles criticism, conflicts and complaints appropriately; works well with others.
Productivity: Completes tasks assigned efficiently, effectively, and timely; demonstrates problem-solving capabilities.
Organization: Prioritizes and manages time and resources effectively; demonstrates flexibility in handling change; follows directions and procedures for the work environment.
Communication: Displays appropriate nonverbal (eye contact, body language) written, and oral (listening, telephone etiquette, grammar) skills.
Attitude: Demonstrates a positive outlook; demonstrates mannerly behavior; follows chain of command.
Respect: Tolerates other points of view; acknowledges and appreciates rights of others; has regard for diversity.