HMGT 1040 - Front Office Procedures

Credit hours: 3

Course Description:
This course examines both the operation of a rooms department of a typical full-service or selective-service facility and the theoretical applications of all revenue center operations including yield management and other vital hotel functions, with emphasis on the control function of management.

Student Learning Outcomes:
Students will be able to:

Understand the front office guest cycle.
Comprehend the sales dimension of the reservations process and identify the tools managers use to track and control reservations.
Understand the steps of the registration process and discuss creative registration options.
Identify typical service requests that guests make at the front desk.
Identify functions and procedures related to the check-out and account settlement process.
Understand the steps in the front office audit process.
Comprehend the concept of revenue management.