AOT 1040 - Office Procedures I

Clock Hours: 120

Delivery Mode
on-ground

Course Description:
To ensure the student learns the fundamental concepts and knowledge needed for success in the workplace, and to develop competencies in administrative and office supportive tasks such as proper telephone etiquette, filing, records management, office mail management skills and etiquette, and presentation skills.

Student Learning Outcomes:
Students will be able to demonstrate knowledge of:

Develop organizational and time management skills.
Process mail.
Learn the use, maintenance, and care of office machines, such as fax, copy, scanner,
printer, etc.
Utilize basic telephone skills in delivering good customer service.
Learn appropriate ways to greet and direct customers through face-to-face communication.
Demonstrate knowledge of filing rules, procedures, and record retention.