PLT 2060 - Customer Service
Clock Hours: 30
Course Description:
Customer Service Specialist (CSS) is a course that validates one’s work skills through employability concepts
Student Learning Outcomes:
CSS is relevant to every industry, employer and employee. Topics included are safety, ethics, respect, teamwork, communication, telephone and email techniques, problem-solving, interpersonal relationships, and sales and marketing.
1. Describe the five characteristics of customer service operation.
2. State three keys to proper dress.
3. State the definition of Ethics with regards to customer service.
4. Describe the purpose of marketing.
5. Describe some problem-solving strategies.
6. Explain the term “Effective Communication”.
7. Describe time management and productivity.
8. Communicate effectively and genuinely with customers.
9. Apply strategies to better deal with challenging customers.
10. Design a plan to improve customer service skills.
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