May 03, 2024  
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ELT 3080 - Computer Concepts


Clock Hours: 216

Delivery Mode
on-ground

Course Description:
Many IT professionals begin their careers in IT support-related positions. Students in the course will utilize TestOut PC Pro.  The TestOut PC Pro certification is to verify necessary skills to work as an IT support professional. In an IT support job, you’ll be asked to install, repair, configure, secure, and manage computer hardware, operating systems, and software in home or corporate environments. These are the most basic and foundational skills required of all IT professionals. Additionally, communication, listening and analysis skills are essentials for interacting with customers.

Student Learning Outcomes:
The student will learn:

  1. Basic Hardware Components
    1. Identify power supply connectors, motherboard characteristics, CPU features, memory module attributes, and expansion bus types.
    2. Given scenarios with system specifications and end-user requirements, select and install appropriate power supplies, motherboards, CPUs, memory modules, and expansion cards.
    3. View BIOS/UEFI settings for basic hardware components.
    4. Configure the settings of basic hardware components.
    5. Troubleshoot basic hardware components and resolve issues.
  2. Video
    1. Identify video adapter components, features, connectors, and cables.
    2. Given a scenario with system specifications and end-user requirements, select and install the appropriate video adapters.
    3. Identify display device types.
    4. Given a scenario with system specifications and end-user requirements, select and install appropriate display devices.
    5. Configure display and video adapter settings.
  3. Audio
    1. Identify external device component, features, connectors and cables.
    2. Given a scenario with system specifications and end-user requirements, select and install the appropriate sound cards.
    3. Identify audio device types.
    4. Given a scenario with system specifications and end-user requirements, select and install appropriate audio devices.
    5. Manage sound card and audio device settings.
  4. External Devices
    1. Identify external device component, features, connectors and cables.
    2. Connect external devices using the appropriate connectors and cables.
    3. Manage device driver updates, roll back drivers, and enable or disable devices.
    4. Install drivers for external devices.
    5. Prepare devices for safe removal.
  5. Storage
    1. Identify storage device components, features, connectors, and cables.
    2. Given scenarios with specifications and end-user requirements, select and install appropriate storage solution.
    3. Configure BIOS/UEFI settings for hard disks.
    4. Configure common RAID arrays.
    5. Install and configure a new storage device with volumes, partitions, a drive letter, and format it with an appropriate file system.
    6. Add space to an existing volume.
    7. Manage the file system type on an existing drive by converting a file system type or reformatting a partition.
    8. Schedule and run Disk Cleanup and Disk Defragmentation in Windows.
  6. Networking
    1. Identify Ethernet wired and wireless network adapter components, features, and connectors.
    2. Identify Ethernet wired network cable features and connectors.
    3. Identify Ethernet wireless access point components, features, connectors, and cables.
    4. Identify common network connectivity devices and their roles.
    5. Understand the function of different network devices.
    6. Given a scenario with specifications and networking requirements, select and install the necessary Ethernet adapters, access points, or cables.
    7. Given basic IPv4/IPv6 configuration settings or a network diagram, configure a wired or wireless network connection.
    8. Use appropriate networking utilities to view, test, and troubleshoot basic network configuration, communication, and connectivity problems.
  7. Printing
    1. Identify printer types and connectors.
    2. Given a scenario with system specifications and end-user requirements, select and install the appropriate printer.
    3. Use Windows utilities to configure a local printer, set the default printer, manage print jobs, start and stop the print spooler, and print a test page.
    4. Connect and configure a network printer.
  8. Mobile Devices
    1. Identify notebook computer types, features, and special keys.
    2. Install and configure basic hardware components on notebook computers.
    3. Maintain notebook computers and troubleshoot common issues.
    4. Identify and configure mobile device features and accessories.
    5. Configure mobile device connection, data synchronization, email, and security settings.
    6. Maintain mobile devices and troubleshoot common issues.
  9. System Management
    1. Use Windows Backup to configure a full system or file backup schedule.
    2. Enable system restore and configure a restore point.
    3. Configure Windows Update settings.
    4. Configure local users and groups for a Windows system.
    5. Configure User Access Control (UAC) settings in Windows.
    6. Troubleshoot common Windows operating system and software issues.
  10. Security
    1. Configure BIOS/UEFI security settings.
    2. Configure password and account lockout settings in a local security policy.
    3. Configure a screen saver and require a password to unlock a Windows workstation.
    4. Configure the basic Windows Firewall.
    5. Encrypt files and folders.