HCT 3030 - Advanced Hospitality & Tour Concepts

Clock Hours: 163

Delivery Mode
on-ground

Industry Certifications American Hotel & Lodging Association Certified Hospitality & Tourism Management Professional 

Course Description:
Complete a 100-hour, on-site workplace requirement in a qualifying position. A qualifying position is defined as working, whether paid or unpaid, in the hospitality industry. Hospitality industry is defined by four categories: Accommodations, Food & Beverage, Transportation, or Attractions. Working can take the form of an internship, volunteer work, or paid employment. Simulations may be considered in lieu of on- site requirement. Portfolios are useful testaments to knowledge. 

Student Learning Outcomes:
Work Habits

Interact with others in a courteous and tactful manner
Cooperate with others and work well in a team
Accept individual differences
Show up for work on time and be prepared for work
Complete assigned tasks on time
Follow written and oral instructions
Demonstrate honesty and accept responsibility for personal actions
Ask for help when needed
Accept supervision willingly
Manage time effectively
Follow safety rules and regulations
Use effective communication skills
Greet people in an appropriate manner
Maintain a well-groomed professional appearance

Guest Service

Be authentic in guest interactions
Use intuition and be attentive to the information shared by guests
Find empathy with guests and relates to guest needs
Make each guest feel special and welcome
Find ways to surprise guests to make their experience more enjoyable
Follow through and deliver personal attention to guests
Show initiative and add personal touches to engage with guests