Dec 22, 2024  
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Course/Program Inventory

DAG 2050 - Customer Service and Satisfaction


Clock Hours: 50

Course Description:
This course provides a foundation in customer communication and engagement to generate high satisfaction and positive communication service.

Student Learning Outcomes:
Course Competencies:

After the completion of this course students should be able to:

  1. Practice five customer service techniques to improve customer satisfaction and sales
  2. Demonstrate hoe to navigate difficult conversations
  3. Articulate a customer-focused mindset
  4. List three ways to measure/identify customer satisfaction and how to improve their experience
  5. Ask the “right” questions that enable highly satisfied customers