May 16, 2022  
Course/Program Inventory 
    
Course/Program Inventory

AOT 2030 - Office Procedures II



Clock Hours: 120

Delivery Mode
on-ground

Course Description:
Business communication plays an extremely important role in communicating in an efficient and professional manner in business as well as your personal life. Because written and oral communication skills have become an integral part of today’s office, learning to properly use communication skills are essential.

Student Learning Outcomes:
  1. Make travel arrangements.

  2. Prepare documents associated with travel, such as expense reports and itineraries.

  3. Demonstrate knowledge of meeting essentials, including the administrative professional’s job before, during, and after the meeting.

  4. Prepare documents associated with a meetings and conferences, such as agendas, meeting minutes, and complex conference schedules.

  5. Understand the role of office staff in providing good customer service.

  6. Demonstrate good customer service techniques in a variety of situations.

  7. Enhance written and oral communication skills.