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Course/Program Inventory
All Courses
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FOR INTERNAL USE ONLY- NOT FOR EXTERNAL DISTRIBUTION
The Tennessee Board of Regents (TBR) provides its online common course inventory for community colleges (or common curriculum inventory for technical colleges) as a tool for faculty, staff, and administrators to use in academic program planning. It is not intended for use in advising. TBR does not guarantee that the information contained within the site is up-to-date, complete and accurate. Individuals assume any risks associated with relying upon such information without checking other credible sources, such as a College Catalog or TBR policies. Content within the site is for information purposes only and does not represent the official Academic Program Inventory at any specific TBR institution.
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Information Technology |
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ITT 3030 - Wireless Networking Technology
Clock Hours: 100
Delivery Mode
on-ground
Course Description:
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ITT 3040 - Web Technologies Foundation
Clock Hours: 213
Industry Certifications CIW Web Foundations Associate
Course Description:
Students will develop the skills necessary to specialize in Web site design. In this course, students will learn basic Web authoring skills to learn the essentials and best practices of Web design, including design theory, tools and technologies.
Student Learning Outcomes:
1.1 Identify job roles in the Information Technology (IT) industry, including the responsibilities, tasks and skills they require.
1.2 Identify the infrastructure required to access the Internet, including hardware and software components.
1.3 Define important Internet communications protocols and their roles in delivering basic Internet services.
1.4 Identify the basic principles of the Domain Name System (DNS).
1.5 Identify the functions of Web browsers, and use them to access the World Wide Web and other computer resources.
1.6 Use e-mail clients to send simple messages and files to other Internet users.
1.7 Define and use additional networking and Internet services.
1.8 Demonstrate ways to communicate effectively using Internet technology.
1.9 Identify and configure user customization features in Web browsers, including preferences, caching, cookies.
1.10 Identify security issues related to Internet clients (e.g., Web browsers, e-mail, instant messaging) in the workplace, including certificates, malware, illicit servers, viruses.
1.11 Use different types of Web search engines effectively.
1.12 Identify and use principles of Personal Information Management (PIM), including common applications.
1.13 Efficiently transmit text and binary files using popular Internet services.
1.14 Identify security-related ethical and legal issues faced by IT professionals.
1.15 Relate project management concepts and terms to the IT profession.
1.16 Recognize essential database concepts.
1.17 Conduct a Webcast and related services.
1.18 Distinguish between proprietary and open-source development models.
1.19 Define essential social networking and Web 2.0 concepts.
1.20 Manage career opportunities in the IT industry.
1.21 Represent technical issues to a non-technical audience.
Domain 2: Site Development Associate
2.1 Demonstrate knowledge required to create a Web page.
2.2 Add images and graphical formatting to HTML files, and create and edit images and audio.
2.3 Identify and use design and color principles for Web pages.
2.4 Create a basic HTML form that accepts user input.
2.6 Define Extensible Markup Language (XML), and identify its features and appropriate use.
2.7 Identify essential Web site navigation issues, and ensure page/site accessibility.
2.8 Define and apply essential aspects of the Cascading Style Sheets (CSS) standard, including CSS versions 1, 2 and 3.
2.9 Use the most current version of Hypertext Markup Language (HTML5) to create Web pages.
2.10 Identify technologies for enhancing the user’s Web experience, including programming languages, multimedia technologies.
2.11 Use GUI-based HTML editing software to create Web pages.
2.12 Test and analyze Web site performance issues.
2.13 Identify steps in the Web site planning and development process.
2.14 Identify essential issues in developing and maintaining a Web site, including project management, testing, legal issues.
2.15 Plan and deliver oral presentations of your Web site, during and after site development.
2.16 Define electronic commerce (e-commerce) and related technologies and concepts necessary to develop a secure, useful interface (i.e., storefront).
2.17 Demonstrate knowledge of languages commonly used to provide database connectivity to Web sites.
2.18 Identify the benefits and drawbacks of running your own Web server versus using a service provider.
2.19 Identify common strategies for managing an end user’s experience and improving site creativity.
2.20 Consider copyright and ethical issues when creating Web pages.
2.21 Design Web pages to industry standards.
Domain 3: Network Technology Associate
3.1 Demonstrate knowledge of basic data communications components, and demonstrate technical knowledge of the Internet.
3.2 Identify the role of networking hardware, and configure common hardware for operation.
3.3 Identify the relationship between IP addresses and domain names, including assignment of IP addresses within a subnet.
3.4 Identify the functions and components of servers commonly used on the Internet.
3.5 Identify common Internet security and availability issues, including user-level and enterprise-level concerns.
3.6 Identify common performance issues affecting Internet clients, including analysis, diagnosis.
3.7 Perform basic hardware and system maintenance for network-aware systems.
3.8 Manage fundamental elements of modern network-based client operating systems.
3.9 Configure and troubleshoot wireless networks.
3.10 Demonstrate understanding of virtualization.
3.11 Explain concepts involving personal privacy protection on the Internet.
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ITT 3050 - JavaScript Fundamentals
Clock Hours: 213
Industry Certifications CIW JavaScript Specialist
Course Description:
This course will introduce students to the JavaScript language. Students will develop skills to design client-side, platform-independent solutions that greatly increase the value of your Web site by providing interactivity and interest. Learn how to use JavaScript to communicate with users, modify the Document Object Model (DOM), control program flow, validate forms, animate images, create cookies, change HTML on the fly, and communicate with databases..
Student Learning Outcomes:
1.1: Identify characteristics of JavaScript and common programming practices.
1.1.1: List key JavaScript characteristics, including object-based nature, events, platform-independence, and differences between scripting languages and programming languages.
1.1.2: Identify common programming concepts, including objects, properties and methods.
1.1.3: Describe various JavaScript versions and flavors, including ECMA standards, JScript and similarities with proprietary scripting languages.
1.1.4: Distinguish between server-side and client-side JavaScript applications, including JavaScript interpreters and rendering engines.
1.1.5: Describe acceptable coding practices, including appropriate use of comment tags and the <noscript> tag.
1.1.6: Examine the evolution of the role of JavaScript in simple Web page design, such as gaming, virtual reality (VR), native development, mobile device scripting and backend development.
1.2: Work with variables and data in JavaScript.
1.2.1: Use attributes and methods to communicate with users, including the type attribute.
1.2.2: Define variables, data types and scope.
1.2.3: List keywords and reserved words.
1.2.4: Store user input in variables and evaluate for appropriate responses using the console and built-in methods such as alert() and prompt().
1.2.5: Distinguish between concatenation and addition.
1.2.6: Use Apply operators, including string concatenation ( += ), strict comparison ( === , !==), mathematical precedence and bitwise operators.
1.2.7: Demonstrate how to use expressions.
1.2.8: Implement simple event handlers, including keyboard, mouse and mobile (gestures or touch) events.
1.3: Use JavaScript functions, methods, and events.
1.3.1: Define and use methods as functions.
1.3.2: Demonstrate the use of various types of functions and function elements including prototype functions, anonymous functions, closure functions, arguments and the use of return values.
1.3.3: Distinguish between global and local variables.
1.3.4: Use the conditional operator.
1.3.5: Identify user events and event handlers.
1.3.6: Demonstrate the use of function specific methods including calling, binding and applying.
1.3.7: Use built-in functions and cast variables.
2.1: Debug and troubleshoot JavaScript code.
2.1.1: Demonstrate common steps for debugging JavaScript code, including reviewing code and testing code in different browsers and various devices.
2.1.2: Demonstrate how to use various native and supplemental debugging tools, including enabling/disabling display.
2.2: Use JavaScript statements to control program flow.
2.2.1: Use the if… statement.
2.2.2: Use the while… statement.
2.2.3: Use the do…while statement.
2.2.4: Use the for… statement.
2.2.5: Use the forEach statement.
2.2.6: Use the break and continue statements.
2.2.7: Use the switch… statement.
2.3: Use the JavaScript Document Object Model (DOM).
2.3.1: Use JavaScript to manipulate the Document Object Model (DOM).
2.3.2: Use the window object of the DOM.
2.3.3: Manipulate properties and methods of the document object within the DOM.
2.3.4: Use the image object of the DOM, including image rollover creation.
2.3.5: Use the history object of the DOM.
2.3.6: Evaluate and change URL information with the location object of the DOM.
2.3.7: Use the navigator object of the DOM.
2.3.8: Describe virtual DOM.
2.4: Use JavaScript language objects and create expressions.
2.4.1: Use the String object to test user input.
2.4.2: Evaluate strings, including use of the length property, and use of the indexOf(), lastIndexOf(), substring() and charAt() methods.
2.4.3: Implement basic regular expressions and the RegExp object.
2.4.4: Use the Array object to create more efficient code.
2.4.5: Use the map() method.
2.4.6: Apply the Date and Math objects.
2.5: Create and use custom JavaScript objects.
2.5.1: Create a custom JavaScript object.
2.5.2: Define properties and methods of custom objects.
2.5.3: Create new object instances.
2.5.4: Create client-side arrays using custom objects.
2.5.5: Create functions and methods for manipulating client-side arrays.
2.5.6: Use the prototype property, concept of classes, constructors, iterators and generators.
3.1: Modify HTML with JavaScript.
3.1.1: Identify steps and methods for changing HTML “on the fly,” including the getElementById, getElementsByName, getElementsByTagName and getElementsByClassName methods of the DOM.
3.1.2: Modify attributes in HTML using DOM elements.
3.1.3: Modify form object values.
3.2: Use JavaScript to develop interactive forms.
3.2.1: Identify and use form controls, including HTML5 form elements.
3.2.2: Define the form object.
3.2.3: Refer to form objects, including input, text, textarea, radio, checkbox, select, button, password, hidden, file and submit.
3.2.4: Use form objects, including radio, select, button, text, input, textarea, checkbox, password, hidden, file and submit.
3.2.5: Conduct form validation.
3.2.6: Identify common form security issues.
3.3: Address JavaScript security issues involving browsers and cookies.
3.3.1: Distinguish between the browser and the operating system in relation to the elements responsible for security.
3.3.2: Discuss browser security issues relevant to JavaScript, including script blocking, frame-to-frame URL changing, and document.write behavior differences among browsers.
3.3.3: Define signed scripts.
3.3.4: Perform client-side browser detection and determine browser compatibility.
3.3.5: Identify common issues and procedures for creating secure JavaScript code.
3.3.6: Define cross-site scripting and the associated security risks.
3.3.7: Define the functions and common uses of cookies.
3.3.8: Manipulate cookies effectively, including testing for presence of cookies, clearing cookies, enabling/disabling cookies in the browser, and deleting cookies from your hard drive.
3.3.9: Discuss ethics in collecting, storing, using and protecting user data.
4.1: Implement JavaScript libraries and frameworks.
4.1.1: Identify and evaluate the benefits and drawbacks of using predefined libraries and frameworks, such as jQuery, Spry, Dojo, React.js, Angular.js and Prototype.
4.1.2: Identify steps for using libraries (such as jQuery), frameworks and available plug-ins, including, optimization for faster JavaScript manipulation.
4.1.3: Identify steps for loading and referencing external scripts and pre-made external scripts.
4.1.4: Identify and evaluate the benefits and drawbacks of Server-side JavaScript technologies.
4.1.5: Optimize page load time and user experience on various devices.
4.2: Use JavaScript and AJAX to create interactive Web applications.
4.2.1: Define synchronous and asynchronous, fundamental AJAX elements, and procedures.
4.2.2: Explain the Fetch API, Promises and callback functions.
4.2.3: Use the XMLHttpRequest object to retrieve data.
4.2.4: Describe typical AJAX-based requests.
4.2.5: Identify key server response issues related to AJAX-based requests.
4.2.6: Use JavaScript to communicate with databases.
4.2.7: Identify and compare XML and JSON.
4.3: Implementing Web APIs. (New Objectives)
4.3.1: Define Web API (Application Programming Interface) and benefits.
4.3.2: Identify and use Web APIs, including session storage, local storage, and GEO location.
4.3.3: Identify and use the Canvas API.
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ITT 4010 - Switching and Routing
Clock Hours: 213
Delivery Mode
on-ground
Course Description:
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ITT 4020 - Securing Computer Networks
Clock Hours: 213
Delivery Mode
on-ground
Course Description:
| Securing Computer Networks |
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ITT 4030 - Server Configuration and Management
Clock Hours: 426
Prerequisites: ITT 1060 -Computer Hardware and Software I
ITT 1070 - Computer Hardware and Software II
ITT 2040 - Computer Support and Help Desk
Industry Certifications Microsoft MTA Windows Server Fundamentals, CompTIA Server+ Certification.
Course Description:
Students will build an understanding of fundamental server administration concepts. They will learn to install and configure a Windows Server, manage server services and storage, monitor server performance, and set up file and print services. Additional services such as DNS, DHCP, web server, and remote access will also be covered.
Student Learning Outcomes:
- Understand device drivers: installation; removal; disabling; update/upgrade; rollback; troubleshooting; Plug & Play; IRQ; interrupts; driver signing.
- Understand services: what services are; which statuses a service can be in; startup types; recovery options; delayed startup; Run As settings for a service; stopping or pausing a service; service accounts, dependencies.
- Understand server installation options: choosing correct OS version; partitioning; F8 options; server core vs. full; interactive install; unattended install; automated install using WDS; upgrade vs. clean install; firmware updates including BIOS.
- Identify application servers: mail servers; database servers; collaboration servers; monitoring servers; threat management.
- Understand Web services: IIS, WWW, and FTP; separate worker processes; adding components; sites; ports; SSL; certificates.
- Understand remote access: remote assistance; remote administration tools; Remote Desktop Services; licensing; RD Gateway; VPN; application virtualization; multiple ports.
- Understand the file and print services: local printers; network printers; printer pools; web printing; web management; driver deployment; file, folder, and share permissions vs. rights; auditing; print job management.
- Understand server virtualization: virtualization modes; VHDs; virtual memory; virtual networks; snapshots and saved states; physical to virtual; virtual to physical
- Understand accounts and groups: domain accounts; local accounts; user profiles; group types; group scopes; group nesting; AGDLP.
- Understand organizational units and containers: purpose of organizational units; purpose of containers; delegation; default.
- Understand Active Directory infrastructure: domain controllers; forests; operation masters roles; domain vs. workgroup; child domains; trusts; functional levels; namespace; sites; replication.
- Understand group policy: group policy processing; Group Policy Management Console; computer policies; user policies; local policies.
- Identify storage technologies: advantages and disadvantages of different storage types; local (SATA, SCSI, IDE); NAS; SAN; fibre channel; iSCSI; NFS; FC HBA and FC switches; iSCSI hardware
- Understand RAID: RAID 0, RAID 1, RAID 5, RAID 10 and combinations; hardware and software RAID.
- Understand disk types: ATA; basic disk; dynamic disk; mount points; file systems; mounting a virtual hard disk; distributed file systems; optical disks.
- Identify major server hardware components: memory; disk; processor; network; 32 / 64 bits; removable drives; graphic cards; cooling; power usage; ports.
- Understand performance monitoring: methodology; procedures; effect of network, CPU, memory and disk; creating a baseline; perfmon; resmon; Task Manager; performance counters
- Understand logs and alerts: purpose of performance logs and alerts.
- Identify steps in the startup process: bios; bootsector; bootloader; MBR; boot.ini; bcdedit; POST; Safe Mode.
- Understand business continuity: backup and restore; disaster recovery; clustering; AD restore; folder redirection; data redundancy; uninterruptible power supply (UPS).
