MOA 1080 - Externship

Clock Hours: 40

Delivery Mode
on-ground

Prerequisites: MOA 0001, MOA 1010, MOA 1020, MOA 1030, MOA 1040, MOA 1050, MOA 1060, and MOA 1070

Industry Certifications National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA)

Course Description:
The Externship course allows students to gain hands-on practice in a healthcare facility performing the administrative tasks they will encounter in the medical front office.

Student Learning Outcomes:
Upon completion of this course, the student will be able to:

Utilize basic knowledge and understanding of conﬁdentiality and HIPAA regulations while performing administrative activities in the healthcare setting.
Schedule patient appointments according to ofﬁce rules based on patient need, facility availability, and physician preference.
Schedule inpatient and outpatient admissions and procedures.
Prepare a daily patient list.
File medical records.
Complete daily bank deposit ticket.
Reconcile a bank statement.
Post entries on a daily ledger sheet.
Perform accounts receivable and accounts payable procedures.
Prepare monthly patient bills.
Perform collection procedures.
Processes daily balances and deposits.
Process refunds.
Post nonsufﬁcient fund checks.
Post collection agency payments.
Acquire preauthorization for procedures, managed care referrals, and pre-certiﬁcations.
Apply the correct procedural and diagnosis codes for services provided.
Prepare an insurance claim form for Medicare, Medicaid, managed care carrier, and private health insurance carrier.
Use a fee schedule to correctly calculate payment for services.
Record a variety of telephone messages left on an answering machine.
Set up and maintain patient ﬁles.
Perform inventory of equipment.
Perform routine maintenance of administrative equipment.
Transcribe dictation from several people consisting of medical documents and general correspondence.
Demonstrate understanding of the Electronic Health Record (EHR).
Exhibit ability to obtain information from the Electronic Health Record (EHR).
Apply legal and ethical principles in healthcare.
Reflect respect for self and others through dress, identification of self and role, and through the notification of tardiness/absences.
Communicate effectively verbally, nonverbally, in writing and/or through information technology.
Communicate information pertinent to patient care to appropriate personnel.
Use language expected of a professional when communicating with other professionals.
Utilize therapeutic communication techniques when communicating with patients and their families.