DMC 2030 - Career Skills II

Clock Hours: 22

Delivery Mode
on-ground

Prerequisites: Term 1 Dietary Aide

Industry Certifications Foodservice Technician

Course Description:
The Career Skills curriculum is designed to teach “soft” workplace skills such as work habits, business ethics, customer service, and on-the-job etiquette. This is considered to complement your Field Training Experience and give you the skills you need for the workforce. The Career Skills series is a tool to help you improve your work habits and employability skills. Employers have identified these skills and attributes as those most needed by employees to be successful in the workplace.

Student Learning Outcomes:
Module 1 - Working in Teams

Teamwork 1
1. Understanding the importance of team mission and goals
2. Understanding the roles team members have in a team
3. Recognizing behaviors that support building relationships with team members
4. Understanding the stages of team development so you can best contribute to a team
5. Recognizing that diversity in skills, experience, and background in team members can strengthen a team
6. Identifying effective communication techniques for team members
Teamwork 2
1. Understanding the importance of team mission and goals
2. Understanding the roles team members have in a team
3. Recognizing behaviors that support building relationships with team members
4. Understanding the stages of team development so you can best contribute to a team
5. Recognizing that diversity in skills, experience, and background in team members can strengthen a team
6. Identifying effective communication techniques for team members

Module 2 - Customer Service Problem Solving & Critical Thinking

Customer Service
1. Define customer service
2. Identify the difference between customer service as a philosophy and customer service as an organization
3. Recognize customer service as the responsibility of everyone in the organization
4. Understand the differences and similarities between internal and external customers
5. Identify the customer service skills that matter most

Problem Solving & Critical Thinking
1. Consider four basic questions to ask when solving problems
2. Learn to appreciate and identify the range of problem variables
3. Gain an understanding of the role and importance of problem solving in today’s workplace
4. Identify common types of workplace problems
5. Consider problem solving as a cognitive psychological process
6. Gain an understanding of common cognitive barriers that interfere with problem solving