- Understand updates: software; driver; operating systems; applications; Windows Update; Windows Server Update Service (WSUS).
- Understand troubleshooting methodology
- Install servers: Plan for a server installation; plan for server roles; plan for a server upgrade; install Server Core; optimize resource utilization by using Features on Demand; migrate roles from previous versions of Windows Server.
- Configure servers: Configure Server Core; delegate administration; add and remove features in offline images; deploy roles on remote servers; convert Server Core to/from full GUI; configure services; configure NIC teaming.
- Configure local storage: Design storage spaces; configure basic and dynamic disks; configure MBR and GPT disks; manage volumes; create and mount virtual hard disks (VHDs); configure storage pools and disk pools.
- Configure file and share access: Create and configure shares; configure share permissions; configure offline files; configure NTFS permissions; configure access-based enumeration (ABE); configure Volume Shadow Copy Service (VSS); configure NTFS quotas.
- Configure print and document services: Configure the Easy Print print driver; configure Enterprise Print Management; configure drivers; configure printer pooling; configure print priorities; configure printer permissions.
- Configure servers for remote management: Configure WinRM; configure down-level server management; configure servers for day-to-day management tasks; configure multi-server management; configure Server Core; configure Windows Firewall.
- Create and configure virtual machine settings: Configure dynamic memory; configure smart paging; configure Resource Metering; configure guest integration services.
- Create and configure virtual machine storage: Create VHDs and VHDX; configure differencing drives; modify VHDs; configure pass-through disks; manage snapshots; implement a virtual Fibre Channel adapter.
- Create and configure virtual networks: Implement Hyper-V Network Virtualization; configure Hyper-V virtual switches; optimize network performance; configure MAC addresses; configure network isolation; configure synthetic and legacy virtual network adapters.
- Configure IPv4 and IPv6 addressing: Configure IP address options; configure subnetting; configure supernetting; configure interoperability between IPv4 and IPv6; configure ISATAP; configure Teredo.
- Deploy and configure Dynamic Host Configuration Protocol (DHCP) service: Create and configure scopes; configure a DHCP reservation; configure DHCP options; configure client and server for PXE boot; configure DHCP relay agent; authorize DHCP server.
- Deploy and configure DNS service: Configure Active Directory integration of primary zones; configure forwarders; configure Root Hints; manage DNS cache; create A and PTR resource records.
- Install domain controllers: Add or remove a domain controller from a domain; Core installation; install a domain controller from Install from Media (IFM); resolve DNS SRV record registration issues; configure a global catalog server.
- Create and manage Active Directory users and computers: Automate the creation of Active Directory accounts; create, copy, configure, and delete users and computers; configure templates; perform bulk Active Directory operations; configure user rights; offline domain join; manage inactive and disabled accounts.
- Create and manage Active Directory groups and organizational units (OUs): Configure group nesting; convert groups including security, distribution, universal, domain local, and domain global; manage group membership using Group Policy; enumerate group membership; delegate the creation and management of Active Directory objects; manage default Active Directory containers; create, copy, configure, and delete groups and OUs.
- Create Group Policy objects (GPOs): Configure a Central Store; manage starter GPOs; configure GPO links; configure multiple local group policies; configure security filtering.
- Configure security policies: Configure User Rights Assignment; configure Security Options settings; configure Security templates; configure Audit Policy; configure Local Users and Groups; configure User Account Control (UAC).
- Configure application restriction policies: Configure rule enforcement; configure Applocker rules; configure Software Restriction Policies.
- Configure Windows Firewall: Configure rules for multiple profiles using Group Policy; configure connection security rules; configure Windows Firewall to allow or deny applications, scopes, ports, and users; configure authenticated firewall exceptions; import and export settings.
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ITT 5010 - Administering Servers
Clock Hours: 213
Delivery Mode
on-ground
Course Description:
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ITT 5020 - Configure Advanced Server Services
Clock Hours: 213
Delivery Mode
on-ground
Course Description:
| Configure Adv Server Services |
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ITT 5030 - Computer Networking
Clock Hours: 426
Prerequisites: ITT 1060 - Computer Hardware and Software I
ITT 1070 - Computer Hardware and Software II
ITT 2040 - Computer Support and Help Desk
Industry Certifications Microsoft MTA Network Fundamentals 98-366, CompTIA Network+ Certification
Course Description:
Computer Networking provides an accessible introduction to network concepts from the underlying standards, through local and wide-area network configurations, up to configurations found in massive enterprise networks. Students will learn how to design and construct both wired and wireless networks, gaining insight into both hardware and software requirements. Students will learn how to match network capabilities to organizational needs.
Student Learning Outcomes:
- Explain the purposes and uses of ports and protocols.
- Explain devices, applications, protocols and services at their appropriate OSI layers.
- Explain the concepts and characteristics of routing and switching.
- Configure the appropriate IP addressing components.
- Compare and contrast the characteristics of network topologies, types and technologies.
- Implement the appropriate wireless technologies and configurations.
- Summarize cloud concepts and their purposes.
- Explain the functions of network services.
- Deploy the appropriate cabling solution.
- Determine the appropriate placement of networking devices on a network and install/configure them.
- Explain the purposes and use cases for advanced networking devices.
- Explain the purposes of virtualization and network storage technologies.
- Compare and contrast WAN technologies.
- Use appropriate documentation and diagrams to manage the network.
- Compare and contrast business continuity and disaster recovery concepts.
- Explain common scanning, monitoring and patching processes and summarize their expected outputs.
- Use remote access methods.
- Identify policies and best practices.
- Summarize the purposes of physical security devices.
- Summarize the purposes of physical security devices.
- Secure a basic wireless network.
- Summarize common networking attacks
- implement network device hardening.
- Explain common mitigation techniques and their purposes.
- Explain the network troubleshooting methodology.
- Use the appropriate tool.
- Troubleshoot common wired connectivity and performance issues.
- Troubleshoot common wireless connectivity and performance issues.
- Troubleshoot common network service issues.
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ITT 6010 - Cybersecurity
Clock Hours: 426
Prerequisites: ITT 1060 - Computer Hardware and Software I
ITT 1070 - Computer Hardware and Software II
ITT 2040 - Computer Support and Help Desk
Industry Certifications Microsoft MTA Security Essentials Certification, CompTIA Security+ Certification, CompTIA CySA+ Certification.
Course Description:
Students learn how to secure a corporate network using a layered security model, as well as gaining the basic knowledge needed to analyze, monitor, and protect cybersecurity resources in a vendor-neutral format; this includes vulnerability management, network reconnaissance and monitoring, secure policies and procedures, host and network security, identity management systems, and incident response.
Student Learning Outcomes:
- Analyze indicators of compromise and determine the type of malware.
- Compare and contrast types of attacks.
- Explain threat actor types and attributes.
- Explain penetration testing concepts.
- Explain vulnerability scanning concepts.
- Explain the impact associated with types of vulnerabilities.
- Install and configure network components, both hardware- and software-based, to support organizational security.
- Use appropriate software tools to assess the security posture of an organization..
- Given a scenario, troubleshoot common security issues.
- Given a scenario, analyze and interpret output from security technologies.
- Deploy mobile devices securely.
- Implement secure protocols..
- Explain use cases and purpose for frameworks, best practices and secure configuration guides.
- Implement secure network architecture concepts.
- Implement secure systems design.
- Explain the importance of secure staging deployment concepts.
- Explain the security implications of embedded systems.
- Summarize secure application development and deployment concepts.
- Summarize cloud and virtualization concepts.
- Explain how resiliency and automation strategies reduce risk.
- Explain the importance of physical security controls.
- Compare and contrast identity and access management concepts.
- Install and configure identity and access services.
- Implement identity and access management controls.
- Differentiate common account management practices.
- Explain the importance of policies, plans and procedures related to organizational security.
- Summarize business impact analysis concepts.
- Explain risk management processes and concepts.
- Follow incident response procedures.
- Summarize basic concepts of forensics.
- Explain disaster recovery and continuity of operations concepts.
- Compare and contrast various types of controls.
- Carry out data security and privacy practices.
- Compare and contrast basic concepts of cryptography.
- Explain cryptography algorithms and their basic characteristics.
- Install and configure wireless security settings.
- Implement public key infrastructure.
- Apply environmental reconnaissance techniques using appropriate tools and processes.
- Analyze the results of a network reconnaissance.
- Given a network-based threat, implement or recommend the appropriate response and countermeasure.
- Explain the purpose of practices used to secure a corporate environment
- Implement an information security vulnerability management process.
- Analyze the output resulting from a vulnerability scan.
- Compare and contrast common vulnerabilities found in the following targets within an organization
- Distinguish threat data or behavior to determine the impact of an incident.
- Prepare a toolkit and use appropriate forensics tools during an investigation.
- Explain the importance of communication during the incident response process.
- Analyze common symptoms to select the best course of action to support incident response.
- Summarize the incident recovery and post-incident response process
- Explain the relationship between frameworks, common policies, controls, and procedures.
- Use data to recommend remediation of security issues related to identity and access management.
- Review security architecture and make recommendations to implement compensating controls.
- Use application security best practices while participating in the Software Development Life Cycle (SDLC).
- Compare and contrast the general purpose and reasons for using various cybersecurity tools and technologies.
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Information Technology and Infrastructure Management |
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ITM 0001 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
Worker Characteristics is designed to prepare students to understand and practice soft skills and worker ethics in the workplace.
Student Learning Outcomes:
Student will demonstrate the following worker ethics while enrolled at the Tennessee College of Applied Technology:
- Attendance: Attends class; arrives/leaves on time; notifies instructor in advance of planned absences. (For online courses: completes assignments on time; notifies instructor of planned absences.)
- Character: Displays loyalty, honesty, trustworthiness, dependability, reliability, initiative, self-discipline, and self-responsibility.
- Teamwork: Works collaboratively with others toward a common goal in a respectful and cooperative manner; participates appropriately as a team member.
- Appearance: Displays appropriate dress, grooming, hygiene, and etiquette. (For online: Follows netiquette rules; respectful of others in written and oral communication.)
- Cooperation: Handles criticism, conflicts and complaints appropriately; works well with others.
- Productivity: Completes tasks assigned efficiently, effectively, and timely; demonstrates problem-solving capabilities.
- Organization: Prioritizes and manages time and resources effectively; demonstrates flexibility in handling change; follows directions and procedures for the work environment.
- Communication: Displays appropriate nonverbal (eye contact, body language) written, and oral (listening, telephone etiquette, grammar) skills.
- Attitude: Demonstrates a positive outlook; demonstrates mannerly behavior; follows chain of command.
- Respect: Tolerates other points of view; acknowledges and appreciates rights of others; has regard for diversity.
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ITM 0003 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
Worker Characteristics is designed to prepare students to understand and practice soft skills and worker ethics in the workplace.
Student Learning Outcomes:
Student will demonstrate the following worker ethics while enrolled at the Tennessee College of Applied Technology:
- Attendance: Attends class; arrives/leaves on time; notifies instructor in advance of planned absences. (For online courses: completes assignments on time; notifies instructor of planned absences.)
- Character: Displays loyalty, honesty, trustworthiness, dependability, reliability, initiative, self-discipline, and self-responsibility.
- Teamwork: Works collaboratively with others toward a common goal in a respectful and cooperative manner; participates appropriately as a team member.
- Appearance: Displays appropriate dress, grooming, hygiene, and etiquette. (For online: Follows netiquette rules; respectful of others in written and oral communication.)
- Cooperation: Handles criticism, conflicts and complaints appropriately; works well with others.
- Productivity: Completes tasks assigned efficiently, effectively, and timely; demonstrates problem-solving capabilities.
- Organization: Prioritizes and manages time and resources effectively; demonstrates flexibility in handling change; follows directions and procedures for the work environment.
- Communication: Displays appropriate nonverbal (eye contact, body language) written, and oral (listening, telephone etiquette, grammar) skills.
- Attitude: Demonstrates a positive outlook; demonstrates mannerly behavior; follows chain of command.
- Respect: Tolerates other points of view; acknowledges and appreciates rights of others; has regard for diversity.
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ITM 0004 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
Worker Characteristics is designed to prepare students to understand and practice soft skills and worker ethics in the workplace.
Student Learning Outcomes:
Student will demonstrate the following worker ethics while enrolled at the Tennessee College of Applied Technology:
- Attendance: Attends class; arrives/leaves on time; notifies instructor in advance of planned absences. (For online courses: completes assignments on time; notifies instructor of planned absences.)
- Character: Displays loyalty, honesty, trustworthiness, dependability, reliability, initiative, self-discipline, and self-responsibility.
- Teamwork: Works collaboratively with others toward a common goal in a respectful and cooperative manner; participates appropriately as a team member.
- Appearance: Displays appropriate dress, grooming, hygiene, and etiquette. (For online: Follows netiquette rules; respectful of others in written and oral communication.)
- Cooperation: Handles criticism, conflicts and complaints appropriately; works well with others.
- Productivity: Completes tasks assigned efficiently, effectively, and timely; demonstrates problem-solving capabilities.
- Organization: Prioritizes and manages time and resources effectively; demonstrates flexibility in handling change; follows directions and procedures for the work environment.
- Communication: Displays appropriate nonverbal (eye contact, body language) written, and oral (listening, telephone etiquette, grammar) skills.
- Attitude: Demonstrates a positive outlook; demonstrates mannerly behavior; follows chain of command.
- Respect: Tolerates other points of view; acknowledges and appreciates rights of others; has regard for diversity.
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ITM 0005 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
Worker Characteristics is designed to prepare students to understand and practice soft skills and worker ethics in the workplace.
Student Learning Outcomes:
Student will demonstrate the following worker ethics while enrolled at the Tennessee College of Applied Technology:
- Attendance: Attends class; arrives/leaves on time; notifies instructor in advance of planned absences. (For online courses: completes assignments on time; notifies instructor of planned absences.)
- Character: Displays loyalty, honesty, trustworthiness, dependability, reliability, initiative, self-discipline, and self-responsibility.
- Teamwork: Works collaboratively with others toward a common goal in a respectful and cooperative manner; participates appropriately as a team member.
- Appearance: Displays appropriate dress, grooming, hygiene, and etiquette. (For online: Follows netiquette rules; respectful of others in written and oral communication.)
- Cooperation: Handles criticism, conflicts and complaints appropriately; works well with others.
- Productivity: Completes tasks assigned efficiently, effectively, and timely; demonstrates problem-solving capabilities.
- Organization: Prioritizes and manages time and resources effectively; demonstrates flexibility in handling change; follows directions and procedures for the work environment.
- Communication: Displays appropriate nonverbal (eye contact, body language) written, and oral (listening, telephone etiquette, grammar) skills.
- Attitude: Demonstrates a positive outlook; demonstrates mannerly behavior; follows chain of command.
- Respect: Tolerates other points of view; acknowledges and appreciates rights of others; has regard for diversity.
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ITM 1020 - Introduction to Networking
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
This course introduces students to basic network protocols, OSI Model, Networking Fundamentals, basic file sharing, permissions and folder sharing, cabling, fiber, wireless technologies. Students learn the basic fundamentals of cybersecurity and are exposed to devices such as routers, bridges, WAPs, managed switches, NASs and other network specific hardware.
Student Learning Outcomes:
Course Competencies:
- Discuss, describe and summarize basic Network Fundamentals
- Intro to network Protocols
- Demonstrate static and dynamic addressing
- Use basic network commands such as pathping, tracert, Ipconfig, Ifconfig, netstat, nbtstat, netsh and other commands.
