Retail, Hospitality & Tourism Technology

CIP Code/s:

32.52.0904.00

Program Description: 

The Retail, Hospitality and Tourism Technology program is designed to provide the student with a thorough understanding of the best practices and skills used in the management, marketing and operations of retail stores, food services, lodging, attractions, recreation events and travel-related services. Through class study, problem-based learning, work-based activities, guest lecturers, portfolio building and actual “hands-on” performance tasks the student will develop the professional and technical skills applicable to retail management, hospitality supervisory fundamentals, customer service essentials, and information & communication technologies.

Program Outcomes:   

At the completion of the diploma in Retail, Hospitality and Tourism Technology, graduates will be able to:

• Perform operations associated with sales in a variety of settings
• Apply the concepts and skills necessary to achieve customer/guest satisfaction
• Maintain security and safety procedures
• Practice effective marketing, sales, and business promotion techniques
• Demonstrate the ability to use the computer and information services for business-related activities
• Conduct oneself in a professional and ethical manner, and practice industry-defined work ethics
• Demonstrate ability to perform basic and supervisory level job functions in retail, hospitality and tourism careers

Professional Accrediting Body:

Not applicable

State Agency/Entity Oversight:

Not applicable

Applicable Certification/License or Industry-recognized Certificates to Be Awarded:

• Industry Certifications:
  • National Retail Federation Retail Industry Fundamentals Certificate
  • National Retail Federation Customer Service & Sales Certificate
  • National Retail Federation Advanced Customer Service & Sales Certificate
  • American Hotel & Lodging Association Certified Restaurant Server
  • American Hotel & Lodging Association Certified Front Desk Representative
  • American Hotel & Lodging Association Certified Guest Service Professional (CGSP)
  • ACT National Career Readiness Certificate
  • IC3 Digital Literacy Certificate
  • National Retail Federation Retail Management Certificate
  • American Hotel & Lodging Association Certified Hospitality & Tourism Management Professional (HTMP)