CIT 2005 - Computer Systems Support Foundations
Clock Hours: 210
Delivery Mode
on-ground
Prerequisites: CIT 1020 - Computer Concepts
CIT 1040 - Introduction to Operating Systems
CIT 1050 - Computer Hardware Foundations
Industry Certifications CompTIA A+ 220-901 Computer Systems Trouble Shooting
Course Description:
This course covers installing and configuring operating systems including Windows, IOS, Android, Apple OS X, and Linux. It also address security, the fundamentals of cloud computing and operational procedures.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
1. Compare and contrast various features and requirements of Microsoft Operating Systems.
2. install Windows PC operating systems using appropriate methods
3. apply appropriate Microsoft command line tools
4. use appropriate Microsoft operating system features and tools
5. Use Windows Control Panel utilities.
6. Install and configure Windows networking on a client/desktop.
7. Perform common preventive maintenance procedures using the appropriate Windows OS tools.
8. Identify common features and functionality of the Mac OS and Linux operating systems.
9. set up and use client-side virtualization
10. Summarize the properties and purpose of services provided by networked hosts.
11. Identify basic cloud concepts
12. Identify basic features of mobile operating systems
13. Install and configure basic mobile device network connectivity and email.
14. Summarize methods and data related to mobile device synchronization.
15. Identify common security threats and vulnerabilities
16. Compare and contrast common prevention methods.
17. Compare and contrast differences of basic Windows OS security settings.
18. deploy and enforce security best practices to secure a workstation
19. Compare and contrast various methods for securing mobile devices.
20. Use appropriate data destruction and disposal methods.
21. Secure SOHO wireless and wired networks.
22. Troubleshoot PC operating system problems with appropriate tools.
23. Troubleshoot common PC security issues with appropriate tools and best practices.
24. Troubleshoot common mobile OS and application issues with appropriate tools.
25. Troubleshoot common mobile OS and application security issues with appropriate tools.
26. Use appropriate safety procedures.
27. Summarize the process of addressing prohibited content/ activity, and explain privacy, licensing and policy concepts
28. Demonstrate proper communication techniques and professionalism.
Explain the troubleshooting theory.
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