TRK 1110 - Public Relations
Clock Hours: 1
Delivery Mode
on-ground
Course Description:
This course is designed to equip the student with the necessary knowledge and skills to represent the truck driving industry in an appropriate manner. Students are made aware of their highly visible role and how they represent the company. Emphasis is made on appropriate contact with the general public, good customer relations, and applying for jobs.
Student Learning Outcomes:
Students will be able to demonstrate knowledge of and/or competency in:
1. Secure information about a job.
2. Identify documents that might be necessary when applying for a job.
3. Complete a job application form properly.
4. Identify and demonstrate appropriate responses to criticism from an employer, supervisor or fellow employee.
5. Identify and adopt acceptable work habits with special emphasis on attendance.
6. Demonstrate knowledge of how to make acceptable job changes.
7. Demonstrate acceptable employee health habits.
8. Demonstrate a knowledge of the Right to Know Law (29CFR-1910.1200)
9. Understand what to expect during a standard roadside inspection conducted by authorized personnel, including what vehicle and driver violations are classified as out-of-service (OOS), and ramifications and penalties for operating a CMV when subject to an OOS order.
10. Understand the value of effective interpersonal communication techniques/skills to interact with enforcement officials.
11. Understand FMCSA English language proficiency requirements.
12. Understand the impact of violations of federal and state regulations has on driving records and their employing motor carrier’s records.
13. Understand “whisteblower” protection regulations in federal regulations including procedures for reporting incidents of coercion from motor carriers, shippers, receivers, or transportation intermediaries.
|
