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Feb 01, 2025
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BUSN 2160 - Quality Improvement
Credit hours: 3
Prerequisites: BUSN 2330 - Principles of Management
Course Description:
This course is an introduction to quality management as a system through the application of statistical process control, W. Edwards Deming’s management philosophy and various quality management techniques.
Student Learning Outcomes:
- Explain how statistical process control fits in to the quality management system.
- Interpret the relationship between quality/productivity and world market competitiveness.
- Evaluate the cost of quality.
- Describe and analyze W. Edwards Deming’s 14 points of management and his quality management philosophy.
- Summarize the history of quality control.
- Summarize the history of team management.
- Evaluate team management.
- Describe current events in the quality management field.
- Compute and/or construct, analyze, and apply the following evaluative methods:
- Flowcharts
- Operational Definitions
- Cause and Effect Diagrams
- Check Sheets
- Pareto Diagrams
- Histograms
- Run Charts
- Process mean, range, and standard deviation
- X-BAR and R and X-BAR and S variables control chart
- Describe the Plan, Do, Study, Act continuous improvement cycle.
- Evaluate rational subgrouping schemes.
- Identify and evaluate process state of control.
- Evaluate process capability.
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