MDA 1020 - Administrative Procedures I
Clock Hours: 95
Delivery Mode
on-ground
Course Description:
This course introduces the basic concepts of administrative medical assisting. The student develops essential skills required for the typical medical office in the areas of keyboarding, computer literacy, patient reception, appointment monitoring and scheduling, medical records preparation and maintenance, developing written correspondence, and mail processing. Students will have opportunities to practice manual and computerized information management.
Student Learning Outcomes:
UNIT #1 TECHNOLOGY AND WRITTEN COMMUNICATION
- Compose profession correspondence using electronic technology: Compose a professional business letter
- Compose a professional email
UNIT #2 TELEPHONE TECHNIQUES
- Demonstrate professional telephone techniques
- Document telephone messages
UNIT #3 SCHEDULING APPOINTMENTS AND PATIENT PROCESSING
- Using Electronic software manage appointment scheduling of an established patient
- Using electronic software schedule a new patient
- Create a new patient brochure
- Establish an appointment matrix
- Schedule a patient procedure
UNIT #4 DAILY OPERATIONS IN THE ABULATORY CARE SETTING
- Perform an inventory of supplies
- Prepare a purchase order
UNIT #5 THE HEALTH RECORD
- Create a patient Health Record, Register a New Patient in the Practice Management Software
- Discuss Organization of a Paper Health Records and Filing of Patient Health Records
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