ITM 1160 - Prep for A+ Certification

A+ Hardware

1. Given a scenario, configure settings and use BIOS/UEFI tools on a PC
2. Explain the importance of motherboard components, their purpose and properties.
3. Compare and contrast various RAM types and their features
4. Install and configure PC expansion cards.
5. Install and configure storage devices and use appropriate media.
6. Install various types of CPUs and apply the appropriate cooling methods.
7. Compare and contrast various PC connection interfaces, their characteristics and purpose.
8. Install a power supply based on given specifications
9. Given a scenario, select the appropriate components for a custom PC configuration to meet customer specifications or needs
10. Compare and contrast types of display devices and their features
11. Identify common PC connector types and associated cables
12. Install and configure common peripheral devices.
13. Install SOHO multifunction device/printers and configure appropriate settings.
14. Compare and contrast differences between the various print technologies and the associated imaging process.
15. Given a scenario, perform appropriate printer maintenance.
16. Identify the various types of network cables and connectors.
17. Compare and contrast the characteristics of connectors and cabling
18. Explain the properties and characteristics of TCP/IP.

1. Explain common TCP and UDP ports, protocols and their purpose
2. Compare and contrast various WiFi networking standards and encryption types.
3. Given a scenario, install and configure SOHO wireless/ wired router and apply appropriate settings.
4. Compare and contrast Internet connection types, network types and their features.
5. Compare and contrast network architecture devices, their functions and features.
6. Given a scenario, use appropriate networking tools
7. Install and configure laptop hardware and components.
8. Explain the function of components within the display of a laptop.
9. Given a scenario, use appropriate laptop features.
10. Explain the characteristics of various types of other mobile devices
11. Compare and contrast accessories and ports of other mobile devices.
12. Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
13. Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
14. Given a scenario, troubleshoot common video, projector and display issues.
15. Given a scenario, troubleshoot wired and wireless networks with appropriate tools.
16. Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.
17. Given a scenario, troubleshoot printers with appropriate tools.

A+ Software

1. Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10)
2. Given a scenario, install Windows PC operating systems using appropriate methods.
3. Given a scenario, apply appropriate Microsoft command line tools.
4. Given a scenario, use appropriate Microsoft operating system features and tools.
5. Given a scenario, use Windows Control Panel utilities.
6. Given a scenario, install and configure Windows networking on a client/desktop.
7. Perform common preventive maintenance procedures using the appropriate Windows OS tools.
8. Identify common features and functionality of the Mac OS and Linux operating systems.
9. Given a scenario, set up and use client-side virtualization.
10. Identify basic cloud concepts.
11. Summarize the properties and purpose of services provided by networked hosts
12. Identify basic features of mobile operating systems.
13. Install and configure basic mobile device network connectivity and email.
14. Summarize methods and data related to mobile device synchronization
15. Identify common security threats and vulnerabilities.
16. Compare and contrast common prevention methods.
17. Compare and contrast differences of basic Windows OS security settings.
18. Given a scenario, deploy and enforce security best practices to secure a workstation.
19. Compare and contrast various methods for securing mobile devices.
20. Given a scenario, use appropriate data destruction and disposal methods.
21. Given a scenario, secure SOHO wireless and wired networks.