Jul 17, 2025  
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Course/Program Inventory

HST 1040 - Customer Service 


Clock Hours: 30

Delivery Mode
on-ground

Course Description:
This course is designed to help the student learn the fundamental concepts and knowledge needed for success with the customer experience and customer service. These skills will be developed to ensure successful techniques of providing quality customer service and becoming a better service provider. 

Student Learning Outcomes:
  1. Define customer service. 
  2. Identify the role of a customer service professional. 
  3. Be able to encourage customer retention and loyalty. 
  4. Learn to analyze every customer service situation, both internal and external customer, and make the best choice on how to deal with it ethically.