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HST 1050 - Introduction to Hospitality and Tourism
Clock Hours: 100
Delivery Mode on-ground
Course Description: This course will familiarize students with essential information required for entry-level employee positions and responsibilities. The course covers the soft skills needed, followed by specific functional knowledge relating to the industry.
Student Learning Outcomes: Students will be able to:
- Explain how hospitality and tourism depend on one another for success.
- Describe the social impact of global travel and business on hospitality and tourism.
- Describe the scope of industry services available for today’s traveler.
- Explain the need for respect and value for all guests by the hospitality and tourism industry.
- Explain the purpose of quality guest service in the hospitality and tourism industry.
- Identify the types of hotels available to hospitality and tourism guests.
- Identify the career options available to a person seeking to build a career in hospitality and tourism.
- Identify the importance of expertise building through on-the-job experience.
- Explain the skills and responsibilities of a guest service professional.
- Explain the importance of ethics in the workplace.
- Identify the tasks performed during pre-arrival, arrival, occupancy, and departure stages of the guest cycle.
- Identify the components used in above-and-beyond guest service.
- Identify the need for protecting the guest’s right to privacy.
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