PCP 2030 - Medical Assistant I

Clock Hours: 253

Delivery Mode
on-ground

Course Description:
his course component of the overall Medical Assistant 1 curriculum includes knowledge and skills relating to various patient care activities and associated non-professional services necessary in caring for the personal needs and comfort of patients in non-complex situations. This care may be given in a hospital, a long-term care facility, physician office / clinic, or the home of the patient. Family differences and ethical, safe practices will be stressed, and instruction is limited to those supportive services necessary to assist the patient toward independent living in a safe environment. Specialized curriculum topics include, but are not limited to, the following major specific skill areas: communication and interpersonal skills, legal and ethical responsibilities, common wellness, health problems and disease concepts, safety and security procedures, response to emergency situations, personal patient care services / procedures and basic needs assessment, nutrition, medical terminology, anatomy and physiology, EKG / 12-Lead, interpretation of EKG strips, medical records, patient scheduling, Insurance Billing and Authorizations, the nursing process, the surgical patient, oxygen needs, rehabilitation and restorative needs, ostomy care, and wound care etc.

Student Learning Outcomes:
Recognize and interpret common medical abbreviations and terminology.

Master pronunciation and spelling of medical terms

Learn how to work with a medical dictionary / thesaurus

Learn to interpret physician’s orders

Utilize common communication devices (pagers, patient call system, and telephones).

Learn how to operate paging systems, patient call systems, and telephones.

Understand guidelines and restriction for communication with each of these systems.

Discuss routine phone calls and the appropriate action to take with each.

Discuss answering phone calls promptly, courteously, and confidentially.

Understanding basic job description, i.e. (PCP do not take telephone orders, route to appropriate personnel).

Understand when answering phone utilize proper phone technique.
Discuss recognizing call priorities.