| |
May 05, 2024
|
|
|
|
|
MOA 1070 - Business Communications
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
The Business Communications course is designed to give students a comprehensive overview of communication, its scope and importance in business, and the role of communication in the healthcare field. Students taking this course will gain practical experience in workplace communication, both written and oral. They will practice common types of business writing, such as the memoranda, business letter, email, and report. They will also review their basic writing skills to gain greater mastery of grammar, mechanics, and style. Students will learn techniques for writing informational, persuasive, sales, employment, good news, and bad news communications. They will also learn how to effectively to communicate both inside and outside of their organization. Students also will gain deeper knowledge of how technology, such as the Web and mobile devices, can improve business communications.
Student Learning Outcomes:
Upon completion of this course, the student will be able to:
- Demonstrate with an example the importance of communication to business.
- Identify ethical, legal, and cultural issues affecting business communication.
- Utilize analytical and problem-solving skills appropriate to business communication.
- Demonstrate effective listening and speaking skills.
- Apply principles of effective writing to business and healthcare applications including correct spelling and punctuation and appropriate content, style, and form.
- Compose and revise accurate business documents using computer technology.
- Write business messages and documents with clarity and precision.
- Create written messages so each idea flows smoothly into the next.
- Use words, phrases and clauses to have messages interpreted correctly.
- Produce and distribute effective business messages (positive, negative, persuasive, etc.).
- Produce and distribute professional business documents (letters, newsletters, memos, reports, email, and résumés).
- Communicate via electronic mail, Internet, and other technologies.
- Show how to research and organize information in a report or proposal.
- Prepare and organize an effective formal presentation (written or oral).
- Deliver an effective oral business presentation using appropriate technology.
- Effectively use email and videoconferencing tools appropriately in the healthcare and business context.
- Describe what one can do to effectively communicate across cultures.
|
|
