TCT 1041 - Customer Service

Clock Hours: 18

Delivery Mode
on-ground

Industry Certifications ETA CSS certification http://www.eta-i.org/additional_certifications.html#CSS

Course Description:
The Customer Service Specialist (CSS) is a certification that validates one’s work skills through employability concepts. Though developed to meet the role of an evolving service-oriented electronics technician, CSS is relevant to every industry, employer and employee. Topics included are safety, ethics, respect, teamwork, communication, telephone and email techniques, problem solving, interpersonal relationships, and sales and marketing.

Student Learning Outcomes:
(exhaustive list available at: http://www.eta-i.org/comps/CSS_comps.pdf)

Objectives and Values of World Class Customer Service
Customer Service Quality and Techniques
Communications
Using Social and Professional Media Sites Responsibly
Marketing
Safety, Environmental and Health
Professionalism and Ethics
Workplace Interpersonal Relationships, Emotions and Conflict
Teams and Teamwork
Business Leadership
Company Policy, Rules and Loyalty
Association Membership and Certification
Record Keeping and Documentation
Employee Job Description, Career Plans and Evaluation
0 Independent Contractor Status
Workers Legal Responsibilities