- Basic File/Folder Sharing
- Demonstrate basic file and folder sharing
- Demonstrate basic security of files and folders
- Audit user logons and audit files and folders
- Discuss, describe, identify and summarize Cabling/Fiber/Wireless components
- Discuss Basic Security
- Discuss Network Devices Other
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ITM 1030 - Applications
Clock Hours: 34
Delivery Mode
on-ground
Prerequisites: ITM-1020 Introduction to Networking
Industry Certifications Microsoft Technology Associate Students may elect to take one of three Microsoft MTAs
Course Description:
This course is designed to prepare the student as an introduction to Microsoft Office applications including Access Databases, MySQL and MS SQL.
Student Learning Outcomes:
Course Competencies:
- Install, configure and use Basic Microsoft Office applications including PowerPoint, Word and MS Access
- Demonstrate networking to Network Databases
- Intro to MySQL and MS SQL
- Discuss and explain differences in MySQL and MSSQL
- Identify database components
- Demonstrate database creation, basic queries and basic reports
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ITM 1040 - Introduction to Operating System
Clock Hours: 48
Delivery Mode
on-ground
Prerequisites: ITM-1030 Applications
Industry Certifications Microsoft Technology Associate Students may elect to take one of three Microsoft MTAs
Course Description:
This course introduces students to the Windows, MAC and/or Linux Operating System.
Student Learning Outcomes:
Course Competencies:
- Demonstrate basic navigation of operating systems
- Install and configure basic hardware
- Install and configure basic software and applications
- Create and manage users
- Demonstrate Basic Networking
- Install and configure basic apps
- Manage Services and operating system configuration
- Demonstrate Terminal/PowerShell/Command Prompt commands
- Demonstrate Basic Troubleshooting
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ITM 1050 - Hardware and Troubleshooting
Clock Hours: 96
Delivery Mode
on-ground
Prerequisites: ITM-1040 Introduction to Operating Systems
Course Description:
This course is designed to prepare students to install, configure and solve real world hardware problems. Students are introduced to hardware from workstations, servers, networks and mobile devices. Students will learn configuration and troubleshooting skills.
Student Learning Outcomes:
Course Competencies:
- Install Workstation Hardware and explain configuration and troubleshooting
- Install Server Hardware and explain configuration and troubleshooting
- Install Network Hardware configuration and troubleshooting
- Configure and troubleshoot Mobile Hardware configurations and problems
- Identify and troubleshoot other industry related hardware
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ITM 1060 - Customer Service and Support
Clock Hours: 12
Delivery Mode
on-ground
Prerequisites: ITM-1050 Hardware and Troubleshooting
Course Description:
This course is designed to prepare students for customer service and support in the help desk environment.
Student Learning Outcomes:
Course Competencies:
- Discuss and explain ethics in customer service
- Discuss and demonstrate Phone Etiquette
- Explain and participate in Change Management Systems
- Discuss handling the difficult customer
- Discuss problem escalation
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ITM 1070 - A+ Certification Preparation
Clock Hours: 176
Delivery Mode
on-ground
Prerequisites: ITM-1060 Customer Service and Support
Industry Certifications Computer Technology Industry Association (CompTIA) A+ This course covers both the hardware and software portions of the exam.
Course Description:
While covering CompTIA’s objectives for A+, students also work with workstation configuration, server configuration, printer configuration, NASs, network hardware, firewalls, switches, VPNs, secure network configuration, mobile device configuration along and troubleshooting each of these areas. The certification for this course can be taken to meet IAT Standards Level I of DoD 8570.1. This course covers the hardware and software exams for CompTIA’s A+ certification.
Student Learning Outcomes:
Course Competencies:
A+ Hardware
- Given a scenario, configure settings and use BIOS/UEFI tools on a PC
- Explain the importance of motherboard components, their purpose and properties.
- Compare and contrast various RAM types and their features
- Install and configure PC expansion cards.
- Install and configure storage devices and use appropriate media.
- Install various types of CPUs and apply the appropriate cooling methods.
- Compare and contrast various PC connection interfaces, their characteristics and purpose.
- Install a power supply based on given specifications
- Given a scenario, select the appropriate components for a custom PC configuration to meet customer specifications or needs
- Compare and contrast types of display devices and their features
- Identify common PC connector types and associated cables
- Install and configure common peripheral devices.
- Install SOHO multifunction device/printers and configure appropriate settings.
- Compare and contrast differences between the various print technologies and the associated imaging process.
- Given a scenario, perform appropriate printer maintenance.
- Identify the various types of network cables and connectors.
- Compare and contrast the characteristics of connectors and cabling
- Explain the properties and characteristics of TCP/IP.
- Explain common TCP and UDP ports, protocols and their purpose
- Compare and contrast various WiFi networking standards and encryption types.
- Given a scenario, install and configure SOHO wireless/ wired router and apply appropriate settings.
- Compare and contrast Internet connection types, network types and their features.
- Compare and contrast network architecture devices, their functions and features.
- Given a scenario, use appropriate networking tools
- Install and configure laptop hardware and components.
- Explain the function of components within the display of a laptop.
- Given a scenario, use appropriate laptop features.
- Explain the characteristics of various types of other mobile devices
- Compare and contrast accessories and ports of other mobile devices.
- Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
- Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
- Given a scenario, troubleshoot common video, projector and display issues.
- Given a scenario, troubleshoot wired and wireless networks with appropriate tools.
- Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.
- Given a scenario, troubleshoot printers with appropriate tools.
A+ Software
- Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10)
- Given a scenario, install Windows PC operating systems using appropriate methods.
- Given a scenario, apply appropriate Microsoft command line tools.
- Given a scenario, use appropriate Microsoft operating system features and tools.
- Given a scenario, use Windows Control Panel utilities.
- Given a scenario, install and configure Windows networking on a client/desktop.
- Perform common preventive maintenance procedures using the appropriate Windows OS tools.
- Identify common features and functionality of the Mac OS and Linux operating systems.
- Given a scenario, set up and use client-side virtualization.
- Identify basic cloud concepts.
- Summarize the properties and purpose of services provided by networked hosts
- Identify basic features of mobile operating systems.
- Install and configure basic mobile device network connectivity and email.
- Summarize methods and data related to mobile device synchronization
- Identify common security threats and vulnerabilities.
- Compare and contrast common prevention methods.
- Compare and contrast differences of basic Windows OS security settings.
- Given a scenario, deploy and enforce security best practices to secure a workstation.
- Compare and contrast various methods for securing mobile devices.
- Given a scenario, use appropriate data destruction and disposal methods.
- Given a scenario, secure SOHO wireless and wired networks.
- Given a scenario, troubleshoot PC operating system problems with appropriate tools.
- Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices.
- Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools.
- Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools.
- Given a scenario, use appropriate safety procedures.
- Given a scenario with potential environmental impacts, apply the appropriate controls.
- Summarize the process of addressing prohibited content/ activity, and explain privacy, licensing and policy concepts.
- Demonstrate proper communication techniques and professionalism
- Given a scenario, explain the troubleshooting theory.
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ITM 2011 - Advanced Networking
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
The Advanced Networking I course covers the configuration and troubleshooting networks along with Virtual Private Networks, IP addressing, subnetting, cabling, secure wireless configuration.
Student Learning Outcomes:
- Discuss, describe and summarize advanced Network Fundamentals
- Intro to advanced network protocols
- Demonstrate static and dynamic addressing
- Use advanced network command switches with protocols such as pathping, tracert, Ipconfig, Ifconfig, netstat, nbtstat, netsh and other commands.
- Advanced File/Folder Sharing
- Demonstrate advanced file and folder sharing
- Demonstrate advanced security of files and folders
- Audit user logons and audit files and folders on workstations and servers
- Demonstrate joining Active Directory
- Demonstrate mapping a network drive
- Demonstrate
- Discuss, describe, identify and summarize Cabling/Fiber/Wireless components and advanced settings
- Discuss Advanced Security on networks
- Discuss Network Devices Other
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ITM 2020 - Infrastructure Management I
Clock Hours: 24
Delivery Mode
on-ground
Prerequisites: ITM-2010 Advanced Networking I
Course Description:
This course contains information to include Policy and Procedures, Disaster Recovery and Planning, Business Continuity Planning, IT Auditing, various laws and the development of Network Diagrams. Students use information given to look at business plans and models using applications to draw conclusions from data.
Student Learning Outcomes:
Course Competencies:
- Explain, discuss, describe and write basic Policy and Procedures
- Explain, discuss, describe and write DRP and BCP (Disaster Recovery and Planning - Business Continuity Plan)
- Explain, discuss and describe IT Audits
- Create basic Network diagrams
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ITM 2030 - Preparation for Networking+ Certification
Clock Hours: 162
Delivery Mode
on-ground
Prerequisites: ITM-2020 Infrastructure Management I
Industry Certifications Computer Technology Industry Association (CompTIA) Network+ This course covers the official objectives of the exam.
Course Description:
Major topics in the Network+ program include networking technologies, network installation and configuration, network, protocols, media and topologies, network management, network security and all other CompTIA objectives to include hardware. The certification for this course can be taken to meet IAT Standards Level I of DoD 8570.1.
Student Learning Outcomes:
Course Competencies:
Network+ Competencies
- Explain the purposes and uses of ports and protocols.
- Explain devices, applications, protocols and services at their appropriate OSI layers.
- Explain the concepts and characteristics of routing and switching.
- Given a scenario, configure the appropriate IP addressing components
- Compare and contrast the characteristics of network topologies, types and technologies.
- Given a scenario, implement the appropriate wireless technologies and configurations.
- Summarize cloud concepts and their purposes.
- Explain the functions of network services.
- Given a scenario, deploy the appropriate cabling solution.
- Given a scenario, determine the appropriate placement of networking devices on a network and install/configure them.
- Explain the purposes and use cases for advanced networking devices.
- Compare and contrast WAN technologies.
- Given a scenario, use appropriate documentation and diagrams to manage the network.
- Compare and contrast business continuity and disaster recovery concepts.
- Explain common scanning, monitoring and patching processes and summarize their expected outputs.
- Given a scenario, use remote access methods.
- Identify policies and best practices
- Summarize the purposes of physical security devices.
- Explain authentication and access controls.
- Given a scenario, secure a basic wireless network.
- Summarize common networking attacks
- Given a scenario, implement network device hardening.
- Explain common mitigation techniques and their purposes.
- Explain the network troubleshooting methodology
- Given a scenario, use the appropriate tool.
- Given a scenario, troubleshoot common wired connectivity and performance issues.
- Given a scenario, troubleshoot common wireless connectivity and performance issues.
- Given a scenario, troubleshoot common network service issues.
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ITM 2042 - Security Concepts
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
The introduction to security concepts builds on the other courses in this program to include the introduction to cybersecurity, cyber laws, protecting network infrastructures and operating systems, understanding malware, viruses and other malicious software, DDoS/DoS attacks, OS and program updates including WSUS and introduction to CERT, CVEs and information about cybersecurity.
Student Learning Outcomes:
- Discuss and summarize Cybersecurity
- Discuss, summarize and research Cyber Laws
- Discuss and summarize Protecting Network Infrastructures and Operating Systems
- Discuss and summarize Malware, Viruses and other malicious software and threats
- Discuss, describe and demonstrate OS and program updates including WSUS
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ITM 2051 - Advanced Security+ Concepts
Clock Hours: 30
Delivery Mode
on-ground
Prerequisites: ITM-2042 Security Concepts
Course Description:
This course covers securing workstation, servers, working with hardware firewalls, IDS, HIDS, HIPS, NIDS, NIPS, permissions, encryption and advanced VPNs.
Student Learning Outcomes:
- Demonstrate Workstation and Server configuration
- Install and configure Hardware Firewalls
- Install and configure IDS, HIDS, HIPS, NIDS, NIPS
- Install and configure software Firewalls
- Discuss, explain, install and demonstrate Permissions, Encryption, VPNs
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ITM 2060 - Advanced Security Programs
Clock Hours: 30
Delivery Mode
on-ground
Prerequisites: ITM-2050 Advanced Security Concepts
Course Description:
This course introduces students to Nessus, Cain and Abel, Wireshark, Nmap and other advanced security related software. Students are introduced to update software including WSUS, Secunia, Secpod and other software.
Student Learning Outcomes:
Course Competencies:
- Discuss, install and use Nessus, Cain and Abel, Wireshark, NMap, other security software
- Install and demonstrate the use of Update software Secpod Saner, Secunia PSI, WSUS and other modern software
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ITM 2070 - Preparation for Security+ Certification
Clock Hours: 156
Delivery Mode
on-ground
Prerequisites: ITM-2060 Advanced Security Programs
Industry Certifications Computer Technology Industry Association (CompTIA) Security + or Computer Technology Industry Association (CompTIA) CySA+
Course Description:
This course covers CompTIA’s Security+ and CySA+ (Cyber Security Analyst) certification and objectives. Students electing to take the exams will meet IAT Standards Level II of DoD 8570.1. Topics include Network Security, Information Assurance, Compliance and Operational Security, Threats and Vulnerabilities, Application, Data and Host Security, Access Control and Identity Management, Cryptography and other advanced security items such as SEIM, SCADA/PLCs, logs, auditing, network attacks, pen testing, software testing and items that meet and exceed CompTIA’s requirements. The capstone project for this course includes live penetration tests including a 50+ page paper along with mitigation of vulnerabilities that are found.
Student Learning Outcomes:
Course Competencies:
- Given a scenario, analyze indicators of compromise and determine the type of malware.
- Compare and contrast types of attacks.
- Explain threat actor types and attributes.
- Explain penetration testing concepts.
- Explain vulnerability scanning concepts.
- Explain the impact associated with types of vulnerabilities.
- Install and configure network components, both hardware and software-based, to support organizational security.
- Install and configure network components, both hardware and software-based, to support organizational security.
- Given a scenario, troubleshoot common security issues.
- Given a scenario, analyze and interpret output from security technologies
- Given a scenario, deploy mobile devices securely.
- Given a scenario, implement secure protocols.
- Explain use cases and purpose for frameworks, best practices and secure configuration guides.
- Given a scenario, implement secure network architecture concepts.
- Given a scenario, implement secure systems design.
- Explain the importance of secure staging deployment concepts.
- Explain the security implications of embedded systems.
- Summarize secure application development and deployment concepts
- Summarize cloud and virtualization concepts.
- Explain how resiliency and automation strategies reduce risk
- Explain the importance of physical security controls.
- Compare and contrast identity and access management concepts
- Given a scenario, install and configure identity and access services.
- Given a scenario, implement identity and access management controls.
- Given a scenario, differentiate common account management practices.
- Explain the importance of policies, plans and procedures related to organizational security.
- Summarize business impact analysis concepts.
- Explain risk management processes and concepts.
- Given a scenario, follow incident response procedures.
- Summarize basic concepts of forensics.
- Explain disaster recovery and continuity of operation concepts.
- Compare and contrast various types of controls.
- Given a scenario, carry out data security and privacy practices.
- Compare and contrast basic concepts of cryptography.
- Explain cryptography algorithms and their basic characteristics.
- Given a scenario, install and configure wireless security settings.
- Given a scenario, implement public key infrastructure
- Discuss, Review, Summarize, demonstrate and write the results of a live pen/vulnerability test.
Cyber Security Analyst
- Given a scenario, apply environmental reconnaissance techniques using appropriate tools and processes.
