MOA 1051 - Medical Administrative Procedures

• English Review 

1. Review basic grammar, punctuation, and capitalization 

2. Learn to develop clear and cohesive sentences and paragraphs. 

3. Develop test taking skills. 

4. Develop improved English proficiency. 

5. Develop skills for effective communication 

• Excel/Access Spreadsheets                                                                                      

1. Identify the different components of the Excel worksheet. 

2. Differentiate between an Excel workbook & worksheet. 

3. Indicate the names and functions of the Excel interface components. 

4. Enter and edit data into both Excel and Access. 

5. Format data and cells into both Excel and Access. 

6. Construct formulas to manipulate numeric data in an Excel worksheet. 

7. Create a spreadsheet to tabulate and record numeric values in an Excel worksheet. 

8. Use the print function to create a printable copy of data stored on an Excel spreadsheet. 

9. Set up the chart function of Excel to represent numeric data in multiple formats. 

10. Differentiate between formulas and functions in Excel. 

11. Examine database concepts and explore the Microsoft Office Access environment. 

12. Design a simple database in Access. 

13. Build a new database with related tables in Access. 

14. Manage the data in a table in Access. 

15. Query a database using different methods in Access. 

16. Design a form in Access. 

1. Generate a report in Access. 

2. Import and export data in Access. 

• Keyboarding                                                                                                    

1. Demonstrate proper keyboarding techniques. 

2. Demonstrate an acceptable level of keyboarding skills. 

3. Proofread and edit copy.  

4. Apply keyboarding skills to create basic business documents. 

5. Demonstrate a working knowledge of software. 

6. Format and produce a variety of simple and complex business documents using word processing software and various input devices.               

7. Compose and apply written communications skills at the keyboard. 

8. Apply mailability standards to document production. 

9. Recognize the alphabet, number, and symbol keys on the keyboard. 

10. Type basic business documents, correspondences, reports, tables, and employment documents.       

• Office machines/logistics (filing, email, fax, and scanning) 

1. Describe the importance of administrative support in today’s medical office. 

2. Define the administrative tasks performed. 

3. Discuss the different job settings available to a person with medical office skills. 

4. List principles of office management necessary in a medical setting. 

5. Practice safety regarding floors, electric cords, fire hazards, and furniture. 

6. Manage inventories of supplies. 

7. Determine which tasks can be completed more efficiently on a computer. 

8. Explain filing systems (e.g. electronic, alphabetical procedures, terminal digit procedures) 

9. Describe Electronic Health Record/ Electronic Medical Record (HER/EMR). 

• Scheduling 

1. Demonstrate proper behavior when interacting with patients. 

2. Explain the need for a well-managed reception area. 

3. Understand the practical application of the HIPAA Privacy Rules and exceptions. 

4. Evaluate different types of patient scheduling. 

1. Wave Booking 

2. Double-booking 

3. Modified wave 

4. Stream/time specific 

5. Open booking 

6. Cluster or categorization booking 

5. Explain the need for an efficient scheduling system. 

6. Determine scheduling needs of the facility, as well as new and established patients. 

1. Know how to input new patient information 

2. Analyze the time required by different patients and procedures 

3. Know the availability of the provider’s schedule, appointment intervals, and needs 

7. Prepare a daily list of appointments. 

8. Handle delays and interruptions (including emergencies) to the schedule. 

9. Reschedule cancellations and missed appointments (no-shows). 

1. Know follow-up procedures for no-show, missed, and cancelled appointments 

2. Knowledge of fees for no-show, missed, and cancelled appointments 

10. Coordinate scheduling of patients at other medical facilities. 

11. Arrange for diagnostic testing and procedures. 

1. Know whether preauthorization is needed 

2. Know patient instructions needed for pre-testing or diagnostic procedure 

12. Confirm the patient’s advanced directives. 

13. Manage special needs regarding special paperwork 

• Ten-Key Calculations 

1. Use proper finger placement on the keypad. 

2. Enter numbers by touch for speed and accuracy in adding, subtracting, multiplying, and dividing numbers. 

3. Correctly computes subtotal, total, and grand total. 

4. Accurately uses both the percent and decimal settings. 

5. Understands how to use memory plus, memory minus, memory subtotal, and memory total. 

6. Effectively utilize the 10-key machine as an efficient business tool.                   

• General 

1. Compose well-organized medical correspondence/documents. 

2. Use proper methods in transcribing by machine. 

3. Create and maintain patients’ records. 

4. Identify each type of document stored in a typical medical record. 

5. Know the importance of keeping an accurate, up-to-date record. 

6. Discuss the components of the medical record form referred to as SOAP. 

7. Give the meanings of common medical abbreviations found throughout the reading material and chart notes. 

8. Transcribe dictation and enter reports into a patient’s chart. 

9. Identify common problems and errors that occur during dictation or dictation conversion and explain when the transcriptionist should consult the Physicians’ Desk Reference (PDR), the dictionary, style guides, or other reference materials. 

10. Edit medical documents previously transcribed by voice recognition devices. 

11. Teach clients and family members how to use prescription and over the counter (OTC) drugs safely and effectively.  

12. Demonstrate proper handwashing technique prior to medication preparation and before and after client contact.  

13. Demonstrate proper handling of medication to prevent contamination.  

14. Identify correct landmarks and use correct technique in administering medication.  

15. Assess and monitor clients’ conditions in relation to diabetes mellitus and their compliance with prescribed management strategies.  

16. Teach parents about recommended immunizations and record keeping.