CIP Code: 27.43.0399.00
This 40-hour 9-1-1 Basic Communications course provides employees with the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system.
Meets these national standards:
• APCO ANSI National Public Safety 9-1-1 Training Standard
• NENA 56-005 - NENA Call Answering Standard
• NENA 56-004-TTY/TDD Call Handling Standard
• NFPA 1061
Program Outcomes: At completion of a certificate in 911 Dispatch course, individuals will be skilled for basic 911 dispatch services.
Professional Accrediting Body: National Emergency Communications Institute
State Agency/Entity Oversight: Tennessee Board of Regents; Tennessee Higher Education Commission
Applicable Certification/License or Industry-recognized Certificates to Be Awarded: 911 Dispatch Certification
Clock Hours: 40
Award Type: Certificate
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