Sep 27, 2024  
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Course/Program Inventory

MDA 1010 - Professional Orientation


Clock Hours: 70

Delivery Mode
on-ground

Course Description:
This course introduces the student to the Medical Assistant profession and to the Tennessee College of Applied Technology Knoxville Medical Assisting Program.  Each area of Medical Assisting is studied so the student will be able to differentiate between the requirements, functions, responsibilities, and limitations of each member of the medical assistant health team.  Awareness to the field of medical assisting, factors which have brought medical assistants to recognition as a healing art and developed medical assistant auxiliaries as an integral part of the profession is introduced to the medical assisting student.  Basic definitions of professional ethics and medical assistant laws are taught to aid the student in this unit in the sequence of instruction.  Coursework will also cover Basic Psychology  The student will be oriented to Tennessee College of Applied Technology Knoxville and its Medical  Assisting program, policies, and procedures.  The Psychology chapters will provide the student with the fundamental knowledge of behavioral patterns, understanding the medical patient, special patient, and trust building with the patient and office staff, as well as basic needs for working well together as a medical assistant team.  The student will also recognize the scope of communication in medical assisting in order to become an effective team member.  Emphasis is placed on verbal and nonverbal communication as it relates to the practice of Medical Assisting.  Basic grammar, sentence structure, and word form are included as a means of building vocabulary for the medical assisting student

Student Learning Outcomes:
UNIT #1 SCHOOL/MEDICAL ASSISTING ORIENTATION

  1. Demonstrate verbally the procedure for notifying the school of absence or late arrival for class.
  2. Sign in whether absent or tardy on the sign in record in the MA Department.
  3. Follow instructions, for fire and natural disaster alarms.
  4. Follow department dress codes and hygiene guidelines.
  5. Know to whom to report an emergency within the medical assisting department or on the campus.
  6. Find in the school handbook the following information:
    1. Student Personnel Services
    2. General Student Information
    3. Academic Policies
    4. Attendance Requirements
    5. Referral System
    6. Withdrawal Procedure
  7. Informed about:
    1. The Right to Know Law
    2. Infection control policy
    3. Laboratory management of emergencies
    4. Management of office emergencies
    5. Hazards in Dentistry

UNIT #2 MEDICAL ASSISTING IN THE UNITED STATES

  1. Identify early developments and major contributors to medical assisting from earliest known records of medical reference.
  2. Identify the pioneers of medicine, in outline form using the student text.

UNIT #3 THE MEDICAL ASSISTANT HEALTH TEAM

  1. Describe the minimum educational requirements required in Tennessee for Registered Medical Assistants, Certified Medical Assistants
  2. Identify the correct usage of physicians and auxiliaries professional titles and degrees.
  3. Identify basic functions of the physicians, medical assistants and laboratory technician as medical health team members.
  4. Discuss licensure registration, and certification as applied to the medical health team members.
  5. Identify the national constituent, and component professional organizations of each medical health team member.
  6. Define the term expanded functions that may be assigned to medical auxiliaries.
  7. Identify the status of the Registered Medical Assistant and the scope of practice requirements to maintain that status in the profession.

UNIT #4 THERAPEUTIC COMMUNICATIONS

  1. Respond to Nonverbal Communication
  2. Learn how to apply Feedback Techniques to include reflection, restatement and clarification to obtain patient information

UNIT #5 MEDICINE AND LAW

  1. Apply the Patients’ Bill of Rights in Choice of Treatment, Consent for Treatment and Refusal of Treatment
  2. Apply HIPAA Rules of Privacy and Release of Information

UNIT #6 MEDICINE AND ETHICS

  1. Develop a plan for separating personal and professional ethics
  2. Respond to issues of confidentiality

UNIT #7 BASIC PYSCOLOGY

  1. Explain the philosophy of individual worth and list guidelines for personal growth.
  2. Discuss and Identify Maslow’s Hierarchy of Needs and impacts of psychology associated with healthcare/