Jul 23, 2025  
Course/Program Inventory 
    
Course/Program Inventory

HST 2040 - Hotel and Lodging Services



Clock Hours: 66

Delivery Mode
on-ground

Course Description:
This course provides a comprehensive overview of the operations and practices within the hotel industry. It covers key areas like guest services, front office operations, reservation systems, customer service standards, and ensuring a positive guest experience across different types of lodging facilities. 

Student Learning Outcomes:
Students will acquire skills in: 

  • Guest registration including check-in/check-out procedures 

  • Handling inquiries and resolving issues 

  • Understanding online booking platforms, managing room availability, cancellation policies, and reservation confirmation procedures 

  • Understanding different hotel categories (luxury, boutique, budget) and their unique operational needs