- Given a scenario, analyze the results of a network reconnaissance.
- Given a network-based threat, implement or recommend the appropriate response and countermeasure.
- Explain the purpose of practices used to secure a corporate environment
- Given a scenario, implement an information security vulnerability management process.
- Given a scenario, analyze the output resulting from a vulnerability scan.
- Compare and contrast common vulnerabilities found in the following targets within an organization.
- Given a scenario, distinguish threat data or behavior to determine the impact of an incident.
- Given a scenario, prepare a toolkit and use appropriate forensics tools during an investigation.
- Explain the importance of communication during the incident response process.
- Given a scenario, analyze common symptoms to select the best course of action to support incident response
- Summarize the incident recovery and post-incident response process.
- Explain the relationship between frameworks, common policies, controls, and procedures.
- Given a scenario, use data to recommend remediation of security issues related to identity and access management.
- Given a scenario, review security architecture and make recommendations to implement compensating controls.
- Given a scenario, use application security best practices while participating in the Software Development Life Cycle (SDLC).
- Compare and contrast the general purpose and reasons for using various cybersecurity tools and technologies.
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ITM 3012 - Microsoft Linux Apple OS I
Clock Hours: 120
Delivery Mode
on-ground
Prerequisites: ITM-2020 Infrastructure Management I
Course Description:
Advanced Networking II thoroughly covers routers, switches, NASs, SANs, Printers, firewalls, load balancers and other advanced configurations, this course also covers advanced network commands (terminal, command prompt and PowerShell), advanced troubleshooting and network software.
Student Learning Outcomes:
- Install Windows Operating System
- Setup Users and Groups
- Demonstrate Work Stations in a Domain Environment
- Install OS Virtualization - Hyper-V, VMWare, VirtualBox
- Install Servers in a Domain Environment
- Implement Local and Domain Policies
- Setup Network Area Storage
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ITM 3022 - Advanced Networking II
Clock Hours: 30
Delivery Mode
on-ground
Prerequisites: Microsoft Linux Apple Operating Other Systems I
Course Description:
Advanced Networking II thoroughly covers routers, switches, NASs, SANs, Printers, firewalls, load balancers and other advanced configurations, this course also covers advanced network commands (terminal, command prompt and PowerShell), advanced troubleshooting and network software.
Student Learning Outcomes:
- Install, Describe and Explain Routers, Switches, NAS, SANs, Printer, Firewalls, Load Balancers and other advanced configurations
- Demonstrate and describe Advanced Network Commands
- Demonstrate Advanced Network Troubleshooting
- Install, describe and explain Networking Software
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ITM 3041 - Infrastructure Management II
Clock Hours: 60
Delivery Mode
on-ground
Prerequisites: ITM-5011 Microsoft Linux Apple OS III
Course Description:
This course covers the adherence to standards, interoperability among organizational and external entities, change management and IT Organizational structure along with scheduled maintenance and inventory in an enterprise environment. Students use information given for maintenance plans and inventory to look at business plans and models using applications to draw conclusions from data.
Student Learning Outcomes:
- Discuss and Summarize Adherence to standards
- Discuss, explain and summarize Interoperability among organizational and external entities
- Discuss Change Management and IT Organizational Structure
- Discuss, explain and summarize Maintenance and Inventory in an Enterprise environment
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ITM 4021 - Professional Network & Infrastructure Management I
Clock Hours: 120
Delivery Mode
on-ground
Prerequisites: ITM - 2060 Advanced Security Programs
Industry Certifications Network and Infrastructure Cyber Security Specialist
Course Description:
This course covers the management and design of networks and Infrastructure including the day to day operations in information technology.
Student Learning Outcomes:
- Design and install WAN, LANS, MANS, WLANS, WMANS
- Perform and demonstrate Site Surveys - Manual, Active and Passive
- Discuss Risk Management
- Discuss Purchasing, ROI, EOL
- Discuss Cyber laws and compliance
- Discuss Software Licensing Procedures
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ITM 4040 - Cisco Wireless Other Preparation II
Clock Hours: 66
Delivery Mode
on-ground
Prerequisites: ITM-5031 Prof Network & Infrastructure
Course Description:
Students learn advanced wireless principles and theories for the Enterprise environment. They will perform wireless bridging, stitching and simulating connecting multiple sites wirelessly.
Student Learning Outcomes:
- Configuring mesh networks
- Spanning tree protocol when connecting multiple sites wirelessly
- RADIUS connections
- Long distance wireless connection
- Optimizing Wireless Performance
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ITM 4050 - Prep for Operating System I Cert
Clock Hours: 90
Delivery Mode
on-ground
Prerequisites: ITM-4040 Cisco Wireless Other Preparation II
Course Description:
This course covers the installing, upgrading, and migrating of operating systems, deploying Oss, configuring hardware and application, network connectivity, access to resources, mobile computing, monitoring and maintaining systems, configuring backup and recovery options, identifying causes of and resolving application and network issues, managing monitoring and maintaining systems, supporting mobile users and identifying and resolving security issues
Student Learning Outcomes:
- Installing, upgrading, and migrating OS
- Deploying operating systems
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems
- Configuring backup and recovery options
- Identifying cause of and resolving application issues
- Identifying cause of and resolving networking issues
- Managing and maintaining systems
- Supporting mobile users
- Identifying and resolving security issues
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ITM 4060 - Prep for Other National Certs
Clock Hours: 90
Delivery Mode
on-ground
Prerequisites: ITM-4050 Prep for Operating System Cert
Industry Certifications CWNP CWT, CWS CompTIA CYSA, CompTIA Linux+, CompTIA ITF, CompTIA Cloud+ and AWS.
Course Description:
This course will let the student prep for any other national certification they want to pursue. I.e., CWNP CWT, CWS CompTIA CYSA, CompTIA Linux+, CompTIA ITF, CompTIA Cloud+ and AWS.
Student Learning Outcomes:
- Students will study supplied material
- Students will take practice exams
- Students will perform hands-on labs pertaining to applicable certification.
- Instructor will offer lecture and discussions for student reinforcement of material
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ITM 5010 - Microsoft Linux Apple Operating Other Systems III
Clock Hours: 140
Delivery Mode
on-ground
Prerequisites: ITM-4030 Preparation for Operating Systems II Certification
Course Description:
This course covers the installing, upgrading, and migrating of operating systems, deploying Oss, configuring hardware and application, network connectivity, access to resources, mobile computing, monitoring and maintaining systems, configuring backup and recovery options, identifying causes of and resolving application and network issues, managing monitoring and maintaining systems, supporting mobile users and identifying and resolving security issues.
Student Learning Outcomes:
Course Competencies:
- Install server software on hardware or in a virtual environment
- Set up Users or Groups
- Install Work Stations in a Domain Environment
- Install OS Virtualization - Hyper-V, VMWare, VirtualBox
- Install Servers in a Domain Environment
- Install Local and Domain Policies
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ITM 5011 - Microsoft Linux Apple OS III
Clock Hours: 60
Delivery Mode
on-ground
Course Description:
This course covers the installing, upgrading, and migrating of operating systems, deploying Oss, configuring hardware and application, network connectivity, access to resources, mobile computing, monitoring and maintaining systems, configuring backup and recovery options, identifying causes of and resolving application and network issues, managing monitoring and maintaining systems, supporting mobile users and identifying and resolving security issues.
Student Learning Outcomes:
- Install server software on hardware or in a virtual environment
- Set up Users or Groups
- Install Work Stations in a Domain Environment
- Install OS Virtualization - Hyper-V, VMWare, VirtualBox
- Install Servers in a Domain Environment
- Install Local and Domain Policies
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ITM 5020 - Cisco Wireless Other Preparation
Clock Hours: 60
Delivery Mode
on-ground
Prerequisites: ITM- 5010 Microsoft Linux Apple Operating Other Systems III
Industry Certifications Microsoft - Installing and Configuring Windows 10: Exam 70-698 or CompTIA Server+
Course Description:
This course covers the installing, upgrading, and migrating of operating systems, deploying Oss, configuring hardware and application, network connectivity, access to resources, mobile computing, monitoring and maintaining systems, configuring backup and recovery options, identifying causes of and resolving application and network issues, managing monitoring and maintaining systems, supporting mobile users and identifying and resolving security issues.
Student Learning Outcomes:
Course Competencies:
Windows
- Install, upgrade and migrate OSs
- Deploy operating systems
- Configure hardware and applications
- Configure network connectivity
- Configure access to resources
- Configure mobile computing devices
- Monitor and maintain systems
- Configure backup and recovery options
- Identify cause of and resolving application issues
- Identify cause of and resolving networking issues
- Manage and maintain systems
- Support mobile users
- Identify and resolve security issues
Server+
- Explain the purpose and function of server form factors.
- Given a scenario, install, configure and maintain server components.
- Compare and contrast power and cooling components.
- Install and configure server operating systems.
- Compare and contrast server roles and requirements for each.
- Given a scenario, use access and control methods to administer a server
- Given a scenario, perform proper server maintenance techniques.
- Explain the importance of asset management and documentation.
- Explain the purpose and operation of virtualization components.
- Given a scenario, install and deploy primary storage devices based on given specifications and interfaces.
- Given a scenario, configure RAID using best practices.
- Summarize hardware and features of various storage technologies.
- Given a scenario, calculate appropriate storage capacity and plan for future growth.
- Compare and contrast physical security methods and concepts.
- Given a scenario, apply server hardening techniques.
- Explain basic network security systems and protocols.
- Implement logical access control methods based on company policy
- Implement data security methods and secure storage disposal techniques.
- Given a scenario, implement proper environmental controls and techniques.
- Given a scenario, configure servers to use IP addressing and network infrastructure services.
- Compare and contrast various ports and protocols
- Given a scenario, install cables and implement proper cable management procedures.
- Explain the importance of disaster recovery principles.
- Given a scenario, implement appropriate backup techniques.
- Explain troubleshooting theory and methodologies.
- Given a scenario, effectively troubleshoot hardware problems, selecting the appropriate tools and methods.
- Given a scenario, effectively troubleshoot software problems, selecting the appropriate tools and methods.
- Given a scenario, effectively diagnose network problems, selecting the appropriate tools and methods
- Given a scenario, effectively troubleshoot storage problems, selecting the appropriate tools and methods.
- Given a scenario, effectively diagnose security issues, selecting the appropriate tools and methods.
Cloud+
- Compare and contrast cloud services.
- Compare and contrast cloud delivery models and services.
- Summarize cloud characteristics and terms.
- Explain object storage concepts.
- Explain the differences between hypervisor types.
- Install, configure and manage virtual machines and devices
- Given a scenario, perform virtual resource migration.
- Explain the benefits of virtualization in a cloud environment.
- Compare and contrast virtual components used to construct a cloud environment
- Compare and contrast various storage technologies.
- Explain storage configuration concepts.
- Execute storage provisioning.
- Given a scenario, implement appropriate network configurations.
- Explain the importance of network optimization.
- Given a scenario, troubleshoot basic network connectivity issues.
- Explain common network protocols, ports and topologies.
- Explain common hardware resources and features used to enable virtual environments.
- Given a scenario, implement and use proper resource monitoring techniques.
- Given a scenario, appropriately allocate physical (host) resources using best practices.
- Given a scenario, appropriately allocate virtual (guest) resources using best practices.
- Given a scenario, use appropriate tools for remote access
- Explain network security concepts, tools and best practices.
- Explain storage security concepts, methods and best practices.
- Compare and contrast different encryption technologies and methods
- Identify access control methods.
- Implement guest and host hardening techniques.
- Explain policies and procedures as they relate to a cloud environment.
- Given a scenario, diagnose, remediate and optimize physical host performance
- Explain common performance concepts as they relate to the host and the guest.
- Implement appropriate testing techniques when deploying cloud services
- Compare and contrast disaster recovery methods and concepts.
- Deploy solutions to meet availability requirements.
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ITM 5022 - Cisco Wireless Other Preparation
Clock Hours: 60
Delivery Mode
on-ground
Prerequisites: Advanced Networking II
Industry Certifications Microsoft - Installing and Configuring Windows 10: Exam 70-698 or CompTIA Server+
Course Description:
This course covers the installing, upgrading, and migrating of operating systems, deploying Oss, configuring hardware and application, network connectivity, access to resources, mobile computing, monitoring and maintaining systems, configuring backup and recovery options, identifying causes of and resolving application and network issues, managing monitoring and maintaining systems, supporting mobile users and identifying and resolving security issues.
Student Learning Outcomes:
Windows
- Install, upgrade and migrate OSs
- Deploy operating systems
- Configure hardware and applications
- Configure network connectivity
- Configure access to resources
- Configure mobile computing devices
- Monitor and maintain systems
- Configure backup and recovery options
- Identify cause of and resolving application issues
- Identify cause of and resolving networking issues
- Manage and maintain systems
- Support mobile users
- Identify and resolve security issues
Server+
- Explain the purpose and function of server form factors.
- Given a scenario, install, configure and maintain server components.
- Compare and contrast power and cooling components.
- Install and configure server operating systems.
- Compare and contrast server roles and requirements for each.
- Given a scenario, use access and control methods to administer a server
- Given a scenario, perform proper server maintenance techniques.
- Explain the importance of asset management and documentation.
- Explain the purpose and operation of virtualization components.
- Given a scenario, install and deploy primary storage devices based on given specifications and interfaces.
- Given a scenario, configure RAID using best practices.
- Summarize hardware and features of various storage technologies.
- Given a scenario, calculate appropriate storage capacity and plan for future growth.
- Compare and contrast physical security methods and concepts.
- Given a scenario, apply server hardening techniques.
- Explain basic network security systems and protocols.
- Implement logical access control methods based on company policy
- Implement data security methods and secure storage disposal techniques.
- Given a scenario, implement proper environmental controls and techniques.
- Given a scenario, configure servers to use IP addressing and network infrastructure services.
- Compare and contrast various ports and protocols
- Given a scenario, install cables and implement proper cable management procedures.
- Explain the importance of disaster recovery principles.
- Given a scenario, implement appropriate backup techniques.
- Explain troubleshooting theory and methodologies.
- Given a scenario, effectively troubleshoot hardware problems, selecting the appropriate tools and methods.
- Given a scenario, effectively troubleshoot software problems, selecting the appropriate tools and methods.
- Given a scenario, effectively diagnose network problems, selecting the appropriate tools and methods
- Given a scenario, effectively troubleshoot storage problems, selecting the appropriate tools and methods.
- Given a scenario, effectively diagnose security issues, selecting the appropriate tools and methods.
Cloud+
- Compare and contrast cloud services.
- Compare and contrast cloud delivery models and services.
- Summarize cloud characteristics and terms.
- Explain object storage concepts.
- Explain the differences between hypervisor types.
- Install, configure and manage virtual machines and devices
- Given a scenario, perform virtual resource migration.
- Explain the benefits of virtualization in a cloud environment.
- Compare and contrast virtual components used to construct a cloud environment
- Compare and contrast various storage technologies.
- Explain storage configuration concepts.
- Execute storage provisioning.
- Given a scenario, implement appropriate network configurations.
- Explain the importance of network optimization.
- Given a scenario, troubleshoot basic network connectivity issues.
- Explain common network protocols, ports and topologies.
- Explain common hardware resources and features used to enable virtual environments.
- Given a scenario, implement and use proper resource monitoring techniques.
- Given a scenario, appropriately allocate physical (host) resources using best practices.
- Given a scenario, appropriately allocate virtual (guest) resources using best practices.
