May 05, 2024  
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Course/Program Inventory

PHL 1050 - Customer Service and Interpersonal Skills


Clock Hours: 15

Delivery Mode
on-ground

Prerequisites: Phlebotomy Procedures

Course Description:
Incorporated in this section are ways to communicate (verbally and non-verbally) in a professional manner with patients, family members, doctors, nurses, and lab personnel; address procedures for working with Pediatrics, Geriatrics or combative patients so they feel good about the services received (public relations).

Student Learning Outcomes:
  1. The student will demonstrate the importance of how to communicate and write on a professional level.
  2. The student will demonstrate how to explain a procedure.
  3. The student will demonstrate how to be service minded, and show they have an understanding of general public relations in regards to their patients.