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HST 2040 - Hotel and Lodging Services
Clock Hours: 66
Delivery Mode on-ground
Course Description: This course provides a comprehensive overview of the operations and practices within the hotel industry. It covers key areas like guest services, front office operations, reservation systems, customer service standards, and ensuring a positive guest experience across different types of lodging facilities.
Student Learning Outcomes: Students will acquire skills in:
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Understanding online booking platforms, managing room availability, cancellation policies, and reservation confirmation procedures
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