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Course/Program Inventory

TNC 2060 - Telephony


Clock Hours: 72

Delivery Mode
on-ground

Industry Certifications C-Tech: Voice Communications Specialist

Course Description:

Students will master the basics of fiber optic cabling, theory, installation, construction, and troubleshooting using C-Tech workstations. Up-to-date industry standards and real-world workplace simulations are also a large part of the curriculum.

Student Learning Outcomes:

  1. Introduction to Telephone Key Systems trainer
  2. Telephones and Key System Theory
  3. Key Systems familiarization
  4. System Telephone and common features
  5. Key System Programming
  6. Key Centralized Programming
  7. Office Management Features Phone Systems
  8. Key System Setup, Maintenance, and Troubleshooting
  9. Voice Mail Overview
  10. Triangle Method of Programming Voicemail
  11. Programming Voicemail, Personal Mailbox, Automated Attendant, and Voicemail Telephone Management
  12. Programming Out-calling/Troubleshooting
  13. How to use the Voice Messaging PC card
  14. Voice Over Internet Protocol theory and practical demonstration (VoiP)