- Given a scenario, use appropriate tools for remote access
- Explain network security concepts, tools and best practices.
- Explain storage security concepts, methods and best practices.
- Compare and contrast different encryption technologies and methods
- Identify access control methods.
- Implement guest and host hardening techniques.
- Explain policies and procedures as they relate to a cloud environment.
- Given a scenario, diagnose, remediate and optimize physical host performance
- Explain common performance concepts as they relate to the host and the guest.
- Implement appropriate testing techniques when deploying cloud services
- Compare and contrast disaster recovery methods and concepts.
- Deploy solutions to meet availability requirements.
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ITM 5030 - Professional Networking and Infrastructure Management II
Clock Hours: 226
Delivery Mode
on-ground
Prerequisites: ITM-5020 Cisco Wireless Other Preparation
Course Description:
Students learn to design WANs, LANs, MANs, WLANs and WMANs on an advanced level. The course also teaches the student how to perform manual, active and passive site surveys using various vendor software. The use of a Wireless spectrum analyzer is also used during this course and students must troubleshoot extreme environments. The course also covers advanced risk management, purchasing, ROI, EOL and software licensing procedures. Students use information given for risk management, purchasing and inventory to look at business plans and models using applications to draw conclusions from data.
Student Learning Outcomes:
Course Competencies:
- Design advanced WAN, LANS, MANS, WLANS, WMANS
- Perform advanced Site Surveys - Manual, Active and Passive
- Discuss and write advanced Risk Management policies and procedures
- Identify Purchasing, ROI, EOL policies
- Identify Software Licensing Procedures
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ITS 0004 - Worker Characteristics
Clock Hours: 6
Course Description:
The course provides instruction in the work ethics needed to succeed in industry. Attendance, attitude, appearance, use of time and work characteristics are taught throughout the class. Student conduct while in the classroom and at school is also covered.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of:
A. Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardies).
- Notifies instructor prior to or day of being absent.
B. Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
C. Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- As a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
D. Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
E. Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
F. Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
G. Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
H. Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
I. Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
J. Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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ITS 1010 - Worker Characteristics
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
The course provides general orientation information as well as instruction in shop safety. Safety is taught throughout the entire course. Instruction is provided through the use of class assignments, lecture and videos.
Student Learning Outcomes:
Course Competencies:
- The student recognizes potential safety hazards and safety issues and rules that apply to shop area.
- Students must pass the ITSM safety test.
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ITS 1020 - Computer Hardware, Windows, MAC, Linux
Clock Hours: 20
Delivery Mode
on-ground
Prerequisites: ITS 1010 Orientation and Safety
Course Description:
The course provides instruction in the areas of Hardware, Windows, MAC and Linux based on the CompTIA A+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Install and configure PC expansion cards
- Compare and contrast various PC connection interfaces, their characteristics and purpose.
- Install a power supply based on given specifications.
- Identify common PC connector types and associated cables.
- Install and configure common peripheral devices.
- Install and configure laptop hardware and components.
- Identify common features and functionality of the Mac OS and Linux operating systems.
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ITS 1035 - Computer - Professionalism, System Components
Clock Hours: 50
Delivery Mode
on-ground
Prerequisites: ITS 1020 Computer Hardware, Windows, Mac, Linux
Course Description:
The course provides instruction in the areas of Professionalism and System Components based on the CompTIA A+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Given a scenario, use appropriate safety procedures.
- Given a scenario with potential environmental impacts, apply the appropriate controls.
- Demonstrate proper communication techniques and professionalism.
- Given a scenario, use appropriate networking tools.
- Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
- Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
- Given a scenario, troubleshoot wired and wireless networks with appropriate tools.
- Given a scenario with potential environmental impacts, apply the appropriate controls.
- Given a scenario, explain the troubleshooting theory.
- Given a scenario, configure settings and use BIOS/UEFI tools on a PC.
- Explain the importance of motherboard components, their purpose, and properties.
- Install various types of CPUs and apply the appropriate cooling methods.
- Install a power supply based on given specifications.
- Given a scenario, troubleshoot PC operating system problems with appropriate tools.
- Explain the importance of motherboard components, their purpose, and properties.
- Install various types of CPUs and apply the appropriate cooling methods.
- Compare and contrast various RAM types and their features.
- Install and configure PC expansion cards
- Compare and contrast various PC connection interfaces, their characteristics and purpose.
- Identify common PC connector types and associated cables.
- Install and configure common peripheral devices.
- Compare and contrast types of display devices and their features.
- Install and configure laptop hardware and components.
- Explain the function of components within the display of a laptop.
- Given a scenario, troubleshoot common video, projector and display issues.
- Given a scenario, troubleshoot PC operating system problems with appropriate tools.
- Install and configure storage devices and use appropriate media.
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ITS 1040 - Computer - Storage, Networking, Printing
Clock Hours: 80
Delivery Mode
on-ground
Prerequisites: ITS 1030 Computer-Professionalism, System Components
Course Description:
The course provides instruction in the areas of Storage, Networking and Printing based on the CompTIA A+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Install and configure storage devices and use appropriate media.
- Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
- Compare and contrast various PC connection interfaces, their characteristics and purpose.
- Identify common PC connector types and associated cables.
- Install and configure storage devices and use appropriate media.
- Given a scenario, install Windows PC operating systems using appropriate methods.
- Given a scenario, apply the appropriate Microsoft command line tools.
- Given a scenario, use appropriate Microsoft operating system features and tools.
- Perform common preventive maintenance procedures using the appropriate Windows OS tools.
- Identify common features and functionality of the Mac OS and Linux operating systems.
- Given a scenario, troubleshoot PC operating system problems with appropriate tools.
- Compare and contrast network architecture devices, their functions, and features.
- Given a scenario, install and configure Windows networking on a client/desktop.
- Given a scenario, troubleshoot wired and wireless networks with appropriate tools.
- Summarize the properties and purpose of services provided by networked hosts.
- Identify the various types of network cables and connectors.
- Compare and contrast the characteristics of connectors and cabling.
- Given a scenario, use appropriate networking tools.
- Compare and contrast various PC connection interfaces, their characteristics and purpose.
- Compare and contrast network architecture devices, their functions, and features.
- Explain the properties and characteristics of TCP/IP.
- Explain common TCP and UDP ports, protocols, and their purpose.
- Summarize the properties and purpose of services provided by networked hosts.
- Compare and contrast various Wi-Fi networking standards and encryption types.
- Given a scenario, install and configure SOHO wireless/wired router and apply appropriate settings.
- Install and configure basic mobile device network connectivity and email.
- Identify common features and functionality of the Mac OS and Linux operating systems.
- Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools.
- Install and configure common peripheral devices.
- Install SOHO multifunction device / printers and configure appropriate settings.
- Compare and contrast differences between the various print technologies and the associated imaging process.
- Given a scenario, perform appropriate printer maintenance.
- Given a scenario, troubleshoot printers with appropriate tools.
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ITS 1050 - Computer - Mobile Devices, System Management
Clock Hours: 80
Delivery Mode
on-ground
Prerequisites: ITS-1040 Computer-Storage, Networking, Printing
Course Description:
The course provides instruction in the areas of Mobile Devices and System Management based on the CompTIA A+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Install and configure common peripheral devices.
- Install and configure basic mobile device network connectivity and email.
- Install and configure laptop hardware and components.
- Explain the function of components within the display of a laptop.
- Given a scenario, use appropriate laptop features.
- Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.
- Given a scenario, use Windows Control Panel utilities.
- Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools.
- Explain the characteristics of various types of other mobile devices.
- Identify basic features of mobile operating systems.
- Compare and contrast accessories & ports of other mobile devices.
- Install and configure basic mobile device network connectivity and email.
- Compare and contrast various PC connection interfaces, their characteristics and purpose.
- Identify common features and functionality of the Mac OS and Linux operating systems.
- Compare and contrast various PC connection interfaces, their characteristics and purpose.
- Summarize methods and data related to mobile device synchronization.
- Compare and contrast various methods for securing mobile devices.
- Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
- Compare and contrast differences of basic Windows OS security settings.
- Identify common features and functionality of the Mac OS and Linux operating systems.
- Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices.
- Compare and contrast various PC connection interfaces, their characteristics and purpose.
- Summarize the process of addressing prohibited content/activity, and explain privacy, licensing, and policy concepts.
- Given a scenario, use appropriate Microsoft operating system features and tools.
- Perform common preventive maintenance procedures using the appropriate Windows OS tools.
- Given a scenario, deploy and enforce security best practices to secure a workstation.
- Given a scenario, install Windows PC operating systems using appropriate methods.
- Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
- Given a scenario, apply appropriate Microsoft command line tools.
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ITS 1060 - Computer - System Implementation, File Management
Clock Hours: 80
Prerequisites: ITS-1050 Computer-Mobile Devices, System Management
Course Description:
The course provides instruction in the areas of System Implementation and File Management based on the CompTIA A+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Given a scenario, select the appropriate components for custom PC configuration, to meet customer specifications or needs.
- Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1).
- Given a scenario, install Windows PC operating systems using appropriate methods.
- Given a scenario, use appropriate Microsoft operating system features and tools.
- Given a scenario, install Windows PC operating systems using appropriate methods.
- Given a scenario, troubleshoot PC operating system problems with appropriate tools.
- Given a scenario, configure settings and use BIOS/UEFI tools on a PC.
- Given a scenario, setup and use client-side virtualization.
- Identify basic cloud concepts.
- Given a scenario, apply appropriate Microsoft command line tools.
- Given a scenario, use Windows Control Panel utilities
- Given a scenario, troubleshoot wired and wireless networks with appropriate tools.
- Given a scenario, install and configure Windows networking on a client/desktop
- Compare and contrast differences of basic Windows OS security settings.
- Identify common features and functionality of the Mac OS and Linux operating systems.
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ITS 1070 - Computer - Security, Best Practices, Capstone Exercise
Clock Hours: 80
Delivery Mode
on-ground
Prerequisites: ITS-1060 Computer-System Implementation, File Management
Industry Certifications TestOut PC Pro, CompTIA A+
Course Description:
The course provides instruction in the areas of Security and Best Practices based on the CompTIA A+ Certification objective requirements. In addition the course requires the student to complete a capstone exercise.
Student Learning Outcomes:
Course Competencies:
- Identify common security threats and vulnerabilities.
- Compare and contrast common preventive methods.
- Compare and contrast differences of basic Windows OS security settings.
- Given a scenario, deploy and enforce security best practices to secure a workstation.
- Summarize the process of addressing prohibited content/activity, and explain privacy, licensing, and policy concepts.
- Given a scenario, use appropriate data destruction and disposal methods.
- Summarize the process of addressing prohibited content/activity, and explain privacy, licensing, and policy concepts.
- Perform common preventive maintenance procedures using the appropriate Windows OS tools.
- Identify common features and functionality of the Mac OS and Linux operating systems.
- Summarize the properties and purpose of services provided by networked hosts.
- Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices.
- Given a scenario, secure SOHO wireless and wired networks.
- Given a scenario, install and configure Windows networking on a client/desktop.
- Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools.
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ITS 2011 - Network - Fundamentals, Cabling, Devices
Clock Hours: 66
Delivery Mode
on-ground
Prerequisites: All ITS 1000 Series Modules and ITS-0002 Worker Characteristic
Course Description:
The course provides instruction in the areas of Network Fundamentals, Cabling and Devices based on the CompTIA Network+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Compare and contrast the characteristics of network topologies, types and technologies.
- Explain devices, applications, protocols and services at their appropriate OSI layers.
- Explain the purposes and uses of ports and protocols.
- Explain the functions of network services.
- Given a scenario, use remote access methods.
- Explain authentication and access controls.
- Given a scenario, deploy the appropriate cabling solution.
- Given a scenario, use remote access methods.
- Given a scenario, determine the appropriate placement of networking devices on a network and install/configure them.
- Compare and contrast WAN technologies.
- Given a scenario, use appropriate documentation and diagrams to manage the network.
- Given a scenario, use the appropriate tool.
- Given a scenario, troubleshoot common wired connectivity and performance issues.
- Explain the purposes and use cases for advanced networking devices.
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ITS 2021 - Network - Ethernet, IP Configuration, Switching
Clock Hours: 66
Delivery Mode
on-ground
Prerequisites: All ITS 1000 Series Modules, ITS-2010 Network Fundamentals, Cabling, Devices
Course Description:
The course provides instruction in the areas of Ethernet, IP Configuration and Switching based on the CompTIA Network+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Explain the concepts and characteristics of routing and switching.
- Given a scenario, deploy the appropriate cabling solution.
- Compare and contrast the characteristics of network topologies, types and technologies.
- Given a scenario, troubleshoot common wired connectivity and performance issues.
- Given a scenario, troubleshoot common network service issues.
- Given a scenario, configure the appropriate IP addressing components.
- Explain the functions of network services.
- Given a scenario, use remote access methods.
- Explain common mitigation techniques and their purposes.
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ITS 2031 - Network - Routing, Firewalls, Network Customization
Clock Hours: 66
Delivery Mode
on-ground
Prerequisites: All ITS 1000 Series Modules, ITS-2020 Network -Ethernet, IP Configuration, Switching
Course Description:
The course provides instruction in the areas of Routing, Firewalls and Network Configuration based on the CompTIA Network+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Explain the concepts and characteristics of routing and switching.
- Given a scenario, configure the appropriate IP addressing components.
- Given a scenario, troubleshoot common wired connectivity and performance issues.
- Explain the purposes and uses of ports and protocols.
- Given a scenario, determine the appropriate placement of networking devices on a network and install/configure them.
- Explain the purposes and use cases for advanced networking devices.
- Explain common mitigation techniques and their purposes.
- Explain authentication and access controls.
- Given a scenario, troubleshoot common network service issues.
- Compare and contrast the characteristics of network topologies, types and technologies.
- Explain the purposes of virtualization and network storage technologies.
- Compare and contrast business continuity and disaster recovery concepts.
- Given a scenario, troubleshoot common wireless connectivity and performance issues.
- Summarize cloud concepts and their purposes.
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ITS 2041 - Network - Wireless, WANs, Network Policies
Clock Hours: 66
Delivery Mode
on-ground
Prerequisites: All ITS 1000 Series Modules, ITS-2030 Network-Routing, Firewalls, Network Customization
Course Description:
The course provides instruction in the areas of Wireless, WANs and Network Policies based on the CompTIA Network+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Explain the concepts and characteristics of routing and switching.
- Compare and contrast the characteristics of network topologies, types and technologies.
- Compare and contrast WAN technologies.
- Given a scenario, implement the appropriate wireless technologies and configurations.
- Given a scenario, troubleshoot common wireless connectivity and performance issues.
- Given a scenario, determine the appropriate placement of networking devices on a network and install/configure them.
- Explain the purposes and use cases for advanced networking devices.
- Given a scenario, troubleshoot common wired connectivity and performance issues.
- Explain authentication and access controls.
- Given a scenario, secure a basic wireless network.
- Summarize common networking attacks.
- Given a scenario, troubleshoot common network service issues.
- Summarize cloud concepts and their purposes.
- Given a scenario, use appropriate documentation and diagrams to manage the network.
- Compare and contrast business continuity and disaster recovery concepts.
- Explain common scanning, monitoring and patching processes and summarize their expected outputs.
- Identify policies and best practices.
- Explain common mitigation techniques and their purposes.
