Sep 28, 2024  
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Course/Program Inventory

IIT 1040 - Ticket System Fundamentals


Clock Hours: 30

Delivery Mode
on-ground

Prerequisites: IIT 1011 Technology Foundations

Course Description:
Ticket System Fundamentals prepares students to provide effective and efficient customer support using ticketing system software.

Student Learning Outcomes:
  1. The ticket life cycle and appropriate workflow
  2. Multiple ticket and task creation methods
  3. Prioritizing key details for efficient problem analysis and resolution
  4. Leveraging advanced ticketing features for efficiency
  5. Effective team collaboration for problem-solving
  6. Proper ticket updating and management to increase customer satisfaction