TNC 2010 - Customer Service
Clock Hours: 18
Delivery Mode
on-ground
Industry Certifications ETA CSS certification
Course Description:
The Customer Service Specialist (CSS) is a certification that validates one’s work skills through employability concepts. Though developed to meet the role of an evolving service-oriented electronics technician, CSS is relevant to every industry, employer and employee. Topics included are safety, ethics, respect, teamwork, communication, telephone and email techniques, problem solving, interpersonal relationships, and sales and marketing.
Student Learning Outcomes:
Course Competencies:
- Objectives and Values of World Class Customer Service
- Customer Service Quality and Techniques
- Communications
- Using Social and Professional Media Sites Responsibly
- Marketing
- Safety, Environmental and Health
- Professionalism and Ethics
- Workplace Interpersonal Relationships, Emotions and Conflict
- Teams and Teamwork
- Business Leadership
- Company Policy, Rules and Loyalty
- Association Membership and Certification
- Record Keeping and Documentation
- Employee Job Description, Career Plans and Evaluation
- 0 Independent Contractor Status
- Workers Legal Responsibilities
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TCAT to CC Articulation Brochure