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ITS 2051 - Network - Security, Network Hardening Clock
Clock Hours: 66
Delivery Mode
on-ground
Prerequisites: All ITS 1000 Series Modules, ITS-2040 Network-Wireless, WANs, Network Policies
Course Description:
The course provides instruction in the areas of Security and Network Hardening based on the CompTIA Network+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Summarize the purposes of physical security devices.
- Summarize common networking attacks.
- Given a scenario, implement network device hardening.
- Explain authentication and access controls.
- Given a scenario, secure a basic wireless network.
- Explain common mitigation techniques and their purposes.
- Given a scenario, use remote access methods.
- Explain the purposes and use cases for advanced networking devices.
- Compare and contrast WAN technologies.
- Given a scenario, troubleshoot common network service issues.
- Explain common scanning, monitoring and patching processes and summarize their expected outputs.
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ITS 2061 - Network - Management, Optimization
Clock Hours: 66
Delivery Mode
on-ground
Prerequisites: All ITS 1000 Series Modules, ITS-2050 Network- Security, Network Hardening
Industry Certifications TestOut Network Pro , CompTIA Network+
Course Description:
The course provides instruction in the areas of Network Management and Optimization based on the CompTIA Network+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Explain common scanning, monitoring and patching processes and summarize their expected outputs.
- Given a scenario, implement network device hardening.
- Compare and contrast business continuity and disaster recovery concepts.
- Given a scenario, use remote access methods.
- Identify policies and best practices.
- Given a scenario, use appropriate documentation and diagrams to manage the network.
- Explain the concepts and characteristics of routing and switching.
- Explain the purposes and use cases for advanced networking devices.
- Explain common mitigation techniques and their purposes.
- Explain the functions of network services.
- Explain the network troubleshooting methodology.
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ITS 2070 - C-Tech - Copper Based Systems
Clock Hours: 42
Delivery Mode
on-ground
Industry Certifications C-Tech Network Cabling Specialist Copper-Based Systems
Course Description:
This course is designed to provide the students with the knowledge and skills necessary to become entry level technicians in the Network Cabling Industry.
Student Learning Outcomes:
Course Competencies:
- Identify and describe the characteristics, application and configuration of various cable types and terminations.
- Identify and explain the safety precautions in terms of personal protection, workplace safety, and other hazards found on the job site. Students will also be familiarized with Fire Stopping and Grounding and Bonding processes and practices.
- Construct, test and troubleshoot 4 pair twisted pair cabling systems. Students use test equipment to test cabling systems for shorts, opens, transposals, split pairs and reversals and map pair to pin configurations.
- Terminate, punch down and test on 66 and 110 connecting blocks, and complete the construction of jacks. Students use the test bench and appropriate cable tester to test and troubleshoot cabling systems and map pair to pin configurations. Students also perform a Tone and Trace of a UTP cabling system.
- Identify, terminate and test coaxial cabling systems that are used in Networking and Telecommunications, and understand their application.
- Explain the role of codes and standards and Commercial cabling topologies. Students will be able to identify commercial cabling subsystems. Students will also be familiarized with cable labeling and equipment color code practices. They will be able to distinguish between mandatory and advisory language in codes and standards.
- Familiarization with the standards that apply to residential copper network cabling in accordance with the EIA/TIA 570 standard for both single residences and multi-tenant residences. Students will be familiarized with residential system components and topologies. Students will identify the different grades of residential cabling as set forth in residential standards, as well as structured cabling systems. Students will also calculate the cost of parts for a residential installation.
- Identify cable placement methods and procedures. Students will be able to identify the steps to a successful cable pull as well as the tools and devices required.
- Define cabling system performance parameters and have an understanding of Copper Based systems testing. Students will be familiarized with copper cabling troubleshooting methods and they will identify solutions to copper cabling faults.
- Familiarization with workings of Ethernets and Token Ring local area network systems, and review the OSI model. Students also examine the role of media conversion in a network. The standards and practices of wireless networks are also covered.
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ITS 2080 - C-Tech Fiber Optic-Based Systems
Clock Hours: 42
Delivery Mode
on-ground
Industry Certifications C-Tech Network Cabling Specialist Fiber Optic-Based Systems
Course Description:
This course is designed to provide the students with the background and the science behind many of today’s optical systems as well as instruction in proper terminating, testing and installation techniques.
Student Learning Outcomes:
Course Competencies:
- Understand the basics of light to include speed, wavelength, frequency, intensity and attenuation.
- Explain the history and the development of light wave guides.
- Familiarization with different types and classes of fiber optic cables.
- Explain the operation and characteristics of optical systems including sources and detectors.
- Terminate fiber optic cable with SC and ST connectors.
- Splice fiber optic cables using a mechanical splice.
- Define Commercial and residential network cabling requirements.
- Define requirements for pulling and placing fiber optic cables.
- Properly test fiber optic cables, connectors and splices.
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ITS 2090 - VoIP/Telephony - Telecommunications
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
This course is designed to provide the students with a general understanding of the Public Switched Telephone Network, Integrated Services Digital Network, Private Brach Exchanges and Voice over IP Telephone systems.
Student Learning Outcomes:
Course Competencies:
- Understand telephone companies and the telephone network, regular telephone service, how calls are established end-to-end, network equipment, the outside plant, loops, remotes, central offices, and telephony jargon and buzzwords.
- Explain the ISDN and how it is used for internet access and telephony.
- Explain PBX system configurations and uses.
- Explain the fundamental operation and principles of a VoIP telephone system.
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ITS 3011 - Security - Access Control, Cryptography, Policies
Clock Hours: 78
Delivery Mode
on-ground
Prerequisites: All ITS 1000 and 2000 series Modules
Course Description:
The course provides instruction in the areas of Access Control, Cryptography and Policies based on the CompTIA Security+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Explain threat actor types and attributes.
- Explain penetration testing concepts.
- Explain use cases and purpose for frameworks, best practices and secure configuration guides.
- Compare and contrast identity and access management concepts.
- Explain the importance of policies, plans and procedures related to organizational security.
- Compare and contrast basic concepts of cryptography.
- Given a scenario, use appropriate software tools to assess the security posture of an organization.
- Given a scenario, follow incident response procedures.
- Summarize basic concepts of forensics.
- Given a scenario, differentiate common account management practices.
- Summarize business impact analysis concepts.
- Explain risk management processes and concepts.
- Given a scenario, carry out data security and privacy practices.
- Explain disaster recovery and continuity of operation concepts.
- Given a scenario, implement secure systems design.
- Summarize secure application development and deployment concepts.
- Given a scenario, deploy mobile devices securely.
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ITS 3021 - Security - Physical, Perimeter and Defense
Clock Hours: 78
Delivery Mode
on-ground
Prerequisites: All ITS 1000 and 2000 series Modules and ITS-3010 Security-access control, Cryptography, Policies
Course Description:
The course provides instruction in the areas of Physical, Perimeter and Defense based on the CompTIA Security+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Compare and contrast physical security and environmental controls.
- Explain the importance of physical security controls.
- Compare and contrast types of attacks.
- Given a scenario, implement secure network architecture concepts.
- Explain penetration testing concepts.
- Install and configure network components, both hardware and software-based, to support
- organizational security.
- Given a scenario, troubleshoot common security issues.
- Given a scenario, analyze and interpret output from security technologies.
- Given a scenario, install and configure wireless security settings.
- Explain the impact associated with types of vulnerabilities.
- Explain risk management processes and concepts.
- Given a scenario, analyze indicators of compromise and determine the type of malware.
- Given a scenario, implement secure systems design.
- Given a scenario, differentiate common account management practices.
- Explain penetration testing concepts.
- Explain vulnerability scanning concepts.
- Given a scenario, use appropriate software tools to assess the security posture of an organization.
- Given a scenario, implement secure protocols.
- Given a scenario, install and configure identity and access services.
- Summarize cloud and virtualization concepts.
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ITS 3031 - Security - Application Defense, Assessments and Audits
Clock Hours: 78
Delivery Mode
on-ground
Prerequisites: All ITS 1000 and 2000 series Modules, ITS-3020 Security-Physical, Perimeter and Defense
Industry Certifications TestOut Security Pro, CompTIA Security +
Course Description:
The course provides instruction in the areas of Application Defense, Assessments and Audits based on the CompTIA Security+ Certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Given a scenario, analyze indicators of compromise and determine the type of malware.
- Compare and contrast types of attacks.
- Given a scenario, use appropriate software tools to assess the security posture of an organization.
- Given a scenario, differentiate common account management practices.
- Given a scenario, analyze and interpret output from security technologies.
- Given a scenario, implement secure network architecture concepts.
- Given a scenario, implement secure systems design.
- Explain penetration testing concepts.
- Install and configure network components, both hardware- and software-based, to support organizational security.
- Explain the impact associated with types of vulnerabilities.
- Explain the security implications of embedded systems.
- Given a scenario, troubleshoot common security issues.
- Explain the importance of policies, plans and procedures related to organizational security.
- Given a scenario, implement public key infrastructure.
- Given a scenario, deploy mobile devices securely.
- Summarize cloud and virtualization concepts.
- Compare and contrast identity and access management concepts.
- Given a scenario, implement identity and access management controls.
- Compare and contrast identity and access management concepts.
- Explain the importance of secure staging deployment concepts.
- Summarize secure application development and deployment concepts.
- Explain the importance of physical security controls.
- Given a scenario, carry out data security and privacy practices.
- Compare and contrast basic concepts of cryptography.
- Explain cryptography algorithms and their basic characteristics.
- Explain how resiliency and automation strategies reduce risk.
- Summarize business impact analysis concepts.
- Explain disaster recovery and continuity of operation concepts.
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ITS 3040 - Windows Client - Hardware, Network Configuration
Clock Hours: 120
Delivery Mode
on-ground
Prerequisites: All ITS 1000 and 2000 series Modules, ITS-3030 Security-application Defense, Assessments and Audits
Course Description:
The course provides instruction in the areas of Hardware and Network Configuration as they relate to client systems in an enterprise environment. The competencies are derived from the Microsoft Configuring Windows 7, Configuring Windows Devices and Configuring Windows 10 certifications objective requirements.
Student Learning Outcomes:
Course Competencies:
- Perform post-installation configuration
- Implement Windows in an enterprise environment
- Configure devices and device drivers
- Configure advanced management tools
- Configure storage
- Configure data access and usage
- Support data storage
- Configure networking
- Implement apps
- Configure authorization and authentication
- Prepare for installation requirements
- Install Windows
- Configure file and folder access
- Configure IP settings
- Configure networking settings
- Configure and maintain network security
- Support authentication and authorization
- Support desktop apps
- Configure and manage updates
- Support Windows Store and cloud apps
- Deploy and manage Azure RemoteApp
- Support authentication and authorization
- Support data security
- Configure shared resources
- Migrate and configure user data
- Configure Hyper-V
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ITS 3041 - Linux Essentials- Linux Software, Licensing, CLI
Clock Hours: 96
Course Description:
Need course description
Student Learning Outcomes:
Need student competencies
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ITS 3042 - Linux Essentials-Managing Files, Security, Scripts
Clock Hours: 96
Course Description:
Need course description
Student Learning Outcomes:
Need student competencies
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ITS 3050 - Windows Client - Mobile, Monitor, Maintenance
Clock Hours: 120
Delivery Mode
on-ground
Prerequisites: All ITS 1000 and 2000 series Modules, ITS-3040 Windows Client- Hardware, Network Configuration
Industry Certifications TestOut Client Pro, Configuring Windows 7 (MS 70-680), Configuring Windows Devices (MS 70-697) and Installing and Configuring Windows 10 (MS 70-698)
Course Description:
The course provides instruction in the areas of Mobile, Monitoring and Maintenance as they relate to client systems in an enterprise environment. The competencies are derived from the Microsoft Configuring Windows 7, Configuring Windows Devices and Configuring Windows 10 certifications objective requirements.
Student Learning Outcomes:
Course Competencies:
- Configure VPN connections Hardware.
- Enable DirectAccess, remote access, and remote assistance.
- Manage Windows applications.
- Configure location settings for location-aware apps.
- Optimize hardware performance, power management, and virtual memory.
- Configure offline files.
- Manage services on a Windows system.
- Monitor a Windows operating system.
- Configure Windows update
- Protect a Windows system by creating restore points.
- Protect data on a Windows system by configuring data backups and recovering data from backups.
- Configure Windows Defender
- Configure and support IPv4 and IPv6 network settings; configure name resolution; connect to a network; configure network locations; configure Windows Firewall; configure Windows Firewall with Advanced Security; configure network discovery; configure Wi-Fi settings; configure Wi-Fi Direct; troubleshoot network issues; configure VPN, such as app-triggered VPN, traffic filters, and lockdown VPN; configure IPsec; configure Direct Access.
- Configure and analyze Event Viewer logs, configure event subscriptions, monitor performance using Task Manager, monitor performance using Resource Monitor, monitor performance using Performance Monitor and Data Collector Sets, monitor system resources, monitor and manage printers, configure indexing options, manage client security by using Windows Defender, evaluate system stability using Reliability Monitor, troubleshoot performance issues.
- Configure services, configure Device Manager, configure and use the MMC, configure Task Scheduler, configure automation of management tasks using Windows PowerShell.
- Choose the appropriate remote management tools; configure remote management settings; modify settings remotely by using the Microsoft Management Console (MMC) or Windows PowerShell; configure Remote Assistance, including Easy Connect; configure Remote Desktop; configure remote PowerShell.
- Configure Windows Update options; implement Insider Preview, Current Branch (CB), Current Branch for Business (CBB), and Long Term Servicing Branch (LTSB) scenarios; manage update history; roll back updates; update Windows Store apps.
- Configure a recovery drive, configure a system restore, perform a refresh or recycle, perform a driver rollback, configure restore points, resolve hardware and device issues, interpret data from Device Manager, restore previous versions of files and folders, configure File History, recover files from OneDrive, use Windows Backup and Restore, perform a backup and restore with WBAdmin, perform recovery operations using Windows Recovery.
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ITS 4010 - Windows Server Installation - Configuration, Deployment, Hyper-V
Clock Hours: 213
Delivery Mode
on-ground
Prerequisites: Information Technology Systems Manager Diploma
Course Description:
The course provides instruction in the areas of Configuration, Deployment and Hyper-V as they relate to Windows based servers. The competencies are derived from the Microsoft 70-410 (Installing and Configuring Windows Server 2012) certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Install servers
- Configure servers
- Configure local storage
- Configure file and share access
- Configure print and document services
- Configure servers for remote management
- Create and configure virtual machine settings
- Create and configure virtual machine storage
- Create and configure virtual networks
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ITS 4011 - CCNA-TCP/IP, WANs and IP Routing, CLI, LAN Switches
Clock Hours: 213
Delivery Mode
on ground
Prerequisites: ITS 1000, 2000 and 3000 series modules.
Course Description:
This course provides an understanding of the roles and functions of network components such as routers, switches, and controllers. This course will also provide the knowledge to interpret various network architecture and topologies, an understanding of TCP/IP, WANs, IP routing, and the use of the command line and command line tools. Based on the Cisco CCNA exam objectives.
Student Learning Outcomes:
- Explain the role and function of network components including routers, L2 and L3 switches, Next generation firewalls and IPS, access points, controllers, endpoints, and servers.
- Describe characteristics of network topology architectures including 2 and 3 tier, spine-leaf, WAN, and small office/home office (SOHO).
- Compare physical interface and cabling types including single and multimode fiber, copper, ethernet shared media, point-to-point, and concepts of PoE.
