RHT 3030 - Advanced Hospitality and Tourism Concepts
Clock Hours: 163
Delivery Mode
on-ground
Prerequisites: RHT2040
Industry Certifications American Hotel & Lodging Association Certified Hospitality & Tourism Management Professional
Course Description:
Complete a 100-hour, on-site workplace requirement in a qualifying position. A qualifying position is defined as working, whether paid or unpaid, in the hospitality industry. Hospitality industry is defined by four categories: Accommodations, Food & Beverage, Transportation, or Attractions. Working can take the form of an internship, volunteer work, or paid employment. Simulations may be considered in lieu of on-site requirement. Portfolios are useful testaments to knowledge.
Student Learning Outcomes:
Course Competencies:
A. Work Habits
1. Interact with others in a courteous and tactful manner
2. Cooperate with others and work well in a team
3. Accept individual differences
4. Show up for work on time and be prepared for work
5. Complete assigned tasks on time
6. Follow written and oral instructions
7. Demonstrate honesty and accept responsibility for personal actions
8. Ask for help when needed
9. Accept supervision willingly
10. Manage time effectively
11. Follow safety rules and regulations
12. Use effective communication skills
13. Greet people in an appropriate manner
14. Maintain a well-groomed professional appearance
B. Guest Service
1. Be authentic in guest interactions
2. Use intuition and be attentive to the information shared by guests
3. Find empathy with guests and relates to guest needs
4. Make each guest feel special and welcome
5. Find ways to surprise guests to make their experience more enjoyable
6. Follow through and deliver personal attention to guests
7. Show initiative and add personal touches to engage with guests
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