ELT 1040 - Customer Service

Clock Hours: 24

Delivery Mode
on-ground

Industry Certifications Customer Service Specialist Certification

Course Description:
Customer Service (CS) traits validates one’s work skills through employability concepts. Though developed to meet the role of an evolving service oriented electronics technician, CS is relevant to every industry, employer and employee. Upon completion of this course students will be able to take the CSS certification exam.

Student Learning Outcomes:
Students will be able to:

Describe the five characteristics of customer service operation.
State three keys to proper dress.
State the definition of Ethics with regards to customer service.
Describe the purpose of marketing.
Describe some problem solving strategies.
Explain the term “Effective Communication”.
Describe time management and productivity.
Communicate effectively and genuinely with customers.
Apply strategies to better deal with challenging customers.
Design a plan to improve customer service skills.