PPT 2070 - Career Skills

1. Understanding the importance of team mission and goals
2. Understanding the roles team members have in a team
3. Recognizing behaviors that support building relationships with team members
4. Understanding the stages of team development so you can best contribute to a team
5. Recognizing that diversity in skills, experience, and background in team members can strengthen a team
6. Identifying effective communication techniques for team members

B. Teamwork 2

1. Decision making and problem solving techniques
2. Working in empowered teams
3. Removing barriers to effective communications
4. Behaviors needed for different types of teams
5. Managing conflict and focusing on problems, not personalities

C. Business Communications

1. Understanding content
2. Conditions & channels
3. Comprehension and achievement

D. Interpersonal Communications

1. Make up of communication (sender, receiver, message, channel, barriers, and responses).
2. Communicating more effectively
3. Minimizing frustration
4. Productive workplace
5. Connection leads to understanding

E. Time Management

1. Plan and organize your work
2. Set and manage priorities
3. Identify and overcome procrastination 
4. Successfully manage tasks and projects

F. Self-Management

1. Set goals and how to achieve them 
2. Balance work and personal responsibilities
3. Manage emotions and behavior 
4. Cope with stress and change

G. Employer Expectations

1. Understand the importance of work ethic
2. Develop acceptable work behaviors
3. Positive personal presentation
4. Following rules and procedures
5. Fitting in at work
6. Counterproductive behaviors

H. Job Performance Factors

1. Understand the essential elements of personal attitude and the impact or correlation that attitude can have on job performance and ultimately your career success or failure. 
2. Gain a better understanding of what it means to be dependable and responsible in a workplace setting and the lasting consequences of failing to follow through with these behaviors. 
3. Understand the importance of taking the initiative and the role of perseverance and how they relate to personal accountability. 
4. Learn to be more adaptable and flexible, especially when faced with new assignments, procedures, or equipment, as well as understanding when it is ok to say no. 
5. Recognize the importance of learning and skills development within your field, including the concepts of continuous, progressive, and evolving education.

I. Customer Service

1. Define customer service 
2. Identify the difference between customer service as a philosophy and customer service as an organization 
3. Recognize customer service as the responsibility of everyone in the organization 
4. Understand the differences and similarities between internal and external customers 
5. Identify the customer service skills that matter most

J. Problem Solving and Critical Thinking

1. Consider four basic questions to ask when solving problems 
2. Learn to appreciate and identify the range of problem variables 
3. Gain an understanding of the role and importance of problem solving in today’s workplace 
4. Identify common types of workplace problems 
5. Consider problem solving as a cognitive psychological process 
6. Gain an understanding of common cognitive barriers that interfere with problem solving