AOT 3021 - Customer Service

Clock Hours: 70

Course Description:
This course is designed to help the student learn the fundamental concepts and knowledge needed for success with the customer experience and customer service, and to develop competencies in administrative and office supportive tasks. These skills will be developed to ensure successful techniques of providing quality customer service and becoming a better service provider.

Student Learning Outcomes:
Course Competencies:
1. Define customer service.
2. Identify the role of a customer service professional.
3. Understand the “Customer is Always Right” philosophy.
4. Be able to encourage customer retention and loyalty.
5. Learn to analyze every customer service situation, both internal and external customer situations, and make the best choice on how to deal with it ethically.