- Identify interface and cable issues including collisions, errors, mismatch duplex, and/or speed.
- Interpret the components of routing table including routing protocol code, prefix, network mask, next hop, administrative distance, metric, and gateway of last resort.
- Determine how a router makes a forwarding decision by default including longest match, Administrative distance, and routing protocol metric.
- Configure and verify IPv4 and IPv6 static routing including default route, network route, host route, and floating static route.
- Configure and verify single area OSPFv2 including neighbor adjacencies, point-to-point, broadcast (DR/BDR selection) and router ID.
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ITS 4012 - CCNA-VLANs, IPv4 Subnetting, Cisco Routers
Clock Hours: 213
Delivery Mode
on-ground
Prerequisites: All 1000, 2000, 3000 series modules, and ITS-4030 TCP/IP, WANs, IP routing, and LAN switches.
Course Description:
This course provides the knowledge to configure IPV4 and IPV6 addressing, understanding virtualization and switching concepts, configure and verify VLANs. This course will also provide an understanding of Cisco wireless architecture, AP’s, WLAN components, how routers make forwarding decisions, and to configure IPV4 and IPV6 routing. Based on the Cisco CCNA exam objectives.
Student Learning Outcomes:
Configure and verify IPv4 addressing and subnetting.
Describe the need for private IPv4 addressing.
Configure and verify IPv6 addressing and prefix.
Compare IPv6 address types including global unicast, unique local, link local, anycast, multicast, and modified EUI 64.
Describe wireless principles including nonoverlapping Wi-Fi channels, SSID, RF, and encryption.
Explain virtualization fundamentals (virtual machines).
Describe switching concepts including MAC learning and aging, frame switching, frame flooding, and MAC address tables.
Configure and verify VLANs (normal range) spanning multiple switches including data and voice access ports, default VLAN, and connectivity.
Configure and verify interswitch connectivity including trunk ports, 802.1Q, and native VLAN.
Configure and verify Layer 2 discovery protocols including Cisco Discovery Protocol and LLDP.
Configure and verify (Layer 2/Layer 3) EtherChannel (LACP).
Describe the need for and basic operations of Rapid PVST+ Spanning Tree Protocol and identify basic operations including root port, root bridge (primary and secondary), port states (forwarding and blocking), and portfast benefits.
Compare Cisco Wireless Architectures and AP modes.
Describe physical infrastructure connections of WLAN components including AP, WLC, access/trunk ports, and LAG.
Configure the components of a wireless LAN and advanced WLAN settings.
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ITS 4020 - Windows Server Installation - Files, Print, Group Policy, Networking
Clock Hours: 213
Delivery Mode
on-ground
Prerequisites: Information Technology Systems Manager Diploma, ITS-4010 Windows Server Installation-Configuration, Deployment, Hyper-V
Industry Certifications TestOut Server Pro: Install and Configure, Installing and Configuring Windows Server 2012 - Exam 70-410
Course Description:
The course provides instruction in the areas of Files, Printing, Group Policy and Networking as they relate to Windows based servers. The competencies are derived from the Microsoft 70-410 (Installing and Configuring Windows Server 2012) certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Configure IPv4 and IPv6 addressing
- Deploy and configure Dynamic Host Configuration Protocol (DHCP)
- Deploy and configure DNS service
- Install domain controllers
- Create and manage Active Directory users and computers
- Create and manage Active Directory groups and organizational units (OUs)
- Create Group Policy objects (GPOs)
- Configure security policies
- Configure security policies
- Configure Windows Firewall
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ITS 5010 - Windows Server Administration - Active Directory, Group Policy
Clock Hours: 213
Delivery Mode
on-ground
Prerequisites: Information Technology Systems Administrator Diploma
Course Description:
The course provides instruction in the areas of Active Directory and Group policy as they relate to Windows based servers. The competencies are derived from the Microsoft 70-411 (Administering Windows Server 2012) certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Configure service authentication
- Configure Domain Controllers
- Maintain Active Directory
- Configure account policies
- Configure Group Policy processing
- Configure Group Policy settings
- Manage Group Policy objects (GPOs)
- Configure Group Policy preferences
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ITS 5011 - CCNA-IPv4, IPv6, Routing, Static routes
Clock Hours: 213
Delivery Mode
on-ground
Prerequisites: All ITS 1000, 2000, 3000, and 4000 series modules.
Course Description:
This course provides an understanding of the role of DHCP, DNS, and SNMP and various network security fundamentals, including wireless security protocols, security password policies, access control, and configuration of WLAN. Based on the Cisco CCNA exam objectives.
Student Learning Outcomes:
Configure and verify NTP operating in a client and server mode.
Explain the role of DHCP and DNS within the network.
Explain the function of SNMP in network operations.
Describe the use of syslog features including facilities and levels.
Configure and verify DHCP client and relay.
Define key security concepts including threats, vulnerabilities, exploits, and mitigation techniques.
Describe security program elements including user awareness, training, and physical access control.
Describe security password policies elements including management, complexity, password alternatives, multifactor authentication, certificates, and biometrics.
Describe remote access and site-to-site VPNs.
Configure and verify access control lists.
Configure Layer 2 security features including DHCP snooping, dynamic ARP inspection, and port security.
Differentiate authentication, authorization, and accounting concepts.
Describe wireless security protocols including WPA, WPA2, and WPA3.
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ITS 5012 - CCNA-IPv6Subnetting, Wireless Arch., Securing WiFi
Clock Hours: 213
Delivery Mode
on-ground
Prerequisites: All ITS 1000, 2000, 3000, and 4000 series modules, ITS-5030 IPV4 ACLs, Security Architecture, DHCP, Management.
Course Description:
This course provides an understanding of the fundamentals and implementation of NAT, the need for IPv4 address conservation, how the NAT Port Address Translation (PAT) works, and how to configure both static NAT and PAT including how to verify NAT operations. This course will also provide an understanding of Quality of Service (QoS) tools, Cloud computing models benefits and differences, benefits, capabilities, and impact of automation in networks and network management. Based on the Cisco CCNA exam objectives.
Student Learning Outcomes:
Configure and verify inside source NAT using static and pools.
Explain the forwarding per-hop behavior (PHB) for QoS such as classification, marking, queuing, congestion, policing, shaping.
Server virtualization and cloud computing services.
Explain how automation impacts network management.
Compare traditional networks with controller-based networking.
Describe controller-based and software defined architectures (overlay, underlay, and fabric) including separation of control plane and data plane and northbound and southbound APIs.
Describe characteristics of REST-based APIs including CRUD, HTTP verbs, and data encoding.
Recognize the capabilities of configuration management mechanisms including Puppet, Chef, and Ansible.
Interpret JSON encoded data.
Understanding of overlay, underlay, and fabric
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ITS 5020 - Windows Server Administration - DNS, Routing, WSUS, WDS
Clock Hours: 213
Delivery Mode
on-ground
Prerequisites: Information Technology Systems Administrator Diploma
Industry Certifications TestOut Server Pro: Manage and Administer, Administering Windows Server 2012 - Exam 70-411
Course Description:
The course provides instruction in the areas of DNS, Routing, WSUS and WDS as they relate to Windows based servers. The competencies are derived from the Microsoft 70-411 (Administering Windows Server 2012) certification objective requirements.
Student Learning Outcomes:
Course Competencies:
- Deploy and manage server images
- Implement patch management
- Monitor servers
- Configure Distributed File System (DFS)
- Configure File Server Resource Manager (FSRM)
- Configure file and disk encryption
- Configure advanced audit policies
- Configure DNS zones
- Configure DNS records
- Configure VPN and routing
- Configure DirectAccess
- Configure Network policy Server (NPS)
- Configure NPS policies
- Configure Network Access Protection (NAP)
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IJM 0001 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
The goal of this course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce. The course is based around the ten traits that have been identified as being needed to foster positive work habits. The course will include weekly class discussions of 20 minutes to cover the ten worker characteristics topics.
Student Learning Outcomes:
- Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardies).
- Notifies instructor prior to or day of being absent.
- Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
- Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- Is a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
- Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
- Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
- Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
- Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
- Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
- Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
- Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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IJM 0002 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
The goal of this course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce. The course is based around the ten traits that have been identified as being needed to foster positive work habits. The course will include weekly class discussions of 20 minutes to cover the ten worker characteristics topics.
Student Learning Outcomes:
- Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardies).
- Notifies instructor prior to or day of being absent.
- Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
- Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- Is a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
- Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
- Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
- Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
- Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
- Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
- Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
- Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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IJM 0003 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
The goal of this course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce. The course is based around the ten traits that have been identified as being needed to foster positive work habits. The course will include weekly class discussions of 20 minutes to cover the ten worker characteristics topics.
Student Learning Outcomes:
- Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardies).
- Notifies instructor prior to or day of being absent.
- Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
- Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- Is a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
- Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
- Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
- Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
- Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
- Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
- Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
- Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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IJM 0004 - Worker Characteristic
Clock Hours: 6
Delivery Mode
on-ground
Course Description:
The goal of this course is to improve the essential worker characteristics of students to prepare them for entrance into the workforce. The course is based around the ten traits that have been identified as being needed to foster positive work habits. The course will include weekly class discussions of 20 minutes to cover the ten worker characteristics topics.
Student Learning Outcomes:
- Attendance
- Attends class as scheduled.
- Arrives/leaves on time (no tardies).
- Notifies instructor prior to or day of being absent.
- Character
- Displays loyalty, honesty, trustworthiness.
- Displays dependability and reliability.
- Displays initiative, self-discipline and self-responsibility.
- Displays self-discipline and performs what is asked of them.
- Teamwork
- Respects the rights of others.
- Maintains appropriate confidentiality.
- Is a team worker that is cooperative, mannerly, and appropriately assertive.
- Displays a customer service attitude.
- Seeks opportunities for continuous learning from others.
- Appearance
- Demonstrates appropriate dress indicative of trade.
- Demonstrates professional grooming and hygiene.
- Presents oneself professionally each day.
- Attitude
- Displays a positive and professional attitude.
- Displays self-confidence.
- Displays high expectations of success in trade.
- Productivity
- Follows safety practices.
- Maintains a neat and clean work area.
- Follows directions and procedures.
- Completes assignments in keeping with deadlines.
- Organization Skills
- Prioritizes and manages class time.
- Demonstrates flexibility in handling change.
- Communications
- Displays appropriate nonverbal skills (eye contact, body language).
- Displays appropriate listening skills.
- Uses appropriate language on a professional level.
- Cooperation
- Displays leadership skills.
- Appropriately handles criticism, conflicts and complaints.
- Demonstrates problem-solving capabilities.
- Maintains appropriate relationships with instructors and peers.
- Follows requests of instructor.
- Respect
- Engages with cultural and racial diversity in a professional manner.
- Refrains from engaging in harassment of any kind.
- Encourages others to avoid harassment.
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IJM 1020 - Technology Foundations
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
Technology Foundations is designed to enhance and/or develop language and mathematical skills that serve as a foundation for Industrial Maintenance and are necessary for employment in the technical workforce. Students will develop problem-solving skills, enhance communication skills, and will be encouraged to become independent thinkers.
Student Learning Outcomes:
Applied Math
- Demonstrate knowledge of business math terminology.
- Define business math terms.
- Use business math terms correctly and appropriate.
- Demonstrate proficiency in addition, subtraction, multiplication, and division using whole numbers, decimals, percentages, and fractions.
- Add, subtract, multiply, and divide whole numbers, decimals, percentages, and fractions.
Locating Information
- The learner shall: understand what type of data is depicted in each type of graphic; understand and use the different types of graphical depictions of information; extract one or two pieces of information from simple documents with little distractions; use a flowchart or other graphical data to make a decision.
- Use labels and scales when extracting data; understand the scale of a graph and how that affects interpretation of the data; given data, draw a graph; label in percentages the pieces of a pie chart; compare data shown on a bar graph; complete forms using given information.
Reading for Information
- Measures the skills used to recognize, understand, and apply workplace information presented in an audio format.
- Identify main ideas or main details that are explicitly stated
- Understand simple instructions
- Recognize straightforward, concrete statements and answer questions about directly stated main points and details.
- Understand straightforward multi-step instructions.
- Determine the meaning of one or two words based on context.
- Identify directly stated main points and details in moderately complex spoken information where the context is somewhat clear and direct but information unfamiliar.
- Understand reason or cause & effect from context clues.
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IJM 1040 - Root Cause Analysis
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
Root cause analysis teaches the student how to find the underlying cause of the problem. Root cause analysis helps to gather information, chart that information and to determine if there are any barriers that might affect the outcome. Corrective action are then applied and monitored to prove effectiveness.
Student Learning Outcomes:
Students will:
- Gather and manage data
- Define the Problem
- Assesse problem impact
- Undertaking and communicating logical analysis
- Generate and evaluate solutions
- Work collaboratively
- Facilitate a group
- Write a coherent and concise report
- Present the analysis
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IJM 1050 - Maintenance Awareness
Clock Hours: 56
Delivery Mode
on-ground
Course Description:
This course area covers adhering to safety, health and environmental rules and regulations, operating and monitoring a machine, interpreting machine operation and maintenance documentation and technical drawings, performing machine maintenance procedures, preventative maintenance and predictive maintenance, selecting and safely using proper hand tools for a task, moving, handling and storing materials and equipment, and selecting systems troubleshooting methods.
Student Learning Outcomes:
Students will:
- Perform preventive maintenance and routine repair
- Monitor indicators to ensure correct operations
- Perform all housekeeping to maintain production schedule
- Recognize potential maintenance issues with basic production systems, including knowledge of when to inform maintenance personnel about problems with:
- Electrical systems
- Pneumatic systems
- Hydraulic systems
- Machine automation systems
- Lubrication processes
- Bearings and couplings
- Belts and chain drives
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IJM 1060 - Statistical Process Control
Clock Hours: 60
Delivery Mode
on-ground
Course Description:
Statistical Process Control is a primary analysis tool of process evaluation and improvement. Students will gain skills needed to apply statistical thinking to quality improvement using statistical tools to analyze a wide variety of daily work problems. Select appropriate control charts for different applications, interpret variability in work processes, and construct a histogram of set data. Calculations and statistical assumptions are provided as needed, with emphasis on chart application and interpretation.
Student Learning Outcomes:
Students will:
- Define the Problem
- Collect and Record Data
- Control Charts
- Analyze the Data
- Work collaboratively
- Facilitate a group
- Write a coherent and concise report
- Present the analysis
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IJM 1080 - Precision Measurements
Clock Hours: 12
Delivery Mode
on-ground
Course Description:
Precision Measurements introduces basic measurement, precision measurement tools, and dimensional gauging. Learners will cover concepts such as S.I. Measurement, U.S. Customary Measurements, Tape Measure and Measurement Conversion. Applications taught include using a dial caliper, digital caliper, English micrometer, and metric micrometer. Dimensional gauging will include an introduction to gauging as well as indicator measurement and data collection. Measure Tools I provides an overview of concepts in control chart analysis and operation, geometric dimensioning and tolerance, and location, orientation, and form tolerances.
Student Learning Outcomes:
Students will be able to:
- Define inspection and standardization.
- Distinguish between accuracy and precision.
- Distinguish between gaging and variable inspection.
- Define sensitivity in measuring instruments.
- Describe the steel rule.
- Describe calipers.
- Describe the micrometer.
- Explain the vernier scale.
- Identify commonly used micrometers.
- Describe gage blocks.
- Describe go/no-go gaging with plug gages.
- Identify other commonly used gages.
- Describe height gages and granite plates.
