AOT 3012 - Customer Service
Clock Hours: 118
Delivery Mode
on-ground
Prerequisites: Completion of General Office and Administrative Support Specialists Certificates.
Industry Certifications Competencies in this diploma are aligned with the Certified Administrative Professional (CAP), which follows the requirements from the International Association of Administrative Professionals (IAAP).
Course Description:
This course is designed to help the student learn the fundamental concepts and knowledge needed for success with the customer experience and customer service, and to develop competencies in administrative and office supportive tasks. These skills will be developed to ensure successful techniques of providing quality customer service and becoming a better service provider.
Student Learning Outcomes:
1. Define customer service.
2. Identify the role of a customer service professional.
3. Understand the “Customer is Always Right” philosophy.
4. Be able to encourage customer retention and loyalty.
5. Learn to analyze every customer service situation, both internal and external customer situations, and make the best choice on how to deal with it ethically.
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