TCT 1090 - Telephony

Clock Hours: 72

Delivery Mode
on-ground

Industry Certifications C-Tech: Voice Communications Specialist
(https://ctechprograms.com/programs/certified-training-programs/)

Course Description:
Students will master the basics of fiber optic cabling, theory, installation, construction, and troubleshooting using C-Tech workstations. Up-to-date industry standards and real world workplace simulations are also a large part of the curriculum.

Student Learning Outcomes:

Introduction to Telephone Key Systems trainer
Telephones and Key System Theory
Key Systems familiarization
System Telephone and common features
Key System Programming
Key Centralized Programming
Office Management Features Phone Systems
Key System Setup, Maintenance, and Troubleshooting
Voice Mail Overview
Triangle Method of Programming Voicemail
Programming Voicemail, Personal Mailbox, Automated Attendant, and Voicemail Telephone Management
Programming Out-calling/Troubleshooting
How to use the Voice Messaging PC card
Voice Over Internet Protocol theory and practical demonstration (VoiP)