Dec 22, 2024  
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CIT 2030 - Computer Support Foundations


Clock Hours: 426

Prerequisites:

Successful Completion of Personal Computer Operator Certificate class competencies

Industry Certifications

This class fully maps to CompTIA’s (220-1101) A+ Core-1, and (220-1102) A+ Core-2 Certification Exam objectives.

Course Description:

Students in this class will be introduced to a comprehensive introduction to managing and maintaining desktop and laptop personal computers and mobile devices. Each unit features extensive topics to reflect current technology, techniques, and industry standards used in the field of PC support. Each unit covers both core concepts and advanced topics, including hardware component identification and installation, networking devices, cables and connectors, laptop and mobile device hardware and features, printer types and components, operational procedures (including maintenance), customer service, installing, supporting and maintaining Windows desktop OS versions including command line and scripting support, securing and sharing Windows resources on a network, operational procedures (including safety), and customer service. Additional units cover topics relating to understanding Mac OS and Linux operating systems.

Student Learning Outcomes:

Upon successful completion of this class, and obtaining Mastery Level of assessment with the objectives and skills, the student is expected to be able to:

 

  1. Given a scenario, install and configure laptop hardware and components (A)
  2. Compare and contrast the display components of mobile devices (A)
  3. Given a scenario, set up and configure accessories and ports of mobile devices (A)
  4. Given a scenario, configure basic mobile device network connectivity and application support (A)
  5. Compare and contrast TCP and UDP ports, protocols, and their purposes (B)
  6. Compare and contrast common networking hardware devices (B)
  7. Compare and contrast wireless networking protocols (B)
  8. Summarize the properties and purposes of services provided by networked hosts (B)
  9. Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks (B)
  10. Compare and contrast common network configuration concepts (B)
  11. Compare and contrast Internet connection types, network types, and their features (B)
  12. Given a scenario, use appropriate networking tools (B)
  13. Explain basic cable types and their connectors, features, and purposes (C)
  14. Given a scenario, install appropriate RAM (C)
  15. Given a scenario, select, install and configure storage devices (C)
  16. Given a scenario, install and configure motherboards, CPUs, and add-on cards (C)
  17. Given a scenario, install or replace the appropriate power supply (C)
  18. Given a scenario, deploy and configure multifunction devices/printers and settings (C)
  19. Given a scenario, install and replace printer consumables (C)
  20. Summarize cloud computing concepts (D)
  21. Summarize aspects of client-side virtualization (D)
  22. Given a scenario, apply the best practice methodology to resolve problems (E)
  23. Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power (E)
  24. Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays (E)
  25. Given a scenario, troubleshoot video, projector, and display issues (E)
  26. Given a scenario, troubleshoot common issues with mobile devices (E)