ITM 1150 - CS & System Support

Clock Hours: 12

Delivery Mode
on-ground

Prerequisites: ITM-1140 OS Mgmt Install, Maint and Sec

Course Description:
This course is designed to prepare students for customer service and support in the help desk environment.

Student Learning Outcomes:

Discuss and explain ethics in customer service
Discuss and demonstrate Phone Etiquette
Explain and participate in Change Management Systems
Discuss handling the difficult customer
Discuss problem escalation

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