- Recognize the importance of mastering and calibration.
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IJM 1090 - Computer Aided Drafting
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
Provides knowledge and practice in the methods and standards employed to develop technical drawings and interpret blueprints for various electro-mechanical projects. Topics include drawing interpretation, drafting practices, line convention, dimensions and tolerance of technical drawings per ANSI Y14.5m-1994, 2D multi-view drawing and an introduction to basic Geometric Dimensioning and Tolerancing (GDT).
Student Learning Outcomes:
Students will be able to:
- Operate the CAD workstation.
- Perform file management.
- Create basic geometry using the 2D draw and modify commands.
- Easily work with real-time pan and zoom.
- Create annotation (text and dimensions) in a professional style and size.
- Interpret and Read Blueprints.
- Locate and use template drawings.
- Use the Help utility.
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IJM 1100 - Introduction to CMM
Clock Hours: 30
Delivery Mode
on-ground
Course Description:
A CMM is used to measure parts Geometric Dimensioning and Tolerance design. This can be done in manual mode or in the automatic mode. This section of the course is where the student will learn the basic functions on the machine using PC-DMIS software and Hexagon Metrology. The student will learn to operate the machine in manual as well as program it to run in the automatic mode. Report charts are made to view the results of each feature measured to determine if it is within tolerance.
Student Learning Outcomes:
Students will be able to:
- Operate the coordinate system.
- Identify datum’s.
- Perform effective probing technique.
- Identify measured and constructed features.
- Probe tip compensation.
- Identify part program parameters.
- Position / align component.
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IJM 1110 - 3D Printing
Clock Hours: 10
Delivery Mode
on-ground
Course Description:
This course will help the student understand how 3D printing is being applied across a number of domains, including design, manufacturing, and retailing. It will also demonstrate the special capabilities of 3D printing such as customization, self-assembly, and the ability to print objects. This course will provide an overview of how you can use this framework to develop ideas that can be turned into objects for this new technology.
Student Learning Outcomes:
- Demonstrate knowledge of key historical factors that have shaped manufacturing over the centuries.
- Explain current and emerging 3D printing applications in a variety of industries.
- Evaluate real-life scenarios and recommend the appropriate use of 3D printing technology.
- Identify opportunities to apply 3D printing technology for time and cost savings.
- Explain the difference between X, Y and Z co-ordinates.
- Modify sizes of a CAD model.
- Design a basic model to scale with given measurements.
- Design and print objects containing moving parts without assembly.
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IJM 2010 - Basic Mechanical Theory & Lab
Clock Hours: 142
Delivery Mode
on-ground
Course Description:
Introduction to Mechanical Systems” provides a foundational overview of mechanical systems. Simple machines, such as the lever, incline planed, and wheel, are the building blocks of even the most complex mechanical systems. Both simple and complex machines manipulate mechanical forces, including distance and friction, in order to achieve mechanical advantage.
Understanding how simple machines work is essential to understanding and working with any type of machinery. This includes being familiar with each type of simple machine as well as its components, function, and mechanical advantage, all of which serve as the basis for understanding advanced mechanical topics. Without the foundational information presented in this class, users will not be prepared to study more complex aspects of mechanical systems
Student Learning Outcomes:
Students will be able to:
- Perform a lockout/tagout
- Mount and level an electric motor
- Measure the actual size of a keyseat
- Use a prony brake to measure shaft torque
- Identify shaft size given a sample
- Install and adjust a pillow block antifriction bearing
- Install a flexible jaw coupling
- Align two shafts using a straight edge and a feeler gage
- Calculate pulley ratio
- Install and align a fractional H-P V-belt drive system
- Determine the belt deflection force for a given application
- Use a belt tension tester to measure belt tension
- Calculate sprocket ratio
- Install and align a roller chain drive system with adj. centers
- Adjust chain sag to a specified amount using adj. centers
- Install and remove a chain with a master link using sprocket teeth
- Determine the direction of rotation of a gear
- Adjust the backlash in a gear drive to a specified amount.
- Install and align a v-belt drive system
- Use a V-belt gage to determine belt cross section size
- Install a V-belt system
- Install a timing belt system
- Install and align a pulley system using a straight edge
- Install and align a chain coupling
- Install and align a grid coupling
- Lubricate a chain drive using the manual lubrication
- Install a solid bearing using a hammer and mandrel
- Lubricate a plain bearing using the oil cup method
- Install a ball bearing using an arbor press
- Install a seal and 0 ring
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IJM 2020 - Basic Hydraulic Theory and Lab
Clock Hours: 142
Delivery Mode
on-ground
Course Description:
This class provides an introduction to fluid power systems, including hydraulic and pneumatic components.
Student Learning Outcomes:
Students will be able to:
- Read a hydraulic gauge pressure.
- Read liquid level and temperature in a reservoir.
- Operate a hydraulic power unit.
- Connect and disconnect hydraulic quick disconnect hose.
- Recognize symbols for a hydraulic circuit.
- Connect and use a flow meter.
- Control speed of cylinder using a needle valve.
- Connect and operate a bi-directional hydraulic motor.
- Draw a hydraulic circuit using standard symbols.
- Measure force of an extending and retracting cylinder.
- Measure Delta P across a hydraulic component.
- Convert between absolute and gauge pressures.
- Understand the operation of a hydraulic relief valve.
- Use a meter-in and meter-out hydraulic circuit.
- Calculate the extend speed of a hydraulic cylinder given its size and flow rate.
- Calculate the cylinder stroke time given its size and flow rate.
- Connect and adjust the pressure setting of a PRV.
- Design a pressure sequence.
- Connect and operate a hydraulic DCV with a tandem center.
- Connect and operate a 4/2 hydraulic DCV.
- Connect and operate a hydraulic pilot-operated DCV.
- Connect a pilot-operated relief valve to unload a pump by venting.
- Connect and operate a P-port check valve circuit.
- Connect and operate a load-lock circuit.
- Calculate the maximum pressure in a pilot-operated check valve circuit.
- Pre-charge an accumulator.
- Size a bladder-type accumulator.
- Connect and operate an accumulator bleed-down circuit.
- Connect and operate an accumulator.
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IJM 2030 - Motor Controls
Clock Hours: 142
Delivery Mode
on-ground
Course Description:
“Relays, Contactors, and Motor Starters” provides an overview of the primary components involved in electric motor control. Relays are electrical switches that control a circuit. When activated by current, a relay opens and closes a circuit to turn a larger current on or off. Contactors control current by conducting it through metal contacts that make or break electrical circuits. When combined with an overload relay, a contactor becomes a motor starter.
Working with relays, contactors, and motor starters requires technicians to understand how to properly care for such devices and how to operate them effectively. After taking this class, users will be able to describe the design and function of common relays, contactors, and motor starters, as well as the applications for each device
Student Learning Outcomes:
Students will be able to:
- Demonstrate knowledge of a manual motor starter by connecting power and a three phase motor to one in the lab for the instructor to observe.
- Demonstrate an understanding of relays, contactors, and motor starters by connecting power to them to operate motors and lamps.
- Demonstrate a knowledge of a control transformer by connecting one for use on 208/120 three phase to provide control voltage for motor control circuits
- Demonstrate a knowledge of basic control circuits by connecting a start-stop push button control with memory. Use numerical cross referencing to label your schematic.
- Demonstrate a knowledge of adding additional start and stop stations to basic control.
- Demonstrate the proper wiring of forward-reverse magnetic motor starter control.
- Demonstrate the knowledge of jogging by connecting three variations of jogging circuits to accomplish the task.
- Demonstrate the use of ON and OFF delay timers by connecting them to control motors, control relays, contactors, and lamps.
- Demonstrate knowledge of pilot devices including pressure switches, float switches, flow switches, limit switches, temperature sensing devices, hall effect sensors, proximity sensors, and photo detectors.
- Demonstrate an ability to read and decipher large schematics.
- Demonstrate a knowledge of 6 ways to start three phase motors, the operations of a DC motor, a single phase motor, and means of braking an electric motor.
- Demonstrate the use of variable speed drives by programming and operating a variety of drives.
- Demonstrate a knowledge of safety rules such as lock out-tag out, use of PPE, proper handling of fuses and circuit breakers, work in pairs when working on dangerous equipment, not working while tired or taking medication, and not working in dimly lit areas.
- Demonstrate the use of a clamp on ammeter and multi-meter for determining the condition of the operation of a three phase motor.
- Demonstrate the ability to analyze the operating condition of a single phase motor. Be able to check the capacitors for proper value and operation. Determine the defective elements in a single phase motor system that is malfunctioning.
- Visually and electrically inspect a DC motor for defects. Demonstrate the knowledge of a series, shunt, and compound DC motor. Reverse a DC motor, adjust the speed, replace brushes, and service the commutator. Check for shorts and opens.
- Demonstrate a knowledge of three phase motors. This includes construction, connections for different voltage levels, differences between wye and Delta motors, reversing directions, resistance checks to verify the condition of the windings, measurement of voltage and current, and corrective action to repair a defective circuit.
- Use motor nameplate data to understand the operating parameters of a three phase motor. This includes power rating, voltage rating, code letters, operating base frequency, usage, service factor, speed, efficiency, and temperature ratings. Size a conduit to carry multiple conductors of different AWG size.
- Select a proper motor for an installation. Power source, load, needed torque, torque horsepower conversions, environmental conditions, motor frames, motor enclosures, and motor efficiency considerations are analyzed. Analysis of cost versus efficiency is needed. Ambient temperature correction, voltage and frequency variations, altitude correction, motor starting time, and motor couplings are analyzed.
- Select overcurrent protection devices, analyze fault currents, and develop motor starting protection. Use a multi-meter to troubleshoot fuses and circuit breakers. Student will size running motor protection and program running protection on a VFD.
- Recognize phase and voltage unbalance, damage from single phasing, surge voltages, improper ventilation, overloads, overcycling, and moisture. Improper belt tension, misalignment, and vibration requires correction.
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IJM 3010 - PLC Theory and Lab I
Clock Hours: 63
Delivery Mode
on-ground
Course Description:
This class introduces the parts and operations of programmable logic controllers (PLCs) and describes the functions and different programming languages you will find on most PLCs.
Student Learning Outcomes:
Students will be able to:
- Demonstrate knowledge of PLC types and construction by explaining to the instructor.
- Demonstrate a knowledge of number systems (bases) by completing lab assignments.
- Demonstrate a knowledge of input/output (VO) devices by connecting and observing their action.
- Demonstrate ability to create relay logic diagrams from a set of instructions that specify a certain operation must occur using switches, lamps, and motors.
- Demonstrate the knowledge to build a PLC circuit from a relay logic diagram using the virtual CD program that comes with the PLC textbook. This includes the use of XIO and XIC switches as well as the OTE function.
- Demonstrate a knowledge of Input and Output modules of a PLC by wiring them to input devices and output devices for sinking or sourcing.
- Demonstrate the ability to program internal relays and contacts. This is accomplished by using a bit of a word from the data file which is substituted for an output.
- Demonstrate the ability to create a sealed circuit by using the virtual CD program. Switches and lamps are used to create a motor control circuit.
- Demonstrate the use of the latch and unlatch function using switches and lamps which are included in the virtual CD program.
- Demonstrate the force function. This is accomplished by programming a single switch and output on one rung. The PLC is placed in the run mode after the program has been downloaded. The force table is accessed and the force function is engaged. This turns on an output even if the program says it should not be.
- Demonstrate the knowledge of logic gates such as AND, OR, NOT, XOR, XNOR, NAND, and NOR by writing truth tables for each function. Also construct a PLC program to reflect these functions.
- Demonstrate the knowledge of timers by programming a virtual traffic light to operate with a specified set of timing functions.
- Demonstrate the knowledge of counters by programming an event to occur after a certain number of repetitive actions have completed.
- Demonstrate the ability to program math functions such as ADD, SUB, MULT, and DIV. A lab experiment changing a quantity of inches to yards, feet, and inches will be programmed by the student.
- Demonstrate the ability to use the compare functions such as EQU, GRT, LES, LEQ, NEQ, and GEQ to program a traffic light operation using the virtual CD program.
- Demonstrate the knowledge of the Jump and MCR functions by creating a program using the virtual CD.
- Demonstrate the knowledge of the Subroutine instructions. Program a set of data to be examined by calling the subroutine.
- Demonstrate the knowledge of setting up a sequencer to operate a stop light.
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IJM 3020 - PLC Theory and Lab II
Clock Hours: 300
Delivery Mode
on-ground
Course Description:
This class covers some of the most common program control instructions for PLCs.
Student Learning Outcomes:
Students will be able to:
- Explain the components of a basic programmable logic controller such as CPU, MPU, ALU, RAM, ROM, BIOS, and ADC. Sinking and sourcing for DC 1/0 modules will be mastered.
- Learn conversion of decimal numbers to binary, octal, and hexadecimal numbers will be demonstrated. Binary addition, subtraction, multiplication, and division will be accomplished. The definitions of bit, nibble, byte, word, double word, and quad word will be learned.
- Gain familiarity with switches (pressure, liquid level, flow, float, foot, limit, and proximity) and sensors (proximity, inductive, capacitive, hall effect, ultrasonic, electrostatic ultrasonic, and RADAR) will be accomplished.
- Relay logic rules for input and output devices, where they are placed, how they are connected, how they are represented in the relay logic diagram, placement of input and output devices, how current in a relay logic diagram flows, and numerical cross referencing will be learned.
- Master components of the PLC ladder logic. These include XIC (examine if closed), XIO (examine if open), input (1), output (0), Status (52), timers (T4), counters (CS), control (R6), binary (B3), and integer (N7). The function and operation of each will be detailed.
- Create Boolean expressions, truth tables, and logic gate circuits. Logic gate circuits including NOT, AND, OR, NAND, NOR, XOR, AND XNOR gates will be used.
- Use and program On delay, Off delay, and retentive timers. This area includes using the timer timing bit (TT), done bit (DN), move instruction (MOV), reset instruction (RES), preset registers, and accumulated registers.
- Program counters (UP counter, DOWN counter) and use the associated outputs and instructions to demonstrate his/her proficiency. These instructions include labeling the counter, counter bit done (DN), preset value, and accumulated value.
- Gain knowledge of PLC math instructions by utilizing each function in an active program. This includes the ADD, SUBTRACT, MULTIPLY, and DIVIDE FUNCTIONS. Advance math functions will not be used at this time.
- Program PLC Logic and bit shift instructions, having the instructor verify the students’ mastery of these functions.
- Build a program that includes the PLC compare, Jump, and MCR functions will provide material to ascertain the students’ knowledge in these areas.
- Develop a PLC subroutine examined by the instructor to indicate the level of proficiency attained.
- Handle data instructions of Move, Masked Move, FIFO, LIFO, copy file, fill, file, and Data Conversion.
- Demonstrate proficiency in sequencer instructions (SQO, SQC, and SQL).
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IJM 3030 - HMI Theory and Lab
Clock Hours: 63
Delivery Mode
on-ground
Course Description:
This class provides an overview of the different types of HMI, (Human Machine Interface), devices and systems used by PLCs.
Student Learning Outcomes:
Students will be able to:
- Explain the purpose of a human machine interface.
- Describe Key Panels.
- Describe Basic Panels.
- Describe Comfort Panels.
- Describe Mobile Panels.
- Explain the function of a Thin Client.
- Distinguish between a panel PC and an industrial monitor.
- Understand the different types of HMI devices used for special requirements.
- Distinguish between the different types of HMI software.
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