Mar 28, 2024  
Course/Program Inventory 
    
Course/Program Inventory

DMC 1040 - Career Skills I



Clock Hours: 20

Delivery Mode
on-ground

Prerequisites: DMC 1010 - Orientation  

Course Description:
The Career Skills curriculum is designed to teach “soft” workplace skills such as work habits, business ethics, customer service, and on-the-job etiquette. This is considered to complement your Field Training Experience and give you the skills you need for the workforce. The Career Skills series is a tool to help you improve your work habits and employability skills. Employers have identified these skills and attributes as those most needed by employees to be successful in the workplace.

Student Learning Outcomes:
Module 1 - Interpersonal and Business Communication 

  1. Business Communications  
    1. Effective business communication, problem solving and negotiating skills.
    2. Learn how to communicate across cultures.
    3. Email and phone communication skills.
    4. Use of Internet and social media in business.
    5. How to participate in meetings.
    6. Give effective presentations.
  2. Interpersonal Communications
    1. Be able to identify parts of the communication process and the barriers that exist.
    2. Learn how to present yourself in the work environment.
    3. Learn active listening.
    4. Identify and become aware of nonverbal communication.
    5. Become familiar with giving and receiving information.
    6. Learn how to address and handle workplace conflict professionally.

Module 2 - Work Discipline

  1. Time Management 
    1. Demonstrate time management.
    2. Become more efficient and productive.
  2. Self-Management 
    1. Manage goals and responsibilities.
    2. Manage emotions and behaviors.
    3. Cope with stress and change in workplace.
  3. Employer Expectations 
    1. Understand how expected behaviors can influence and guide one to be successful and provide a more fulfilling job experience.
  4. Job Performance Factor
    1. Demonstrate factors that increase job performance.